Tamworth, Staffordshire, West Midlands, United Kingdom
VPss
An established and growing Driver and Fleet safety systems technology business are currently looking to recruit a Technical ServiceDelivery Manager who has experience within the Telematics/Fleet Management Solutions or similar sector. Technical ServiceDelivery Manager main responsibilities will include: Taking full accountability for … servicedelivery performance, meeting customer expectations, and driving future demand Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary Initiate, own and drive relevant services related to large/multinational fleets, signature accounts to ensure customer satisfaction by ensuring that The customer … resolution parties, and establish effective communication between stakeholders for post-incident reviews Ensure that systems, procedures, and methodologies are in place to support outstanding servicedelivery Develop a deep understanding of customers and projects to gain insights into the scope of servicedelivery Act as a more »
Coventry, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Birmingham)
SF Recruitment are working with a business based in Coventry who is looking for a ServiceDelivery Manager to join the team Fully Remote Working £31,000 The Position We are looking for a proactive, experienced, and knowledgeable person to be responsible for supporting our business and large … growth customers. You will be responsible for managing all servicedelivery aspects of your accounts, the SLA performance and all associated reporting and data. Your logical and systematic approach will help create, implement and develop efficiencies across the operational process. Specific responsibilities: - Drive process execution and identify continual … and associated relationships as a key contact - Create schedules and process flows to reflect the operation and services we carry out - Monitor SLA and service performance across the accounts - Manage and execute any required servicedelivery plans - Responsible for operational review meetings, presenting KPI packs and delivering more »
We have a great opportunity for a ServiceDelivery Engineer to join our team within Vistry Services, at our Coleshill office. As our ServiceDelivery Engineer, you will be responsible for providing a first-class level of customer service to all users, you will be … a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what … newer Microsoft Office 2013 or newer Microsoft Active Directory user/group administration and group policy PC and peripheral hardware Networking fundamentals Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Strong organisational and administration skills Team player Professional attitude Friendly, flexible and more »
The Head of Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle … management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. In this role,will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents … to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects, The Head of Service Assurance will also support with contract management to ensure the effective and efficient management of contracts throughout their life cycle more »
Kingswinford, England, United Kingdom Hybrid / WFH Options
Handicare Stairlifts UK
We have an exciting opportunity for an ICT Service Manager to join our IT team based at our site in Kingswinford, West Midlands. The ICT Service Manager will play a crucial role in ensuring the optimal performance and reliability of our organisation's ICT services. Tasked with overseeing … operations, this position will ensure that our technological frameworks align with business objectives to support seamless operations. You will lead ICT initiatives, from enhancing servicedelivery to enforcing compliance with industry standards and fostering collaboration across departments to tailor ICT solutions to business needs. This role is vital … for driving continuous improvement in technology services, contributing to the organisation's overall success and efficiency. Key responsibilities; ServiceDelivery and Team Leadership: Leading the internal ICT support team to ensure high quality service delivery. Strategic Management: Develop and implement ICT service management strategies to enhance more »
the power of the integrated enterprise by providing superior consulting and implementation services Job Purpose The Senior IT Project Manager is required to manage delivery of IT projects for our customers manufacturing plant. You will work with Agile based teams, some of which will be remote to deliver the … project. Key Accountabilities Leads the successful delivery of assigned IT programmes/projects, being accountable for the identification, planning and coordination ensuring priorities, interdependencies and resources are managed effectively. Works upstream with Product Managers to understand proposals in the pipeline and ensure smooth transition into a new project within … business requirements and translating requirements into operational plans. Proactively plans and manages project resources in line with business change priorities so that a realistic delivery approach is established and maintained. Plans, directs, and co-ordinates project activities to manage from concept to final operational stage; plans, schedules, monitors, and more »
