Customer Service
Wales > West Wales
The table below provides summary statistics and salary benchmarking for jobs advertised in West Wales requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 16 November 2025, with comparisons to the same periods in the previous two years.
| 6 months to 16 Nov 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 10 | 20 | 33 |
| Rank change year-on-year | +10 | +13 | -22 |
| Permanent jobs citing Customer Service | 3 | 8 | 3 |
| As % of all permanent jobs in West Wales | 4.92% | 5.26% | 2.14% |
| As % of the Processes & Methodologies category | 6.38% | 6.84% | 2.17% |
| Number of salaries quoted | 2 | 3 | 2 |
| 10th Percentile | - | - | £24,775 |
| 25th Percentile | - | - | £26,688 |
| Median annual salary (50th Percentile) | £25,000 | £26,000 | £30,750 |
| Median % change year-on-year | -3.85% | -15.45% | -39.73% |
| 75th Percentile | - | £31,250 | £35,188 |
| 90th Percentile | - | £34,400 | £37,325 |
| Wales median annual salary | £25,875 | £30,125 | £33,500 |
| % change year-on-year | -14.11% | -10.07% | -18.58% |
All Process and Methodology Skills
West Wales
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in West Wales.
| Permanent vacancies with a requirement for process or methodology skills | 47 | 117 | 138 |
| As % of all permanent jobs advertised in West Wales | 77.05% | 76.97% | 98.57% |
| Number of salaries quoted | 28 | 75 | 120 |
| 10th Percentile | £27,850 | £30,000 | £31,150 |
| 25th Percentile | £35,000 | £35,000 | £36,250 |
| Median annual salary (50th Percentile) | £41,250 | £45,000 | £45,000 |
| Median % change year-on-year | -8.33% | - | -7.22% |
| 75th Percentile | £54,223 | £57,500 | £57,500 |
| 90th Percentile | £74,679 | £66,500 | £75,000 |
| Wales median annual salary | £48,122 | £47,500 | £46,355 |
| % change year-on-year | +1.31% | +2.47% | -7.29% |
Customer Service
Job Vacancy Trend in West Wales
Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in West Wales.
Customer Service
Salary Trend in West Wales
Salary distribution trend for jobs in West Wales citing Customer Service.
Customer Service
Job Locations in West Wales
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the West Wales region over the 6 months to 16 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Swansea | +11 | 3 | £25,000 | -3.85% | 1 |
| Customer Service Wales |
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Customer Service
Co-Occurring Skills & Capabilities in West Wales by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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