1 to 25 of 40 Remote Permanent Service Analyst Jobs

Customer Service Analyst Newcastle upon Tyne £25,000 Hybrid working My client are seeking a Customer Service analyst to join their team on a permanent basis This role is working on a small and busy helpdesk and involves a strong focus on Customer Service and More ❯

Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS and Exchange Server is required for a leading IT management solutions provider based in Worthing … Week from Home) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows … Server OS, SQL, IIS and Exchange Server. Working as a Technical Support Engineer/IT Service Desk Analyst you will join the team to manage support cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst you will also More ❯

and share your information. time left to apply End Date: May 3, 2025 (21 days left to apply) job requisition id R Job Description: Service Desk Analyst Location: Cromwell Hospital, London Fixed-term contract for 6 months Salary range: £30,500 to £31,000 a year dependent on … patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. The Service Desk Analyst is the first point of contact for Service Requests and IT-related Incidents within the Cromwell Hospital. The role is … involved in the resolution of both hardware and software related IT incidents and Service Requests and will provide escalation paths to the 2nd and 3rd line IT support functions where required. Hours of work: Monday to Friday: Shift pattern of the following More ❯

Senior Service Desk Analyst Edinburgh (Hybrid working - 3 days in the office) £35,000 - £40,000 (dependent on experience) Our client is looking for a Senior Service Desk Analyst, who will play a vital role in the support function for their Central Edinburgh based office. The … successful Support Analyst will be comfortable with 2nd Line responsibilities and assisting with both on-site and remote support to circa 60-100 people. You will play a key role in evolving our service desk function, supporting users, solve complex problems, and drive productivity. You will be comfortable … human and automated efforts complement each other Document and track incidents, contributing to knowledge base development Stay updated on new technologies to maintain effective service delivery Skills & Experience: Experience within a Service Desk/Technical Support role A problem solving mindset, curious and someone who looks to new More ❯

Service Desk Analyst YOUR NEXT JOB! What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!But we’re more than that. 🌍✨ Our … may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security … provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Draw Them In (Role Overview): As a Service Desk Analyst at Wireless Logic, you'll be at the heart of our operations, ensuring our customers receive top-notch support and their More ❯

Service Desk Analyst (1st Line) West London – Hybrid Salary range £30,000 - £34,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within … their Service and Support team, where you’ll learn who to tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops …/2 days from home after probation) Private Medical Company socials/events Season Ticket Loans Paid Certifications & Qualifications Annual Salary Reviews As a Service Desk Analyst, your key responsibilities will include: Answer IT requests and issues by phone, email, and ticket system Fix 1st line tickets within More ❯

Service Desk Analyst (1st Line) West London – Hybrid Salary range £30,000 - £34,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within … their Service and Support team, where you’ll learn who to tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops …/2 days from home after probation) Private Medical Company socials/events Season Ticket Loans Paid Certifications & Qualifications Annual Salary Reviews As a Service Desk Analyst, your key responsibilities will include: Answer IT requests and issues by phone, email, and ticket system Fix 1st line tickets within More ❯

The Client Service Analyst works with our clients to offer innovative solutions and enhancing the service offered within our technology, custodial and direct to consumer offerings. This is a business to business client facing role, working with banks, wealth managers and Platforms on a daily basis. What … will be based in our London office, some travel may be required. Using innovative thinking you will assist in the continuous improvement of the service we offer our clients. We encourage ideas from all SEI employees and use these initiatives to drive us towards exceeding our customer expectations. With … Using your analytical skills you will be able to interpret raw data and pick out trends and opportunities. As a member of the Client Service Team you will be networking with the various other departments ensuring we continually strive to offer the best solutions and service to our More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in … save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class … service to our customers. Ensuring our processes are meeting and continue to meet the needs of the business by applying a principle of 'value first' as part of a regular review cycle. You will analyze data, identify trends, provide insight to key stakeholders in order to drive improvement. Everyone More ❯

IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. Ideally you'll … printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. This IT Service Desk Analyst More ❯

Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days More ❯

Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days More ❯

Job Title: IT Service Desk Analyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Salary: £26-29K, depending on experience + Benefits Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per … day. Company: We are assisting a growing company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing … appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a More ❯

Job Title: IT Service Desk Analyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Salary: £26-29K, depending on experience + Benefits Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per … day. Company: We are assisting a growing company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing … appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a More ❯

Customer Service Agent, Gateshead area £25,000 per annum, hybrid working Talent84 is pleased to support our long-term client, a leading software solutions provider, in their search for a Customer Service Agent. As a Customer Service Agent, you'll be part of a supportive team, assisting … customers with product and service inquiries via the helpdesk. Your main focus will be delivering excellent customer service by responding to queries and resolving issues efficiently and professionally. Youll work within helpdesk hours (Monday to Friday, 8am6pm, on a rotating 8-4 or 10-6 shift pattern). … systems and escalate issues as needed. Stay informed about products and services to provide effective support. Key Criteria Experience in a fast-paced customer service or helpdesk role. Strong communication skills, both verbal and written. Ability to work independently and as part of a team. Problem-solving skills and More ❯

