3 of 3 Permanent Support Analyst Jobs in Wales

Technical Support Analyst Deeside 26,750 + Pension, Bonus and private healthcare A Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing … external customers. Build and Provision VoIP Orders for customers. Provisioning and installing hardware. Provide product training to customers. To provide day to day product support to existing customers To be competent navigating 3rd party web portals and quick to learn technical processes. Site visits to resolve issues when required. … Provide out of hours support to customers on a rota basis (optional) Skills & Knowledge Telecoms background - knowledge of: Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks Excellent Customer service and communication skills Affective time More ❯

Technical Support Analyst Deeside £26,750 + Pension, Bonus and private healthcare A Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing … external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing hardware. * Provide product training to customers. * To provide day to day product support to existing customers * To be competent navigating 3rd party web portals and quick to learn technical processes. * Site visits to resolve issues when required. … Provide out of hours support to customers on a rota basis (optional) Skills & Knowledge * Telecoms background - knowledge of: Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective time More ❯

Role Title: Operations Support Analyst Duration: 6 Months Location: Telford (2 Days Per week) Rate: £283.50 - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities … summary Key attributes/requirements - Problems solving, analytical skills, prioritisation, communication, move at pace, attention to detail, stakeholder management, Client facing As a Operations Support Analyst you will play a crucial role in ensuring all the client work requests received through our single point of entry are fit … and align with contract terms. This position involves conducting timely reviews of requests to meet contractual response requirements using a pre-agreed checklist, offering support and guidance to the client on submitting requests and alerting commercial, Contract Demand Leads, of any issues upon receipt. The IFDA will also provide More ❯