1 to 25 of 70 Permanent ITIL Jobs in the West Midlands

related qualifications or training. MS-100 & MS-101 or equivalent. MD-100 & MD-101 or equivalent. AZ-700 or equivalent. MS-700 or equivalent. ITIL v4 Foundation. CCNA Certification or equivalent. Veaam Certification or equivalent. About us The 848 Group is an independently owned IT services and solutions provider. Our more »

technical background in IT, covering operating systems, databases, integrations, cloud-based Software/Platform/Infrastructure-as-a-Service, business continuity and information security. ITIL Service Management Processes and understanding of the full SDLC more »

relationships. Seamlessly integrate with existing teams and third-party providers. Strong problem-solving skills and ability to work under pressure. Relevant certifications (e.g., PMP, ITIL) are highly desirable. Willingness to travel to client sites as required. About You: Strong leadership skills with the ability to influence stakeholders and build relationships more »

excellent customer communication and relationship building skills, with the ability to liaise at non-technical and technical level. Experience of a Service Management Framework (ITIL) would be advantageous but not essential. An inquisitive mind-set and a desire to learn. more »

incident details, troubleshooting steps, and resolutions, in the ticketing system Contribute to the development and maintenance of knowledge base articles and support documentation, adopting ITIL processes and procedures The successful applicant will have experience in the below; 3+ years as 3rd Line/Infrastructure Engineering. 3 years’ significant experience in more »

groups around a common vision Advising of appropriate SLAs in place to support any new services introduced Your Profile What we’re looking for: ITIL certification or relevant equivalent service management experience Solid experience and understanding of how IT service agreements work Agile Methodology e.g. DevOps, Scrum Good understanding of more »

and external suppliers Experience of leading teams in complex environments, commercial, contractual, and full-service management, and managed service environments Accreditation is desired in ITIL 3 or above in the following areas: ITIL 4 Foundation, ITIL 4 Leader: Digital and IT Strategy, ITIL 4 Specialist: Drive Stakeholder Value (DSV) ITIL more »

knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured Possess excellent communication skills with the ability to explain technical more »

volumeof suitable applications. About you The role will be responsible for the effective delivery of IT Asset and Configuration Management across IT, using an ITIL framework. You will be a senior lead in defining, implementing, maintaining and continuously improving the IT Asset (ITAM) and Configuration Management services, ensuring efficient creation … for all CIs within the AMDB and CMDB and lifecycle management and status accounting for all assets and Configuration Items. E ssential experience required: ITIL foundation plus other relevant ITIL intermediate level qualifications. Extensive knowledge of IT Asset and Configuration management principles, processes, standards, new and evolving best practices. Significant more »

Skills: Service Delivery Management experience Knowledge of working with Public Sector customers Knowledge of telecommunications/networking products or supporting customers with these issues ITIL Qualified or trained Excellent communication and customer service skills Able to work to/and manage SLAs and KPIs Able to travel to customer sites more »

Engineering or Project Management Industry experience with a first-class understanding of automotive design and engineering Excellent communication, IT, and presentation skills Proficiency in ITIL, Lean, and Sprint methodologies Strong analytical, problem-solving, people management, and project management skills Excellent interpersonal skills for stakeholder engagement Collaborative work ethic for driving more »

with the latest inDesktop,Server,Network, andSecuritytechnologies. NOC/SOC Mastery: Youre well-versed in network and security operations. Think monitoring, infrastructure management, and ITIL processes (Change, Release, Problem). Data Connectivity: Your knowledge extends to data connectivity technologies. You understand the backbone of digital communication. Cloud Insights: While not … Wireless Juniper and Aruba Data Connectivity: MPLS SD-WAN Technologies Leased Lines (FTTP, FTTC, P2P, ADSL etc) Wireless Connectivity SIP trunking Processes and Procedures: ITIL experience within a NoC/SoC environment Enterprise Architecture e.g: TOGAF, BCS What we can offer you: 23 days holiday and a day off for more »