realize the power of the integrated enterprise by providing superior consulting and implementation services Job Purpose The Software Development Manager is required to manage delivery of IT projects for our customers manufacturing plant. You will work with Agile based teams, some of which will be remote to deliver the … project. Key Accountabilities Leads the successful delivery of assigned IT programmes/projects, being accountable for the identification, planning and coordination ensuring priorities, interdependencies and resources are managed effectively Works upstream with Product Managers to understand proposals in the pipeline and ensure smooth transition into a new project within … business requirements and translating requirements into operational plans Proactively plans and manages project resources in line with business change priorities so that a realistic delivery approach is established and maintained Plans, directs, and co-ordinates project activities to manage from concept to final operational stage; plans, schedules, monitors, and more »
of the Data & Systems Co-ordinator requires a self-motivated, disciplined individual to take ownership of the efficient day to day running of the service, supporting the Practice manager and working as a key member of the Elgar House team. Main duties of the job To support the Practice … requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: The provision of a local support service to all staff, resolving issues with IT systems and equipment To perform regular system checks to maximise performance Provide training to all staff as … more complex tasks of data validation and monthly and quarterly reports. Deliver high quality data to support the overall development of improved performance and servicedelivery for the practice. To collect and provide systems to ensure the accurate recording of all patient data, utilising both computer and paper more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
General Dental Council
strategic development and improvements to the IT function and to support the Enterprise Operations Manager to help manage the IT department, day to day Servicedelivery and capacity planning to ensure the IT department meets the current and future requirements of the GDC. Identify and implement improvements to … IT Service Desk, IT Operations, IT Infrastructure and Software Development. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development … and Solutions Architecture Provide full-servicedelivery responsibility; undertake technical planning to ensure sufficient system capacity, that renewal plans to replace obsolete or at-risk technologies are timely. About you: Proven previous working experience as an IT Manager or Head of IT Senior stakeholder management and leadership skills more »
IT Support Analyst Midlands (Hybrid - 10 days per month on site) £25,000 p.a. This role is within the IT ServiceDelivery team of our amazing client who are leaders in their sector and growing rapidly. The friendly and professional ServiceDelivery team deliver high quality … duties and will require a technical skillset and previous experience. As IT Support Analyst your key responsibilities will include: • Working closely with an external service partner as “one team” with joint accountability and representation. • Quickly diagnosing, examining and resolving user based IT issues with our internal customers based across … Customer requests for help, assistance or guidance. • Adhere to professional call handling techniques, i.e. always communicating in an efficient and professional manner. • Adhere to Service Desk call logging processes – all tickets to be logged with sufficient user and incident detail, all tickets to be updated regularly and managed professionally more »
University Hospitals Coventry and Warwickshire NHS Trust
Job summary Working within a dynamic team of highly skilled individuals in a Service Desk environment to provide First Line technical support and exceptional levels of Customer Service. Processing all enquiries to the Service Desk in an efficient and professional manner and ensuring that all users receive a … seamless high-quality service. The First Line Support Analyst will be expected to participate in a rota to ensure the Service Desk's core operating hours, including extending operating hours and out of hours are covered, and also train and support users in the use of Trust systems and … troubleshoot, resolve faults, and assist users with any queries. (4) Provide support for the implementation of all new systems ensuring a consistent standard of servicedelivery, First Line technical support, user support and training assistance. (5) Ensure all service requests (via telephone, voicemail, email, forms) are dealt more »
Field Based, Birmingham, West Midlands (County), United Kingdom
Marston Holdings
