Service Desk Analyst Jobs with Hybrid/Remote/WFH Options

Service Desk Analyst
UK > Work from Home

The median Service Desk Analyst salary for remote or hybrid work is £29,375 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 400 461 467
Rank change year-on-year +61 +6 +142
Permanent jobs requiring a Service Desk Analyst 45 128 202
As % of all permanent jobs with a WFH option 0.27% 0.38% 0.49%
As % of the Job Titles category 0.30% 0.39% 0.51%
Number of salaries quoted 38 112 154
10th Percentile £23,500 £21,000 £22,000
25th Percentile £25,563 £23,875 £23,500
Median annual salary (50th Percentile) £29,375 £27,500 £26,500
Median % change year-on-year +6.82% +3.77% +6.00%
75th Percentile £36,875 £30,000 £33,750
90th Percentile £48,938 £35,000 £37,425
UK median annual salary £28,074 £26,500 £26,500
% change year-on-year +5.94% - +6.00%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,104 32,408 39,814
% of permanent jobs with a recognized job title 90.89% 95.97% 96.00%
Number of salaries quoted 9,947 24,891 28,284
10th Percentile £29,750 £33,127 £36,750
25th Percentile £42,500 £42,500 £47,375
Median annual salary (50th Percentile) £58,000 £56,000 £62,500
Median % change year-on-year +3.57% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £93,750 £100,000
UK median annual salary £57,500 £52,500 £60,000
% change year-on-year +9.52% -12.50% -

Service Desk Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Service Desk Analyst trend for jobs with Hybrid/Remote/WFH options

Service Desk Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Service Desk Analyst.

Service Desk Analyst salary trend for jobs with a WFH option

Service Desk Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Service Desk Analyst over the 6 months to 9 May 2025.

Service Desk Analyst salary histogram for jobs with a WFH option

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 9 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Service Desk Analyst in the job title.

1 34 (75.56%) Active Directory
2 32 (71.11%) Microsoft 365
3 27 (60.00%) Windows
4 23 (51.11%) ITIL
5 21 (46.67%) Customer Service
6 20 (44.44%) Microsoft
7 18 (40.00%) Azure
8 14 (31.11%) Windows 10
8 14 (31.11%) Microsoft Exchange
8 14 (31.11%) Finance
9 13 (28.89%) Social Skills
10 12 (26.67%) Microsoft Office
11 11 (24.44%) ServiceNow
12 10 (22.22%) Incident Management
13 9 (20.00%) SharePoint
14 7 (15.56%) Cisco
14 7 (15.56%) Microsoft Intune
14 7 (15.56%) Mentoring
15 6 (13.33%) Continuous Improvement
15 6 (13.33%) Meraki
15 6 (13.33%) Change Management
15 6 (13.33%) VMware Infrastructure
15 6 (13.33%) Cloud Computing
15 6 (13.33%) ITSM
15 6 (13.33%) VMware
16 5 (11.11%) Agile
16 5 (11.11%) Management Information System
16 5 (11.11%) Workflow
16 5 (11.11%) Problem Management
16 5 (11.11%) SCCM

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (31.11%) Microsoft Exchange
2 9 (20.00%) SharePoint
3 2 (4.44%) IBM Notes
Applications
1 12 (26.67%) Microsoft Office
Business Applications
1 2 (4.44%) Elite 3E
2 1 (2.22%) Carpe Diem
Cloud Services
1 32 (71.11%) Microsoft 365
2 18 (40.00%) Azure
3 6 (13.33%) Cloud Computing
4 5 (11.11%) Entra ID
4 5 (11.11%) Mimecast
5 2 (4.44%) AWS
6 1 (2.22%) Dynamics 365
6 1 (2.22%) OneDrive
Communications & Networking
1 4 (8.89%) Firewall
2 3 (6.67%) LAN
2 3 (6.67%) Remote Desktop
2 3 (6.67%) SAN
3 2 (4.44%) Internet
3 2 (4.44%) WAN
3 2 (4.44%) Wi-Fi
3 2 (4.44%) Wireless
4 1 (2.22%) DHCP
4 1 (2.22%) DNS
4 1 (2.22%) Softphone
4 1 (2.22%) VPN
4 1 (2.22%) WebEx
Database & Business Intelligence
1 3 (6.67%) Azure SQL Data Warehouse
1 3 (6.67%) Data Warehouse
General
1 14 (31.11%) Finance
2 13 (28.89%) Social Skills
3 5 (11.11%) Inclusion and Diversity
4 4 (8.89%) Law
4 4 (8.89%) Public Sector
5 2 (4.44%) Analytical Skills
5 2 (4.44%) Banking
5 2 (4.44%) Legal
Miscellaneous
1 5 (11.11%) Management Information System
2 4 (8.89%) Video Conferencing
3 3 (6.67%) Data Centre
3 3 (6.67%) Driving Licence
3 3 (6.67%) Onboarding
3 3 (6.67%) Replication
4 2 (4.44%) Self-Motivation
5 1 (2.22%) Client/Server
5 1 (2.22%) iPhone
5 1 (2.22%) Mobile Computing
Operating Systems
1 27 (60.00%) Windows
2 14 (31.11%) Windows 10
3 5 (11.11%) Android
3 5 (11.11%) Apple iOS
4 4 (8.89%) Windows Server
5 2 (4.44%) Windows 7
6 1 (2.22%) Linux
Processes & Methodologies
1 23 (51.11%) ITIL
2 21 (46.67%) Customer Service
3 10 (22.22%) Incident Management
4 7 (15.56%) Mentoring
5 6 (13.33%) Change Management
5 6 (13.33%) Continuous Improvement
5 6 (13.33%) ITSM
6 5 (11.11%) Agile
6 5 (11.11%) Coaching
6 5 (11.11%) Creative Thinking
6 5 (11.11%) Problem Management
6 5 (11.11%) Service Management
6 5 (11.11%) Workflow
7 4 (8.89%) Problem-Solving
7 4 (8.89%) Ticket Management
8 3 (6.67%) Chat Support
9 2 (4.44%) Document Management
9 2 (4.44%) Knowledge Management
9 2 (4.44%) Proactive Monitoring
9 2 (4.44%) Remote Monitoring and Management
Programming Languages
1 2 (4.44%) PowerShell
Qualifications
1 3 (6.67%) Degree
2 2 (4.44%) CCA
2 2 (4.44%) Citrix Certification
2 2 (4.44%) MCP
Quality Assurance & Compliance
1 3 (6.67%) SLA
System Software
1 34 (75.56%) Active Directory
2 6 (13.33%) VMware Infrastructure
3 4 (8.89%) Hyper-V
4 2 (4.44%) XenApp
4 2 (4.44%) XenDesktop
Systems Management
1 7 (15.56%) Microsoft Intune
2 5 (11.11%) SCCM
3 2 (4.44%) Backup Exec
3 2 (4.44%) Symantec Endpoint Protection
4 1 (2.22%) DameWare
Vendors
1 20 (44.44%) Microsoft
2 11 (24.44%) ServiceNow
3 7 (15.56%) Cisco
4 6 (13.33%) Meraki
4 6 (13.33%) VMware
5 5 (11.11%) Sophos
6 4 (8.89%) Citrix
7 2 (4.44%) Dell
7 2 (4.44%) Fortinet
7 2 (4.44%) iManage
7 2 (4.44%) Lotus
7 2 (4.44%) N-able
7 2 (4.44%) Symantec
7 2 (4.44%) Veeam
7 2 (4.44%) Veritas
8 1 (2.22%) DocuSign
8 1 (2.22%) Intapp