1 to 25 of 49 Remote/Hybrid Permanent Incident Management Jobs

Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements ...

Cyber Security Manager/Senior Engineer is responsible for security operations, risk management, incident response, policy development and user awareness. The role will manage external 3rd party and internal virtual resources. Client Details The client is a well-established, multi-site professional services organisation operating at national scale. … clear guidance to leadership and technical teams Lead engagement with a third-party Security Operations Centre (SOC), ensuring effective monitoring, detection and response Oversee incident management, including coordination, post-incident reviews and continuous improvement actions Own and manage key security platforms, including security awareness and secure communications ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

function, providing guidance to junior team members Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong … Microsoft Entra ID (Azure AD) Hyper-V Microsoft Purview Intune Azure Networking Experience supporting Service Desk/IT support functions Knowledge of Change and Incident Management processes Strong communication skills and ability to work across technical and non-technical teams Ability to take ownership and work independently Eligibility ...

Design, build and evolve a scalable cloud data platform Deliver Platform as Code using modern infrastructure tooling Manage platform performance, capacity, and availability Own incident resolution, root cause analysis, and continuous improvement Collaborate with engineers and third-party providers to mature the platform Contribute to monitoring, observability, and cost … strategies Support projects and business initiatives through robust platform delivery What Theyre Looking For: Microsoft Fabric experience Terraform experience Cloud platform engineering SQL Server management Incident management, problem-solving, and SLA-driven environments Platform engineering or data platform experience Agile delivery environments What Youll Work With: Microsoft ...

organisation supporting critical cloud-hosted customer platforms. This AWS Support Engineer opportunity is ideal for someone with strong AWS operational support experience who enjoys incident management, infrastructure troubleshooting, and maintaining secure, highly available cloud services. Key responsibilities: Day-to-day AWS platform support Incident management and service restoration Root cause analysis AWS infrastructure maintenance Patching and upgrades Certificate renewals Capacity management Backup operations Monitoring and alerting improvements Operational documentation and runbooks Release/change execution IAM governance Security compliance Service ownership On-call support participation Technical environment: AWS (EC2, S3, RDS, EKS, ElastiCache ...

Team Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will … coordinate incident management and support analysis for swift client issue resolution. Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care Proactively expanding project-specific documentation Profil Essential Skills: Ongoing or completed technical education Basic technical know-how, and experience to perform ...

Team Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will … coordinate incident management and support analysis for swift client issue resolution. Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care Proactively expanding project-specific documentation Profil Essential Skills: Ongoing or completed technical education Basic technical know-how, and experience to perform ...

Team Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.) As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will … coordinate incident management and support analysis for swift client issue resolution. Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care Proactively expanding project-specific documentation Profil Essential Skills: Ongoing or completed technical education Basic technical know-how, and experience to perform ...

that you have read the job specs first. +2 months +SC/DV cleared role +Hybrid working +Inside IR35 Skills: +SAC +MOD experience +Security Incident Management policies At least 5 years demonstrable experience operating in a Security Assurance Coordinator type role and gaining Accreditation for novel system/… over-arching HMG policy. Experience of producing RMADS, Security Instructions and other security policy related documentation to a high standard. Knowledge of Security Incident Management policies, processes, and procedures. Delivery of Risk Assessments, Risk Treatment plans, scoping and managing IT health checks and associated remediation activities. Detailed, experience ...

production environments, ensuring operational stability, security, and performance across customer-facing services. Working within a collaborative Managed Services function, you'll be involved in incident response, platform maintenance, monitoring, operational improvements, and change management activities across cloud infrastructure environments. This position would suit someone who enjoys … Operations Support and maintain AWS production environments within a managed services setting Carry out routine maintenance including patching, upgrades, backups, certificate renewals, and capacity management Ensure cloud platforms remain secure, stable, and highly available Participate in an on-call escalation rota when required Incident & Problem Management Respond ...

opportunity that comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat management Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management Implement and maintain … security controls Conduct vendor risk assessments, support internal and external audits Governance, risk and compliance Skills & Experience: Proven experience in cyber Security operations, threat management and threat analysis Threat management - actively develop and refine threat intelligence, threat hunting capabilities, and prevention/detection measures Strong knowledge of SIEM ...

insurance business with the appointment of a Cyber Security Operations Manager into a highly visible leadership role. The focus is on operational leadership, stakeholder management and acting as the face of the Cyber Security Operations function internally. You’ll lead a team covering vulnerability management, EDR, incident … into GCP, alongside exposure to global security operations across more than 40 countries. Key experience required: Proven Cyber Security Operations leadership experience Strong people management capability Experience operating within complex enterprise environments Ability to manage senior stakeholders and communicate effectively across technical and non-technical audiences Strong operational risk ...

