1 to 25 of 30 Permanent Service Desk Analyst Jobs with Hybrid or WFH Options

Senior SQL Support Analyst, Utilities experience required, Home Based. Market rate salary. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good knowledge of SQL (tables … in support focused role dealing with escalated queries. * Knowledge of the energy sector, ideally with an understanding of electric and gas flows. * Strong customer service and stakeholder management experience. This is an excellent role with an expanding software house. The role is home based with one day a month … in the office. The Service Desk covers the hours 8am-6pm Monday - Friday and the rota is 8-4, 9-5 or 10-6. If you have the key skills and experience required please send your CV for a full brief. Interviews soon. more »

1st Line Service Desk Support Analyst - Nottingham £27,000pa + £5000pa On Call Allowance (On-Call Rota is 1 Week in 8) + Full Benefits Package + Career Development. Nottingham City Centre + Hybrid Working also - 6 Week Rota (3 x Weeks at Home then 3 x … and 19:00 This established and well known Legal company ranked No 1 in the UK, are seeking a committed and professional Service Desk Analyst to offers 1st Line Support to their UK wide user base. Reporting to the Service Desk Delivery Manager, you will … a 6 week rota which incurs 3 x Weeks remote working from home, then 3 x Weeks office based in Nottingham City Centre. The Service Desk is supported from 6am till 7pm and you will cover this on a day shift rota also. There is an excellent more »

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Service desk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type more »

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … . This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support … duties for services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system more »

IT Service Desk Analyst - Desktop, Starters/Movers/Leavers etc; Bristol, BS16 + 2 WFH days; £30-33k + bonus, 15% pension, 28 days holiday etc. A confident, enthusiastic IT Help Desk or Service Desk Analyst with strong customer service skills, is sought for this dynamic, finance org who, are continually investing in their IT services & using the latest technologies. The IT Service Desk Analyst will be part of a collaborative & supportive team of c20 who, provide 1st & 2nd line support to c1400 colleagues/users … Starters, Movers &/or Leavers. You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively. The IT Service Desk Analyst will utilise their broad IT knowledge ideally (but not essentially) including most of the following:- Creating and administering Starter, mover more »

Service Desk Analyst Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart … globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a full time, permanent basis. 37.5 hours to be worked on a rotational … analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified more »

Service Desk Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This Service Desk Analyst role will see you working to ITIL standards in a highly professional environment. As well … as at least 1 years' experience working on a service desk (for example, as a service desk analyst or service desk administrator), you will ideally have experience of: Working in an ITIL environment Service Desk Support (1st and some 2nd line … from a professional or regulated working environment ie financial, insurance, legal etc would be desirable Device management (eg mobiles/tablets) In return this Service Desk Analyst will be joining a financial services company with half a century's experience and strong customer loyalty. They promote an more »

Job Opportunity: ICT Service Desk Analyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT Service Desk Analyst to join our fabulous team … in Hemel Hempstead! The Role As an ICT Service Desk Analyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert 1st line Incident … all stages Ensure Tickets escalated to more senior Resolver Groups are correctly documented and investigated beforehand Work with internal Resolver Groups to ensure excellent service at all times Liaise with external support providers through to resolution Ensure Service Desk Tickets are managed within SLAs Provide site visits more »

Role: Service Desk Analyst Location: Luton (with potential for hybrid working after probation) Salary: £26 - 28K + a comprehensive range of Employee Benefits Key Skills: Service Desk Support, 1st and 2nd line, MS Office, technical support, investigating technical issues and resolving or escalating Why Apply … This role joins a busy, friendly team providing first class Service Desk/Desktop support across large User estate. The Role: To respond to 1st line and 2nd line tickets, investigate, diagnose and resolve issues, across MS Office suite, various devices, applications, comms equipment Escalate issues as needed … Provide excellent customer service to all Users of the service. Contribute ideas to the development of the new purpose built service desk tool The successful candidate will be able to demonstrate: Essential: 2+ years' experience in service desk role supporting a broad range of users more »

A Lancashire based Tech Company are looking to recruit a number of enthusiastic and ambitious Trainee Service Desk Analysts for its Tier 1 Service Desk.A great opportunity to break into the IT sector and be full trained and developed in troubleshooting software and hardware issues. Hybrid working more »

