Service Delivery Jobs in the West Midlands

Service Delivery
England > West Midlands

The table below provides summary statistics for permanent job vacancies advertised in the West Midlands requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 14 May 2025, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 56 78 121
Rank change year-on-year +22 +43 -59
Permanent jobs citing Service Delivery 177 223 171
As % of all permanent jobs advertised in the West Midlands 4.12% 3.03% 2.67%
As % of the Processes & Methodologies category 4.52% 3.65% 2.76%
Number of salaries quoted 62 156 114
10th Percentile £31,250 £30,679 £31,075
25th Percentile £43,250 £36,250 £36,250
Median annual salary (50th Percentile) £55,750 £50,000 £53,310
Median % change year-on-year +11.50% -6.21% +18.47%
75th Percentile £63,750 £65,000 £67,500
90th Percentile £98,375 £75,000 £71,250
England median annual salary £56,745 £50,000 £52,500
% change year-on-year +13.49% -4.76% +1.94%

All Process and Methodology Skills
West Midlands

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the West Midlands.

Permanent vacancies with a requirement for process or methodology skills 3,916 6,106 6,204
As % of all permanent jobs advertised in the West Midlands 91.18% 82.86% 96.80%
Number of salaries quoted 1,639 4,548 3,220
10th Percentile £29,000 £26,250 £31,000
25th Percentile £37,500 £35,700 £40,000
Median annual salary (50th Percentile) £52,500 £50,000 £52,550
Median % change year-on-year +5.00% -4.85% +5.10%
75th Percentile £67,500 £64,108 £67,500
90th Percentile £80,000 £77,500 £78,750
England median annual salary £57,500 £55,000 £62,500
% change year-on-year +4.55% -12.00% +4.17%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Delivery in the West Midlands.

Salary trend for Service Delivery in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Delivery in the West Midlands over the 6 months to 14 May 2025.

