1 to 25 of 340 Remote/Hybrid Permanent Incident Management Jobs

grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As an Incident Management Consultant, you combine day-to-day leadership of the local SITA team with local Major Incident leadership and coordination for significant incidents … right place at the right time and that the team operates as one with MAG, its airlines and its ground-handling partners. As an Incident Management Consultant, you are the local single point of accountability and the single point of contact (SPOC) for significant incidents across ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering The SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring the effective coordination, governance … resolution of incidents across integrated service providers. The role is responsible for providing day-to-day leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management. The Team Leader oversees the end-to-end management ...

# Team LeaderInverness, ManchesterApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 562457-en\\_GB## **About the job you’re considering**The SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring … governance, and resolution of incidents across integrated service providers. The role is responsible for providing day-to-day leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management.The Team Leader oversees the end-to-end management ...

About the job you’re consideringThe SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring the effective coordination, governance, and resolution of incidents across integrated service providers. The role is responsible for providing … leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management.The Team Leader oversees the end-to-end management of major, high-priority, and business-critical incidents, ensuring timely service restoration, minimising business impact, and maintaining effective ...

# Major Incident Manager LeadManchesterApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 493235-en\\_GB## **About the job you’re considering**An exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients.In this role … will lead and oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments. As the primary point of contact during major incidents, you will coordinate cross ...

Title: Service Management Analyst Reports to: Manager, Service Management Department: Service Management Location: London, United Kingdom – Remote Schedule: 9:00 AM – 6:00 PM Eastern Time Term: International Contractor About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity … maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Position Overview We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating ...

About the job you’re consideringThe SIAM Incident and Knowledge Analyst is accountable for coordinating and supporting Incident Management and Knowledge Management activities across a complex multi-supplier environment. The role is outcome-focused, ensuring incidents are managed effectively while knowledge articles are created, maintained … shared to improve service resolution, user experience, and operational efficiency. The Incident and Knowledge Analyst will work closely with suppliers and internal teams to monitor incident performance, support knowledge governance, and ensure compliance with agreed processes, standards, and service commitments. Through effective collaboration, data analysis, knowledge sharing ...

DNA. Invest in us andwe’llinvest in you!. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. … ASPIRE Global Service Centre. This role is pivotal in ensuring compliance during both service transition and operational BAU, whilst driving continuous improvement associated with incident and request management, major incident management, problem management, knowledge management, quality management and change management. Key Responsibilities: Oversee ...

## Incident Manager | S3 | Chief Information & Resilience Office | Unity PlaceBewerben: Milton Keynes: Santander House - Glasgow: Vollzeit: Heute ausgeschrieben: Req1590028Incident Manager | S3 | Chief Information & Resilience Office | Unity PlaceCountry: Vereinigtes Königreich**IT STARTS HERE**Santander (www.santander.com) is evolving from **a global, high-impact brand** into a **technology-driven organisation … Angular among others) on all kinds of on-premises and cloud-based platforms.**THE DIFFERENCE YOU MAKE****Santander UK** is looking for an **Incident** **Manager** based out of **Milton Keynes** or **Glasgow**To oversee the end-to-end management of Major Incidents and Problems across complex infrastructure environments ...

reliability, resilience and operational performance of large-scale platforms within a regulated environment. This role combines hands‐on engineering with technical leadership, production incident management, automation and reliability engineering. You will drive improvements across platform operations, embed reliability throughout the software development lifecycle and apply agentic … incident, problem, change and risk management. Key Responsibilities Take ownership of technical outcomes, drive engineering quality, mentor colleagues and share expertise across teams. Collaborate with product, platform, operations and security teams to embed reliability into the software development lifecycle. Define and track KPIs for reliability, performance and operational efficiency. ...

Director of Global Operations role reports to the Chief Operating Officer (COO) and is responsible for the global delivery of the Operations and incident management and Data functions at Sokin. You will run a world-class Operations function that ensures the successful delivery of product engineering initiatives … strategy and reporting. This is an 18-month cover with a structured handover. You will own the function day to day, progress the operational, incident management and data roadmaps, and hand it back in a strong position. Legal, Regulatory and Compliance are out of scope, though involvement ...

better user experience. Information Security (InfoSec) - InfoSec prevents, detects, responds, and mitigates cybersecurity risk, protecting EY and client data, and our information management systems. The opportunity The Cyber & Investigative Services (CIS) Senior Cyber Incident Response Coordinator will exercise exemplary incident management techniques to coordinate incident … cybersecurity events or incidents stemming from suspected threats on a global scale. Candidates for the role must have an exceptional comprehension of cybersecurity incident response plans and coordination of activities, establish and foster relationships on a global scale, and have superb verbal and written communication skills. Additionally, candidates must ...

