1 to 25 of 56 Permanent Customer Service Jobs in West Yorkshire

Customer Insights & Systems Analyst Newly created role within a global business 35,000 - 40,000 Leeds/Hybrid - 3 days on site Ability to implement all new dashboards & reporting metrics across customer service, CRM system (hubspot) and order management Client Details Our client are a leading manufacturing business with a global footprint. With offices across Europe, the … role will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS Functions Description Capture and record customer data to understand Customer Service performance and outputs … across data stream including CRM (Hubspot) & ERP systems Create and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfaction Create and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer Service Create data-driven More ❯

of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the Solera family, Cap Hpi have a mission to be the most innovative, accurate and comprehensive supplier of automotive … at every stage of the vehicle lifecycle, our quality data solutions empower intelligent decision making in the automotive industry. We need people who are passionate about delivering high quality customer service through a variety of interactions including email, phone, chat, etc. A good communicator able to question and listen effectively you will trouble shoot and diagnose customer … is crucial to our customers and is targeted on finding the right solutions to first level product support problems at the first point of contact while delivering high quality customer service using modern Customer Relationship Management (CRM) and telephony technology. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice More ❯

company is part of a well-established international group, combining global resources with local expertise to deliver exceptional IT hardware and print supply solutions. With a strong commitment to customer service, efficient logistics, and tailored business support, they are a trusted partner to businesses nationwide. We're seeking an experienced and motivated Sales Account Manager to join a … for a driven individual who thrives on achieving results, building strong client relationships, and identifying opportunities for business growth. You'll be responsible for managing and developing an existing customer base, achieving monthly sales targets, and delivering an exceptional level of customer service. Success in this role will depend on your ability to understand your customers' business needs … anticipate their supply requirements, and provide tailored solutions that add real value. Key Responsibilities: Manage and grow an assigned portfolio of customer accounts. Proactively identify new sales opportunities within existing and potential clients. Achieve and exceed monthly sales and margin targets. Develop strong, long-term relationships with key decision-makers. Provide exceptional customer service and product knowledge More ❯

internal function 40,000 - 45,000 salary 2/3 days on-site in Leeds Fantastic opportunity to shape and devlop the role Client Details Working for a national service driven business, this is a an exciting and newly developed role reporting into the Group CFO. The remit of the role includes: Support the creation, build and implementation of … financial metrics reporting, dashboards and KPI performance Create and present reports focused on Operational Performance, Customer Service Levels, Customer Satisfaction and business efficiency Identify, recommend and drive changes that will improve operational efficiency across the business, improve customer satisfaction, reduce cost and support commercial development Description Analyse customer processes and identify areas for improvement. Support … the build and implementation of financial reporting metrics Develop and maintain regular report and dashboards covering key operational, financial, and customer service metrics Collaborate with cross-functional teams to implement process enhancements. Monitor and evaluate customer feedback to identify trends and opportunities. Create and maintain documentation related to business processes and systems. Analyse operational data to identify More ❯

We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution. Shift Details: 24x7 Service Desk based in … Leeds Shift patterns: 8 AM – 5 PM & 2 PM – 11 PM The Role: Serve as the first point of contact for IT support, providing excellent customer service Log, track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations Escalate complex issues to the relevant … keeping users informed Collaborate with teammates to improve processes and enhance first-time fix rates Maintain security and compliance standards in line with IT policies What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding More ❯

Service Desk Manager MSP This is a site-based role 5 days per week. My client, based in BD20 is a leading UK Managed Service Provider (MSP) delivering secure, high-performance IT services to customers in the Energy , Policing , and Financial Services sectors. As a trusted MSP, they design, build, and manage resilient technology platforms where uptime, performance … and security are critical. Their Network Operations Centres provide 24/7 support for complex, high-availability systems. The Service Desk Manager will lead and develop a growing technical support team, ensuring exceptional service delivery to major Energy and Police sector customers. This is a hands-on MSP leadership role focused on service quality, proactive communication, and … to the Operations Director, you’ll collaborate with Engineering, Account Management, and PMO teams to maintain mission-critical infrastructure and cloud services. Key Responsibilities Lead, coach, and develop the Service Desk team to deliver outstanding customer support. Maintain service levels and a CSAT score above 8.5 . Act as the escalation point for major incidents and complex More ❯