We have the opportunity for a Service Support Analyst to join our IT department here at Tokio Marine Kiln on a 6-month fixed-term contract. (This role will be based on-site 5 days a week with some potential for hybrid working). Reporting to the Service … successful resolution, ensuring that all calls are dealt with promptly and to the customers' satisfaction and to communicate and escalate any problems to the Service Desk manager where necessary. Responsibilities: Troubleshoot and resolve where possible all IT related incidents and requests within a 1st/2nd line capacity and … set up and roll out of any hardware/mobile device requests. Maintain awareness of your call volumes/queues to ensure that customer service level agreements are met, paying attention to the reports in the service desk Dashboard, through the SD Analyst tab. Ensure that escalation More ❯

IT Service Desk Analyst - Professional Services (1st/2nd Line Hybrid) Shape the future of IT support in a role that goes beyond the basics. Are you passionate about technology and ready to tackle more than just password resets? Join a high-performing IT Service Desk at … point of contact for a global user base, delivering exceptional support across a modern and sophisticated IT environment. But this isn't your average service desk job - chatbots and automation tools handle many of the low-level, repetitive tasks, so you can focus on resolving more complex, technical issues. … tech stack, including Microsoft 365, Azure AD, Exchange Online, Teams , plus cutting-edge sector specific technology ITIL-aligned tools and practices focused on quality service and continual improvement A collaborative team culture that supports knowledge sharing and growth What You'll Bring Strong troubleshooting experience with Office 365, Active More ❯

Service Desk Administrator/Advisor Melksham Full-time, Permanent £24,600 per annum Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you. We are More ❯

Service Desk Administrator/Advisor Melksham Full-time, Permanent £24,600 per annum Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you. We are More ❯

day shifts 8-4 or 9-5 with 4 days in the office and 1 day working from home. You will provide excellent customer service, efficient technical incident resolution and user request fulfilment, work with members of your own 2nd line senior and the 1st line support team to … level of technical knowledge and applying effective troubleshooting techniques to aid in efficient incident resolution with in KPI's. Incident & Request Management - Provide excellent service and efficient incident resolution and request fulfilment. Manage Major Incidents - Ensure efficient and quality fixes, minimising disruption to the business and our passengers Monitor … Pro-actively monitor and analyse events, issues, and trends to identify and manage any service incidents or outages Knowledge Sharing - Knowledge sharing and dissemination of technical knowledge to other colleagues. Workload & Queue Management - Effective prioritisation and time management with focus on quality, efficient resolution, and meeting deadlines Continuous Improvement More ❯

and ServiceNow? NOW HIRING! Goodwill TalentBridge has partnered with a global leading manufacturer who is actively seeking an experienced IT Help Desk/Client Analyst to join their team. WHY WORK FOR OUR CLIENT Direct Hire Hybrid Work Environment - 3 days in office, 2 days remote! Competitive Pay … hour work weeks Comprehensive Benefit Package 401(k) w/Company Match! Profit Sharing PTO Learning & Development Opportunities & More! As the IT Service Desk/Client Analyst , you will be responsible for overseeing IT services and monitoring the service desk platform while acting as a first point … enhancements to applications Maintain knowledge of both new and existing technologies Collaborate with business units to reduce barriers Analyze internal data to identify customer service trends and propose solutions Assist with other duties as assigned LEVEL OF EXPERIENCE REQUIRED 3+ years of previous experience in an IT support/ More ❯

Ideally you should already hold Security (SC Clerance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk Support team supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯

1st/2nd Line Support Analyst – SaaS An excellent opportunity has arisen with an exciting SaaS company based in London. We’re seeking an IT Support Analyst to ensure smooth operation of their hardware, software, and conferencing tools. You will work on project rollouts, defining system standards, and … role. Role and Responsibilities: Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD … content Monitor trends, identify recurring issues, and maintain security protocols across devices and systems Liaise with external vendors for support and procurement, ensuring effective service delivery Skills and Experience: Proven experience managing devices and conferencing tools, including Zoom and Teams Knowledge of infrastructure, cloud, and IAAS strategies Strong communication More ❯

1st/2nd Line Support Analyst – SaaS An excellent opportunity has arisen with an exciting SaaS company based in London. We’re seeking an IT Support Analyst to ensure smooth operation of their hardware, software, and conferencing tools. You will work on project rollouts, defining system standards, and … role. Role and Responsibilities: Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD … content Monitor trends, identify recurring issues, and maintain security protocols across devices and systems Liaise with external vendors for support and procurement, ensuring effective service delivery Skills and Experience: Proven experience managing devices and conferencing tools, including Zoom and Teams Knowledge of infrastructure, cloud, and IAAS strategies Strong communication More ❯

Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer … a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre. 2nd Line IT Service Desk Analyst Glasgow City Centre/Hybrid £25,000 - £33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring More ❯