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best … practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management ...

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best … practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management ...

Incident & Problem Analyst coordinates incident response and drives problem management across HL's enterprise technology estate, ensuring rapid service restoration, reduced repeat failure, and improved operational resilience. Operating within Service Assurance, the role provides run-time control and governance across heritage, cloud, and third-party services, working … qualifications and experience that a successful applicant will need are listed in the following description. What you will be doing Coordinate end-to-end incident management, including Major Incidents, ensuring rapid service restoration, clear communications, and accurate record keeping. Act as a Service Assurance control point during live ...

Description Purpose of the role To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios … business/function resilience role owners and all colleagues), ensuring complaince to the standard and controls. Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise ...

excited about working for us and have most of the skills or experience we're looking for. About the role The Incident & Problem Analyst coordinates incident response and drives problem management across HL’s enterprise technology estate, ensuring rapid service restoration, reduced repeat failure, and improved operational … root cause insight, known errors, and permanent fixes while protecting service stability and client outcomes. What you will be doing Coordinate end-to-end incident management, including Major Incidents, ensuring rapid service restoration, clear communications, and accurate record keeping. Act as a Service Assurance control point during live ...

Overview In this role you will steer the technical direction of VITA, Vinted's in-house incident and alerting platform. You will own the architecture for high-scale distributed systems and lead improvements to incident management, on-call processes, and alerting. You'll work directly with engineering … stakeholders and directors to shape the roadmap and ensure reliable, actionable alerts. You will mentor a growing team while advancing practical AI support for incident analysis. This is a chance to impact millions of users by reducing alert fatigue and accelerating postmortems through robust, scalable design. Arbeidsvoorwaarden/Benefits ...

good looks like is still being put in place, so a central part of the role is establishing and embedding it: clear service standards, incident management and regular performance reporting. You will deputise for the Head of Technology on service delivery matters when needed, and help shape … technology service delivery across Felix, establishing clear service standards and ways of working where they do not yet exist. Establish and embed core service management foundations, including a single view of incidents, an agreed incident classification framework, service level agreements and regular performance reporting. Own major incident ...

world leader in low-carbon, sustainable electricity generation.Join us, make a difference, and help shape the future of energy.Job Description:**Department**Information Technology – Service Management**Position Purpose**Lead the service management organisation responsible for end-user support, deployment operations, ITSM practices and service excellence across EDF Trading.The role … accountable for the quality, consistency and efficiency of technology services delivered to the business. The position owns the service-management operating model, service catalogue, end-user computing strategy, major-incident framework and continual-service-improvement programme. It ensures that service management enables rapid delivery while maintaining strong ...

analyse the vast amount of data generated by banks and financial institutions. As Director of Platform Engineering, you will: Lead the day-to-day management, reliability and continuous improvement of ITRS’ Analytics SaaS platform, with a strong focus on Kubernetes-based services, cloud-native operational excellence and measurable service … operating culture focused on ownership, automation, reliability and continuous improvement. Remain highly hands-on, working directly with engineers on production issues, Kubernetes troubleshooting, incident response, deployment automation, observability, capacity management and service resilience. Drive the evolution of SaaS engineering towards a more automated model, reducing manual intervention, operational ...

network problems to resolution.Provide step-by-step guidance and training to users on technical matters.Install, configure, and update software applications and operating systems.Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution.Escalate complex issues to higher-level support when necessary.Telecoms Support: Provide … problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support ...

Data Trust Capability in Capgemini’s Insights and Data (I&D) business unit. Insights and Data is a global business unit covering Enterprise Data Management, Cloud Platforms, Enterprise Content Management and AI & Analytics. Our team is one of the largest and most successful Data Management teams … delivering innovative Data Management and Governance thought leadership to our clients. The Enterprise Data Management provides services on Information Strategy, Data Governance, Master Data Management, Data Architecture, Data Migration and Lifecycle Management. We help our clients build an enterprise-class data platform that allows them to move ...

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support ...

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support ...