Eligibility to gain NPPV3 + SC Security Clearance. Similar IT service leadership role experience Service Desk Manager MSP This is a site-based role 5 days per week. My client, based in BD20 is a leading UK Managed Service Provider (MSP) delivering secure, high-performance IT services to customers in the Energy , Policing , and Financial Services sectors. … they design, build, and manage resilient technology platforms where uptime, performance, and security are critical. Their Network Operations Centres provide 24/7 support for complex, high-availability systems.The Service Desk Manager will lead and develop a growing technical support team, ensuring exceptional service delivery to major Energy and Police sector customers. This is a hands-on MSP … leadership role focused on service quality, proactive communication, and continual improvement within a 24/7 environment. Reporting to the Operations Director, you’ll collaborate with Engineering, Account Management, and PMO teams to maintain mission-critical infrastructure and cloud services. Key Responsibilities Lead, coach, and develop the Service Desk team to deliver outstanding customer support. Maintain service More ❯

Base Salary: £23,920 OTE: £26,320 We are seeking a dedicated and enthusiastic Customer Service Executive to join our dynamic team. The ideal candidate will be the first point of contact for our valued customers, delivering exceptional service through multiple channels including phone, email, and live chat. You will be responsible for resolving customer inquiries … efficiently, with professionalism and empathy, and ensuring every interaction reflects our commitment to customer satisfaction. About Us Our client, a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North … launches, we're transforming how businesses manage their mobile workforce and are positioned for substantial expansion in both our core markets. Key Responsibilities To offer a complete after-sales service to our customer base using all available channels. E.g. Telephone, email, live chat to book in the installation of vehicle trackers nationwide. Promotion of new and existing products More ❯

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service … at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you! About Us We are a dynamic and innovative Managed Services Provider, who specialise in the Education Sector, and we … ranks. The Role As an IT Engineer, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include: Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems. Troubleshooting: Diagnosing and resolving hardware and software problems. Remote helpdesk and visit to local schools in the area Escalation … Escalating complex issues to higher-level support teams as necessary. Documentation: Maintaining accurate records of issues and resolutions. Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates. Technical Skills - Windows OS/Server Active Directory & Group Policies Office 365 & Azure Administration Hardware and Software Troubleshooting Basic knowledge of IT Systems and More ❯

work within the Helpdesk function. This is a key recruit for the business, with overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey and implementing positive change. This is an excellent opportunity to join a superb customer centric business where you will be valued … off! This is a great company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and making recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support teams to deal with specific … also being a key point of contact for customers, to ensure a satisfactory conclusion. Leading, supporting and mentoring your small team to ensure productivity is consistently high. Ensuring exceptional customer service levels are achieved and reporting on these to the Senior Leadership Team. Working collaboratively cross functionally across the business to review and identify coaching and training needs More ❯

work within the Helpdesk function. This is a key recruit for the business, with overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey and implementing positive change. This is an excellent opportunity to join a superb customer centric business where you will be valued … off! This is a great company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and making recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support teams to deal with specific … also being a key point of contact for customers, to ensure a satisfactory conclusion. Leading, supporting and mentoring your small team to ensure productivity is consistently high. Ensuring exceptional customer service levels are achieved and reporting on these to the Senior Leadership Team. Working collaboratively cross functionally across the business to review and identify coaching and training needs More ❯

bonus Start date: ASAP Benefits: Free Parking, pension scheme, Access to pool car, laptop, phone & apparel. Bonus Scheme, Company Events, 31 days including bank holidays, Christmas closure, Employers long service holidays scheme Our Bradford client is looking to recruit an experienced Business development Manager/Sales Representative to join their busy and well-established organisation. You will report directly … or the business identifies Develop and build relationships with both new and existing customers Key account management - Ongoing communication and support with ongoing and potential key accounts. Help drive service excellence through the business Liaise with engineering teams with customer technical specifications so the correct solutions can be made Onsite meetings and visits with clients Proactively manage UK … wide customer visits, which may incorporate site inspections by other teams Discuss and advise with customers all information relating to types, functions, features and benefits of all process equipment. Present information internally about customer trends when required and contribute to marketing activity and development plans. Deliver outstanding customer service and adopt cared relationship management Play a More ❯

