2 of 2 Permanent Support Analyst Jobs in Wales

Software Support Analyst – job opportunity Salary : £23k - £27k + Benefits Location : Denbighshire, North Wales (Hybrid) Our client based in Denbighshire, North Wales is a software led business, now looking to recruit a Software Support Analyst to join their engineering team and support with their SaaS based platform.This role involves resolving end user technical requests and … managing incidents to minimise business impact. Software Support Analyst background– Prior experience in desktop/technical/software support environment Experience in documenting and knowledge sharing Customer focused approach Testing of IT/software system upgrades Knowledge/experience of databases Must be a strong team player. Software Support Analyst key responsibilities & skills: Assisting on … the support desk to resolve IT/software issues and support business operations. Being resourceful and capable of solving complex problems. Enthusiastic about helping clients, understanding their problems with empathy, and devising solutions. Strong communication and customer engagement skills to thoroughly understand needs. Benefits: Opportunity for quick career advancement. Private medical Holidays - 25 days plus bank holidays More ❯

Team/Directorate: Desk Side Support Team/Finance and Corporate Services Starting salary: £32,544 rising to £35,377 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at … interview stage welcome) Interview Date: Week commencing 18/08/2025 Post number: 201810, 201811 CWJ The role As a Deskside Support Analyst, you will play a key role in delivering high-quality, in-person and remote IT support to colleagues across Natural Resources Wales. You'll troubleshoot and resolve technical issues involving laptops, desktops, mobile … phones, printers, and other user-facing technology-helping ensure our people remain productive and connected, wherever they work. Working as part of the Desk Side Support Team, you will respond to support requests, investigate technical faults, and manage asset-related tasks with professionalism and attention to detail. You will also assist in larger technical rollouts, such as device More ❯