Support Analyst Jobs in Wales

Support Analyst
UK > Wales

The median Support Analyst salary in Wales is £25,875 per year, according to job vacancies posted during the 6 months leading to 19 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 May 2025
Same period 2024 Same period 2023
Rank 77 75 80
Rank change year-on-year -2 +5 +17
Permanent jobs requiring a Support Analyst 5 46 48
As % of all permanent jobs advertised in Wales 0.45% 2.23% 2.90%
As % of the Job Titles category 0.52% 2.40% 3.37%
Number of salaries quoted 5 5 23
10th Percentile - £29,975 £23,000
25th Percentile £25,438 £32,750 £24,988
Median annual salary (50th Percentile) £25,875 £40,000 £30,000
Median % change year-on-year -35.31% +33.33% +1.69%
75th Percentile £43,750 £42,500 £31,500
90th Percentile £44,882 £49,850 £32,000
UK median annual salary £35,000 £35,000 £34,000
% change year-on-year - +2.94% +4.62%

All Permanent IT Job Vacancies
Wales

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 970 1,916 1,424
% of permanent jobs with a recognized job title 86.38% 92.69% 85.89%
Number of salaries quoted 564 1,302 806
10th Percentile £23,504 £26,275 £26,391
25th Percentile £25,087 £32,500 £34,594
Median annual salary (50th Percentile) £47,683 £45,000 £45,000
Median % change year-on-year +5.96% - -5.26%
75th Percentile £65,000 £57,500 £61,250
90th Percentile £72,979 £70,000 £72,500
UK median annual salary £55,320 £52,500 £60,000
% change year-on-year +5.37% -12.50% -

Support Analyst
Job Vacancy Trend in Wales

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for Support Analyst in Wales

Support Analyst
Salary Trend in Wales

3-month moving average salary quoted in jobs citing Support Analyst in Wales.

Salary trend for Support Analyst in Wales

Support Analyst
Salary Histogram in Wales

Salary distribution for jobs citing Support Analyst in Wales over the 6 months to 19 May 2025.

Salary histogram for Support Analyst in Wales

Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Wales region over the 6 months to 19 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North Wales +8 3 £25,875 -22.76% 2
South Wales -1 1 £45,637 +14.09%
West Wales - 1 £42,500 - 1
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Wales

For the 6 months to 19 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Analyst in the job title.

1 4 (80.00%) DNS
1 4 (80.00%) VoIP
1 4 (80.00%) TCP/IP
1 4 (80.00%) Firewall
2 3 (60.00%) VPN
2 3 (60.00%) Telecoms
2 3 (60.00%) Time Management
2 3 (60.00%) Broadband
2 3 (60.00%) IP Telephony
2 3 (60.00%) Problem-Solving
2 3 (60.00%) Social Skills
2 3 (60.00%) Customer Service
3 2 (40.00%) ITIL
3 2 (40.00%) Windows
4 1 (20.00%) SQL
4 1 (20.00%) Cisco
4 1 (20.00%) Microsoft
4 1 (20.00%) CCNA
4 1 (20.00%) Cisco Prime
4 1 (20.00%) Cisco Certification
4 1 (20.00%) PMI
4 1 (20.00%) PMI Certification
4 1 (20.00%) JDA
4 1 (20.00%) NHS
4 1 (20.00%) Cisco ASA
4 1 (20.00%) RedPrairie
4 1 (20.00%) Continuous Improvement
4 1 (20.00%) Change Control
4 1 (20.00%) CWTS
4 1 (20.00%) ServiceNow

Support Analyst Skill Set
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 4 (80.00%) DNS
1 4 (80.00%) Firewall
1 4 (80.00%) TCP/IP
1 4 (80.00%) VoIP
2 3 (60.00%) Broadband
2 3 (60.00%) IP Telephony
2 3 (60.00%) VPN
3 1 (20.00%) Cisco ASA
3 1 (20.00%) Cisco Firepower
3 1 (20.00%) Cisco IOS
3 1 (20.00%) Cisco ISE
3 1 (20.00%) Network Security
3 1 (20.00%) Wi-Fi
Development Applications
1 1 (20.00%) JIRA
General
1 3 (60.00%) Social Skills
1 3 (60.00%) Telecoms
2 1 (20.00%) Public Sector
Miscellaneous
1 1 (20.00%) Data Centre
1 1 (20.00%) NHS
1 1 (20.00%) PMI
Operating Systems
1 2 (40.00%) Windows
2 1 (20.00%) Windows 10
2 1 (20.00%) Windows Vista
Processes & Methodologies
1 3 (60.00%) Customer Service
1 3 (60.00%) Problem-Solving
1 3 (60.00%) Time Management
2 2 (40.00%) ITIL
3 1 (20.00%) Change Control
3 1 (20.00%) Continuous Improvement
3 1 (20.00%) Logistics
Programming Languages
1 1 (20.00%) SQL
Qualifications
1 1 (20.00%) CCNA
1 1 (20.00%) Cisco Certification
1 1 (20.00%) CWNA
1 1 (20.00%) CWTS
1 1 (20.00%) PMI Certification
Systems Management
1 1 (20.00%) Cisco Prime
Vendors
1 1 (20.00%) Aerohive Networks
1 1 (20.00%) Cisco
1 1 (20.00%) JDA
1 1 (20.00%) Microsoft
1 1 (20.00%) RedPrairie
1 1 (20.00%) ServiceNow