Service Desk Manager Jobs with Work from Home Options

Service Desk Manager
UK > Work from Home

The median Service Desk Manager salary for remote or hybrid work is £60,000 per year, according to job vacancies posted during the 6 months leading to 19 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 Jun 2024
Same period 2023 Same period 2022
Rank 570 587 839
Rank change year-on-year +17 +252 -264
Permanent jobs requiring a Service Desk Manager 32 46 62
As % of all permanent jobs with a WFH option 0.090% 0.12% 0.082%
As % of the Job Titles category 0.094% 0.13% 0.084%
Number of salaries quoted 25 41 58
10th Percentile £47,000 £36,250 £36,175
25th Percentile £52,500 £37,870 £40,625
Median annual salary (50th Percentile) £60,000 £49,000 £55,000
Median % change year-on-year +22.45% -10.91% +37.50%
75th Percentile £65,000 £61,500 £60,938
90th Percentile £77,500 £70,000 £70,000
UK median annual salary £50,000 £50,000 £50,000
% change year-on-year - - +12.36%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 34,224 35,954 73,616
% of permanent jobs with a recognized job title 96.28% 95.93% 97.29%
Number of salaries quoted 25,903 26,270 42,683
10th Percentile £33,250 £36,875 £36,250
25th Percentile £42,500 £47,447 £45,500
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Manager
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Manager in the job title as a proportion of all IT jobs advertised.

Service Desk Manager trend for jobs with a WFH option

Service Desk Manager
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Manager.

Service Desk Manager salary trend for jobs with a WFH option

Service Desk Manager
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Desk Manager over the 6 months to 19 June 2024.

Service Desk Manager salary histogram for jobs with a WFH option

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 19 June 2024, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Desk Manager in the job title.

1 23 (71.88%) ITIL
2 17 (53.13%) Microsoft
3 15 (46.88%) Microsoft 365
4 12 (37.50%) Social Skills
4 12 (37.50%) Customer Service
5 11 (34.38%) Service Management
5 11 (34.38%) ITSM
6 10 (31.25%) SLA
6 10 (31.25%) Finance
7 9 (28.13%) Stakeholder Management
7 9 (28.13%) Service Delivery
8 8 (25.00%) Performance Management
9 7 (21.88%) Azure
9 7 (21.88%) Problem-Solving
9 7 (21.88%) Mentoring
10 6 (18.75%) Service Desk Management
10 6 (18.75%) Active Directory
11 5 (15.63%) ITIL Certification
11 5 (15.63%) Microsoft Office
11 5 (15.63%) Windows
11 5 (15.63%) ServiceNow
11 5 (15.63%) Problem Management
11 5 (15.63%) Analytical Skills
12 4 (12.50%) Process Improvement
12 4 (12.50%) Coaching
12 4 (12.50%) Cybersecurity
12 4 (12.50%) Mimecast
12 4 (12.50%) Entra ID
12 4 (12.50%) Sophos
12 4 (12.50%) Qualys

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.13%) Microsoft Exchange
1 1 (3.13%) SharePoint
Applications
1 5 (15.63%) Microsoft Office
2 3 (9.38%) Microsoft Excel
3 2 (6.25%) Microsoft PowerPoint
Cloud Services
1 15 (46.88%) Microsoft 365
2 7 (21.88%) Azure
3 4 (12.50%) Entra ID
3 4 (12.50%) Mimecast
4 3 (9.38%) AWS
5 1 (3.13%) Power Platform
5 1 (3.13%) SaaS
5 1 (3.13%) WhatsApp
Communications & Networking
1 1 (3.13%) DHCP
1 1 (3.13%) DNS
1 1 (3.13%) LAN
1 1 (3.13%) TCP/IP
1 1 (3.13%) VoIP
1 1 (3.13%) VPN
1 1 (3.13%) WAN
Database & Business Intelligence
1 1 (3.13%) Power BI
1 1 (3.13%) PowerPivot
Development Applications
1 1 (3.13%) JIRA
General
1 12 (37.50%) Social Skills
2 10 (31.25%) Finance
3 5 (15.63%) Analytical Skills
4 3 (9.38%) Financial Institution
4 3 (9.38%) Public Sector
5 2 (6.25%) Banking
6 1 (3.13%) Aerospace
6 1 (3.13%) Inclusion and Diversity
6 1 (3.13%) Organisational Skills
6 1 (3.13%) Pharmaceutical
6 1 (3.13%) Presentation Skills
Miscellaneous
1 2 (6.25%) Management Information System
2 1 (3.13%) Blackberry
2 1 (3.13%) BYOD
2 1 (3.13%) CMDB
2 1 (3.13%) Data Centre
2 1 (3.13%) Driving Licence
2 1 (3.13%) iPhone
2 1 (3.13%) Podcast
2 1 (3.13%) Product Ownership
2 1 (3.13%) Self-Motivation
2 1 (3.13%) Virtual Team
Operating Systems
1 5 (15.63%) Windows
2 3 (9.38%) Windows 10
3 1 (3.13%) Apple iOS
3 1 (3.13%) Linux
Processes & Methodologies
1 23 (71.88%) ITIL
2 12 (37.50%) Customer Service
3 11 (34.38%) ITSM
3 11 (34.38%) Service Management
4 9 (28.13%) Service Delivery
4 9 (28.13%) Stakeholder Management
5 8 (25.00%) Performance Management
6 7 (21.88%) Mentoring
6 7 (21.88%) Problem-Solving
7 6 (18.75%) Service Desk Management
8 5 (15.63%) Problem Management
9 4 (12.50%) Coaching
9 4 (12.50%) Cybersecurity
9 4 (12.50%) Process Improvement
10 3 (9.38%) Continuous Improvement
10 3 (9.38%) Line Management
10 3 (9.38%) Root Cause Analysis
11 2 (6.25%) Agile
11 2 (6.25%) Asset Management
11 2 (6.25%) Information Security
Qualifications
1 5 (15.63%) ITIL Certification
2 2 (6.25%) Degree
3 1 (3.13%) A+ Certification
3 1 (3.13%) BPSS Clearance
3 1 (3.13%) CCNA
3 1 (3.13%) Cisco Certification
3 1 (3.13%) ITIL Foundation Certificate
3 1 (3.13%) MCITP
3 1 (3.13%) Microsoft Certification
Quality Assurance & Compliance
1 10 (31.25%) SLA
2 2 (6.25%) ISO/IEC 27001
3 1 (3.13%) Cyber Essentials
System Software
1 6 (18.75%) Active Directory
2 1 (3.13%) VMware Infrastructure
Systems Management
1 1 (3.13%) Ansible
1 1 (3.13%) Microsoft Intune
1 1 (3.13%) SCCM
1 1 (3.13%) Terraform
Vendors
1 17 (53.13%) Microsoft
2 5 (15.63%) ServiceNow
3 4 (12.50%) Qualys
3 4 (12.50%) Sophos
4 2 (6.25%) Genesys
5 1 (3.13%) Apple
5 1 (3.13%) Meraki
5 1 (3.13%) SolarWinds
5 1 (3.13%) Spotify
5 1 (3.13%) VMware