DemandTrendPermanent ITSM Jobs in West Yorkshire

16 of 16 DemandTrendPermanent ITSM Jobs in West Yorkshire

Manager of IT Service Ops & Customer

Bradford, West Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Yorkshire Water
APM, and Agile. Extensive background in Service Management or IT Operations within enterprise environments. Strong financial management skills, including budget control and cost optimisation. In-depth knowledge of leading ITSM tools and platforms. Excellent stakeholder engagement and relationship management. Clear, confident communicator with strong interpersonal skills. You will also benefit from having: Familiarity with the utilities sector and its operational More ❯
Employment Type: Permanent, Work From Home
Posted:

Application Support Engineer - SC Clearance - FTC

Leeds, Yorkshire, United Kingdom
Burendo Limited
the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Application Support Engineer - FTC

Leeds, Yorkshire, United Kingdom
Burendo
the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Principle Digital Experience Engineer - Nexthink

Bradford, West Yorkshire, Yorkshire, United Kingdom
La Fosse
IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯
Employment Type: Permanent
Salary: £75,000
Posted:

IT Support Analyst / 1st Line Support Analyst

Leeds, West Yorkshire, Yorkshire, United Kingdom
DGH Recruitment
firm is highly desirable * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software IT Service Desk Analyst/1st Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

IT Service Desk Analyst / 1st Line Support Analyst

Leeds, West Yorkshire, Yorkshire, United Kingdom
DGH Recruitment
firm is highly desirable * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software IT Service Desk Analyst/1st Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

IT Manager - Bradford

Bradford, West Yorkshire, England, United Kingdom
Circle Recruitment
improvements in IT service delivery and processes. Managing IT projects from concept to completion. Overseeing vendor relationships and contract performance. What we're looking for: Proven experience in IT service management or a similar leadership role. Knowledge of ITIL best practices and strong understanding of IT infrastructure. Experience managing teams, vendors, and projects in a fast-paced environment. Excellent communication More ❯
Employment Type: Full-Time
Salary: £55,000 - £65,000 per annum
Posted:

Service Delivery Manager - Wholesale

Bradford, Yorkshire, United Kingdom
Morrisons
business running at its best, ensuring systems and services behind every order are dependable and fit for the future. We're looking for someone who has: Experience in IT service management or service delivery, ideally in retail, wholesale or supply chain environments Strong communication skills, you can translate between technical and operational teams A problem solving mindset with a focus More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Incident & Problem Manager

Leeds, West Yorkshire, Yorkshire, United Kingdom
Optum
functional relationships to deliver consistently high-quality service. Support resolution meetings and ensure excellent customer service is upheld. Who youll be Were looking for someone with experience in IT Service Management and a passion for delivering customer success. Youll bring strong organisational skills, the ability to manage multiple incidents simultaneously, and excellent communication to support collaboration across teams. ITIL More ❯
Employment Type: Permanent
Posted:

IT Service Reporting Manager

Leeds, Yorkshire, United Kingdom
Burberry
driven performance improvement and compliance. Implement governance mechanisms to monitor, maintain, and improve data quality, ensuring reporting supports strategic decision-making and assurance. PERSONAL PROFILE Proven experience in IT service management reporting, data analysis, or business intelligence within a multi-supplier or SIAM environment. Strong understanding of ITIL processes, service performance metrics, and service management principles. Hands-on experience with More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Manager

Leeds, West Yorkshire, Yorkshire, United Kingdom
Boost Talent Ltd
across the organisation. What Were Looking For: Experience managing IT infrastructure, service providers, and cybersecurity. Strong leadership skills with experience in IT project management . Knowledge of ITIL, IT service management, and digital transformation. Excellent communication and stakeholder management abilities. A proactive, adaptable, and solutions-focused approach. A Strong Technical background working with 365 tools, Meraki and Copilot Desirable: A More ❯
Employment Type: Permanent
Salary: £55,000
Posted:

Service Desk Analyst - Leeds

Leeds, West Yorkshire, United Kingdom
Principal IT
line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. More ❯
Employment Type: Permanent
Salary: £30000/annum
Posted:

Senior Network Engineer

Halifax, Yorkshire, United Kingdom
Hybrid / WFH Options
Covéa Insurance Services Ltd
Cisco, Juniper, Check Point, and Dell. Applied strong troubleshooting and problem-solving skills with a critical, creative, and independent approach to resolving complex network issues. Utilized IT Service Management (ITSM) frameworks and network monitoring tools to ensure optimal performance and reliability. Maintained robust network security through knowledge of protocols such as 802.1X, RADIUS, TACACS+, VPNs, NAC, and Zero Trust models. … Cisco, Juniper, Check Point, and Dell. Applied strong troubleshooting and problem-solving skills with a critical, creative, and independent approach to resolving complex network issues. Utilized IT Service Management (ITSM) frameworks and network monitoring tools to ensure optimal performance and reliability. Maintained robust network security through knowledge of protocols such as 802.1X, RADIUS, TACACS+, VPNs, NAC, and Zero Trust models. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Manager

Leeds, England, United Kingdom
Alscient
England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role … improvements, as well as having a track record of leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long … term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption and adherence to ITSM change protocols. Customer Success - Cultivate strong customer relationships using your established stakeholder management skills, with regular reviews, transparent reporting, and support for agreed technical roadmaps, all underpinned by sound ITSM practices . Service More ❯
Posted:

Service Manager

bradford, yorkshire and the humber, united kingdom
Alscient
England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role … improvements, as well as having a track record of leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long … term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption and adherence to ITSM change protocols. Customer Success - Cultivate strong customer relationships using your established stakeholder management skills, with regular reviews, transparent reporting, and support for agreed technical roadmaps, all underpinned by sound ITSM practices . Service More ❯
Posted:

IT Manager - TAX FREE/OVERSEAS

Leeds, Kent, United Kingdom
Talent Smart Limited
engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment , where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing … Performance Monitoring & Reporting: Track IT service metrics, analyse trends, and provide data-driven recommendations for improving system reliability and user satisfaction. Qualifications & Requirements: 5+ years of experience in IT service management, IT operations, or technology leadership roles ITIL Certification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to … experience preferred Marine Training (STCW) or willingness to complete it before starting work Ability to travel and work overseas on a three-month rotational basis Work Environment: Lead IT service management onboard a luxury cruise liner, ensuring seamless technology operations across multiple locations. Work in a fast-paced, customer-facing environment, collaborating with diverse international teams. Adapt to varying time More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
ITSM
West Yorkshire
10th Percentile
£27,250
25th Percentile
£30,000
Median
£35,000
75th Percentile
£67,500
90th Percentile
£74,000