Incident Management Jobs with Work from Home Options

Incident Management
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 249 212 301
Rank change year-on-year -37 +89 +52
Permanent jobs citing Incident Management 440 647 873
As % of all permanent jobs with a WFH option 1.30% 1.61% 1.22%
As % of the Processes & Methodologies category 1.42% 1.68% 1.25%
Number of salaries quoted 321 381 698
10th Percentile £30,000 £33,000 £28,000
25th Percentile £37,500 £41,250 £38,750
Median annual salary (50th Percentile) £52,500 £56,500 £50,000
Median % change year-on-year -7.08% +13.00% +4.17%
75th Percentile £72,500 £73,750 £65,000
90th Percentile £87,500 £85,000 £80,000
UK median annual salary £50,000 £52,500 £47,500
% change year-on-year -4.76% +10.53% -9.52%

All Process and Methodology Skills
Work from Home

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 30,879 38,524 69,675
As % of all permanent jobs with a WFH option 90.94% 96.06% 97.07%
Number of salaries quoted 23,365 26,722 41,465
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £45,750
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

Incident Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Incident Management as a proportion of all IT jobs advertised.

Incident Management trend for jobs with a WFH option

Incident Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Incident Management.

Incident Management salary trend for jobs with a WFH option

Incident Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Incident Management over the 6 months to 23 May 2024.