and management products is delivered and maintained in a timely, successful, and safe manor. What you will be doing: Work with the Head of Service Management, PMO Manager and Technical Manager and wider servicedelivery and service management team to ensure any recurring technical issues are … overseeing the activities of our engineering partners and sub-contractors where necessary. Software configuration - adjusting system settings “at the pole”, maximising the efficiency of delivery and optimising the effectiveness of solutions in situ. System support – assisting the helpdesk team, carrying out system checks and reacting to system generated alerts … The role offers wide scope for training as well as personal and professional development as the business grows, building skills in both technical and service delivery. If this sounds like the job for you, please apply.... New starters will be subject to clearance through the Disclosure and Barring Servicemore »
Job summary Supporting the Costing & Income team in the delivery of the NHSE National Cost Collection Programme (including PLICS). Development of activity and pricing models to support future contracting arrangements. Scrutinising and analysing the activity data, working closely with Business Intelligence and Information Team. Main duties of the … job To develop, implement and maintain Service Line Reporting and Patient Level Costing within the Trust. To produce the Trust's annual NHSE National Cost Collection PLICS returns. Work closely with the Business Intelligence and Information Team and the Data Warehousing Team to ensure that the incoming data is … staff, including senior management and clinicians. To lead on the development of benchmarking information within the Trust in order to inform and support the delivery of both clinical and non-clinical services. The post holder will be required to work with senior staff within finance department, including senior management more »
team focuses on improving and expanding the IT services offered to clients. This role delivers advanced technical support the clients customer base, ensuring seamless service across both physical and virtual environments. It also involves the deployment, monitoring, and enhancement of customer IT infrastructure, as well as driving internal service improvements. Key skills and responsibilities, Previous Service Desk experience Assist in executing the IT strategy and strategic initiatives led by the ServiceDelivery Manager. Deliver top-tier post-sales support to the clients Managed Service customers. Ensure prompt and efficient resolution of Remote Monitoring and … client operations Ensure tickets are resolved within established SLAs. Mentor and train support staff as needed. Foster individual performance, enhance technical skills, and drive service improvements when appropriate. Microsoft 365 Certified: Administrator Expert - desirable Experience in Azure/AWS architecture, integration, and migration Deployment and administration of KnowBe4 Ubiquiti more »
Telford, Shropshire, West Midlands, United Kingdom
HMRC
pivot our operation to focus more on services. The Chief Digital Product Office (CDPO) will play a key part in delivering this change, with Service aligned teams collaborating across CDIO and the business to define the future technical roadmap and transformation plan. Job description The Head of IT Services … team focused on delivering a reliable and effective service. This involves overseeing technology strategy, managing the underlying technology, and maintaining strong business relationships. The Service Owner will ensure the quality of the service, manage the portfolio, and provide end-to-end service delivery. The role requires a … Execute strategic plans to drive large-scale technology transformations. ? Develop and implement a cloud strategy to migrate on-premise solutions as needed. Oversee the delivery of multiple technology solutions across various projects and teams. ? Lead and inspire diverse digital and technology teams to achieve excellence. ? Navigate challenges and deliver more »
Aston, Perry Barr, West Midlands (County), United Kingdom
Hiredonline Consultancy Ltd
maintenance on IT infrastructure to prevent disruptions, including system updates, patch management, and hardware checks. Document and track incidents and resolutions in the IT service management system to improve servicedelivery and knowledge sharing. Collaborate with other IT team members to resolve complex issues and improve overall more »
guide and support your team in using case management systems, and lead the analysis of key trends to drive continuous improvement initiatives that elevate service quality, efficiency, and outcomes. Key Responsibilities : Lead and manage the Data Team, overseeing performance and supporting their development. Ensure accurate and timely delivery … and contractual obligations for data management. Manage Subject Access Requests and maintain the integrity of case management systems. Collaborate with key stakeholders to improve servicedelivery and implement innovative solutions. Act as a key representative for the Data & Contract Management teams, supporting stakeholders and the supply chain. You more »
