Customer Service Jobs with Hybrid/Remote/WFH Options

Customer Service
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 28 May 2025, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 25 57 70
Rank change year-on-year +32 +13 +22
Permanent jobs citing Customer Service 1,718 1,567 1,773
As % of all permanent jobs with a WFH option 9.23% 4.58% 4.43%
As % of the Processes & Methodologies category 9.82% 5.06% 4.61%
Number of salaries quoted 980 1,290 1,209
10th Percentile £23,504 £23,500 £25,500
25th Percentile £24,000 £27,075 £30,500
Median annual salary (50th Percentile) £25,500 £39,500 £43,313
Median % change year-on-year -35.44% -8.80% +1.91%
75th Percentile £39,000 £57,500 £61,835
90th Percentile £57,500 £68,300 £75,000
UK median annual salary £30,000 £32,000 £35,500
% change year-on-year -6.25% -9.86% -5.33%

All Process and Methodology Skills
Work from Home

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,498 30,975 38,433
As % of all permanent jobs with a WFH option 93.97% 90.61% 96.05%
Number of salaries quoted 9,196 23,429 26,704
10th Percentile £27,250 £33,750 £37,500
25th Percentile £42,500 £42,500 £47,500
Median annual salary (50th Percentile) £58,000 £57,500 £62,500
Median % change year-on-year +0.87% -8.00% +4.17%
75th Percentile £77,500 £75,000 £82,500
90th Percentile £102,500 £95,000 £100,000
UK median annual salary £57,500 £55,000 £61,000
% change year-on-year +4.55% -9.84% +1.67%

Customer Service
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Customer Service as a proportion of all IT jobs advertised.

Customer Service trend for jobs with Hybrid/Remote/WFH options

Customer Service
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Customer Service.

Customer Service salary trend for jobs with a WFH option

Customer Service
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Customer Service over the 6 months to 28 May 2025.