Join Police Digital Service as a Cyber Detect Analyst. Permanent FT. Salary £45,000 per annum. About Police Digital Service The National Management Centre (NMC) is part of Police Digital Services and provides visibility and control of information risks for policing. It supports the 24x7x365 nature of police operations … edge technology and a strong set of processes. The NMC Cyber Detect Analysts will work closely with teams across the NMC, typically with the Incident Response Teams to ensure security issues are addressed quickly upon discovery. NMC Cyber Detect Analyst duties involve but are not limited to: Initial Triage ...

role is a hybrid working role. The role is responsible for delivering and supporting IT Infrastructure Services, building and maintaining relationships with local senior management and key business stakeholders to ensure that office and operational site infrastructure together with core IT Infrastructure Services meet business requirements . Main responsibilities … appropriate. Project Manage Business and IT changes, such as, but not limited to office moves, new sites, acquisitions and IT driven improvements, including stakeholder management, contingency planning and working collaboratively with the wider IT team as needed. Work closely with IT suppliers and business stakeholders to ensure ...

post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure … desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action ...

Corporate Transparency Bill Maintaining and supporting live services to ensure high availability and performance Delivering system upgrades, enhancements, and automation initiatives Reporting and data management as requested by the Directorate Release, maintenance, upgrades, automation, and service improvements, including ServiceNow Incident issues and instigating root cause analysis Contributing … Experience within a cloud-based (e.g. AWS) Linux/Unix environment, and confidence using scripting, automation, monitoring and CI/CD practices Experience of incident management, root cause analysis, ability to troubleshoot complex issues and implement preventative solutions using databases, querying and coding knowledge Strong understanding and practical ...

rollback frequency Standardise release processes across engineering teams Implement progressive delivery practices Reliability & Observability Define and track SLIs/SLOs Enhance monitoring, alerting and incident response processes Lead post-incident reviews and root cause analysis Drive reduction of operational toil Security & Compliance Embed DevSecOps controls into pipelines Implement … preferred) CI/CD tooling experience (GitHub Actions, GitLab CI, Jenkins) Experience operating production SaaS environments Strong observability tooling knowledge (Datadog, Prometheus, ELK etc.) Incident management and root cause analysis experience Experience in regulated or security-conscious environments is highly desirable ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

monitoring and reporting tools to ensure backup success and performance Assist with onboarding new customers and participate in disaster recovery testing exercises Service Desk & Incident Management Handle backup-related incidents and service requests via a ticketing system Investigate common failures and escalate where appropriate Maintain accurate documentation … exposure to backup solutions across Azure, AWS, and Microsoft 365 Assist with protecting SaaS platforms and implementing backup policies Governance & Documentation Follow structured change management processes Contribute to technical documentation, risk assessments, and incident analysis On-Call Participate in a rotating on-call schedule (approx. 1 week ...

across daily operations and technical development Monitor service desk performance and ticket queues to ensure SLA targets and customer expectations are consistently achieved Support incident management, root cause analysis, and problem resolution across multiple client environments Assist with the implementation and support of Microsoft 365, infrastructure, cloud, networking … cloud services, security best practices, and modern IT support environments Experience handling escalated incidents and managing competing priorities effectively Strong communication and stakeholder management skills The ideal candidate will be technically strong, customer-focused, and comfortable working within a fast-paced, collaborative support environment. Why join? Join a growing ...

solution focused and importantly drive team excellence. This is your opportunity to impact how IT support is delivered across MND Association, moving from reactive incident management to intelligent, trend focused service improvement. Key Responsibilities Lead, develop and support a team of Support Analysts with clear coaching, performance management … wider IT team About You Proven experience leading IT Service Desk or IT support teams in hybrid environments, with a track record of performance management, staff development and team motivation Excellent communication and stakeholder engagement skills, with the ability to explain technical concepts clearly to non-technical audiences Proficiency ...

technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server … Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams ...

identify potential issues Support deployments, patches, and system upgrades Work closely with users, stakeholders, and technical teams to ensure smooth service delivery Maintain accurate incident records and technical documentation Required Skills & Experience: Proven experience in a 2nd Line Support/Application Support role Strong hands-on experience supporting Pega … applications (essential) Excellent troubleshooting and incident management skills Experience with SQL/databases would be advantageous Understanding of ITIL processes and service management best practice Strong communication skills with a customer-focused approach Contract Details: 12 month Fixed Term Contract Hybrid working - 2 days per week onsite ...

should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks ...