Customer Service Jobs in West Yorkshire

Customer Service
Yorkshire > West Yorkshire

The table below provides summary statistics for permanent job vacancies advertised in West Yorkshire requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 31 May 2025, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 40 27 83
Rank change year-on-year -13 +56 -50
Permanent jobs citing Customer Service 69 193 178
As % of all permanent jobs advertised in West Yorkshire 4.99% 6.22% 3.71%
As % of the Processes & Methodologies category 5.25% 7.43% 3.78%
Number of salaries quoted 58 160 87
10th Percentile £24,500 £23,250 £23,366
25th Percentile £25,625 £25,500 £25,875
Median annual salary (50th Percentile) £30,500 £30,000 £31,000
Median % change year-on-year +1.67% -3.23% -17.59%
75th Percentile £41,917 £49,000 £48,125
90th Percentile £58,750 £65,000 £61,835
Yorkshire median annual salary £28,000 £30,500 £32,500
% change year-on-year -8.20% -6.15% -13.33%

All Process and Methodology Skills
West Yorkshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in West Yorkshire.

Permanent vacancies with a requirement for process or methodology skills 1,315 2,596 4,704
As % of all permanent jobs advertised in West Yorkshire 95.01% 83.63% 98.12%
Number of salaries quoted 688 1,863 2,220
10th Percentile £25,313 £28,000 £34,025
25th Percentile £36,750 £39,000 £41,250
Median annual salary (50th Percentile) £54,000 £52,500 £55,000
Median % change year-on-year +2.86% -4.55% +4.76%
75th Percentile £75,000 £69,500 £72,500
90th Percentile £94,144 £84,964 £86,250
Yorkshire median annual salary £47,500 £50,000 £54,882
% change year-on-year -5.00% -8.90% +7.66%

Customer Service
Job Vacancy Trend in West Yorkshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Customer Service in West Yorkshire

Customer Service
Salary Trend in West Yorkshire

3-month moving average salary quoted in jobs citing Customer Service in West Yorkshire.

Salary trend for Customer Service in West Yorkshire

Customer Service
Salary Histogram in West Yorkshire

Salary distribution for jobs citing Customer Service in West Yorkshire over the 6 months to 31 May 2025.

Salary histogram for Customer Service in West Yorkshire

Customer Service
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the West Yorkshire region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Leeds +2 40 £31,250 -3.85% 41
Bradford +8 13 £57,500 +98.28% 10
Halifax -11 6 £25,625 -63.69% 1
Brighouse -1 4 £27,500 -5.17% 2
Huddersfield +1 3 £27,500 -5.17% 3
Mirfield - 2 £45,000 -
Pontefract - 1 - - 1
Customer Service
Yorkshire