Customer Service salary histogram for jobs with a WFH option

Customer Service
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 87 (5.06%) Confluence
2 56 (3.26%) SharePoint
3 55 (3.20%) Microsoft Exchange
4 15 (0.87%) IIS
5 9 (0.52%) Tomcat
6 6 (0.35%) Apache
7 3 (0.17%) CMS
7 3 (0.17%) WordPress
8 2 (0.12%) IBM Notes
8 2 (0.12%) Umbraco
9 1 (0.058%) Oracle SOA Suite
Applications
1 162 (9.43%) Microsoft Office
2 50 (2.91%) Microsoft Excel
3 24 (1.40%) Microsoft PowerPoint
4 7 (0.41%) Trello
5 6 (0.35%) Chatbot
6 3 (0.17%) AutoCAD
7 2 (0.12%) MS Visio
8 1 (0.058%) FrameMaker
8 1 (0.058%) MadCap Flare
Business Applications
1 25 (1.46%) Dynamics CRM
2 18 (1.05%) NetSuite
3 16 (0.93%) Sage 200
3 16 (0.93%) Sage CRM
4 8 (0.47%) Oracle EBS
5 6 (0.35%) Infor M3
5 6 (0.35%) Remedy ITSM
6 5 (0.29%) Dynamics NAV
6 5 (0.29%) Shopify
7 4 (0.23%) Dynamics AX
8 3 (0.17%) Magento
9 2 (0.12%) Carpe Diem
9 2 (0.12%) Elite 3E
9 2 (0.12%) Workday HCM
10 1 (0.058%) Infor CloudSuite
10 1 (0.058%) Infor CloudSuite Industrial (formerly SyteLine)
10 1 (0.058%) SAP S/4HANA
Cloud Services
1 163 (9.49%) Microsoft 365
2 160 (9.31%) Azure
3 79 (4.60%) Power Platform
4 72 (4.19%) Asana
4 72 (4.19%) Miro
5 64 (3.73%) SaaS
6 56 (3.26%) Dynamics 365
7 51 (2.97%) Entra ID
8 45 (2.62%) PowerApps
9 38 (2.21%) Power Automate
10 32 (1.86%) OneDrive
11 21 (1.22%) AWS
12 17 (0.99%) IaaS
13 16 (0.93%) Azure Data Factory
14 15 (0.87%) Cloud Computing
15 12 (0.70%) Microsoft Copilot
16 11 (0.64%) PaaS
17 10 (0.58%) Azure Logic Apps
18 9 (0.52%) Azure Monitor
18 9 (0.52%) Google Workspace
Communications & Networking
1 1,001 (58.27%) Broadband
2 50 (2.91%) Firewall
3 39 (2.27%) Wi-Fi
4 37 (2.15%) WAN
5 35 (2.04%) LAN
6 29 (1.69%) DNS
7 24 (1.40%) DHCP
8 21 (1.22%) Wireless
9 18 (1.05%) Internet
9 18 (1.05%) TCP/IP
10 17 (0.99%) VPN
11 16 (0.93%) Remote Desktop
12 13 (0.76%) SSL
13 10 (0.58%) SD-WAN
13 10 (0.58%) VoIP
13 10 (0.58%) WLAN
14 9 (0.52%) DMARC
14 9 (0.52%) SAN
15 7 (0.41%) Network Security
16 5 (0.29%) Unified Communications
Database & Business Intelligence
1 49 (2.85%) Power BI
2 43 (2.50%) SQL Server
3 19 (1.11%) Relational Database
4 16 (0.93%) PostgreSQL
4 16 (0.93%) SQL Server Integration Services
5 15 (0.87%) Data Warehouse
6 13 (0.76%) SQL Server Reporting Services
7 9 (0.52%) Star Schema
8 8 (0.47%) Oracle Reports
9 7 (0.41%) DB2
10 6 (0.35%) Data Lake
10 6 (0.35%) Tableau
11 5 (0.29%) BusinessObjects
11 5 (0.29%) NonStop SQL
11 5 (0.29%) RDBMS
12 2 (0.12%) Amazon RDS
12 2 (0.12%) BigQuery
12 2 (0.12%) Cloud Spanner
12 2 (0.12%) Crystal Reports
12 2 (0.12%) Data Mining
Development Applications
1 85 (4.95%) JIRA
2 9 (0.52%) SQL Server Management Studio (SSMS)
2 9 (0.52%) Visual Studio
3 7 (0.41%) Git
4 3 (0.17%) Jenkins
5 1 (0.058%) Bazaar
5 1 (0.058%) Bitbucket
5 1 (0.058%) Selenium
5 1 (0.058%) SonarQube
General
1 953 (55.47%) Banking
2 819 (47.67%) Games