Incident Management salary histogram for jobs with a WFH option

Incident Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (5.00%) SAS
2 12 (2.73%) Microsoft Exchange
3 8 (1.82%) SharePoint
4 5 (1.14%) IIS
5 3 (0.68%) Confluence
5 3 (0.68%) WordPress
6 2 (0.45%) CMS
6 2 (0.45%) Oracle Service Bus
6 2 (0.45%) WebLogic
Applications
1 28 (6.36%) Microsoft Office
2 12 (2.73%) Microsoft Excel
3 7 (1.59%) MS Visio
4 2 (0.45%) Adobe Creative Suite
4 2 (0.45%) Microsoft PowerPoint
5 1 (0.23%) Spreadsheet
Business Applications
1 11 (2.50%) Remedy ITSM
2 9 (2.05%) Dynamics CRM
3 6 (1.36%) SAP S/4HANA
4 5 (1.14%) Oracle ERP
5 3 (0.68%) NEC Housing
5 3 (0.68%) SAP HCM
5 3 (0.68%) SAP MM
6 2 (0.45%) iTrent
6 2 (0.45%) NetSuite
6 2 (0.45%) SAP PP
6 2 (0.45%) SAP SCM
6 2 (0.45%) SAP WM
7 1 (0.23%) Dynamics NAV
7 1 (0.23%) Oracle EBS
7 1 (0.23%) SAP HR
7 1 (0.23%) SAP Payroll
7 1 (0.23%) SAP SD
Cloud Services
1 120 (27.27%) Azure
2 62 (14.09%) Microsoft 365
3 26 (5.91%) AWS
4 20 (4.55%) SaaS
5 17 (3.86%) Serverless
6 15 (3.41%) Azure Data Factory
6 15 (3.41%) Entra ID
6 15 (3.41%) Power Platform
7 14 (3.18%) Azure Functions
7 14 (3.18%) Azure Logic Apps
7 14 (3.18%) Azure Service Bus
8 10 (2.27%) Azure DevOps
9 9 (2.05%) PowerApps
10 8 (1.82%) Azure Monitor
11 7 (1.59%) Azure Storage
11 7 (1.59%) GCP
11 7 (1.59%) PaaS
12 6 (1.36%) Amazon EC2
12 6 (1.36%) AWS CloudFormation
12 6 (1.36%) Virtual Private Cloud
Communications & Networking
1 42 (9.55%) Firewall
2 29 (6.59%) LAN
3 28 (6.36%) SAN
4 24 (5.45%) WAN
5 21 (4.77%) Wi-Fi
6 17 (3.86%) DNS
7 16 (3.64%) TCP/IP
8 13 (2.95%) DHCP
9 12 (2.73%) Network Security
10 7 (1.59%) MPLS
10 7 (1.59%) SD-WAN
10 7 (1.59%) VPN
11 6 (1.36%) Internet
11 6 (1.36%) Wireless
11 6 (1.36%) WLAN
12 5 (1.14%) 5G
12 5 (1.14%) BGP
12 5 (1.14%) Broadband
12 5 (1.14%) Remote Desktop
13 4 (0.91%) HTTPS
Database & Business Intelligence
1 46 (10.45%) SQL Server
2 26 (5.91%) MySQL
3 16 (3.64%) RDBMS
3 16 (3.64%) Relational Database
4 12 (2.73%) Amazon RDS
4 12 (2.73%) Oracle Database
5 10 (2.27%) Azure SQL Database
6 8 (1.82%) SQL Server Integration Services
7 6 (1.36%) Power BI
8 4 (0.91%) Redis
9 3 (0.68%) SAP HANA
10 2 (0.45%) Oracle Database 10g
10 2 (0.45%) Oracle Database 11g
10 2 (0.45%) PostgreSQL
10 2 (0.45%) VLDB
11 1 (0.23%) BusinessObjects XI
11 1 (0.23%) QlikView
Development Applications
1 23 (5.23%) JIRA
2 7 (1.59%) GitLab
3 4 (0.91%) Postman
4 3 (0.68%) Burp Suite
4 3 (0.68%) Git
4 3 (0.68%) Metasploit
4 3 (0.68%) sqlmap
5 2 (0.45%) HP UFT
5 2 (0.45%) JMeter
5 2 (0.45%) LoadRunner
5 2 (0.45%) MSTest
5 2 (0.45%) Selenium
5 2 (0.45%) Team Foundation Server
General
1 194 (44.09%) Social Skills
2 86 (19.55%) Analytical Skills
3 76 (17.27%) Finance
4 34 (7.73%) Organisational Skills
5 28 (6.36%) Legal
6 23 (5.23%) Public Sector
7 22 (5.00%) Law
8 16 (3.64%) Documentation Skills
8 16 (3.64%) Military
9 15 (3.41%) Banking
10 12 (2.73%) Front Office
11 11 (2.50%) Inclusion and Diversity
12 10 (2.27%) Manufacturing
13 9 (2.05%) Advertising
13 9 (2.05%) Retail
14 8 (1.82%) Back Office
15 7 (1.59%) Marketing
16 5 (1.14%) Financial Institution
16 5 (1.14%) Fire and Rescue
16 5 (1.14%) Japanese Language
Job Titles
1 125 (28.41%) Analyst
2 65 (14.77%) Support Analyst
3 44 (10.00%) IT Support
3 44 (10.00%) Support Engineer
4 37 (8.41%) Developer
4 37 (8.41%) IT Engineer
5 31 (7.05%) Applications Support
5 31 (7.05%) Security Analyst
6 30 (6.82%) IT Support Engineer
7 29 (6.59%) Infrastructure Engineer
8 27 (6.14%) Consultant
9 24 (5.45%) Security Consultant
9 24 (5.45%) Service Manager
10 23 (5.23%) 3rd Line Support
10 23 (5.23%) Information Analyst
10 23 (5.23%) Information Security Analyst
11 22 (5.00%) 3rd Line Engineer
11 22 (5.00%) 3rd Line Support Engineer
11 22 (5.00%) ServiceNow Developer
12 21 (4.77%) 2nd/3rd Line Support
Libraries, Frameworks & Software Standards
1 30 (6.82%) CSS
2 26 (5.91%) HTML
3 25 (5.68%) .NET
4 22 (5.00%) AngularJS
4 22 (5.00%) Twitter Bootstrap
4 22 (5.00%) Web Services
5 12 (2.73%) FIX Protocol
6 8 (1.82%) .NET Framework
7 6 (1.36%) Oracle Fusion
8 4 (0.91%) Node.js
8 4 (0.91%) WebdriverIO
9 3 (0.68%) ASP.NET
10 2 (0.45%) EDI
10 2 (0.45%) Middleware
10 2 (0.45%) SailPoint
10 2 (0.45%) Software Packaging
11 1 (0.23%) JSON
11 1 (0.23%) RESTful
11 1 (0.23%) XML
11 1 (0.23%) XMPP
Miscellaneous
