Customer Service Jobs with Hybrid/Remote/WFH Options

Customer Service
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 25 56 71
Rank change year-on-year +31 +15 +21
Permanent jobs citing Customer Service 1,748 1,573 1,751
As % of all permanent jobs with a WFH option 9.26% 4.57% 4.42%
As % of the Processes & Methodologies category 9.85% 5.05% 4.60%
Number of salaries quoted 1,000 1,288 1,192
10th Percentile £23,504 £23,500 £25,500
25th Percentile £24,438 £27,328 £30,500
Median annual salary (50th Percentile) £25,500 £39,500 £42,697
Median % change year-on-year -35.44% -7.49% +0.46%
75th Percentile £39,000 £57,500 £61,835
90th Percentile £57,500 £67,500 £75,000
UK median annual salary £30,000 £32,000 £35,000
% change year-on-year -6.25% -8.57% -6.67%

All Process and Methodology Skills
Work from Home

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,749 31,137 38,086
As % of all permanent jobs with a WFH option 93.99% 90.42% 96.09%
Number of salaries quoted 9,374 23,468 26,396
10th Percentile £27,000 £33,750 £37,500
25th Percentile £42,500 £42,500 £47,500
Median annual salary (50th Percentile) £57,500 £57,500 £62,871
Median % change year-on-year - -8.54% +4.79%
75th Percentile £76,840 £75,000 £82,500
90th Percentile £100,000 £95,000 £100,000
UK median annual salary £57,443 £55,000 £60,899
% change year-on-year +4.44% -9.69% +1.50%

Customer Service
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Customer Service as a proportion of all IT jobs advertised.

Customer Service trend for jobs with Hybrid/Remote/WFH options

Customer Service
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Customer Service.

Customer Service salary trend for jobs with a WFH option

Customer Service
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Customer Service over the 6 months to 30 May 2025.

Customer Service salary histogram for jobs with a WFH option

Customer Service
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 87 (4.98%) Confluence
2 56 (3.20%) SharePoint
3 55 (3.15%) Microsoft Exchange
4 14 (0.80%) IIS
5 9 (0.51%) Tomcat
6 5 (0.29%) Apache
7 3 (0.17%) CMS
7 3 (0.17%) WordPress
8 2 (0.11%) IBM Notes
8 2 (0.11%) Umbraco
9 1 (0.057%) Oracle SOA Suite
Applications
1 164 (9.38%) Microsoft Office
2 51 (2.92%) Microsoft Excel
3 24 (1.37%) Microsoft PowerPoint
4 8 (0.46%) Trello
5 6 (0.34%) Chatbot
6 3 (0.17%) AutoCAD
7 2 (0.11%) MS Visio
8 1 (0.057%) FrameMaker
8 1 (0.057%) MadCap Flare
Business Applications
1 27 (1.54%) Dynamics CRM
2 18 (1.03%) NetSuite
3 16 (0.92%) Sage 200
3 16 (0.92%) Sage CRM
4 8 (0.46%) Oracle EBS
5 6 (0.34%) Infor M3
5 6 (0.34%) Remedy ITSM
6 5 (0.29%) Dynamics NAV
6 5 (0.29%) Shopify
7 4 (0.23%) Dynamics AX
8 3 (0.17%) Magento
9 2 (0.11%) Carpe Diem
9 2 (0.11%) Elite 3E
9 2 (0.11%) Workday HCM
10 1 (0.057%) Infor CloudSuite
10 1 (0.057%) Infor CloudSuite Industrial (formerly SyteLine)
10 1 (0.057%) SAP S/4HANA
Cloud Services
1 165 (9.44%) Azure
1 165 (9.44%) Microsoft 365
2 81 (4.63%) Power Platform
3 72 (4.12%) Asana
3 72 (4.12%) Miro
4 64 (3.66%) SaaS
5 59 (3.38%) Dynamics 365
6 52 (2.97%) Entra ID
7 45 (2.57%) PowerApps
8 38 (2.17%) Power Automate
9 32 (1.83%) OneDrive
10 22 (1.26%) AWS
11 17 (0.97%) IaaS
12 16 (0.92%) Azure Data Factory
13 15 (0.86%) Cloud Computing
14 12 (0.69%) Microsoft Copilot
15 11 (0.63%) PaaS
16 10 (0.57%) Azure Logic Apps
17 9 (0.51%) Azure Monitor
17 9 (0.51%) Google Workspace
Communications & Networking
1 1,024 (58.58%) Broadband
2 51 (2.92%) Firewall
3 39 (2.23%) Wi-Fi
4 38 (2.17%) WAN
5 36 (2.06%) LAN
6 31 (1.77%) DNS
7 26 (1.49%) DHCP
8 23 (1.32%) Wireless
9 20 (1.14%) TCP/IP
10 18 (1.03%) VPN
11 16 (0.92%) Remote Desktop
12 15 (0.86%) Internet
13 14 (0.80%) SSL
14 10 (0.57%) SD-WAN
14 10 (0.57%) VoIP
14 10 (0.57%) WLAN
15 9 (0.51%) DMARC
15 9 (0.51%) SAN
16 7 (0.40%) Network Security
17 5 (0.29%) SSH
Database & Business Intelligence
1 49 (2.80%) Power BI
2 45 (2.57%) SQL Server
3 18 (1.03%) Relational Database
3 18 (1.03%) SQL Server Integration Services
4 16 (0.92%) PostgreSQL
5 15 (0.86%) Data Warehouse
6 13 (0.74%) SQL Server Reporting Services
7 9 (0.51%) Star Schema
8 8 (0.46%) Oracle Reports
9 7 (0.40%) DB2
10 6 (0.34%) Data Lake
10 6 (0.34%) NonStop SQL
10 6 (0.34%) Tableau
11 5 (0.29%) BusinessObjects
11 5 (0.29%) RDBMS
12 2 (0.11%) Amazon RDS
12 2 (0.11%) BigQuery
12 2 (0.11%) Cloud Spanner
12 2 (0.11%) Crystal Reports
12 2 (0.11%) Data Mining
Development Applications
1 86 (4.92%) JIRA
2 10 (0.57%) SQL Server Management Studio (SSMS)
3 9 (0.51%) Visual Studio
4 7 (0.40%) Git
5 3 (0.17%) Jenkins
6 1 (0.057%) Bazaar
6 1 (0.057%) Bitbucket
6 1 (0.057%) Selenium
6 1 (0.057%) SonarQube
General
1 977 (55.89%) Banking
2 842 (48.17%) Games
3 362 (20.71%) Social Skills
4 233 (13.33%) Finance
5 76 (4.35%) Influencing Skills
6 62 (3.55%) Marketing
7 61 (3.49%) Analytical Skills
8 56 (3.20%) Retail
9 45 (2.57%) Organisational Skills
10 40 (2.29%) Legal
11 36 (2.06%) Inclusion and Diversity
11 36 (2.06%) Manufacturing
12 31 (1.77%) Public Sector
13 26 (1.49%) Presentation Skills
14 24 (1.37%) Law
15 21 (1.20%) Billing
16 15 (0.86%) Back Office
17 12 (0.69%) Pharmaceutical
18 9 (0.51%) Czech Language
19 7 (0.40%) Local Government
Job Titles
1 874 (50.00%) Customer Service Advisor
2 201 (11.50%) Analyst
3 96 (5.49%) IT Support
4 75 (4.29%) Customer Service Representative
5 74 (4.23%) Product Analyst
6 73 (4.18%) 1st Line Support
7 72 (4.12%) Support Engineer
8 59 (3.38%) Support Analyst
9 54 (3.09%) 2nd Line Support
10 47 (2.69%) Developer
11 44 (2.52%) Support Technician
12 41 (2.35%) Administrator
13 38 (2.17%) Desktop Support
14 35 (2.00%) Service Analyst
15 34 (1.95%) IT Engineer
16 33 (1.89%) IT Analyst
16 33 (1.89%) Senior
17 31 (1.77%) Consultant
18 29 (1.66%) Lead
18 29 (1.66%) Technical Support
Libraries, Frameworks & Software Standards
1 18 (1.03%) .NET
2 13 (0.74%) JSON
3 12 (0.69%) SOAP
4 11 (0.63%) REST
4 11 (0.63%) XML
5 10 (0.57%) 802.1X
6 9 (0.51%) .NET Framework
7 7 (0.40%) ASP.NET
7 7 (0.40%) HTML
7 7 (0.40%) Web Services
8 5 (0.29%) CSS
8 5 (0.29%) SAML
9 4 (0.23%) Kafka
9 4 (0.23%) Symfony
10 2 (0.11%) .NET Core
10 2 (0.11%) FreeMarker
10 2 (0.11%) RESTful
11 1 (0.057%) CSS3
11 1 (0.057%) HTML5
11 1 (0.057%) Laravel
Miscellaneous
1 163 (9.32%) Self-Motivation
2 81 (4.63%) Product Ownership
3 72 (4.12%) Over-the-Top Content
3 72 (4.12%) Video\Live Streaming
4 52 (2.97%) Onboarding
5 49 (2.80%) Management Information System
6 19 (1.09%) Driving Licence
6 19 (1.09%) Social Media
7 15 (0.86%) EPoS
8 12 (0.69%) Enterprise Software
9 11 (0.63%) IoT
10 9 (0.51%) Data Centre
11 8 (0.46%) Pricing Data
12 7 (0.40%) Video Conferencing
13 6 (0.34%) Client/Server
13 6 (0.34%) Mainframe
13 6 (0.34%) Mobile App
13 6 (0.34%) Tandem
14 5 (0.29%) PKI
15 4 (0.23%) Life Science
Operating Systems
1 196 (11.21%) Windows
2 72 (4.12%) Windows Server
3 40 (2.29%) Windows 10
4 36 (2.06%) Mac OS
5 27 (1.54%) Linux
6 19 (1.09%) Apple iOS
7 18 (1.03%) Android
8 14 (0.80%) Unix
9 7 (0.40%) Windows 7
9 7 (0.40%) Windows Server 2016
10 5 (0.29%) Windows Server 2008
11 3 (0.17%) Red Hat Enterprise Linux
11 3 (0.17%) Windows Server 2012
12 2 (0.11%) Mac OS X
12 2 (0.11%) Oracle Linux
12 2 (0.11%) Windows Server 2019
13 1 (0.057%) Debian
13 1 (0.057%) SUSE
13 1 (0.057%) Windows 8
Processes & Methodologies
1 1,081 (61.84%) Problem-Solving
2 180 (10.30%) CRM
3 153 (8.75%) Agile
4 122 (6.98%) ITIL
5 114 (6.52%) Roadmaps
6 105 (6.01%) Customer-Centricity
7 93 (5.32%) Product Management
8 83 (4.75%) Continuous Improvement
8 83 (4.75%) Stakeholder Management
9 71 (4.06%) Change Management
10 65 (3.72%) Business Intelligence