A Lancashire based Tech Company are looking to recruit a number of enthusiastic and ambitious Trainee Service Desk Analysts for its Tier 1 Service Desk.A great opportunity to break into the IT sector and be full trained and developed in troubleshooting software and hardware issues. Hybrid working … rd party suppliers through to resolution Assist in software deployment and configuration projects Communicate with other departments to ensure smooth operation of the Service Desk Who are we looking for? Are you looking for that initial break into the IT sector? Are you enthusiastic with great communication skills … your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call more »

Service Desk Analyst (1st & 2nd Line) Location: Cardiff, South Glamorgan (Hybrid) Salary: £25,00 - £25,700 + Excellent Benefits Permanent, Monday - Friday, 9am - 5pm (Occasional Travel) Our client is a prominent UK based charity, seeking a Service Desk Analyst to join their established team. … The Role: As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment. You are expected to manage a high volume of approximately 35-40 tickets per day. Duties … Over IP telephony solutions, with a focus on supporting Skype for Business. Requirements: Previous experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with IT Service Management tools i.e. ticket logging software, Microsoft System more »

Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a … have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified … and implemented. Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with more »

Role Overview As a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a … service desk role within an enterprise environment, excellent problem-solving skills, and a proactive approach to customer service. Key Responsibilities Provide first-level support for all IT-related issues and service requests. Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document … all service requests and incidents using IT Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement solutions to recurring issues. Maintain and update technical documentation and knowledge base articles. more »

We have an exciting opportunity for a Technical Service Desk Engineer to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a … ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills & Experience • Good communication, documentation and customer service skills • Experience of supporting the following: • Microsoft server operating systems • Microsoft Exchange • Microsoft Active Directory • VMware and/or Microsoft Hyper-V (VMware preferred more »

you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this … successful organisation. The Role As an integral member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic … concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical more »

Service Desk Analyst Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis. You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme … scheme, training and development, funding for personal qualifications and many, many more perks! You will provide first line IT support as part of the Service Desk team and you will be responsible for triaging and assigning support calls for the wider IT team as well as providing first …/laptops. Face to face and telephone support for users across the group is also required for a range of hardware and software issues. Service Desk Analyst – Key Skills: Technical experience with systems networking, databases, and user support Experience providing support with Microsoft operating systems and Office more »

Ready to level up your IT support career? Join our team as a Second Line Service Desk Analyst and become a key member of our tech problem-solving team! What you'll do: Crack complex cases: Put your diagnostic skills to work, going beyond the basics to … find those pesky IT gremlins for a variety of clients. Champion our users: Deliver exceptional customer service, making a real difference in their workdays. Learn and grow: Collaborate with our talented team, expanding your knowledge and boosting your career potential. Juggle tasks like a pro: Provide support via phone … logging tickets and explaining solutions. Strong problem-solving and analytical skills: You can isolate issues and find the most efficient fixes. Top notch customer service: You get a buzz out of helping customers. Why join the team at Lumina Technologies in Hemel Hempstead? This is a great opportunity to more »

IT Support Analyst Up to £35,000 On-site near Salisbury (with occasional remote working) What You'll Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve IT … incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting and fault diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues … on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and guidance within the IT department. Deliver on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT Security. Assist the IT Service more »

Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a Service Desk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this Service Desk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They more »

About The Role IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or more »

Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a Service Desk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this Service Desk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They more »

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business … handling how do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company … doing Providingan excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate more »

Role: Service Desk Analyst Location: Luton (with potential for hybrid working after probation) Salary: £26 - 28K + a comprehensive range of Employee Benefits Key Skills: Service Desk Support, 1st and 2nd line, MS Office, technical support, investigating technical issues and resolving or escalating Why Apply … This role joins a busy, friendly team providing first class Service Desk/Desktop support across large User estate. The Role: To respond to 1st line and 2nd line tickets, investigate, diagnose and resolve issues, across MS Office suite, various devices, applications, comms equipment Escalate issues as needed … Provide excellent customer service to all Users of the service. Contribute ideas to the development of the new purpose built service desk tool The successful candidate will be able to demonstrate: Essential: 2+ years' experience in service desk role supporting a broad range of users more »