1 to 25 of 68 Permanent Customer Service Jobs in West Yorkshire

like-minded travel enthusiasts is an important part of our business’ success and growth. About CTM CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America … Australia and New Zealand. https://uk.travelctm.com/About the Role The purpose of the role is to support the customer service lifecycle and provide professional, timely, helpful, high quality and consistent customer service both technical and non-technical before, during and after the customer … and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL. Skills & Experience Skills: Excellent customer service and interpersonal skills. Strong teamwork and More ❯

with the implementation, onboarding, training and engagement of Everys products and services. You will be an integral member of the business working within the Customer Professional Services Department, ensuring that customers have a fantastic experience as they start their Every journey. Your role ultimately helps to ensure that Everys … customer retention is high by delivering a first-class experience within their first 30 days of implementing the system. Most of the team are based out of the Leeds office, the successful candidate will be expected to travel to the Leeds office on occasion Key Responsibilities Customer Expectation … to enhance product engagement and satisfaction. Multitasking Across Multiple Projects: Oversee and manage the simultaneous rollout of multiple products, maintaining a high standard of service in every interaction. Customer Service Excellence: Provide exceptional customer service and online guidance to diverse audiences, ensuring a positive experience. More ❯

at East Ardsley) where free car parking is available, and we offer hybrid working . Our credit control team manage collections from and provide customer service to up to 5,000 live accounts with a monthly exposure of up to £15m. You would be managing both public and … remedial action to ensure client queries are resolved quickly and efficiently. Identify correct lines of reporting and escalate queries to ensure swift resolution of customer issues Record all transactions and communications with customers and colleagues in the company database to ensure the company’s records are accurate and current … and payments are accurately and efficiently dealt with. Requirements: Previous experience within Credit Control, at least 6 months. Strong skills in MS Office Excellent Customer Service skills Patience and ability to remain calm in stressful situations Ability to listen and negotiate Analytical skills and attention to detail Good More ❯

at East Ardsley) where free car parking is available, and we offer hybrid working . Our credit control team manage collections from and provide customer service to up to 5,000 live accounts with a monthly exposure of up to £15m. You would be managing both public and … remedial action to ensure client queries are resolved quickly and efficiently. Identify correct lines of reporting and escalate queries to ensure swift resolution of customer issues Record all transactions and communications with customers and colleagues in the company database to ensure the company’s records are accurate and current … and payments are accurately and efficiently dealt with. Requirements: Previous experience within Credit Control, at least 6 months. Strong skills in MS Office Excellent Customer Service skills Patience and ability to remain calm in stressful situations Ability to listen and negotiate Analytical skills and attention to detail Good More ❯

Business Development Manager: To develop a professional relationship with a portfolio of clients in order to retain and develop their business relationships, delivering strong customer service, technical and field support to your portfolio of clients. Working closely with the customer service helpdesk teams to deliver first … class customer service and support to a portfolio of clients. New Business Development through cross selling services and maximising opportunities within existing clients Reporting to your fellow management team members on the monthly performance and activity of allotted accounts. The aim is to achieve the company s vision … Forming, monitoring, and maintaining constructive relationships by influencing stakeholders expectations at all organisation levels, understanding their needs and delivering against agreed timescales. First class customer services, cross culture liaisons, lead generation, conflict alignment/negotiation and a dynamic, confident attitude of working with and enthusing people of all professional More ❯

plans, we will strive to remain a truly exciting, rewarding, and unique place to work. HOW WILL YOU MAKE A DIFFERENCE? Reporting to the Service Desk Team Manager, the Service Desk Analyst will form part of a growing team supporting the internal infrastructure of the business. You will … managed in a timely and appropriate manner following relevant processes To handle stakeholder technical queries and issues within SLA and to escalate to the Service Desk Manager where required To be a ‘champion’ for the internal infrastructure, ensuring other team members can provide cover in the event of your … independently on assigned projects through to completion and train other team members on those new technologies To troubleshoot IT issues as requested by the Service Desk Manager Ensure appropriate support documentation is maintained and that the Service Desk knowledge base is appropriately populated and updated. To gain a More ❯

