13 of 13 Remote/Hybrid Permanent Service Desk Manager Jobs

Service Desk Manager/Supervisor | 6 Month FTC | Chancery Lane | Hybrid Are you an experienced Service Desk leader who enjoys getting the best out of people, improving service performance and keeping a busy support operation running smoothly? We are recruiting for a Service Desk Manager/Supervisor to join a major international professional services organisation on an initial 6-month fixed-term contract . The position has arisen following significant organisational growth and will take ownership of the day-to-day Service Desk operation during a busy period ...

Group IT Service Desk Manager is responsible for the Group IT Service Desk function, taking day‐to‐day ownership of first and second‐line support delivery to all K3 Advisory Group business units with the exception of Wealth Management and Business Sales, which are supported … Reporting to the Head of Group IT, the role line manages the Principal Support Analysts and Support Analysts, and is responsible for embedding the Service function SOP pack, maintaining coverage across sites, and driving the performance and accountability agenda for desk staff. This is a hybrid workstyle, aligned ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support … Manager**Salary Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused ...

cater to the specific needs of both public and private sectors. Job Description 7 Month Contract With A local Authority Job Purpose The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery … high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders ...

meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve. About the role As Service Desk Manager, you will lead the evolution of a modern, high-performing Service Desk that underpins digital policing across Wiltshire … services. This is an exciting opportunity to shape how support services are delivered, drive continual improvement and build a culture of innovation, accountability and service excellence that enables the future of Digital, Data and Technology across the Force. What you will be doing Lead and develop a high-performing ...

need to be local to Wakefield/Leeds area due to the commute to our office space (The Nostell Estate, WF4 1AB). As Service Desk Manager, you will be responsible for the day-to-day management and performance of our service desk , ensuring customers … complex technical issues and ensuring tickets are managed effectively from initial logging through to resolution. Youll also play a key role in improving our service desk processes, documentation, customer experience and overall service delivery. This is a hands-on management role within a fast-paced MSP environment ...

Service Desk Manager, you’ll lead our small team of IT Support Analysts and make sure colleagues receive responsive, reliable and customer-focused support. You’ll oversee incidents, requests and production support, acting as the main escalation point for critical issues while remaining hands-on with … business systems, including Microsoft 365 and Dynamics 365, and work closely with colleagues, business stakeholders and external IT partners to meet agreed service levels. You’ll also use service insight, automation and the Halo ITSM platform to improve processes, strengthen service reliability and create an excellent colleague ...

Civic Recruitment Limited is looking for a Service Desk Manager for a 7-month contract with a local authority in Chichester. You will lead the Technology Services Service Desk across L1 to L3, delivering high-quality IT support and driving incident management. The role requires ...

need to be local to Wakefield/Leeds area due to the commute to our office space (The Nostell Estate, WF4 1AB). As Service Desk Manager, you will be responsible for the day-to-day management and performance of our service desk , ensuring customers … receive a consistently high level of technical support and service click apply for full job details ...

Client] is seeking a Service Desk Manager to lead a busy two-location operation in a major international professional services organisation. This hybrid role combines people leadership with service-delivery governance, focused on maintaining strong performance across a growing support function. You will coach analysts, manage … rotas, oversee ticket queues and escalations, monitor SLAs and KPIs, and drive process improvements while maintaining high service standards in a changing environment. #J-18808-Ljbffr ...

Solirius Reply part of the Reply Group is seeking a Service Desk Manager to lead a mature, remote-enabled support function for 400+ analysts. You will orchestrate triage, incident resolution, and escalation to Cloud/Software Engineering teams, while fine-tuning Jira workflows to optimize performance. With … 5+ years in leadership and active UK SC clearance, you will drive continuous service improvements, maintain high customer satisfaction, and align operations with complex client needs in a #J-18808-Ljbffr ...

VIQU Limited is partnering with a leading financial services organisation to recruit a Service Desk & Support Manager in London. The role leads and develops the internal IT Support function, focusing on people development, performance, resource planning and continual improvement. It is not a hands-on ticket role ...

Experience in ITSM, service delivery and leading teams, plus ITIL 4 Foundation, are essential. This hybrid role offers development opportunities and a commitment to safeguarding the community. #J-18808-Ljbffr ...