Global is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers, and service providers. We offer a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer … components: Ø PPG standard desktop, tools & utilities, Ø IT networks and voice services, Ø Thin Client technology (Citrix), Ø Ticket handling tools/cross team troubleshooting Understanding of IT Service Management concepts; Strong verbal communication skills, including the ability to document operations procedures; Strong customer service skills and the ability to deal all types of customer service requests; Good analytical, communication, problem solving, and organizational skills; Ability to effectively work independently and in a multi-cultural team environment; Ability to effectively interact with a diverse user base; Ability to work in a manufacturing environment with sensitivity safety and physical security; Highly organized, result oriented, self-motivated and proactive; Analytical, solution minded and delivery focused More ❯

you'll be empowered to do your best work every day. What's In It for You? Competitive salary ️ Paid travel time and optional overtime Industry-leading callout payments (Service roles only) Engineering commission scheme + sales referral incentives Company vehicle, tools, uniform, PPE - everything you need to succeed ️ 25 days holiday + bank holidays (Option to buy extra … days in our holiday purchasing scheme) Pension matched up to 7% Ongoing training and access to our Engineering Career Ladder Recognition programmes and long-service culture (20+ years average!) Staff referral bonus - up to £2,000 Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully … work. What You'll Be Doing Installing or servicing cutting-edge Fire & Security systems in a commercial environment - including Intruder Alarms, Access Control, CCTV, and Fire Alarms. Delivering exceptional customer service and technical support. Diagnosing and resolving faults with confidence and precision. Managing your time effectively and completing all documentation to a high standard. What We're Looking More ❯

Service Support Lead – Sevenoaks | £25k + Benefits | Hybrid Are you a proactive, customer-focused leader ready to take charge of a high-performing service desk team? Our forward-thinking client is looking for a Service Support Lead to ensure SLA targets are met, issues are resolved efficiently, and customers receive top-notch support. What you’ll … do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements Build strong client relationships and identify opportunities Track performance metrics and drive continuous improvement What we’re looking for: Strong leadership and communication skills Problem-solving and customer service expertise Ability to work with data to improve service quality Technical awareness a … plus Why you’ll love it: Hybrid working – part office, part home 25 days holiday, increasing with service Private medical, wellbeing support, eye care, and more If you’re ready to lead, inspire, and make an impact , apply today More ❯

site technical support across a variety of client environments. You’ll be responsible for installing, maintaining, and troubleshooting IT infrastructure and systems — ensuring smooth operations, minimal downtime, and excellent service delivery. If you’re an adaptable IT professional who enjoys variety, autonomy, and face-to-face client interaction, this could be a great fit. Key Responsibilities Provide on-site … remote support for desktops, servers, networking equipment, and cloud environments. Carry out hardware and software installations, upgrades, and configurations to meet client needs. Diagnose and resolve technical incidents and service requests escalated from the service desk. Maintain accurate records of service activities, assets, and technical documentation. Work closely with internal teams and service managers to ensure … SLAs and customer expectations are met. Conduct regular system health checks and preventative maintenance. Support the onboarding of new clients and assist in infrastructure transition projects. Act as a trusted technical liaison between clients and internal stakeholders, providing insights for service improvement. Skills & Experience Proven experience in a Field Engineer or Technical Support role within an MSP or More ❯

Service Desk Analyst/1st line IT Support (Cloud) – Hybrid role based near Leeds- Mon – Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst/1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you’ve been responsible for logging and closing … tickets, with an understanding of KPI’s, SLA’s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst/1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst/… Cloud) , you will need to have strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst/1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a More ❯