11 64 (3.66%) Project Management
12 60 (3.43%) ITSM
12 60 (3.43%) Service Delivery
13 58 (3.32%) Time Management
14 55 (3.15%) Customer Experience
15 47 (2.69%) Analytics
16 45 (2.57%) Cybersecurity
17 41 (2.35%) Service Management
18 39 (2.23%) Artificial Intelligence
Programming Languages
1 108 (6.18%) SQL
2 31 (1.77%) C#
3 28 (1.60%) JavaScript
4 23 (1.32%) PowerShell
5 21 (1.20%) Java
6 13 (0.74%) Python
7 9 (0.51%) VBA
8 8 (0.46%) T-SQL
9 7 (0.40%) PHP
9 7 (0.40%) PL/SQL
9 7 (0.40%) VB.NET
10 3 (0.17%) Kotlin
11 2 (0.11%) Bash
12 1 (0.057%) COBOL
12 1 (0.057%) Go
12 1 (0.057%) PL/1
12 1 (0.057%) R
Qualifications
1 101 (5.78%) Degree
2 37 (2.12%) Microsoft Certification
3 28 (1.60%) DBS Check
4 21 (1.20%) Security Cleared
5 18 (1.03%) SC Cleared
6 10 (0.57%) A+ Certification
7 9 (0.51%) Azure Certification
7 9 (0.51%) MCITP
7 9 (0.51%) Network+ Certification
8 8 (0.46%) CTC Cleared
9 7 (0.40%) CCNA
9 7 (0.40%) CCNP
9 7 (0.40%) Cisco Certification
9 7 (0.40%) Computer Science Degree
10 5 (0.29%) CSPO
10 5 (0.29%) HNC
10 5 (0.29%) ITIL Foundation Certificate
10 5 (0.29%) VMware Certified Professional (VCP)
11 4 (0.23%) CISSP
11 4 (0.23%) MCSA
Quality Assurance & Compliance
1 74 (4.23%) SLA
2 25 (1.43%) QA
3 12 (0.69%) GDPR
4 11 (0.63%) ISO/IEC 27001
5 9 (0.51%) Data Quality
6 6 (0.34%) GxP
7 5 (0.29%) Accessibility
8 3 (0.17%) Cyber Essentials
8 3 (0.17%) PMBOK
9 2 (0.11%) Cyber Essentials PLUS
9 2 (0.11%) ISO 9001
10 1 (0.057%) COBIT
10 1 (0.057%) Government Security Classifications
10 1 (0.057%) ISO 15022
10 1 (0.057%) ISO 20022
10 1 (0.057%) NIST
10 1 (0.057%) PCI DSS
10 1 (0.057%) PMO
System Software
1 131 (7.49%) Active Directory
2 40 (2.29%) VMware Infrastructure
3 24 (1.37%) Hyper-V
4 10 (0.57%) Virtual Desktop
5 6 (0.34%) BitLocker
5 6 (0.34%) Firmware
5 6 (0.34%) VMware ESXi
6 5 (0.29%) Virtual Machines
7 4 (0.23%) Docker
8 1 (0.057%) Virtual Servers
8 1 (0.057%) VMware NSX
8 1 (0.057%) vSphere
8 1 (0.057%) XenApp
Systems Management
1 53 (3.03%) Microsoft Intune
2 15 (0.86%) SCCM
3 14 (0.80%) Single Sign-On
4 7 (0.40%) Jamf Pro
5 5 (0.29%) AirWatch
5 5 (0.29%) EMC NetWorker
5 5 (0.29%) ZABBIX
6 4 (0.23%) Systems Management Server (SMS)
7 3 (0.17%) Active Directory Federation Services
7 3 (0.17%) Ansible
7 3 (0.17%) Puppet
8 2 (0.11%) SmoothWall
9 1 (0.057%) Autotask
9 1 (0.057%) Avamar
9 1 (0.057%) Norton AntiVirus
9 1 (0.057%) Progress Chef
9 1 (0.057%) SCOM
9 1 (0.057%) Terraform
9 1 (0.057%) vCenter Server
9 1 (0.057%) VxRail
Vendors
1 951 (54.41%) BT
2 354 (20.25%) Microsoft
3 98 (5.61%) Salesforce
4 49 (2.80%) VMware
5 37 (2.12%) Cisco
6 33 (1.89%) Apple
7 25 (1.43%) Oracle
8 24 (1.37%) ServiceNow
9 18 (1.03%) Dell
10 17 (0.97%) Sage
11 16 (0.92%) Google
11 16 (0.92%) SAP
12 13 (0.74%) Citrix
13 10 (0.57%) HP
14 8 (0.46%) Meraki
15 7 (0.40%) Infor
15 7 (0.40%) SolarWinds
15 7 (0.40%) Veeam
16 6 (0.34%) iManage
16 6 (0.34%) MobileIron