Service Analyst Job Trends in the West Midlands

Service Analyst
England > West Midlands

The median Service Analyst salary in the West Midlands is £38,000 per year, according to job vacancies posted during the 6 months leading to 13 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 167 171 132
Rank change year-on-year +4 -39 +37
Permanent jobs requiring a Service Analyst 7 27 52
As % of all permanent jobs in the West Midlands 0.13% 0.65% 1.37%
As % of the Job Titles category 0.15% 0.70% 1.46%
Number of salaries quoted 7 13 46
10th Percentile £25,600 £31,200 £18,750
25th Percentile £28,250 £34,000 £22,125
Median annual salary (50th Percentile) £38,000 £39,000 £28,000
Median % change year-on-year -2.56% +39.29% -11.11%
75th Percentile £49,000 £53,750 £40,000
90th Percentile £55,500 £56,250 £45,000
England median annual salary £31,000 £30,000 £27,674
% change year-on-year +3.33% +8.41% -7.76%

All Permanent IT Job Roles
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 4,728 3,858 3,556
% of permanent jobs with a recognized job title 89.78% 93.32% 93.80%
Number of salaries quoted 2,728 1,838 2,966
10th Percentile £28,750 £31,500 £26,500
25th Percentile £36,250 £40,000 £35,000
Median annual salary (50th Percentile) £50,000 £52,500 £49,000
Median % change year-on-year -4.76% +7.14% -6.67%
75th Percentile £67,500 £67,500 £62,500
90th Percentile £83,750 £80,000 £75,000
England median annual salary £55,000 £60,000 £57,800
% change year-on-year -8.33% +3.81% -6.02%

Service Analyst
Job Vacancy Trend in the West Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Service Analyst' in the job title relative to all permanent IT jobs advertised in the West Midlands.

Service Analyst job vacancy trend in the West Midlands

Service Analyst
Salary Trend in the West Midlands

Salary distribution trend for Service Analyst job vacancies in the West Midlands.

Salary distribution trend for Service Analyst job vacancies in the West Midlands

Service Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Analyst in the West Midlands over the 6 months to 13 January 2026.

Salary histogram for Service Analyst in the West Midlands

Service Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the West Midlands region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Warwickshire +23 2 £31,500 -40.00% 1
Birmingham +17 2 £35,500 +4.41% 3
Wolverhampton -6 2 £54,000 +74.19%
Coventry - 1 £26,000 - 2
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the West Midlands

For the 6 months to 13 January 2026, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Service Analyst in the job title.

1 4 (57.14%) ITSM
2 3 (42.86%) Continuous Improvement
2 3 (42.86%) Customer Service
2 3 (42.86%) ITIL
3 2 (28.57%) Acceptance Criteria
3 2 (28.57%) Azure
3 2 (28.57%) Change Management
3 2 (28.57%) Data Governance
3 2 (28.57%) Incident Management
3 2 (28.57%) ITIL Foundation Certificate
3 2 (28.57%) JIRA
3 2 (28.57%) Microsoft 365
3 2 (28.57%) SaaS
3 2 (28.57%) Service Delivery
3 2 (28.57%) Service Design
3 2 (28.57%) Service Management
3 2 (28.57%) Stakeholder Management
3 2 (28.57%) Virtual Desktop
4 1 (14.29%) Actionable Insight
4 1 (14.29%) CRM
4 1 (14.29%) CrowdStrike
4 1 (14.29%) Data Analysis
4 1 (14.29%) HCL Notes
4 1 (14.29%) Lotus
4 1 (14.29%) Microsoft Office
4 1 (14.29%) Oracle
4 1 (14.29%) Oracle Database
4 1 (14.29%) Oracle EBS
4 1 (14.29%) People Management
4 1 (14.29%) Performance Monitoring

Service Analyst Skill Set
Co-Occurring Skills & Capabilities in the West Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (14.29%) HCL Notes
Applications
1 1 (14.29%) Microsoft Office
Business Applications
1 1 (14.29%) Oracle EBS
Cloud Services
1 2 (28.57%) Azure
1 2 (28.57%) Microsoft 365
1 2 (28.57%) SaaS
Database & Business Intelligence
1 1 (14.29%) Oracle Database
Development Applications
1 2 (28.57%) JIRA
General
1 4 (57.14%) Finance
2 3 (42.86%) Analytical Skills
2 3 (42.86%) Social Skills
3 2 (28.57%) Organisational Skills
4 1 (14.29%) Documentation Skills
4 1 (14.29%) Inclusion and Diversity
Miscellaneous
1 2 (28.57%) NHS
2 1 (14.29%) Analytical Mindset
2 1 (14.29%) Data Centre
2 1 (14.29%) Security Operations Centre
Processes & Methodologies
1 4 (57.14%) ITSM
2 3 (42.86%) Continuous Improvement
2 3 (42.86%) Customer Service
2 3 (42.86%) ITIL
3 2 (28.57%) Acceptance Criteria
3 2 (28.57%) Change Management
3 2 (28.57%) Data Governance
3 2 (28.57%) Incident Management
3 2 (28.57%) Service Delivery
3 2 (28.57%) Service Design
3 2 (28.57%) Service Management
3 2 (28.57%) Stakeholder Management
4 1 (14.29%) Actionable Insight
4 1 (14.29%) CRM
4 1 (14.29%) Data Analysis
4 1 (14.29%) People Management
4 1 (14.29%) Performance Monitoring
4 1 (14.29%) Proactive Monitoring
4 1 (14.29%) Problem-Solving
4 1 (14.29%) Security Operations
Programming Languages
1 1 (14.29%) SQL
Qualifications
1 2 (28.57%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 2 (28.57%) Virtual Desktop
Vendors
1 1 (14.29%) CrowdStrike
1 1 (14.29%) Lotus
1 1 (14.29%) Oracle
1 1 (14.29%) ServiceNow