1 to 25 of 522 Permanent Customer Service Jobs with Hybrid or WFH Options

that is focused on the needs of our customers. The Zoro teams are in London and Leicester. Leicester is the home of the Category, Customer Service & Sales, Merchandising and Finance teams, whilst our Technology, Marketing and Data Analytics, and HR teams are based in the heart of London. … problems and seek out new ones; and we seek individuals who are comfortable with ambiguity. PRIMARY FUNCTION This is a role within our growing Customer Team. The role is critical to ensure that both Customer Service and Customer Account Teams are proficient in all aspects relating … to customer services and support to help us provide excellent customer service. We are rapidly changing and improving our systems and workflows so need someone with excellent organisational and training skills to ensure that our teams are up to date but also to support development of workflows and more »

of Partners and end users across the UK. The Team Leader will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development Provide leadership … and direction to a team of Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates throughout the process. Develop team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that encourages … high performance and a positive workplace culture. Performance Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Conduct more »

Job Title: Customer Support Advisor Location: Redruth, Cornwall Pay Range/details: Competitive Contract Type: Permanent full time. Omega has an exciting opportunity with our amazing client for a customer support advisor position. They create industry leading satellite communications and IT management solutions with innovation and customer service at their core, backed by over 50 years of experience in the government and maritime mobility markets. Key Responsibilities – Customer Support Advisor To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that … line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys to ensure that NSSL Global service levels are met. To process sales orders for prepaid airtime cards for agreed customers To manage more »

A position has become available to join a very well-respected software as a service provider with a family feel based in Milton Keynes. Our client is a leader in the health & safety software sector, and they're looking for a Customer Service Account Manager to join … their team. Role Overview As a Customer Service Account Manager, your responsibilities will include: Excellent communication, both verbal and written Administration duties Setting up new accounts Building relationships with existing and new clients Advising the different services available Responding to enquiries within the stated SLA Benefits 28 days … holiday plus 3 extra days for Christmas break Great working environment Free parking The flexibility of working remotely when needed Essential Skills Excellent customer service experience Working experience with Microsoft packages Confidence on the telephone Keen to gain experience and knowledge within the industry Desirable Skills Previous experience more »

Deliver a first-class IT support service to UK-wide colleagues Drive internal and third-party teams to identify problems, provide tailored solutions and promote improvement Develop a culture where providing great customer service is a given Forge and maintain relationships with key stakeholders across the business … at the heart of everything we do. The way we get things done is different and were proud to be known for the great customer service we provide. This great customer service also extends to our colleagues across the UK, and our IT Division is key … in delivering high-quality services that support our business operations to deliver an efficient and effective service to our customers. As Head of IT Shared Services at NFU Mutual, youll drive our internal team and external third-party suppliers to deliver great customer service and embed a more »

Job role: Customer Service Specialist (Property Management) Location: Birmingham- Hybrid Hours: Monday to Friday – 9am to 5pm Salary: up to £23,571 per annum plus benefits The Job Role As a Customer Service Specialist, we are looking for customer service professionals with excellent call … helpful, and efficient support to internal departments specifically Property Managers in line with agreed guidelines and standards. This role reports to one of our Customer Excellence Team Leaders, working within a team of up to 14 colleagues and provides scope for progression to a Property Manager. Internally this role … will be called a Property Services Specialist. Main Responsibilities Professional handling of all inbound customer contact to achieve a first contact resolution wherever possible Own customer queries through to completion ensuring a seamless hand-off, where this is not possible. Closely liaise with, update and support our Property more »

Job role: Customer Service Specialist (Property Management) Location: Luton - Hybrid Hours: Monday to Friday – 9am to 5pm Salary: up to £23,571 per annum plus benefits The Job Role As a Customer Service Specialist, we are looking for customer service professionals with excellent call … helpful, and efficient support to internal departments specifically Property Managers in line with agreed guidelines and standards. This role reports to one of our Customer Excellence Team Leaders, working within a team of up to 14 colleagues and provides scope for progression to a Property Manager. Internally this role … will be called a Property Services Specialist. Main Responsibilities Professional handling of all inbound customer contact to achieve a first contact resolution wherever possible Own customer queries through to completion ensuring a seamless hand-off, where this is not possible. Closely liaise with, update and support our Property more »

