3 of 3 Permanent Service Analyst Jobs in the West Midlands

We have an exciting opportunity for an IT Service Support Analyst to join a growing IT team. This role is ideal for someone early in their IT career, such as a graduate or junior support analyst, who's keen to build hands-on experience across IT service operations and support. As part of the Service Delivery team, you'll play a key role in supporting internal users, helping to maintain high service standards, and contributing to the smooth running of our IT services. Key responsibilities as the IT Service Support Analyst: Provide … Work closely with internal IT colleagues, business users, and third-party suppliers to support day-to-day operations. Monitor supplier performance and assist in service reviews. Support reporting, documentation, and ongoing improvements to IT service delivery. Assist in managing user expectations and ensure clear communication during incidents or More ❯

IT Service Desk Analyst Birmingham (Hybrid) 83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background to provide assistance to end-users, ensuring smooth IT services and systems support across the business. Key … line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of … incidents and solutions. Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role. Technical 1st/2nd line support experience, virtual and deskside. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong More ❯

Business Analyst - Retail/Service Delivery/Supply Chain Locations: London + Birmingham (must be willing to travel to client sites throughout the UK on an ad hoc basis) Salary: Competitive salary and package (Depending on level of experience) Accenture are hiring at the following level - Specialist Join … range of new skills on the job. In our team you will learn: How to provide solutions to real world problems across Retail/Service Delivery/Supply Chain clients in the UK. How to help transform leading organisations and communities around the world. The sheer scale of our … working within a complex and diverse delivery environment. Have worked in an agile environment. Managing conversations with 3rd parties Have worked as a business analyst throughout different project stages: discovery, delivery, testing, go lives and BAU. What's in it for you: At Accenture in addition to a competitive More ❯