German Speaking IT Support Agent
- Hiring Organisation
- Search Consultancy Ltd
- Location
- Wigan, Lancashire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 29,000 - 33,000 Annual
Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric. Job Description: Provide 1st line support to all end users globally Incident Management and Resolution Ability … installation, PC and network configuration; operating systems and browser related issues Escalation to Tier 2 when unable to resolve issues To provide an excellent customer service experience whilst managing customer expectation To manage faults, requests and enquiries on behalf of the customer Person Specification: Fluent English ...