Field Service Infrastructure Engineer/3rd Line Engineer This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint. This will be ideal with candidates with a background … Citrix - System documentation to include system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Improve customer service, perception, and satisfaction - Escalate service issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed of progress, notifying them of More ❯

a best-in-class digital experience for its customers. We’re now looking for a Product Manager with a strong B2C background and a passion for delivering seamless, impactful customer journeys. If you thrive in fast-moving environments where customer experience is at the heart of every decision, this could be a brilliant fit. What you’ll be … doing: Own and shape the digital customer experience, ensuring every online interaction feels simple, intuitive, and valuable. Work closely with in-house development, UX, QA, and data teams to turn ideas into tangible product improvements. Collaborate across sales, marketing, and customer service to spot opportunities for digital innovation. Lead end-to-end product delivery, from insight and … discovery through to delivery and optimisation. Continuously analyse performance data and customer feedback to drive improvements and measure impact. What we’re looking for: Proven experience in B2C product management, ideally within eCommerce, retail, travel, or another consumer-facing environment. A track record of improving digital customer journeys and influencing customer experience metrics. Hands-on experience working More ❯

life services delivered to customers across a wide variety of market sectors. This is a shift based role which is responsible for analysing and responding to all security and service related events on a 24x7 basis. The role is ‘hands-on’, with a requirement to carry out cyber analysis . Working within the SOC, you will play a key … role in helping to protect customer’s IT networks from cyber attack. Responsibilities : Monitor and analyse Intrusion Detection Systems (IDS), Anomaly Detection Systems (ADS), Firewall event logs, and Security Incident and Event Management (SIEM) toolset event logs to identify security attacks and threats for remediation/suppression. Assist in Computer Security Incident Response activities for large organisations as a … TCP/IP, Networks, AWS, CDN's, Vulnerability management and SIEM, DRM. At least basic knowledge the fundamentals of cyber security Security Administration Incident containment, recovery and mitigation Excellent customer service skills Strong analytical and problem solving skills Willing to work flexible schedules Desirable: Relevant security certifications including SSCP, CEH, Security, GCIH. Experience with SIEM or Service More ❯

issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE More ❯

configuration. Qualifications: Microsoft certified Power app/365 developer - Desirable but not essential subject to proven experience, open to training and development opportunities in this area Other attributes: Excellent customer service and communication skills Curious , creative, self-motivated, with effective time/task management and the ability to work to deadlines Committed to a Customer first approach More ❯

users across multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively. Key Responsibilities Provide 1st and 2nd line technical support for all IT incidents and service requests Troubleshoot and resolve hardware, software, and networking issues Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online Support and maintain Windows 10/… Teams, SharePoint, and Citrix Virtual Apps & Desktops Assist with system upgrades, deployments, and IT projects Maintain accurate IT asset management and documentation Deliver a high level of customer service to users at all levels Required Skills & Experience Previous experience in a 1st or 2nd line IT support role (professional services experience preferred) Strong technical knowledge of Windows operating … systems and Microsoft 365 Experience with Active Directory, Group Policy, and Exchange Online Exposure to Citrix environments and basic network troubleshooting Excellent communication skills with a professional and customer-focused approach Able to prioritise, multitask, and remain calm under pressure A proactive, organised individual who takes ownership of issues A full UK driving licence is desirable due to occasional More ❯

users across multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively. Key Responsibilities Provide 1st and 2nd line technical support for all IT incidents and service requests Troubleshoot and resolve hardware, software, and networking issues Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online Support and maintain Windows 10/… Teams, SharePoint, and Citrix Virtual Apps & Desktops Assist with system upgrades, deployments, and IT projects Maintain accurate IT asset management and documentation Deliver a high level of customer service to users at all levels Required Skills & Experience Previous experience in a 1st or 2nd line IT support role (professional services experience preferred) Strong technical knowledge of Windows operating … systems and Microsoft 365 Experience with Active Directory, Group Policy, and Exchange Online Exposure to Citrix environments and basic network troubleshooting Excellent communication skills with a professional and customer-focused approach Able to prioritise, multitask, and remain calm under pressure A proactive, organised individual who takes ownership of issues A full UK driving licence is desirable due to occasional More ❯