Service Desk Administrator Llanelli £25,000 - £29,000 A well-established and successful manufacturer, this company is recognised as the market-leading brand within the industry and has a reputation for quality and innovation that is supported by its excellent technical team. Role & Responsibilities: CustomerService Champion: Act as the primary point of contact for clients managing … queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant … with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. Knowledge, Skills & Experience: Proven experience in customer-facing administration and operations More ❯
Customer Services -EMEA up to £25K + benefits - Swansea area (hybrid) We have an excellent opportunity to join this exciting multinational at the forefront of technology looking for a Customer Services Advisors. You are required to speak fluent English to C1 level, both written and spoken and an additional European language, Dutch, German, Spanish etc. You will join … EMEA customers via phone and email alongside some UK and international travel to specific events. Some of your key responsibilities will be: • First point of contact for all EMEA customer enquiries • Liaising with teams regionally and globally in relation to customerservice issues, providing advice, guidance, and support to both sales team and clients across the EMEA … region. • Responding to customer requests in a timely manner via email or telephone. • Logging, updating, and creating tasks through the ticketing system as and when required. • Process payments over the telephone with customers. • Checking invoices on behalf of billing and providing customer updates as required. • Liaise with customers regarding all queries pertaining to events, registration, and payments. • Provide More ❯
and Security Swansea and Surrounding areas £34,000-£40,000 Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • Intruder Service Experience (Galaxy would be beneficial) • Fire Knowledge (Advanced, kentech and morley would be useful) • Knowledge of Intruder alarms • Excellent customerservice skills • CCTV IP Knowledge also beneficial … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯
to communicate bilingually (Welsh and English) is preferable. Responsibilities: Client Relationship Management: · Cultivate and maintain strong relationships with existing clients. · Understand client goals, pain points, and objectives. · Provide exceptional customerservice and act as a trusted advisor. New Business Development: · Identify and target potential clients. · Conduct market research to find untapped opportunities. · Collaborate with the sales team to More ❯
to communicate bilingually (Welsh and English) is preferable. Responsibilities: Client Relationship Management: · Cultivate and maintain strong relationships with existing clients. · Understand client goals, pain points, and objectives. · Provide exceptional customerservice and act as a trusted advisor. New Business Development: · Identify and target potential clients. · Conduct market research to find untapped opportunities. · Collaborate with the sales team to More ❯
