Service Delivery Jobs in the West Midlands

Service Delivery
England > West Midlands

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 16 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 79 115 68
Rank change year-on-year +36 -47 +27
Permanent jobs citing Service Delivery 225 169 309
As % of all permanent jobs advertised in the West Midlands 3.03% 2.69% 4.20%
As % of the Processes & Methodologies category 3.67% 2.78% 4.40%
Number of salaries quoted 158 114 227
10th Percentile £30,105 £31,000 £29,900
25th Percentile £36,250 £36,250 £40,559
Median annual salary (50th Percentile) £50,000 £53,310 £45,000
Median % change year-on-year -6.21% +18.47% -
75th Percentile £64,688 £67,500 £58,625
90th Percentile £75,000 £75,625 £73,260
England median annual salary £50,000 £52,500 £51,000
% change year-on-year -4.76% +2.94% +2.00%

All Process and Methodology Skills
West Midlands

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,135 6,072 7,029
As % of all permanent jobs advertised in the West Midlands 82.50% 96.80% 95.57%
Number of salaries quoted 4,554 3,147 4,735
10th Percentile £26,250 £31,000 £31,250
25th Percentile £35,700 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £64,469 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Delivery
Job Vacancy Trend in the West Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Delivery in the West Midlands

Service Delivery
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Delivery in the West Midlands.

Salary trend for Service Delivery in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Delivery in the West Midlands over the 6 months to 16 May 2024.

