1 to 11 of 11 Permanent Service Analyst Jobs in Wales

Service Desk Analyst Cardiff 6m contract Inside IR35 £130 per day (paid via Umbrella) Onsite for training period, remote thereafter We're working with a Cardiff based NHS organisation who are looking to add to their existing Service Desk team. You ll work closely with the Service Desk Manager you ll provide support to around 1000 internal service users. Responsibilities: Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers who access services Providing advice to 1st Line Service Desk Analysts, when needed, on how to progress an … incident. Responsible for carrying out investigations, taking an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA s and OLA s Experience: Proven technical support experience from a large organisation. Office 365 Sharepoint MS more »

enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for a Service Desk Analyst who would like to help us reach our mission of making lasting connections with our customers to improve their lives. As … the Service Desk Analyst your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and … technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Collaborate with the wider IT team based in other locations via phone, email, or meetings to more »

Service Desk Analyst Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK’s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city … globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a full time, permanent basis. 37.5 hours to be worked on a rotational rota … analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and more »

retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions. Job Description We’re recruiting for an IT Service Analyst to join L&G Retail in either Cardiff, Hove or London! You'll play a key role in supporting the maintenance, improvement … teams, Group Technology, suppliers and other L&G teams to govern and influence roles and methods of working to provide effective end-to-end service delivery Minimising the impact by engaging in incidents, representing the team in major incidents or by escalation, and improvingservice availability and quality through systematic … including root cause analysis and prioritisation of resolution, remediation and prevention Maintaining the integrity of services through change by reporting and engagingin change and service readiness processes to advise, review and approve Supporting theimprovement of availability and recovery by ensuring the CMDB and knowledgebases are maintained and updated, reflecting more »

Role : IT Service Desk Analyst Location : Bridgend – office-based Salary : £27,000 – 33,000 + benefits We have a great opportunity with one of our insurance clients looking for a confident and enthusiastic IT Service Desk Analyst to join their IT Support team. You’ll be … the progress of all tickets in the ServiceNow system, ensuring they are accurately updated and in the appropriate state. You’ll deliver outstanding customer service, managing expectations and adhering to SLAs. The role: On-site and remote technical 1st line support Respond efficiently to end-user inquiries via self … service and phone calls Collaborate with the wider IT department and consult the extensive knowledge base when dealing with queries Adhere to ITIL best practice approaches for Incident, Request, and Problem management processes, aligned with agreed-upon SLAs Work closely with 2nd and 3rd line teams to enhance the more »

Applications MUST be made through the Gov.uk link below. We cannot accept applications made directly via LinkedIn* Level 3 IT Service Desk Apprentice - Find an apprenticeship (findapprenticeship.service.gov.uk) Overview of role As a trainee member of the Service Centre team, you will learn skills necessary for delivering high quality … advice and support to staff and students of King’s College London, providing an exceptional personalised service for IT and Facilities Management related issues, whilst completing your vocational qualification. The Service Desk is responsible for handling front line queries received from various sources, such as telephone, email, social … media and self-service and to be successful you should have strong communication skills, both oral and written, and a passion for customer care. You should have confidence interacting with users of various technical skill levels, remaining calm and courteous whilst working to resolve challenging incidents. The post holder more »

Service Desk Analyst Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city … globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a full time, permanent basis. 37.5 hours to be worked on a rotational rota … analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and more »

Service Desk Analyst Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city more »

Your new role As a Service Desk Analyst you'll play a crucial role in assisting internal customers. Your responsibilities include providing 1st and 2nd line technical support, resolving incidents according to guidelines and Service Level Agreements, and supporting users with Victim Support procured computers. Additionally, you … ll create and update Knowledge Base articles, User Guides, and FAQs to enhance self-service capabilities. Your active participation in team meetings, workshops, and IT projects will contribute to our overall success. If you're passionate about technology and helping others, this role is an excellent fit! What you … ll need to succeed Experience of working in 1st/2nd line Service Desk support role. Experience in an ITIL aligned enterprise environment. Microsoft Active Directory & Microsoft EntraID (Azure), managing computer and user accounts, groups and containers. End user hardware setup, configuration, troubleshooting and diagnostics. Specific familiarity with Lenovo more »

Service Desk Analyst (1st & 2nd Line) Location: Cardiff, South Glamorgan (Hybrid) Salary: £25,00 - £25,700 + Excellent Benefits Permanent, Monday - Friday, 9am - 5pm (Occasional Travel) Our client is a prominent UK based charity, seeking a Service Desk Analyst to join their established team. The Role … As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment. You are expected to manage a high volume of approximately 35-40 tickets per day. Duties: Perform hardware setup … Over IP telephony solutions, with a focus on supporting Skype for Business. Requirements: Previous experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with IT Service Management tools i.e. ticket logging software, Microsoft System Centre. more »

Are you looking for a new opportunity as a Senior Technical Analyst, within Infrastructure Services? This is a brilliant opportunity for a Senior Technical Analyst, Infrastructure Services, to join our industry leading client based in the Cheshire area! The role will report into the EMEA/APAC IT … software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems. The ideal Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, will have previous experience within a similar role, along with: Strong, proven Cisco networking hands-on skills. … Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. This is an exciting opportunity for a Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, to join a company where you can develop your career and play an integral role within the more »