4 of 4 Remote Permanent Service Desk Manager Jobs

Service Desk Manager - £40,000 - £45,000 + Bonus - Networking/Cloud - Hybrid/Bracknell Are you a leader looking for an opportunity to make a positive impact with a growing Service Desk? Want to work for an exciting MSP who are massively scaling up … Are you an operational and performance-driven individual who can ensure first-class customer service? Working for a forward-thinking MSP who are boasting growth year on year. Looking for a Service Desk Manager who can improve the operational performance of a team of up to … Line Engineers. The Service Desk covers multiple technology stacks, including, Cisco, Network Security and Cloud Services. Your primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Desk, delivering exceptional customer service and technical support to our clients. Knowledge & Experien More ❯

Job Title: Service Desk Manager Location: Hybrid - Leeds, UK Salary: £65,000 - £75,000 per annum (depending on experience) Why Apply? Are you a seasoned IT support professional with a passion for leadership, service excellence, and technical innovation? This is an exciting opportunity to take the … next step in your career as a Service Desk Manager. With a presence across multiple international markets and a focus on cutting-edge technology, this is a full-time leadership role offering challenge, growth, and the opportunity to make a real impact. Service Desk Lead Engineer … Responsibilities Lead and mentor a global 2nd Line Service Desk team, driving service excellence and adherence to SLAs Act as a senior escalation point for complex technical issues and coordinate with 1st and 3rd Line support Own and evolve ITIL-based service processes including incident, problem More ❯

Magento Service Desk Manager (or Analyst looking to make the leap into a manager role), is required by my client who are an eCommerce Technical Development Agency. This role is remote based. They are passionate about innovating within eCommerce - whether working directly on projects with retailers … will also need the ability to diagnose and resolve common Magento issues, including performance bottlenecks, payment gateway problems, and integration errors. As a Technical Service Desk Manager, you will be responsible for the successful delivery of all client tickets raised via the Service Desk, including … platforms. Strong communication skills to effectively liaise with clients, understand their issues, and explain technical concepts in a non-technical manner. Experience with support desk ticketing systems like Zendesk, Freshdesk, or Jira Service Desk for managing and prioritising customer requests. Knowledge of SLAs and the ability to More ❯

Service Desk Team Manager Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Service Desk Team Managers to join our 5* Service Desk and play a vital role in delivering exceptional IT support to our valued clients over the phone. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times … the role - All applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level. Your future duties and responsibilities Service Desk Team Managers are required to: • Manage a multi-skilled team of up to 25 analysts responsible for identifying, triaging and resolving customer More ❯