setup on both Cisco ASA/Fortinet firewalls Understanding of core IT Concepts Problem resolution and root cause analysis Have a good understanding of ITIL practices Help desk ticket interaction Change process experience required Desirable skills: Load Balancing experience with F5 and/or Alteons Cloud experience - ideally Azure Good more »

there are key dependency with our suppliers. Person Specification Knowledge/Experience/Skills: Bachelors degree in computer science, computer engineering, or information technology, ITIL Certification or equivalent. Detailed knowledge of IT technical concepts from support through to infrastructure. Technical knowledge and experience of SQL, Visual Studio, SOQL, Azure Dev more »

subject acquired through a Masters level degree or equivalent level of theory/knowledge, experience and expertise. *Demonstrable Continuing relevant training and professional development. *ITIL Foundation. *ITIL Practitioner: Problem Management. *ITIL Lifecycle Certificate in Service Transition. Desirable *ITIL Manager in Service Management or ITIL Expert in Service Management. *Prince2, MSP … strong understanding of project methodologies such as Prince 2/Agile. *Significant experience working within a complex ICT Service environment with proven staff management. *ITIL Service Level Management experience. *Experience of ITIL Service Operations Management processes including Service Desk, Incident, Request Fulfilment, Application, Problem and Change Management. *Experience in managing … fast-paced environment. *Experience developing strategies, policies, standards, and guidelines. *Experience with working across a complex multi supplier environment. *Strong capabilities in ITSM tooling. *ITIL Service Management & Service Operation Methodology. *IT Service Strategy and Design. *Understanding of ICT issues and its application within the NHS and/or similar user more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will be instrumental … while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/… by the IT Service Delivery Manager. Person Specification: To excel in this role, you should possess the following essential attributes, experience, skills, and knowledge: ITIL qualification (minimum V3) with a comprehensive understanding of the ITIL Framework. Proven experience in service management within a dynamic, fast-paced environment, coupled with proficiency more »

Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. more »

the ability to communicate and advise effectively to non-technical internal customers. Degree Level Education in a relevant subject Hold a professional qualification in ITIL Foundation Have had 3 years plus industry experience of working as an Integration Engineer within a medium to large sized organisation. Have good expertise and more »

monitoring, task automation, and modern tooling. Experience in managing internal and third-party partners. Vendor management expertise. Ability to deliver outstanding service under pressure. ITIL/ITSM v3 Certification desired. Experience in support operations across various core technologies:Web App Integrations and APIs Customer Data platforms Please apply and a more »

have. Qualifications Required: Oracle Cloud Infrastructure 2023 Architect Associate (1Z0-1072-23). Desirable: Oracle Certified CNC administrator, Hashicorp Terraform Associate, Oracle Linux Certification, ITIL Additional Information Why Version 1? Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development more »

KPIs and SLAs are achieved as expected. Work to identify and deliver root cause & service improvements to network and voice services. Work within the ITIL service operations framework to ensure best practice processes are executed as expected to ensure service availability is maintained. Work with the wider team to ensure more »

Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a cross-functional team environment. Knowledge of ITIL framework and best practices. Strong oral and written communication skills with demonstrable experience communicating cross-functionally with end users and product owners in formal and … informal settings. Ability to use Microsoft Office 365 products and Microsoft Teams Desirable: Certification in ITIL Foundation or relevant field. Experience with data analysis and reporting tools. Knowledge of industry standards and regulations related to problem management. Domain/Tool Knowledge Familiarity with Jira and Confluence. Familiarity with working in more »

application and software development life cycle. An understanding of release and change management. An understanding of Agile and Product-based development. An understanding of ITIL Service Management practices, processes, and procedures. Experience of higher education environments in genera would be beneficial. Experience of research systems specifically would be beneficial. The more »

Senior Infrastructure Engineer Retail/Technology/ITIL Up to £54,000 base salary + £5k car allowance Hybrid- West Midlands I am looking for a Senior Infrastructure Engineer to join a growing retail brand who are in the process of modernising their technology estate, with significant investment in IT. more »

on the Dynamics and Power Platform. Working knowledge of Power Apps such as Canvas Apps and Model Driven Apps. Knowledge of IT infrastructure and ITIL Processes. Worked on projects using Agile and DevOps methodologies. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat more »