Service Analyst Jobs with Work from Home Options

Service Analyst
UK > Work from Home

The median Service Analyst salary for remote or hybrid work is £28,165 per year, according to job vacancies posted during the 6 months leading to 20 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 Jun 2024
Same period 2023 Same period 2022
Rank 388 385 497
Rank change year-on-year -3 +112 -22
Permanent jobs requiring a Service Analyst 219 261 459
As % of all permanent jobs with a WFH option 0.62% 0.70% 0.61%
As % of the Job Titles category 0.64% 0.73% 0.62%
Number of salaries quoted 184 202 368
10th Percentile £21,475 £21,299 £21,250
25th Percentile £25,000 £23,500 £23,793
Median annual salary (50th Percentile) £28,165 £30,000 £28,250
Median % change year-on-year -6.12% +6.19% +0.89%
75th Percentile £35,000 £37,500 £51,250
90th Percentile £53,875 £52,700 £75,000
UK median annual salary £27,500 £28,500 £27,500
% change year-on-year -3.51% +3.64% -3.51%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 34,224 35,954 73,616
% of permanent jobs with a recognized job title 96.28% 95.93% 97.29%
Number of salaries quoted 25,903 26,270 42,683
10th Percentile £33,250 £36,875 £36,250
25th Percentile £42,500 £47,447 £45,500
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Service Analyst trend for jobs with a WFH option

Service Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst salary trend for jobs with a WFH option

Service Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Analyst over the 6 months to 20 June 2024.

Service Analyst salary histogram for jobs with a WFH option

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 20 June 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Analyst in the job title.

1 90 (41.10%) Social Skills
2 80 (36.53%) Microsoft
3 69 (31.51%) Windows
4 61 (27.85%) ITIL
5 58 (26.48%) Microsoft 365
6 57 (26.03%) Active Directory
7 54 (24.66%) Customer Service
8 41 (18.72%) Microsoft Office
9 38 (17.35%) Problem-Solving
10 35 (15.98%) Azure
11 32 (14.61%) Service Management
12 31 (14.16%) Finance
13 30 (13.70%) Windows 10
14 24 (10.96%) Analytical Skills
15 23 (10.50%) VoIP
16 19 (8.68%) Service Delivery
16 19 (8.68%) ITSM
17 18 (8.22%) Legal
17 18 (8.22%) Asset Management
17 18 (8.22%) Degree
18 17 (7.76%) AWS
19 16 (7.31%) Windows Server
20 15 (6.85%) Law
21 14 (6.39%) Retail
21 14 (6.39%) Cost Optimisation
21 14 (6.39%) Self-Motivation
21 14 (6.39%) FinOps
22 13 (5.94%) Banking
22 13 (5.94%) Agile
22 13 (5.94%) Incident Management

Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.65%) Microsoft Exchange
2 6 (2.74%) SharePoint
3 4 (1.83%) Confluence
4 1 (0.46%) CMS
4 1 (0.46%) Skype for Business
Applications
1 41 (18.72%) Microsoft Office
2 5 (2.28%) Microsoft Excel
Business Applications
1 2 (0.91%) BambooHR
1 2 (0.91%) iTrent
2 1 (0.46%) Elite 3E
Cloud Services
1 58 (26.48%) Microsoft 365
2 35 (15.98%) Azure
3 17 (7.76%) AWS
4 12 (5.48%) Entra ID
5 9 (4.11%) Power Platform
6 8 (3.65%) SaaS
7 7 (3.20%) Snowflake
8 2 (0.91%) Azure Monitor
8 2 (0.91%) Dynamics 365
8 2 (0.91%) GCP
8 2 (0.91%) Google Drive
8 2 (0.91%) Google Workspace
8 2 (0.91%) WhatsApp
Communications & Networking
1 23 (10.50%) VoIP
2 12 (5.48%) VPN
3 11 (5.02%) LAN
3 11 (5.02%) Wi-Fi
4 10 (4.57%) WAN
5 9 (4.11%) Remote Desktop
6 8 (3.65%) DHCP
6 8 (3.65%) DNS
7 4 (1.83%) Cisco IOS
7 4 (1.83%) Skype
7 4 (1.83%) TCP/IP
8 2 (0.91%) Firewall
8 2 (0.91%) Internet
8 2 (0.91%) SAN
8 2 (0.91%) Wireless
9 1 (0.46%) Structured Cabling
9 1 (0.46%) VLAN
Database & Business Intelligence
1 9 (4.11%) Power BI
2 7 (3.20%) SQL Server
3 2 (0.91%) Oracle Reports
3 2 (0.91%) SAP HANA
4 1 (0.46%) Relational Database
Development Applications
1 10 (4.57%) JIRA
2 2 (0.91%) Atlassian Bamboo
General
1 90 (41.10%) Social Skills
2 31 (14.16%) Finance
3 24 (10.96%) Analytical Skills
4 18 (8.22%) Legal
5 15 (6.85%) Law
6 14 (6.39%) Retail
7 13 (5.94%) Banking
8 12 (5.48%) Inclusion and Diversity
9 10 (4.57%) Public Sector
10 8 (3.65%) German Language
11 7 (3.20%) Presentation Skills
12 6 (2.74%) French Language
12 6 (2.74%) Italian Language
12 6 (2.74%) Organisational Skills
12 6 (2.74%) Portuguese Language
12 6 (2.74%) Spanish Language
12 6 (2.74%) Swedish Language
12 6 (2.74%) Turkish Language
13 5 (2.28%) Advertising
13 5 (2.28%) Financial Institution
Libraries, Frameworks & Software Standards
1 5 (2.28%) XML
2 2 (0.91%) .NET
2 2 (0.91%) Oracle Fusion
Miscellaneous
1 14 (6.39%) Self-Motivation
2 8 (3.65%) Onboarding
3 7 (3.20%) Driving Licence
4 5 (2.28%) Management Information System
5 3 (1.37%) CCTV
5 3 (1.37%) CMDB
5 3 (1.37%) EPoS
5 3 (1.37%) Mainframe
5 3 (1.37%) Smart City
6 2 (0.91%) Analytical Mindset
6 2 (0.91%) Distributed Denial-of-Service
6 2 (0.91%) Housing Association
6 2 (0.91%) iPhone
6 2 (0.91%) PropTech
6 2 (0.91%) Replication
6 2 (0.91%) Security Operations Centre
7 1 (0.46%) Blackberry
7 1 (0.46%) Data Centre
7 1 (0.46%) e-Learning
7 1 (0.46%) iPad
Operating Systems
1 69 (31.51%) Windows
2 30 (13.70%) Windows 10
3 16 (7.31%) Windows Server
4 13 (5.94%) Android
5 11 (5.02%) Apple iOS
6 8 (3.65%) Windows Server 2012
6 8 (3.65%) Windows Server 2019
7 6 (2.74%) Windows Server 2016
8 5 (2.28%) Mac OS
9 3 (1.37%) Linux
10 2 (0.91%) Red Hat Enterprise Linux
Processes & Methodologies
1 61 (27.85%) ITIL
2 54 (24.66%) Customer Service
3 38 (17.35%) Problem-Solving
4 32 (14.61%) Service Management
5 19 (8.68%) ITSM
5 19 (8.68%) Service Delivery
6 18 (8.22%) Asset Management
7 14 (6.39%) Cost Optimisation
7 14 (6.39%) FinOps
8 13 (5.94%) Agile
8 13 (5.94%) Incident Management
9 12 (5.48%) Business Intelligence
9 12 (5.48%) Change Management
10 11 (5.02%) Time Management
11 10 (4.57%) Collaborative Working
11 10 (4.57%) Stakeholder Management
12 9 (4.11%) Analytics
12 9 (4.11%) Cybersecurity
13 8 (3.65%) Project Management
13 8 (3.65%) Statistics
Programming Languages
1 10 (4.57%) SQL
2 9 (4.11%) Python
3 7 (3.20%) R
3 7 (3.20%) T-SQL
4 5 (2.28%) PowerShell
5 2 (0.91%) Java
Qualifications
1 18 (8.22%) Degree
2 11 (5.02%) Microsoft Certification
3 9 (4.11%) ITIL Certification
4 7 (3.20%) A+ Certification
4 7 (3.20%) MCP
5 5 (2.28%) DBS Check
5 5 (2.28%) ITIL Foundation Certificate
6 4 (1.83%) Security Cleared
7 3 (1.37%) MCITP
8 2 (0.91%) CCA
8 2 (0.91%) Citrix Certification
8 2 (0.91%) Computer Science Degree
8 2 (0.91%) DV Cleared
8 2 (0.91%) MCDST
8 2 (0.91%) NVQ Level 3
9 1 (0.46%) ISEB
9 1 (0.46%) Network+ Certification
9 1 (0.46%) SC Cleared
Quality Assurance & Compliance
1 8 (3.65%) SLA
2 7 (3.20%) Data Quality
3 3 (1.37%) GDPR
4 2 (0.91%) ISO/IEC 27001
4 2 (0.91%) ITGC
4 2 (0.91%) QA
4 2 (0.91%) Sarbanes-Oxley
5 1 (0.46%) Accessibility
System Software
1 57 (26.03%) Active Directory
2 4 (1.83%) VMware Infrastructure
2 4 (1.83%) XenApp
2 4 (1.83%) XenDesktop
3 3 (1.37%) Virtual Desktop
4 2 (0.91%) Hyper-V
5 1 (0.46%) BitLocker
5 1 (0.46%) Virtual Servers
Systems Management
1 12 (5.48%) Microsoft Intune
2 8 (3.65%) SCCM
3 2 (0.91%) Backup Exec
3 2 (0.91%) Symantec Endpoint Protection
Vendors
1 80 (36.53%) Microsoft
2 10 (4.57%) iManage
3 9 (4.11%) Adobe
3 9 (4.11%) Apple
4 7 (3.20%) Alteryx
4 7 (3.20%) ServiceNow
5 6 (2.74%) Citrix
5 6 (2.74%) Snow
6 5 (2.28%) Cisco
6 5 (2.28%) Dell
7 4 (1.83%) Symantec
7 4 (1.83%) VMware
8 2 (0.91%) HP
8 2 (0.91%) Kofax
8 2 (0.91%) Oracle
8 2 (0.91%) Red Hat
8 2 (0.91%) Remedy
8 2 (0.91%) Sage
8 2 (0.91%) SAP
8 2 (0.91%) Veritas