Salary histogram for Service Delivery in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +39 125 £53,000 +4.38% 24
Warwickshire +52 25 £36,217 -48.26% 10
Staffordshire -39 16 £55,000 +57.14% 10
Solihull +1 12 £46,250 +23.33% 3
Worcestershire -14 11 £26,500 -42.39% 4
Coventry +20 4 - - 5
Walsall - 3 - - 1
Wolverhampton +13 2 £86,000 +4.24% 1
Dudley - 2 £73,805 - 3
Herefordshire +1 1 £31,516 +3.33% 1
Halesowen - 1 £38,000 -
Smethwick - 1 £42,500 -
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (16.44%) SharePoint
2 8 (3.56%) Microsoft Exchange
3 6 (2.67%) Appian
4 5 (2.22%) Confluence
5 3 (1.33%) Apache
5 3 (1.33%) IIS
5 3 (1.33%) nginx
6 2 (0.89%) CMS
Applications
1 19 (8.44%) Microsoft Excel
2 7 (3.11%) Microsoft Project
3 5 (2.22%) Microsoft Office
4 4 (1.78%) MS Visio
5 3 (1.33%) Microsoft PowerPoint
6 2 (0.89%) Chatbot
Business Applications
1 1 (0.44%) SAP PP
1 1 (0.44%) SAP WM
Cloud Services
1 55 (24.44%) Microsoft 365
2 47 (20.89%) Azure
3 29 (12.89%) Power Platform
4 17 (7.56%) AWS
5 11 (4.89%) Entra ID
6 10 (4.44%) Dynamics 365
7 7 (3.11%) PowerApps
8 5 (2.22%) Azure DevOps
8 5 (2.22%) Azure Sentinel
8 5 (2.22%) SaaS
9 4 (1.78%) Amazon EC2
9 4 (1.78%) Amazon S3
10 3 (1.33%) DigitalOcean
11 2 (0.89%) Azure Cosmos DB
11 2 (0.89%) Azure Monitor
11 2 (0.89%) Cloud Computing
12 1 (0.44%) Azure Logic Apps
12 1 (0.44%) Azure Storage
12 1 (0.44%) Azure Synapse Analytics
12 1 (0.44%) Power Automate
Communications & Networking
1 18 (8.00%) Intranet
2 12 (5.33%) Firewall
3 11 (4.89%) VoIP
4 8 (3.56%) Network Security
4 8 (3.56%) WAN
4 8 (3.56%) Wi-Fi
5 6 (2.67%) DHCP
5 6 (2.67%) DNS
5 6 (2.67%) SD-WAN
6 5 (2.22%) Unified Communications
6 5 (2.22%) VLAN
7 2 (0.89%) PBX
8 1 (0.44%) BGP
8 1 (0.44%) IPsec
8 1 (0.44%) MPLS
8 1 (0.44%) Remote Desktop
8 1 (0.44%) RFID
8 1 (0.44%) Software-Defined Networking
8 1 (0.44%) VPN
8 1 (0.44%) Wireless
Database & Business Intelligence
1 22 (9.78%) Power BI
2 18 (8.00%) SQL Server
3 8 (3.56%) Relational Database
4 2 (0.89%) NoSQL
5 1 (0.44%) Amazon RDS
5 1 (0.44%) Azure SQL Database
5 1 (0.44%) MySQL
Development Applications
1 7 (3.11%) JIRA
2 1 (0.44%) Visual Studio Team System
General
1 88 (39.11%) Social Skills
2 62 (27.56%) Finance
3 22 (9.78%) Legal
4 20 (8.89%) Inclusion and Diversity
5 15 (6.67%) Spanish Language
6 13 (5.78%) Retail
7 12 (5.33%) Law
8 8 (3.56%) French Language
9 7 (3.11%) Analytical Skills
10 6 (2.67%) Public Sector
11 5 (2.22%) Fire and Rescue
11 5 (2.22%) Local Government
12 4 (1.78%) Manufacturing
12 4 (1.78%) Police
13 3 (1.33%) Influencing Skills
14 2 (0.89%) Electronics
14 2 (0.89%) Marketing
14 2 (0.89%) Organisational Skills
14 2 (0.89%) Telecoms
15 1 (0.44%) Advertising
Job Titles
1 42 (18.67%) Service Manager
2 38 (16.89%) IT Manager
3 36 (16.00%) Analyst
4 33 (14.67%) Delivery Manager
5 30 (13.33%) Service Delivery Manager
6 23 (10.22%) Lead
7 21 (9.33%) IT Support
8 20 (8.89%) IT Engineer
9 15 (6.67%) Senior
10 11 (4.89%) IT Analyst
10 11 (4.89%) IT Support Analyst
10 11 (4.89%) IT Support Engineer
10 11 (4.89%) Operations Engineer
10 11 (4.89%) Support Engineer
11 10 (4.44%) Infrastructure Engineer
11 10 (4.44%) IT Operations Analyst
11 10 (4.44%) Operational Support Analyst
11 10 (4.44%) Operations Analyst
11 10 (4.44%) Operations Support Analyst
11 10 (4.44%) Operations Support Engineer
Libraries, Frameworks & Software Standards
1 16 (7.11%) EDI
2 9 (4.00%) .NET
3 8 (3.56%) cXML
3 8 (3.56%) EDIFACT
Miscellaneous
1 15 (6.67%) Management Information System
2 13 (5.78%) Self-Motivation
3 11 (4.89%) Fat Client
3 11 (4.89%) Low-Code
3 11 (4.89%) Thin Client
4 9 (4.00%) Data Centre
5 8 (3.56%) TRADACOMS
6 7 (3.11%) Enterprise Software
7 6 (2.67%) Security Operations Centre
8 5 (2.22%) Onboarding
8 5 (2.22%) Public Cloud
9 3 (1.33%) Security Posture
10 2 (0.89%) Mobile App
10 2 (0.89%) PropTech
10 2 (0.89%) Video Editing
11 1 (0.44%) Digital Signage
11 1 (0.44%) Driving Licence
11 1 (0.44%) FMCG
11 1 (0.44%) Hybrid Cloud
11 1 (0.44%) IoT
Operating Systems
1 21 (9.33%) Windows
2 9 (4.00%) Windows 10
3 7 (3.11%) Windows Server 2016
3 7 (3.11%) Windows Server 2019
4 6 (2.67%) Windows Server 2012
5 2 (0.89%) Linux
5 2 (0.89%) Unix
5 2 (0.89%) Windows 7
5 2 (0.89%) Windows 8
6 1 (0.44%) Android
6 1 (0.44%) Windows Server
Processes & Methodologies
1 91 (40.44%) ITIL
2 70 (31.11%) Continuous Improvement
3 53 (23.56%) Problem-Solving
4 49 (21.78%) Agile
5 41 (18.22%) Project Management
6 37 (16.44%) Customer Service
6 37 (16.44%) ITSM
7 35 (15.56%) Change Management
8 31 (13.78%) Service Management
9 30 (13.33%) Incident Management
10 26 (11.56%) Digital Strategy
10 26 (11.56%) Line Management
11 25 (11.11%) Project Delivery
12 24 (10.67%) Stakeholder Management
12 24 (10.67%) Supplier Management
13 20 (8.89%) Business Intelligence
14 19 (8.44%) DevOps
14 19 (8.44%) Incident Response
15 17 (7.56%) Collaborative Working
16 16 (7.11%) IT Strategy
Programming Languages
1 8 (3.56%) ActionScript
1 8 (3.56%) ActionScript 2.0
2 5 (2.22%) SQL
3 3 (1.33%) PowerShell
4 2 (0.89%) Java
4 2 (0.89%) JavaScript
4 2 (0.89%) Python
5 1 (0.44%) Kusto Query Language
Qualifications
1 14 (6.22%) Degree
1 14 (6.22%) ITIL Certification
2 10 (4.44%) Security Cleared
3 6 (2.67%) PMI Certification
3 6 (2.67%) PMP
3 6 (2.67%) SC Cleared
4 5 (2.22%) APMG
5 4 (1.78%) AWS Certification
5 4 (1.78%) AWS Certified Solutions Architect
5 4 (1.78%) DBS Check
6 3 (1.33%) APMP
7 2 (0.89%) A+ Certification
7 2 (0.89%) Computer Science Degree
8 1 (0.44%) CCIE
8 1 (0.44%) Cisco Certification
8 1 (0.44%) MCP
8 1 (0.44%) Network+ Certification
8 1 (0.44%) PRINCE2 Certification
8 1 (0.44%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 20 (8.89%) SLA
2 16 (7.11%) Cyber Essentials
2 16 (7.11%) GDPR
3 12 (5.33%) QA
4 9 (4.00%) Accessibility
5 7 (3.11%) PMO
6 5 (2.22%) ISO/IEC 20000
7 3 (1.33%) Data Quality
System Software
1 29 (12.89%) Active Directory
2 7 (3.11%) VMware Infrastructure
3 2 (0.89%) Hyper-V
3 2 (0.89%) Virtual Desktop
Systems Management
1 15 (6.67%) Microsoft Intune
2 11 (4.89%) SCCM
3 1 (0.44%) Single Sign-On
Vendors
1 78 (34.67%) Microsoft
2 16 (7.11%) Sophos
3 15 (6.67%) ServiceNow
4 12 (5.33%) VMware
5 7 (3.11%) Cisco
5 7 (3.11%) iManage
5 7 (3.11%) OpenAI
6 6 (2.67%) SolarWinds
6 6 (2.67%) Zscaler
7 5 (2.22%) Apple
7 5 (2.22%) Avaya
7 5 (2.22%) Salesforce
8 4 (1.78%) Adobe
8 4 (1.78%) Citrix
8 4 (1.78%) Remedy
8 4 (1.78%) SAP
8 4 (1.78%) Veeam
9 2 (0.89%) Dell
9 2 (0.89%) Google
10 1 (0.44%) Juniper