Service Desk Manager Jobs with Hybrid/Remote/WFH Options

Service Desk Manager
UK > Work from Home

The median Service Desk Manager salary for remote or hybrid work is £55,000 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 434 554 597
Rank change year-on-year +120 +43 +193
Permanent jobs requiring a Service Desk Manager 27 31 49
As % of all permanent jobs with a WFH option 0.15% 0.092% 0.12%
As % of the Job Titles category 0.16% 0.096% 0.13%
Number of salaries quoted 26 24 46
10th Percentile £41,875 £47,000 £36,750
25th Percentile £46,563 £56,063 £41,123
Median annual salary (50th Percentile) £55,000 £60,000 £47,500
Median % change year-on-year -8.33% +26.32% -13.64%
75th Percentile £60,000 £65,000 £60,500
90th Percentile £62,500 £75,500 £68,750
UK median annual salary £52,500 £50,250 £50,000
% change year-on-year +4.48% +0.50% -

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 16,718 32,411 39,038
% of permanent jobs with a recognized job title 91.30% 96.07% 95.94%
Number of salaries quoted 9,854 24,821 27,720
10th Percentile £28,500 £33,250 £36,750
25th Percentile £42,500 £42,500 £47,375
Median annual salary (50th Percentile) £57,500 £56,318 £62,500
Median % change year-on-year +2.10% -9.89% +4.17%
75th Percentile £76,250 £75,000 £81,250
90th Percentile £100,000 £93,750 £100,000
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

Service Desk Manager
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Service Desk Manager in the job title as a proportion of all IT jobs advertised.

Service Desk Manager trend for jobs with Hybrid/Remote/WFH options

Service Desk Manager
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Service Desk Manager.

Service Desk Manager salary trend for jobs with a WFH option

Service Desk Manager
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Service Desk Manager over the 6 months to 16 May 2025.

Service Desk Manager salary histogram for jobs with a WFH option

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 16 May 2025, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Service Desk Manager in the job title.

1 20 (74.07%) ITIL
1 20 (74.07%) Microsoft 365
2 17 (62.96%) Azure
3 15 (55.56%) Microsoft
3 15 (55.56%) Social Skills
4 14 (51.85%) ITSM
5 13 (48.15%) ITIL Certification
6 11 (40.74%) AWS
6 11 (40.74%) Problem Management
7 10 (37.04%) Configuration Management
7 10 (37.04%) Process Improvement
8 9 (33.33%) People Management
8 9 (33.33%) Customer-Centricity
8 9 (33.33%) Microsoft Office
8 9 (33.33%) Service Management
8 9 (33.33%) Change Management
8 9 (33.33%) SLA
8 9 (33.33%) Asset Management
9 8 (29.63%) Information Security
9 8 (29.63%) Information Security Management
9 8 (29.63%) Security Management
9 8 (29.63%) Management Information System
9 8 (29.63%) ISMS
9 8 (29.63%) .NET
9 8 (29.63%) Oracle
9 8 (29.63%) SQL Server
9 8 (29.63%) IIS
9 8 (29.63%) Client/Server
9 8 (29.63%) Private Cloud
9 8 (29.63%) SaaS

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (29.63%) IIS
2 3 (11.11%) Microsoft Exchange
3 1 (3.70%) nginx
Applications
1 9 (33.33%) Microsoft Office
Business Applications
1 1 (3.70%) Magento
1 1 (3.70%) Payment Gateway
Cloud Services
1 20 (74.07%) Microsoft 365
2 17 (62.96%) Azure
3 11 (40.74%) AWS
4 8 (29.63%) SaaS
5 1 (3.70%) Amazon CloudWatch
5 1 (3.70%) AWS CloudTrail
5 1 (3.70%) GCP
5 1 (3.70%) Google Workspace
5 1 (3.70%) Stripe
Communications & Networking
1 1 (3.70%) DHCP
1 1 (3.70%) DNS
1 1 (3.70%) Firewall
1 1 (3.70%) Network Security
1 1 (3.70%) SSL
1 1 (3.70%) TCP/IP
1 1 (3.70%) VPN
Database & Business Intelligence
1 8 (29.63%) SQL Server
2 1 (3.70%) Amazon RDS
2 1 (3.70%) MariaDB
2 1 (3.70%) Redis
Development Applications
1 5 (18.52%) JIRA
General
1 15 (55.56%) Social Skills
2 3 (11.11%) Analytical Skills
2 3 (11.11%) Inclusion and Diversity
3 2 (7.41%) Presentation Skills
4 1 (3.70%) Legal
4 1 (3.70%) Marketing
4 1 (3.70%) Retail
Libraries, Frameworks & Software Standards
1 8 (29.63%) .NET
2 1 (3.70%) Middleware
Miscellaneous
1 8 (29.63%) Client/Server
1 8 (29.63%) Management Information System
1 8 (29.63%) Private Cloud
2 2 (7.41%) Legacy Systems
2 2 (7.41%) Onboarding
3 1 (3.70%) CMDB
3 1 (3.70%) Self-Motivation
Operating Systems
1 7 (25.93%) Windows
2 5 (18.52%) Windows 10
3 1 (3.70%) Android
3 1 (3.70%) Apple iOS
3 1 (3.70%) Linux
3 1 (3.70%) Mac OS
3 1 (3.70%) Windows Server
Processes & Methodologies
1 20 (74.07%) ITIL
2 14 (51.85%) ITSM
3 11 (40.74%) Problem Management
4 10 (37.04%) Configuration Management
4 10 (37.04%) Process Improvement
5 9 (33.33%) Asset Management
5 9 (33.33%) Change Management
5 9 (33.33%) Customer-Centricity
5 9 (33.33%) People Management
5 9 (33.33%) Service Management
6 8 (29.63%) Information Security
6 8 (29.63%) Information Security Management
6 8 (29.63%) ISMS
6 8 (29.63%) Security Management
7 5 (18.52%) Continuous Improvement
7 5 (18.52%) Problem-Solving
8 4 (14.81%) Incident Management
8 4 (14.81%) Service Delivery
8 4 (14.81%) Service Desk Management
9 3 (11.11%) Customer Service
Programming Languages
1 2 (7.41%) SQL
2 1 (3.70%) PHP
2 1 (3.70%) PowerShell
Qualifications
1 13 (48.15%) ITIL Certification
2 4 (14.81%) Degree
3 2 (7.41%) Azure Certification
3 2 (7.41%) DBS Check
4 1 (3.70%) BPSS Clearance
4 1 (3.70%) Computer Science Degree
4 1 (3.70%) PMI Certification
4 1 (3.70%) PMP
Quality Assurance & Compliance
1 9 (33.33%) SLA
2 1 (3.70%) PMO
System Software
1 4 (14.81%) Active Directory
2 1 (3.70%) Varnish
Vendors
1 15 (55.56%) Microsoft
2 8 (29.63%) Oracle
3 5 (18.52%) Cisco
3 5 (18.52%) ServiceNow
4 3 (11.11%) Meraki
5 2 (7.41%) Google
6 1 (3.70%) Adobe
6 1 (3.70%) Apple
6 1 (3.70%) Freshdesk
6 1 (3.70%) PayPal