3 363 (21.13%) Social Skills
4 232 (13.50%) Finance
5 76 (4.42%) Influencing Skills
6 61 (3.55%) Marketing
7 58 (3.38%) Retail
8 57 (3.32%) Analytical Skills
9 47 (2.74%) Organisational Skills
10 40 (2.33%) Legal
11 36 (2.10%) Inclusion and Diversity
12 35 (2.04%) Manufacturing
13 29 (1.69%) Public Sector
14 26 (1.51%) Presentation Skills
15 22 (1.28%) Law
16 18 (1.05%) Billing
17 16 (0.93%) Back Office
18 12 (0.70%) Pharmaceutical
19 9 (0.52%) Czech Language
19 9 (0.52%) Local Government
Job Titles
1 851 (49.53%) Customer Service Advisor
2 193 (11.23%) Analyst
3 94 (5.47%) IT Support
4 75 (4.37%) Customer Service Representative
5 74 (4.31%) Product Analyst
6 73 (4.25%) 1st Line Support
7 72 (4.19%) Support Engineer
8 57 (3.32%) Support Analyst
9 54 (3.14%) 2nd Line Support
10 44 (2.56%) Developer
10 44 (2.56%) Support Technician
11 40 (2.33%) Administrator
12 38 (2.21%) Desktop Support
13 34 (1.98%) IT Engineer
14 33 (1.92%) Service Analyst
15 32 (1.86%) IT Analyst
16 30 (1.75%) Consultant
17 29 (1.69%) Lead
17 29 (1.69%) Technical Support
18 28 (1.63%) Senior
Libraries, Frameworks & Software Standards
1 16 (0.93%) .NET
2 13 (0.76%) JSON
3 12 (0.70%) SOAP
4 11 (0.64%) REST
4 11 (0.64%) XML
5 10 (0.58%) 802.1X
6 9 (0.52%) .NET Framework
7 7 (0.41%) ASP.NET
7 7 (0.41%) HTML
7 7 (0.41%) Web Services
8 5 (0.29%) CSS
8 5 (0.29%) SAML
9 4 (0.23%) Kafka
9 4 (0.23%) Symfony
10 2 (0.12%) .NET Core
10 2 (0.12%) EDI
10 2 (0.12%) FreeMarker
10 2 (0.12%) RESTful
11 1 (0.058%) Blazor
11 1 (0.058%) Tailwind CSS
Miscellaneous
1 162 (9.43%) Self-Motivation
2 81 (4.71%) Product Ownership
3 72 (4.19%) Over-the-Top Content
3 72 (4.19%) Video\Live Streaming
4 54 (3.14%) Onboarding
5 50 (2.91%) Management Information System
6 19 (1.11%) Driving Licence
6 19 (1.11%) Social Media
7 15 (0.87%) EPoS
8 11 (0.64%) Enterprise Software
8 11 (0.64%) IoT
9 10 (0.58%) Data Centre
10 8 (0.47%) Pricing Data
11 7 (0.41%) Video Conferencing
12 6 (0.35%) Client/Server
12 6 (0.35%) Mainframe
12 6 (0.35%) Mobile App
13 5 (0.29%) PKI
13 5 (0.29%) Tandem
14 4 (0.23%) Life Science
Operating Systems
1 191 (11.12%) Windows
2 71 (4.13%) Windows Server
3 39 (2.27%) Windows 10
4 35 (2.04%) Mac OS
5 25 (1.46%) Linux
6 19 (1.11%) Apple iOS
7 18 (1.05%) Android
8 14 (0.81%) Unix
9 7 (0.41%) Windows 7
9 7 (0.41%) Windows Server 2016
10 5 (0.29%) Windows Server 2008
11 3 (0.17%) Red Hat Enterprise Linux
11 3 (0.17%) Windows Server 2012
12 2 (0.12%) Mac OS X
12 2 (0.12%) Oracle Linux
12 2 (0.12%) Windows Server 2019
13 1 (0.058%) Debian
13 1 (0.058%) SUSE
13 1 (0.058%) Windows 8
Processes & Methodologies
1 1,059 (61.64%) Problem-Solving
2 178 (10.36%) CRM
3 150 (8.73%) Agile
4 123 (7.16%) ITIL
5 113 (6.58%) Roadmaps
6 106 (6.17%) Customer-Centricity
7 93 (5.41%) Product Management
8 84 (4.89%) Stakeholder Management
9 83 (4.83%) Continuous Improvement
10 70 (4.07%) Change Management