Job role: Customer Service Specialist (Property Management) Location: Exeter - Hybrid Hours: Monday to Friday – 9am to 5pm Salary: up to £23,571 per annum plus benefits The Job Role As a Customer Service Specialist, we are looking for customer service professionals with excellent call … helpful, and efficient support to internal departments specifically Property Managers in line with agreed guidelines and standards. This role reports to one of our Customer Excellence Team Leaders, working within a team of up to 14 colleagues and provides scope for progression to a Property Manager. Internally this role … will be called a Property Services Specialist. Main Responsibilities Professional handling of all inbound customer contact to achieve a first contact resolution wherever possible Own customer queries through to completion ensuring a seamless hand-off, where this is not possible. Closely liaise with, update and support our Property more »

Job role: Customer Service Specialist (Property Management) Location: New Milton - Hybrid Hours: Monday to Friday – 9am to 5pm Salary: up to £23,571 per annum plus benefits The Job Role As a Customer Service Specialist, we are looking for customer service professionals with excellent … helpful, and efficient support to internal departments specifically Property Managers in line with agreed guidelines and standards. This role reports to one of our Customer Excellence Team Leaders, working within a team of up to 14 colleagues and provides scope for progression to a Property Manager. Internally this role … will be called a Property Services Specialist. Main Responsibilities Professional handling of all inbound customer contact to achieve a first contact resolution wherever possible Own customer queries through to completion ensuring a seamless hand-off, where this is not possible. Closely liaise with, update and support our Property more »

Role Title: Customer Service Agent Reports to: Customer Service Manager Location: Birmingham Contract Type: 6 Month FTC About EML EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their … ll do Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of yourself and the organization Respond to customer inquiries and provide information about a full range of products and services Ensure that every customer service inquiry is dealt with through … professional and timely manner and transferred, where appropriate, to the relevant department Effective handling and accountability of the respective duties assigned Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation Follow organizations complaints procedures Work as part of a team to ensure the smooth more »

Customer Service Advisor/London/£30,000/Hybrid Working My client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services. “We are looking for a first point of contact for our members, to enhance the … member experience by maintaining high standards of the organisation and providing exceptional customer support” Role and Responsibilities: Respond to member enquiries via phone, email, web and live chat in a timely manner Provide clear and accurate support on standards, products and services to both active and prospective members Promote … prospective members Follow the internal escalation process where a query requires more complex, technical support Essential Skills: A minimum of one year in a customer service role or related field A commitment to understanding member needs and delivering exceptional customer service to all those who contact more »

12.03 per hour, fully home working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries. you must within 35 miles of Perth Start Date 7th of October You will receive full training … 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £12.03 per hour, overtime: £18.05 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Taking call out payments over the telephone where … required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills - Listening skills - Confidence, you more »

12.03 per hour, fully home working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay - inbound calls: customer service, complaint handling and supporting with technical queries. you must within 35 miles of Perth or Glasgow Start Date: 7th of October You will receive … 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £12.03 per hour, overtime: £18.05 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Taking call out payments over the telephone where … required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills - Listening skills - Confidence, you more »

IT Service Desk Manager Financial Services Surrey £70k - £75k + Benefits + 10% Bonus Hybrid Working My client within financial services, based in Surrey is looking to recruit a IT Service Desk Manager. As a IT Service Desk Manager you will develop the existing IT Service … for all internal IT Services/IT Change Management/System processes and applications. This role is hands on both technical and management focused. Service Desk Manager Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension … Training and development Access to a number of financial based products Dress down Fridays Service Desk Manager Responsibilities: Line management responsibility for the Service Desk team of 10, 4 x 2nd, 4 x 3rd line, Service Desk Team Leader and Change Manager Responsible for developing the team more »

Service Support Technician - Bradford Location: Bradford - Hybrid working 3 days office, 2 days home. Salary: £22-24k + Bens + Training on products Environment: - Customer Service, Service Desk, ServiceNow, Fault Management, SLA's, Escalations, IP, Cisco, Networks. The role of Service Support Technician will … encompass a range of key customer service activities providing support to customers. You will act as the prime customer contact point for all queries, including fault management, escalations, provisioning queries and planned maintenance. Key responsibilities: Your day will consist of fault management primarily, as well as general … support for our various in-house, market leading business-led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills. * Dealing with customer issues and working to find resolutions * Work in a fast paced, customer facing environment * Learn about our more »

contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle. Client Relationship building is crucial in this role, building & maintaining strong customer relationships is key to delivering exceptional service for new … existing customers. You will act as the central point of contact for service delivery for your aligned accounts, focusing on customer experience and driving satisfaction. Main duties and responsibilities Build, own & manage client relationships. Own & manage delivery of services against contracted service levels and performance, ensuring obligations … are fulfilled & contractual compliance. Lead routine structured service reviews with customers, alongside production of monthly service reports. Provide analysis and recommendations for service and customer satisfaction improvements based on the service performance data (Trend analysis, monthly reporting etc). Manage & maintain Continual Service Improvement more »

