1 of 1 Permanent Customer Service Jobs in West Bromwich

including the management of IVR, Email and live chat workflows as well as the back-office administration system (Work Manager). They are the key point of contact for Customer Services and operations to both internal and external parties for any technical issues or queries relating to the systems used within the division, providing information and support as required. … This person will also maintain and where possible improve the divisional business continuity plan (BCP) and business impact assessment (BIA) documentation. Ensuring the team are motivated, have a customer centric approach, that work is prioritised effectively, that the Board, ExCo and Operational MI packs are completed on time each month and will liaise with other business areas to gain … new functionality is introduced, attending relevant training where necessary. What you will bring to the role: Experience in operations management within the financial services industry, with a focus on customer outcomes, process improvement and risk management Strategic thinker, who can plan well considering options and risks. Motivated leader with strong leadership, communication, coaching, influencing and mentoring skills to deliver More ❯