business growth and profitability through strategic initiatives. In this role, you will collaborate with technical leaders, product architects, market-leading vendors, and third-party servicedelivery partners to develop innovative, customer-focused security solutions. By aligning the security portfolio with evolving market trends, you will play a pivotal … offerings and delivering value to their clients. You will define and manage the roadmap for security solutions, develop product artifacts like pricing models and service designs, and work closely with cross-functional teams to support go-to-market strategies. Additionally, you will be a key partner to pre-sales … solutions portfolio. Product Roadmap Ownership : Define and manage the roadmap for security solutions, ensuring alignment with both business goals and market demands. Pricing and Service Design : Lead pricing strategies and service designs to create compelling and competitive offerings. Stakeholder Collaboration : Partner with key stakeholders, including technical leaders, architects more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
Concept Resourcing
business growth and profitability through strategic initiatives. In this role, you will collaborate with technical leaders, product architects, market-leading vendors, and third-party servicedelivery partners to develop innovative, customer-focused security solutions. By aligning the security portfolio with evolving market trends, you will play a pivotal … offerings and delivering value to their clients. You will define and manage the roadmap for security solutions, develop product artifacts like pricing models and service designs, and work closely with cross-functional teams to support go-to-market strategies. Additionally, you will be a key partner to pre-sales … solutions portfolio. Product Roadmap Ownership : Define and manage the roadmap for security solutions, ensuring alignment with both business goals and market demands. Pricing and Service Design : Lead pricing strategies and service designs to create compelling and competitive offerings. Stakeholder Collaboration : Partner with key stakeholders, including technical leaders, architects more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Recruitment Revolution
This is a fantastic opportunity for a SAP Sales & Distribution (S&D) Senior Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** Role Info: SAP … Remote/Occasional Visits to Office and Client Sites as Required Up to £65,000 per annum Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
HSJ Information Ltd
Salary : Competitive, DOE + Excellent Benefits! Why do we want you? We are seeking a versatile Solutions Engineer/SQL Engineer to join our ServiceDelivery team. Your expertise in cloud solutions, CRM systems, and SQL will be crucial in supporting our customers in over 15 countries. If more »
Stoke-on-Trent, Staffordshire, United Kingdom, Cobridge
Vermelo RPO
team! This is a hybrid role where the occasional travel to Stoke/Manchester will be required. The successful candidate will ensure the successful delivery/ongoing maintenance of internally developed Atlanta systems. Key Responsibilities & Accountabilities: Excellent organisational skills must have the ability to organise meetings, people, and schedule … tested for known vulnerabilities, in line with current best practices and processes. To utilise robust/modern software development lifecycle toolsets and methods of delivery, as well as test automation in the development and deployment of new branded instances of digital/application assets. Participate in the definition of … and assist in the estimation of resource required to deliver solutions meeting these designs. Progressively deliver functioning solutions via an agile planning and iterative delivery approach Ensure your own continuous professional development (to Proficient/Expert standards) and stay current on Industry developments & innovations. Encourage, support and coach other more »
at our well-respected practice. Main duties of the job Operational Management: Oversee the daily operations of the practice, ensuring smooth, safe and efficient service delivery. Staff Management: Recruit and manage all staff. Conduct performance evaluations and manage staff schedules. Financial Management: Manage budgets, monitor financial performance, and ensure … practice complies with all relevant regulations and standards, including CQC requirements. Implement quality improvement initiatives. Patient Relations: Enhance patient satisfaction by addressing concerns, improving servicedelivery, and maintaining effective communication. Strategic Planning: Work with senior management to develop and implement strategic plans for practice growth and development. IT … successfully developing and implementing projects. Desirable Experience in working with NHS systems and contracts Experience in managing patient or customer feedback Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »
of new products, technologies and processes. Be able to identify improvements in existing processes and be able to come up with solutions to improve service delivery. Manage a team of Project Managers and Business Analysts to be able to deliver the programmes and projects required by the business. Be more »
Birmingham, West Midlands (County), United Kingdom
VIQU Limited
innovative technical solutions and securing client support. Strong communicator of complex cloud concepts to diverse audiences. Adept at challenging traditional methodologies and driving innovative service delivery. Recognized leader in cloud technology with experience in financial decision-making for cloud investments. Proven track record in leading cross-functional teams towards more »