plans, we will strive to remain a truly exciting, rewarding, and unique place to work. HOW WILL YOU MAKE A DIFFERENCE? Reporting to the Service Desk Team Manager, the Service Desk Analyst will form part of a growing team supporting the internal infrastructure of the business. You will … managed in a timely and appropriate manner following relevant processes To handle stakeholder technical queries and issues within SLA and to escalate to the Service Desk Manager where required To be a ‘champion’ for the internal infrastructure, ensuring other team members can provide cover in the event of your … independently on assigned projects through to completion and train other team members on those new technologies To troubleshoot IT issues as requested by the Service Desk Manager Ensure appropriate support documentation is maintained and that the Service Desk knowledge base is appropriately populated and updated. To gain a More ❯

Field Service Engineer, Scientific Laser Instrumentation Basic Salary Up To £43,000 Bonus 8% - 12% Company Car Healthcare Contributory Pension Scheme The Role - Field Service Engineer, Scientific Laser Instrumentation This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for … the service, installation, breakdown repair and calibration of a wide range of sophisticated scientific and laboratory systems, utilised within laboratories and pharmaceutical environments. Your Background - Field Service Engineer, Scientific Laser Instrumentation To succeed in this exciting role, you must be able to demonstrate: A competent background as a … field service engineer or technical support engineer with extensive experience working on high value capital equipment and a qualification in electronics You may have experience of working on diagnostic systems, medical devices, laboratory systems, scientific equipment, pharmaceutical, semiconductor, pre-press, printing or high value electronic/electro-mechanical capital More ❯

Position: Digital Radiography Field Service Engineer (Northern UK) Salary & Benefits: Starting salary of £37,278 per annum Company vehicle Comprehensive Company pension plan 33 days of annual leave Extensive equipment training provided Position Overview: Due to continual growth, we are excited to offer an opportunity for a Digital Radiography … Field Service Engineer to join our expanding Service Division Team. This is a home-based role covering the North of the UK, with additional travel across the UK as required. As a key Member of our Team, you will specialise in maintaining, troubleshooting, and repairing our cutting-edge … hardware, and networking, in addition to general X-ray equipment. Your role will be crucial in ensuring our Customers receive the highest level of service and support. You will be expected to maintain a high standard of customer service, building strong, lasting relationships with Clients and ensuring More ❯

Service Desk Analyst/1st Line Support Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire, ££Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst/1st Line Support/Helpdesk Analyst with … a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will have technical knowledge and experience of Windows 11, Office … hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am More ❯

You will be the first point of contact for resolving routine queries from our largest clients by phone and email. A high level of customer service must be extended to clients at all times with excellent attention to detail applied to all tasks. Upon completion of your training … for adjusted shift patterns to provide out of hours support – typically 2 weekend days per quarter. VARIED DAY TO DAY RESPONSIBILITIES Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations. Provide a best in-class query resolution service to … our clients, aiming to resolve client issues as quickly as possible. Use the information and resources available to investigate and resolve customer queries immediately or escalate through the appropriate channels for further investigation/resolution. Keep up-to-date with any changes or upgrades to the SmartSearch platform. Take More ❯

You will be the first point of contact for resolving routine queries from our largest clients by phone and email. A high level of customer service must be extended to clients at all times with excellent attention to detail applied to all tasks. Upon completion of your training … for adjusted shift patterns to provide out of hours support – typically 2 weekend days per quarter. VARIED DAY TO DAY RESPONSIBILITIES Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations. Provide a best in-class query resolution service to … our clients, aiming to resolve client issues as quickly as possible. Use the information and resources available to investigate and resolve customer queries immediately or escalate through the appropriate channels for further investigation/resolution. Keep up-to-date with any changes or upgrades to the SmartSearch platform. Take More ❯

digital divide and empowering people with access to information, education, and opportunities. Full Training & Support: Receive comprehensive training on our products, sales techniques, and customer service, plus ongoing support from your manager and team. Be Equipped: Utilise company iPads/tablets to update systems, access product information, and … enhance customer interactions. Positive Company Culture: Be part of a dynamic and supportive team that values innovation, collaboration, and making a positive impact on the community. What you'll do as a Field Sales Executive: Engage with residents in newly built rural areas, building rapport and understanding their needs. … through face-to-face sales, local events, and community engagement activities. Build relationships and sign up customers for top-notch broadband deals, providing excellent customer service and ensuring a smooth onboarding experience. Do you have what it takes to be a successful Field Sales Executive? Experience in customer More ❯