1 42 (9.55%) Management Information System
2 30 (6.82%) Driving Licence
3 28 (6.36%) CMDB
3 28 (6.36%) Enterprise Storage
4 24 (5.45%) Legacy Systems
5 18 (4.09%) Self-Motivation
6 14 (3.18%) Onboarding
7 10 (2.27%) Analytical Mindset
7 10 (2.27%) Data Centre
8 9 (2.05%) Cyber Threat
9 8 (1.82%) Housing Association
9 8 (1.82%) Security Posture
10 7 (1.59%) Linux Command Line
10 7 (1.59%) Public Cloud
11 5 (1.14%) Data Protection Act
11 5 (1.14%) Hybrid Cloud
11 5 (1.14%) Marketing Technology
12 4 (0.91%) Cloud Native
12 4 (0.91%) Equities
12 4 (0.91%) Foreign Exchange (FX)
Operating Systems
1 115 (26.14%) Windows
2 70 (15.91%) Linux
3 47 (10.68%) Unix
4 25 (5.68%) Windows Server
5 19 (4.32%) Mac OS X
6 15 (3.41%) Windows 10
7 7 (1.59%) Apple iOS
8 6 (1.36%) Ubuntu
9 3 (0.68%) Amazon Linux
9 3 (0.68%) Android
9 3 (0.68%) Mac OS
9 3 (0.68%) Windows Server 2008
10 2 (0.45%) Solaris
10 2 (0.45%) Windows 7
10 2 (0.45%) Windows Server 2012
10 2 (0.45%) Windows Server 2016
10 2 (0.45%) Windows Server 2019
10 2 (0.45%) Windows Vista
11 1 (0.23%) VMS
11 1 (0.23%) Windows Server 2003
Processes & Methodologies
1 159 (36.14%) ITIL
2 111 (25.23%) Change Management
3 109 (24.77%) Service Management
4 93 (21.14%) Problem Management
5 90 (20.45%) Problem-Solving
6 80 (18.18%) Security Operations
7 78 (17.73%) Customer Service
8 76 (17.27%) Incident Response
9 75 (17.05%) Cybersecurity
9 75 (17.05%) Service Delivery
10 72 (16.36%) ITSM
11 68 (15.45%) Information Security
12 65 (14.77%) Continuous Improvement
13 56 (12.73%) Actionable Insight
13 56 (12.73%) Risk Management
14 52 (11.82%) Root Cause Analysis
15 50 (11.36%) DevOps
16 49 (11.14%) Mentoring
17 45 (10.23%) Infrastructure Engineering
18 38 (8.64%) Agile
Programming Languages
1 54 (12.27%) SQL
2 36 (8.18%) PowerShell
3 29 (6.59%) C#
4 19 (4.32%) Bash
4 19 (4.32%) Python
5 16 (3.64%) Java
6 15 (3.41%) JavaScript
7 10 (2.27%) PL/SQL
8 8 (1.82%) MATLAB
8 8 (1.82%) T-SQL
8 8 (1.82%) VB.NET
8 8 (1.82%) VBA
9 2 (0.45%) Kusto Query Language
9 2 (0.45%) VB
10 1 (0.23%) Ladder Logic
Qualifications
1 71 (16.14%) Degree
2 53 (12.05%) Security Cleared
3 36 (8.18%) SC Cleared
4 35 (7.95%) CISSP
5 34 (7.73%) CISM
6 27 (6.14%) Azure Certification
7 26 (5.91%) Microsoft Certification
8 22 (5.00%) ITIL Certification
9 18 (4.09%) CISA
10 14 (3.18%) GCIA
10 14 (3.18%) GCIH
10 14 (3.18%) GREM
11 10 (2.27%) Computer Science Degree
12 9 (2.05%) ISO 27001 Lead Auditor
13 8 (1.82%) CCNA
13 8 (1.82%) Cisco Certification
14 6 (1.36%) CCNP
15 5 (1.14%) DV Cleared
16 4 (0.91%) AWS Certification
16 4 (0.91%) BPSS Clearance
Quality Assurance & Compliance
1 55 (12.50%) ISO/IEC 27001
2 48 (10.91%) SLA
3 22 (5.00%) Cyber Essentials
4 20 (4.55%) JSP 440
4 20 (4.55%) NIST
5 17 (3.86%) GRC
6 11 (2.50%) GDPR
7 6 (1.36%) QA
8 5 (1.14%) SOC 2
9 4 (0.91%) California Consumer Privacy Act
9 4 (0.91%) Cyber Essentials PLUS
9 4 (0.91%) ISO 22301
10 2 (0.45%) Accessibility
10 2 (0.45%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 2 (0.45%) NCSC
11 1 (0.23%) GxP
11 1 (0.23%) HIPAA
11 1 (0.23%) ISO 9001
System Software
1 73 (16.59%) Active Directory
2 22 (5.00%) Hyper-V
3 17 (3.86%) VMware Infrastructure
4 9 (2.05%) Docker
5 7 (1.59%) vSphere
6 4 (0.91%) Virtual Machines
7 3 (0.68%) Firmware
8 2 (0.45%) Oracle RAC
8 2 (0.45%) Terminal Services
9 1 (0.23%) BitLocker
9 1 (0.23%) Virtual Desktop
9 1 (0.23%) Virtual Servers
9 1 (0.23%) VMware NSX
Systems Management
1 23 (5.23%) Microsoft Intune
2 11 (2.50%) Terraform
3 9 (2.05%) SCCM
4 7 (1.59%) QRadar
5 6 (1.36%) Ansible
6 5 (1.14%) Kubernetes
7 4 (0.91%) Data Guard
7 4 (0.91%) Grafana
7 4 (0.91%) Kibana
8 2 (0.45%) DatAdvantage
8 2 (0.45%) FortiGate
8 2 (0.45%) Oracle RMAN
8 2 (0.45%) Rundeck
8 2 (0.45%) Symantec Endpoint Protection
8 2 (0.45%) vCenter Server
9 1 (0.23%) Active Directory Federation Services
9 1 (0.23%) Cisco Prime
9 1 (0.23%) EMC NetWorker
9 1 (0.23%) Nagios
9 1 (0.23%) WSUS
Vendors
1 110 (25.00%) Microsoft
2 41 (9.32%) VMware
3 39 (8.86%) Oracle
4 37 (8.41%) ServiceNow
5 21 (4.77%) Dell
6 20 (4.55%) Cisco
7 15 (3.41%) SAP
8 13 (2.95%) IBM
9 12 (2.73%) BMC
9 12 (2.73%) Splunk
10 11 (2.50%) Remedy
11 10 (2.27%) Google
12 8 (1.82%) Algorithmics
12 8 (1.82%) ION Trading
13 7 (1.59%) HP
13 7 (1.59%) Meraki
14 6 (1.36%) Adobe
14 6 (1.36%) Ubiquiti
15 5 (1.14%) Dynatrace
15 5 (1.14%) Virgin Media