Customer Service
Co-occurring Skills and Capabilities in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (7.25%) SharePoint
2 1 (1.45%) Microsoft Exchange
Applications
1 11 (15.94%) Microsoft Office
2 7 (10.14%) Microsoft Excel
Business Applications
1 2 (2.90%) Dynamics AX
Cloud Services
1 24 (34.78%) Microsoft 365
2 10 (14.49%) Azure
3 4 (5.80%) Power Platform
3 4 (5.80%) PowerApps
4 3 (4.35%) Dynamics 365
4 3 (4.35%) OneDrive
4 3 (4.35%) Power Automate
5 2 (2.90%) Entra ID
6 1 (1.45%) Azure API Management
6 1 (1.45%) Azure Data Factory
6 1 (1.45%) Azure DevOps
6 1 (1.45%) Azure Event Grid
6 1 (1.45%) Azure Functions
6 1 (1.45%) Azure Logic Apps
6 1 (1.45%) Azure Service Bus
6 1 (1.45%) Microsoft Copilot
6 1 (1.45%) Serverless
Communications & Networking
1 7 (10.14%) Intranet
2 5 (7.25%) Unified Communications
3 4 (5.80%) NAS
3 4 (5.80%) SAN
4 3 (4.35%) DHCP
4 3 (4.35%) DNS
4 3 (4.35%) TCP/IP
4 3 (4.35%) VPN
5 2 (2.90%) Broadband
5 2 (2.90%) VLAN
6 1 (1.45%) 5G
6 1 (1.45%) BGP
6 1 (1.45%) Firewall
6 1 (1.45%) IPv4
6 1 (1.45%) IPv6
6 1 (1.45%) MPLS
6 1 (1.45%) OSPF
6 1 (1.45%) Wireless
Database & Business Intelligence
1 4 (5.80%) Power BI
2 2 (2.90%) Crystal Reports
2 2 (2.90%) SQL Server
2 2 (2.90%) SQL Server Reporting Services
3 1 (1.45%) BusinessObjects
Development Applications
1 3 (4.35%) JIRA
2 1 (1.45%) Git
General
1 39 (56.52%) Social Skills
2 16 (23.19%) Analytical Skills
3 15 (21.74%) Finance
4 11 (15.94%) Marketing
5 7 (10.14%) Banking
5 7 (10.14%) Retail
6 6 (8.70%) Retail Banking
7 4 (5.80%) Presentation Skills
7 4 (5.80%) Public Sector
8 2 (2.90%) Manufacturing
9 1 (1.45%) Billing
9 1 (1.45%) Games
9 1 (1.45%) Legal
Job Titles
1 16 (23.19%) Analyst
2 11 (15.94%) Support Engineer
3 9 (13.04%) Support Manager
4 8 (11.59%) Service Analyst
4 8 (11.59%) Service Desk Analyst
5 7 (10.14%) CRM Executive
5 7 (10.14%) IT Analyst
5 7 (10.14%) IT Support
6 6 (8.70%) Help Desk Analyst
6 6 (8.70%) IT Manager
6 6 (8.70%) IT Support Manager
7 5 (7.25%) Junior
7 5 (7.25%) Junior Support Engineer
7 5 (7.25%) Junior Technical Engineer
7 5 (7.25%) Junior Technical Support
7 5 (7.25%) Junior Technical Support Engineer
7 5 (7.25%) Support Analyst
7 5 (7.25%) Technical Engineer
7 5 (7.25%) Technical Support
7 5 (7.25%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 1 (1.45%) ADO
Miscellaneous
1 10 (14.49%) Driving Licence
1 10 (14.49%) Management Information System
2 7 (10.14%) Onboarding
3 6 (8.70%) Mainframe
4 1 (1.45%) CCTV
4 1 (1.45%) Educational Technology
4 1 (1.45%) Legacy Systems
4 1 (1.45%) Self-Motivation
Operating Systems
1 22 (31.88%) Windows
2 11 (15.94%) Windows Server
3 3 (4.35%) Windows 10
4 2 (2.90%) Windows Server 2008
4 2 (2.90%) Windows Server 2012
Processes & Methodologies
1 24 (34.78%) Problem-Solving
2 13 (18.84%) Data Management
3 11 (15.94%) Service Delivery
4 10 (14.49%) Business Development
5 9 (13.04%) Continuous Improvement
6 8 (11.59%) Agile
7 7 (10.14%) Creative Thinking
7 7 (10.14%) CRM
7 7 (10.14%) Data Cleansing
7 7 (10.14%) Decision-Making
7 7 (10.14%) Marketing Automation
7 7 (10.14%) Risk Management
7 7 (10.14%) Strategic Thinking
7 7 (10.14%) Technology Strategy
8 6 (8.70%) Artificial Intelligence
8 6 (8.70%) Business Continuity
8 6 (8.70%) Change Management
8 6 (8.70%) Fintech
8 6 (8.70%) Line Management
8 6 (8.70%) Mathematics
Programming Languages
1 6 (8.70%) SQL
2 1 (1.45%) C#
2 1 (1.45%) JavaScript
Qualifications
1 13 (18.84%) Degree
2 5 (7.25%) Security Cleared
3 4 (5.80%) SC Cleared
4 2 (2.90%) Microsoft Certification
5 1 (1.45%) CCNA
5 1 (1.45%) Cisco Certification
Quality Assurance & Compliance
1 6 (8.70%) SLA
2 2 (2.90%) QA
3 1 (1.45%) Cyber Essentials
System Software
1 13 (18.84%) Active Directory
2 4 (5.80%) Hyper-V
Systems Management
1 3 (4.35%) Microsoft Intune
2 1 (1.45%) FortiGate
2 1 (1.45%) Terraform
Vendors
1 16 (23.19%) Microsoft
2 3 (4.35%) Cisco
3 2 (2.90%) Meraki
4 1 (1.45%) BT
4 1 (1.45%) Veeam
4 1 (1.45%) Virgin Media
4 1 (1.45%) YouTube