Field Service Engineer, Imaging Systems ***Excellent opportunities for experienced Service Engineers from a range of electronics or electro-mechanical system backgrounds to join a market leading manufacturer of imaging systems *** Basic Salary £45,000 to £48,000 Car Allowance On Call Allowance Overtime Full Product Training Pension Healthcare … Phone, Laptop Holidays The Role – Field Service Engineer, Imaging Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for the service, installation and breakdown repair of a wide range of sophisticated imaging systems. Your Background – Field Service Engineer, Imaging Systems To succeed in this exciting role you will have the following skills or epxerience: A competent background in a service or maintenance engineering capacity gained within any high value capital equipment environment Applications are encouraged from engineers with a broad range of backgrounds, including: - imaging More ❯

your maintenance stock, and you will be required to provide daily reports to head office via our bespoke reporting tool. You will deliver exceptional customer service and support the Account Delivery Team. Are you the right person for the job? CSCS (Construction Skills Certification Scheme) card Experience in … reporting system. Travel to job sites using the company vehicle provided to you, equipped specifically to hold and manage your maintenance stock. Deliver exceptional customer service and provide ongoing support to the Account Delivery Team. Visiting retail properties to carry out repairs & maintenance as per the schedule arranged More ❯

Customer Support Consultant Location: Leeds Salary: £25,000 Department: Customer Services Job Type: Full time Contract Type : Permanent About us InfoTrack is a pioneering legal technology provider with a track record of phenomenal growth in the UK since 2016. Delivering game-changing digital solutions, weve revolutionised the way … automation tools and more. Our passion for innovation and commitment to align the conveyancing process with the 21st century is key to our success. Customer Support Consultants are responsible for supporting our client base with managing their online searches. The role involves building strong relationships both with suppliers as … well as clients in the UK. The aim of the role is to provide exceptional customer service and bring it to a top level, where clients feel personally attached to their support team. The role is reporting to the Customer Support Manager and is based in Leeds. More ❯

combination of first & second line helpdesk support, assisting with hardware and software problems via phone, email and in person for all HGF offices restoring service to the customer as quickly as possible. Provide informal 1-2-1 training to support users in using their equipment more effectively and … key applications, networks and desktops/laptops; answering support queries via phone, email, ticket system and in person To maintain a high degree of customer service for all support queries and adhere to all service management principles which require you to log and prioritise work tasks ensuring … specialist firms offering a fully integrated IP solution, bringing over 200 Patent Attorneys, Trade Mark Attorneys and IP Solicitors together to provide a full-service IP solution. With 25 offices across the UK, Ireland, Germany, Netherlands, France, Switzerland & Austria, HGF’s Patent and Trade Mark Attorneys provide specialist technical More ❯

making a positive impact on people and the planet. Role Overview: The Digital Workplace Analyst will provide remote and on-site assistance to IT service users, acting as the main point of contact for managing digital workplace incidents and service requests. This role ensures the delivery of timely … internal processes and clear communications. Key Responsibilities: Provide remote and desk-side support to employees regarding IT services. Log all calls in the IT Service Management tool for accurate statistics and analysis. Coordinate with the Group Service Desk for timely incident and service request management. Monitor ticket … queues, identify trends, and escalate major incidents or problems as needed. Share knowledge and participate in meetings to ensure excellent customer experience. Provide advice and guidance to customers and liaise with third parties on support issues. Maintain up-to-date documentation (technical notes, incident resolution notes, etc.). Support More ❯