Salary histogram for Service Delivery in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -8 53 £60,000 +13.21% 33
Warwickshire -6 21 £52,387 +44.65% 10
Staffordshire +27 18 £50,000 -9.09% 23
Coventry +8 15 £57,500 - 3
Worcestershire +27 13 - - 2
Wolverhampton +23 11 £32,500 -62.21% 1
Walsall +7 7 - - 3
Dudley +6 7 - -
Stourbridge - 7 - -
Solihull +7 5 £47,500 +2.70% 11
Halesowen +12 2 - -
Smethwick +3 2 - -
Sutton Coldfield - 2 - -
West Bromwich - 2 - -
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.39%) SharePoint
2 5 (2.82%) Microsoft Exchange
3 1 (0.56%) Confluence
Applications
1 1 (0.56%) Microsoft Office
Business Applications
1 2 (1.13%) Infor M3
2 1 (0.56%) Dynamics NAV
2 1 (0.56%) Remedy ITSM
Cloud Services
1 26 (14.69%) Azure
2 13 (7.34%) Microsoft 365
3 11 (6.21%) AWS
4 6 (3.39%) Entra ID
4 6 (3.39%) Power Platform
5 5 (2.82%) OneDrive
5 5 (2.82%) Power Automate
5 5 (2.82%) PowerApps
6 4 (2.26%) Azure Sentinel
7 3 (1.69%) SaaS
8 2 (1.13%) Microsoft Copilot
9 1 (0.56%) Azure DevOps
9 1 (0.56%) Cloud Computing
9 1 (0.56%) Dynamics 365
9 1 (0.56%) SAP Fieldglass
Communications & Networking
1 6 (3.39%) Wi-Fi
2 5 (2.82%) SD-WAN
2 5 (2.82%) VLAN
2 5 (2.82%) WAN
3 4 (2.26%) Firewall
4 2 (1.13%) Network Security
4 2 (1.13%) Wireless
5 1 (0.56%) ATM
5 1 (0.56%) BGP
5 1 (0.56%) Cisco ISE
5 1 (0.56%) Cisco Nexus
5 1 (0.56%) Frame Relay
5 1 (0.56%) IPsec
5 1 (0.56%) LAN
5 1 (0.56%) OSPF
5 1 (0.56%) PBX
5 1 (0.56%) SDH
5 1 (0.56%) Unified Communications
5 1 (0.56%) VPN
5 1 (0.56%) VRRP
Database & Business Intelligence
1 5 (2.82%) Data Warehouse
1 5 (2.82%) Microsoft Analysis Services
1 5 (2.82%) Power BI
1 5 (2.82%) SQL Server
1 5 (2.82%) SQL Server Analysis Services
1 5 (2.82%) SQL Server Integration Services
1 5 (2.82%) SQL Server Reporting Services
2 1 (0.56%) Data Lake
Development Applications
1 5 (2.82%) SQL Server Management Studio (SSMS)
2 1 (0.56%) JIRA
General
1 92 (51.98%) Manufacturing
2 32 (18.08%) Social Skills
3 14 (7.91%) Inclusion and Diversity
4 12 (6.78%) Finance
5 7 (3.95%) Analytical Skills
5 7 (3.95%) Law
6 5 (2.82%) Police
7 4 (2.26%) Legal
8 3 (1.69%) Retail
8 3 (1.69%) Telecoms
9 2 (1.13%) Marketing
9 2 (1.13%) Organisational Skills
10 1 (0.56%) Documentation Skills
10 1 (0.56%) Electronics
10 1 (0.56%) Games
10 1 (0.56%) Influencing Skills
10 1 (0.56%) Local Government
10 1 (0.56%) Public Sector
Job Titles
1 11 (6.21%) Service Manager
2 9 (5.08%) Analyst
2 9 (5.08%) Business Manager
2 9 (5.08%) Business Systems Manager
2 9 (5.08%) Consultant
2 9 (5.08%) Systems Manager
3 8 (4.52%) IT Consultant
3 8 (4.52%) Support Manager
3 8 (4.52%) Systems Support
3 8 (4.52%) Systems Support Manager
4 7 (3.95%) Network Engineer
5 6 (3.39%) IT Manager
5 6 (3.39%) Lead
5 6 (3.39%) SQL Analyst
6 5 (2.82%) IT Services Manager
6 5 (2.82%) IT Support
7 4 (2.26%) 2nd Line Support
7 4 (2.26%) Architect
7 4 (2.26%) Delivery Manager
7 4 (2.26%) Technology Director
Libraries, Frameworks & Software Standards
1 6 (3.39%) Web Services
2 1 (0.56%) EDI
2 1 (0.56%) XML
2 1 (0.56%) YAML
Miscellaneous
1 20 (11.30%) Management Information System
2 3 (1.69%) Product Ownership
3 2 (1.13%) Data Centre
3 2 (1.13%) Data Protection Act
3 2 (1.13%) Enterprise Software
3 2 (1.13%) Legacy Systems
4 1 (0.56%) CMDB
4 1 (0.56%) Distributed Architecture
4 1 (0.56%) Hybrid Cloud
4 1 (0.56%) Private Cloud
4 1 (0.56%) Public Cloud
4 1 (0.56%) SCADA
4 1 (0.56%) Self-Motivation
4 1 (0.56%) Video Conferencing
4 1 (0.56%) Virtual Team
Operating Systems
1 7 (3.95%) Windows
2 2 (1.13%) Windows 10
3 1 (0.56%) Android
3 1 (0.56%) Apple iOS
3 1 (0.56%) Windows Server
Processes & Methodologies
1 32 (18.08%) Problem-Solving
2 29 (16.38%) ITIL
3 21 (11.86%) Incident Management
4 19 (10.73%) Continuous Improvement
5 17 (9.60%) Change Management
6 15 (8.47%) Business Intelligence
7 14 (7.91%) ITSM
8 13 (7.34%) Stakeholder Management
9 12 (6.78%) Cybersecurity
9 12 (6.78%) Service Management
10 11 (6.21%) Architectural Design
10 11 (6.21%) Decision-Making
11 10 (5.65%) Capacity Planning
11 10 (5.65%) Roadmaps
12 9 (5.08%) Analytics
13 8 (4.52%) Business Transformation
13 8 (4.52%) Customer Service
13 8 (4.52%) Migration
14 7 (3.95%) Artificial Intelligence
14 7 (3.95%) Asset Management
Programming Languages
1 7 (3.95%) SQL
2 4 (2.26%) PowerShell
Qualifications
1 92 (51.98%) NVQ Level 3
2 16 (9.04%) Degree
3 8 (4.52%) Security Cleared
4 7 (3.95%) SC Cleared
5 2 (1.13%) CISSP
5 2 (1.13%) ITIL Certification
5 2 (1.13%) Microsoft Certification
5 2 (1.13%) PMI Certification
5 2 (1.13%) PMP
5 2 (1.13%) TOGAF Certification
6 1 (0.56%) CCNP
6 1 (0.56%) CISA
6 1 (0.56%) Cisco Certification
6 1 (0.56%) CISM
6 1 (0.56%) CITP
6 1 (0.56%) Computer Science Degree
6 1 (0.56%) CSPO
6 1 (0.56%) GIAC
6 1 (0.56%) MCSA
6 1 (0.56%) SAFe Agilist
Quality Assurance & Compliance
1 13 (7.34%) SLA
2 4 (2.26%) GDPR
2 4 (2.26%) ISO/IEC 20000
2 4 (2.26%) QA
3 2 (1.13%) NIST
4 1 (0.56%) COBIT
System Software
1 11 (6.21%) Active Directory
2 3 (1.69%) Hyper-V
2 3 (1.69%) VMware Infrastructure
3 2 (1.13%) Firmware
4 1 (0.56%) Virtual Desktop
4 1 (0.56%) Virtual Machines
Systems Management
1 5 (2.82%) Microsoft Intune
2 1 (0.56%) FortiGate
2 1 (0.56%) SCCM
Vendors
1 27 (15.25%) Microsoft
2 11 (6.21%) Cisco
3 4 (2.26%) Avaya
3 4 (2.26%) Meraki
3 4 (2.26%) ServiceNow
3 4 (2.26%) SolarWinds
3 4 (2.26%) Zscaler
4 3 (1.69%) VMware
5 2 (1.13%) Acronis
5 2 (1.13%) HP
5 2 (1.13%) Infor
5 2 (1.13%) Okta
6 1 (0.56%) Aruba
6 1 (0.56%) Citrix
6 1 (0.56%) F5
6 1 (0.56%) OpenAI
6 1 (0.56%) SAP
6 1 (0.56%) Snow
6 1 (0.56%) Tenable
6 1 (0.56%) Ubiquiti