banking products and services enables these organisations to deliver remarkable financial services to their clients. Job Description Sopra Banking Software is recruiting for a Customer Support Analyst to join a professional and expanding team. This is a pivotal customer liaison role within our organisation; understanding customer requirements … and delivering service excellence which exceeds expectations. The role involves receiving, recording and validating incidents, problems and changes for our internal and external customers. This is accompanied with the continuous incident monitoring and escalation of potential breaches to the Customer Service Managers and Operational Managers. Main Accountabilities. … Recording of customer incidents, problems and change requests within the appropriate helpdesk systems. Listening to the customer and understanding the impact and severity of the issues they face and acting professionally and appropriately to achieve resolution. Progressing incidents to a successful and timely resolution, via liaison with Sopra more »

hard but have a lot of fun doing it! As a Remote Support Specialist your day-to-day role will be taking incoming escalated service requests from our Remote Support Engineers. You'll be providing excellent customer service using your advanced technology skills to diagnose, resolve issues … related issues will also be expected. This is a high-pressured role and requires a high level of attention to detail, technical knowledge, and customer service skills. Responsibilities include: Documenting works on the inhouse system, keeping customer records updated. Communicating with customers both verbally and by email … the business has a real passion for customer service so this must be at the forefront of everything you do. Work alone and as part of a wider team to process tickets and escalate where required. Able to work at speed with accuracy and awareness to adhere to more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … to day duties will include: Resolvingcustomer incidents and training support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … to day duties will include: Resolvingcustomer incidents and training support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … to day duties will include: Resolvingcustomer incidents and training support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call more »

Product Support Engineer, were looking for someone with a curious mindset, a proactive approach and is able to demonstrate the following skills: Have excellent customer service Strong IT skills including Microsoft office Demonstrates strong communications skills through a variety of channels Good organisation Are you wondering what life … What youll be doing: You will be joining the Helpdesk team, made up of friendly solution finders who builds great client relationships using their customer service skills. Your role will include: Building relationships and trust with subscribers through open and interactive communication Collaborate with Internal key team members … to ensure high level of customer service matching our SLA'S Ensure any development requests are communicated with the tech team Provide top quality customer service Our Helpdesk Is open 7am to 12am Monday to Friday. This role will be covering 4pm to 12am, supporting our more »

English or German fluent: Contract Administrator (Recruitment) Business Support - Tenth Revolution Group - Newcastle - UK Calling all ambitious administrators, excellent with MS Excel & Customer Service! TRG have an exciting new hybrid opportunity at our global HQ in Newcastle UK! Any financial admin/customer service/sales … compliant with all country requirements, wherever our Candidates may be working Data entry to maintain our internal CRM, accounting and timesheet systems Provide quality customer service to Sales teams, Clients and Candidates Assist with processing of Candidate background checks and drug screenings; ensuring that all preplacement requirements and … Ability to make rational decisions independently, resilient, strong follow up skills Problem solving; systematic approach, proactive rather than reacting to issues Experience dealing with customer service queries in a fast paced environment A desire to take ownership and make a positive impact to progress in future This isn more »

year business plan, focusing on strategic and financial objectives (returns on the company’s investment). Execution of year 1 mobilization objectives (Connections and Customer Service, Company establishment). The Mission: Accountable for the mobilization of this company by defining the organizational design, recruiting key resources, developing and … industry bodies to expand the company's footprint. Responsibilities: Build an effective culture, ethos, and performance for the business by focusing the organization on customer service, customer delivery, and market agility to ensure the company provides a best-in-class organizational culture and service to customers. … technological advancements to keep the company competitive. This role requires an innate ability to manage complex, challenging, and often competing priorities, while delivering excellent customer service and realizing financial returns to deliver an effective business. The role will need to lead the organization in competing and generating commercial more »

year business plan, focusing on strategic and financial objectives (returns on the company’s investment). Execution of year 1 mobilization objectives (Connections and Customer Service, Company establishment). The Mission: Accountable for the mobilization of this company by defining the organizational design, recruiting key resources, developing and … industry bodies to expand the company's footprint. Responsibilities: Build an effective culture, ethos, and performance for the business by focusing the organization on customer service, customer delivery, and market agility to ensure the company provides a best-in-class organizational culture and service to customers. … technological advancements to keep the company competitive. This role requires an innate ability to manage complex, challenging, and often competing priorities, while delivering excellent customer service and realizing financial returns to deliver an effective business. The role will need to lead the organization in competing and generating commercial more »