to achieve our mission, we need your help. We're actively recruiting for a Field Engineer to support our regional delivery team in attending customer sites for IT/VOIP service activations, wireless surveys, and technical fault resolutions. Join us in shaping the future of connectivity! Your passion … for networking and customer service and can-do attitude will be your most important attribute, but the following experience will also help: CCNA qualification Experience in configuring and troubleshooting networking equipment (Cisco 2960 catalyst models, small business switches, Ruckus Switching equipment) Knowledge of Passive Optical Networks (PONs) and … technology solutions transform the way people live and work and you will be a critical part of that. A typical day might include: Attending customer sites for IT/VOIP service activations and provisions Conducting wireless surveys and handling technical and infrastructure fault calls Collaborating with Senior Project More ❯

to achieve our mission, we need your help. We're actively recruiting for a Field Engineer to support our regional delivery team in attending customer sites for IT/VOIP service activations, wireless surveys, and technical fault resolutions. Join us in shaping the future of connectivity! Your passion … for networking and customer service and can-do attitude will be your most important attribute, but the following experience will also help: CCNA qualification Experience in configuring and troubleshooting networking equipment (Cisco 2960 catalyst models, small business switches, Ruckus Switching equipment) Knowledge of Passive Optical Networks (PONs) and … technology solutions transform the way people live and work and you will be a critical part of that. A typical day might include: Attending customer sites for IT/VOIP service activations and provisions Conducting wireless surveys and handling technical and infrastructure fault calls Collaborating with Senior Project More ❯

to achieve our mission, we need your help. We're actively recruiting for a Field Engineer to support our regional delivery team in attending customer sites for IT/VOIP service activations, wireless surveys, and technical fault resolutions. Join us in shaping the future of connectivity! Your passion … for networking and customer service and can-do attitude will be your most important attribute, but the following experience will also help: CCNA qualification Experience in configuring and troubleshooting networking equipment (Cisco 2960 catalyst models, small business switches, Ruckus Switching equipment) Knowledge of Passive Optical Networks (PONs) and … technology solutions transform the way people live and work and you will be a critical part of that. A typical day might include: Attending customer sites for IT/VOIP service activations and provisions Conducting wireless surveys and handling technical and infrastructure fault calls Collaborating with Senior Project More ❯

knowledge of Dynamics CRM platform Experience leading discussions with internal and external stakeholders. Hands-on experience with one (or more) of core modules - Sales, Customer Service, Field Service etc. Ability to write, clear user stories. Benefits Starting Salary - up to £75k dependent on experience Private Medical Insurance More ❯

Leeds, On-site (UK-based) Salary: £26,000 - £32,000 A fantastic opportunity has become available for an experienced and motivated 2nd Line IT Service Desk Technician to join a fast-growing and award-winning provider of IT and communications services. This is a full-time, on-site role … offering excellent progression prospects and a range of employee benefits. This position would suit someone who enjoys problem-solving, delivering excellent customer service, and working as part of a close-knit technical support team. The environment is dynamic, fast-paced, and ideal for individuals who thrive when challenged … develop their skills. Key Responsibilities: Provide second-line support via phone, email, and remote tools Take ownership of support tickets, ensuring timely resolution and customer satisfaction Troubleshoot hardware, software, and network issues Escalate complex issues when necessary and follow through to resolution Collaborate with 1st Line Technicians and assist More ❯

your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in Berkshire or Leeds Yorkshire and the role is full time office based. About the Role As an IT Support Apprentice, you will … team, developing essential IT skills while working on real-world projects. Your key responsibilities will include: Providing technical support for IT and Assisting in customer projects and IT service activities, Handling helpdesk calls and emails, ensuring timely responses, managing and resolving first-line support queries Gaining experience in … systems A passionate, motivated individual eager to build a career in IT Strong problem-solving skills and a willingness to learn Excellent communication and customer service skills An inquisitive and can-do attitude More ❯

an impact behind the scenes? Join a global player in foodmanufacturing equipment as a Technical Support Engineer . Youll play a vital role supporting customer service teams, helping identify complex engineering parts, and ensuring smooth communication across international supply chainsall while working in a supportive, fast-paced environment … where attention to detail and technical curiosity are valued. What youll be doing: Reviewing customer reports and technician feedback to identify required parts Analysing electrical/mechanical drawings to verify or source components Using partial part numbers or images to trace and identify full assemblies Communicating with global stakeholders More ❯