2 of 2 Permanent Support Analyst Jobs in Wales

Technical Customer Support Analyst Do you enjoy troubleshooting and resolving customer technical problems quickly? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. … Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the role: As a Technical Customer Support Analyst , you will provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services. Responsibilities are within the Technical … Customer Support Function as a generalist or in a combination of disciplines. Responsibilities: Provide technical support for clients and colleagues across various functions via multiple customer channels (including phone, email, and live chat). Manage the lifecycle of all incidents/tickets, ensuring they are resolved satisfactorily and within SLA. Collaborate closely with colleagues and act as a More ❯

Job summary To support and develop applications and services for which Primary Care Services is responsible in accordance with specifications and guidance. To ensure that applications perform to the requirements of its users and clinicians. All support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as … equally welcome to apply. Main duties of the job Develop and maintain relationships with national and local applications customers including clinicians, managers or users and provide them with advice, support and training. To ensure that all customers are professionally supported and that their queries are dealt with in an efficient and professional manner. To respond to user queries in … faults across NHS organisations or external companies. Acquire and maintain a detailed knowledge of the National Applications to which they are assigned and the business and clinical processes that support them. To resolve problems/faults and user support issues to the satisfaction of the customer, and NWIS management. About us At NHS Wales Shared Services Partnership we More ❯