11 67 (3.90%) Service Delivery
12 65 (3.78%) Business Intelligence
13 63 (3.67%) Project Management
14 61 (3.55%) ITSM
15 57 (3.32%) Time Management
16 55 (3.20%) Customer Experience
17 47 (2.74%) Analytics
18 45 (2.62%) Cybersecurity
19 42 (2.44%) Service Management
20 39 (2.27%) Artificial Intelligence
Programming Languages
1 105 (6.11%) SQL
2 29 (1.69%) C#
3 26 (1.51%) JavaScript
4 24 (1.40%) PowerShell
5 20 (1.16%) Java
6 13 (0.76%) Python
7 9 (0.52%) VBA
8 8 (0.47%) T-SQL
9 7 (0.41%) PL/SQL
9 7 (0.41%) VB.NET
10 6 (0.35%) PHP
11 3 (0.17%) Kotlin
12 2 (0.12%) Bash
13 1 (0.058%) COBOL
13 1 (0.058%) Go
13 1 (0.058%) R
Qualifications
1 99 (5.76%) Degree
2 37 (2.15%) Microsoft Certification
3 27 (1.57%) DBS Check
4 20 (1.16%) Security Cleared
5 17 (0.99%) SC Cleared
6 9 (0.52%) A+ Certification
6 9 (0.52%) Azure Certification
6 9 (0.52%) MCITP
6 9 (0.52%) Network+ Certification
7 8 (0.47%) CTC Cleared
8 7 (0.41%) CCNA
8 7 (0.41%) CCNP
8 7 (0.41%) Cisco Certification
8 7 (0.41%) Computer Science Degree
9 5 (0.29%) CSPO
9 5 (0.29%) HNC
9 5 (0.29%) ITIL Foundation Certificate
9 5 (0.29%) VMware Certified Professional (VCP)
10 4 (0.23%) CISSP
10 4 (0.23%) MCSA
Quality Assurance & Compliance
1 74 (4.31%) SLA
2 23 (1.34%) QA
3 11 (0.64%) GDPR
3 11 (0.64%) ISO/IEC 27001
4 9 (0.52%) Data Quality
5 6 (0.35%) GxP
6 5 (0.29%) Accessibility
7 3 (0.17%) Cyber Essentials
7 3 (0.17%) PMBOK
8 2 (0.12%) Cyber Essentials PLUS
8 2 (0.12%) ISO 9001
9 1 (0.058%) COBIT
9 1 (0.058%) Government Security Classifications
9 1 (0.058%) ISO 15022
9 1 (0.058%) ISO 20022
9 1 (0.058%) NIST
9 1 (0.058%) PCI DSS
9 1 (0.058%) PMO
System Software
1 128 (7.45%) Active Directory
2 41 (2.39%) VMware Infrastructure
3 23 (1.34%) Hyper-V
4 10 (0.58%) Virtual Desktop
5 6 (0.35%) BitLocker
5 6 (0.35%) Firmware
5 6 (0.35%) VMware ESXi
6 5 (0.29%) Virtual Machines
7 4 (0.23%) Docker
8 1 (0.058%) Virtual Servers
8 1 (0.058%) VMware NSX
8 1 (0.058%) vSphere
8 1 (0.058%) XenApp
Systems Management
1 52 (3.03%) Microsoft Intune
2 15 (0.87%) SCCM
3 14 (0.81%) Single Sign-On
4 7 (0.41%) Jamf Pro
5 5 (0.29%) AirWatch
5 5 (0.29%) EMC NetWorker
5 5 (0.29%) ZABBIX
6 4 (0.23%) Systems Management Server (SMS)
7 3 (0.17%) Active Directory Federation Services
7 3 (0.17%) Ansible
7 3 (0.17%) Puppet
8 2 (0.12%) SmoothWall
9 1 (0.058%) Autotask
9 1 (0.058%) Avamar
9 1 (0.058%) Norton AntiVirus
9 1 (0.058%) Progress Chef
9 1 (0.058%) SCOM
9 1 (0.058%) Terraform
9 1 (0.058%) vCenter Server
9 1 (0.058%) VxRail
Vendors
1 928 (54.02%) BT
2 349 (20.31%) Microsoft
3 97 (5.65%) Salesforce
4 50 (2.91%) VMware
5 36 (2.10%) Cisco
6 33 (1.92%) Apple
7 26 (1.51%) Oracle
8 23 (1.34%) ServiceNow
9 18 (1.05%) Dell
10 17 (0.99%) Sage
11 16 (0.93%) SAP
12 15 (0.87%) Google
13 13 (0.76%) Citrix
14 10 (0.58%) HP
15 8 (0.47%) Meraki
16 7 (0.41%) Infor
16 7 (0.41%) SolarWinds
16 7 (0.41%) Veeam
17 6 (0.35%) iManage
17 6 (0.35%) MobileIron