1 to 25 of 183 Remote/Hybrid Permanent Service Management Jobs

Obsolescence Manager Location: Huntingdon, UK Clearance level - High - (DV) Developed Vetting UNLEASH YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance … accountable to the Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design ...

Service Management Lead Contract Length: 8 Months Location: Warwick (Hybrid - UK Candidates Only) Day Rate: £400-£425 Inside IR35 Start Date: ASAP We're looking for an experienced IT Service Management Lead to support and continually improve IT service operations across a large enterprise environment. … Over the next 8 months, you'll work closely with IT teams, suppliers and business stakeholders. The IT Service Management Lead will coordinate service management activities including Change, Major Incident and Problem Management whilst helping improve service quality, reporting, governance and the overall user ...

ABOUT THE ROLE SERVICE MANAGEMENT is the guardian of end-to-end technology service performance and compliance across the Partnership. Ensuring our IT services operate successfully and align with business requirements, this role acts as a key driver in delivering the Partnership Plan while assuring services operate … within our risk appetite. As the Service Assurance Manager, you will own, lead, and assure the design, execution, and quality of vital IT operational processes—including IT Operational Risk, Disaster Recovery & Business Continuity, Capacity, Service Level Management, Service Performance Insight, Service Design/transition ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

Location: Remote/Hybrid (UK) Job Type: Full-time Salary: £65k - £80k, dependent on experience Shape the Future of Service Management For more than 36 years, Marval has been at the forefront of Service Management innovation. As one of the original co-authors of ITIL … that organisations across the globe still rely on today. Now, we're building on that legacy. Our intelligent, no-code ITSM, ESM and Managed Service Management solutions empower organisations worldwide to transform the way they deliver services. As we continue to evolve our platform and accelerate our product ...

Your new company We are currently recruiting for a Service Desk Lead/Junior Service Manager on behalf of a growing organisation operating within the Defence sector. As the business continues to expand its customer base, a newly created opportunity has arisen to act as the bridge between … technical teams and end customers, ensuring the consistent delivery of high-quality IT services. This position is ideal for an experienced Service Desk Lead, Service Desk Supervisor or Service Desk Manager looking to take the next step into Service Management. The role offers genuine career progression ...

leading financial services organisation, who are seeking an experienced CMDB Product Manager to drive the strategy, governance and continuous improvement of its Configuration Management Database (CMDB) capability within a large-scale IT Service Management environment. This role can be based in Northampton, Knutsford, Manchester or Glasgow. … Role You will work closely with technology teams and stakeholders to optimise IT service management processes, improve service delivery, and ensure CMDB data quality and governance standards are maintained. This role combines product ownership, strategic leadership, and deep ServiceNow expertise to support enterprise-wide technology services. ...

identify and overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana … teams with which you partner. What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid‐market accounts (300–2,000 employees), from discovery through proof, demo, and close Develop a deep understanding of IT and service ...

currently recruiting for a Service Delivery Manager to join a leading Managed Service Provider supporting a major public sector customer. This is an excellent opportunity for an experienced Service Delivery Manager who enjoys building strong customer relationships, driving continual service improvement and ensuring high levels … service delivery within a fast-paced managed services environment. This is a predominantly remote role with one day per week required on-site in Swansea. The Role As the Service Delivery Manager, you will act as the primary point of contact for your assigned customer, ensuring contractual obligations ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides … support function across two countries. The successful candidate will define what excellent B2B support looks like, strengthen the existing operating model and ensure customer service is fully connected to the wider business. You will work closely with Product, Sales, Engineering and Operations to improve customer outcomes, protect strategic accounts ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

maintenance of Partnership hardware assets, licensing of software, protection of intellectual property and legal obligations. You will set and and maintain Partnership Asset Management policies, procedures and standards, directing and assuring the Service Integrator against these. You will promote commitment to asset control. Lastly you will initiate assessment … will actively support and partner with these teams during software contract negotiations and vendor disputes. You will be accountable for the Configuration & Asset management process, and take the lead role in setting and ensuring all Configuration & Asset Management standards and goals are applied and met, securing adherence ...

Service Delivery Manager Permanent Location: UK - Remote Salary: £75,000 - £85,000 (+ benefits) Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management We're recruiting an SC Cleared Service Delivery Manager to join … delivering managed services to large public sector customers. This is a customer-facing role where you'll take ownership of a portfolio of managed service contracts, ensuring services are delivered against agreed SLAs while building strong relationships with customers and internal delivery teams. Although the role is home-based ...

Service Delivery Manager | Edinburgh | Hybrid Working | Competitive Pay & Benefits Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations transform … they work through innovative managed services, cloud solutions and expert consultancy. We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. If you're passionate about ...

Operations Here's what you'll be doing As the Head of Digital Technology Security & Operations , you will lead the delivery of cyber security, service management, and colleague experience technology services across E.ON UK. Reporting to the Director of Common Digital Services, you will be responsible for ensuring … operational excellence, driving service performance, and delivering technology services that support the UK business strategy while aligning with UK and Group Digital Technology objectives. Working across a complex, multi-sourced environment, you will build strong partnerships with internal and external stakeholders to deliver secure, reliable, and customer-focused technology ...

Security & Operations will report directly to the Director of Common Digital Services. The HO DT Security & Operations will be accountable for providing cyber security, service management and colleague experience technology services into E.ON UK . They are accountable for delivering all services in accordance with agreed measures … deliver the UK Business strategy, aligned to UK DT and Group DT strategic requirements. Accountable for ensuring the operational performance of cyber security, service management and colleague experience technology services into E.ON UK. Responsible for ensuring that all parties internal and external in a complex multi sourced/ ...

Security & Operations will report directly to the Director of Common Digital Services. The HO DT Security & Operations will be accountable for providing cyber security, service management and colleague experience technology services into E.ON UK . They are accountable for delivering all services in accordance with agreed measures … deliver the UK Business strategy, aligned to UK DT and Group DT strategic requirements. Accountable for ensuring the operational performance of cyber security, service management and colleague experience technology services into E.ON UK. Responsible for ensuring that all parties internal and external in a complex multi sourced/ ...

opportunity has arisen for an experienced IT Support Team Leader to join a growing organisation undergoing significant investment in its IT infrastructure and internal service capability. Our client is seeking a technically strong and people-focused IT professional to lead their IT Support function, drive service improvements … help shape the future of their IT Service Management (ITSM) capability. This role offers the opportunity to lead a small support team while playing a key part in implementing modern service management processes, improving operational efficiency, and supporting business-critical technology projects. The Role Reporting ...

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape … future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

Service Desk Analyst The Opportunity We're looking for a customer-focused Service Desk Analyst to join a busy and collaborative IT team, providing high-quality technical support across a diverse technology environment. This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer … service, and working within a structured IT Service Management (ITSM) environment. This is a hybrid role requiring the successful candidate to work 2–3 days per week from our client's office in Bristol , with the remaining time working remotely or from other agreed locations. Occasional travel ...

Opportunity We're seeking a driven, entrepreneurial Account Executive to join a newly formed team bringing Asana's platform to IT and service teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, working as part of a dedicated team … helping to bring customer feedback to the product team and design the product and pricing strategy. You'll be starting conversations with IT leaders, service delivery teams, and cross‐functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver exceptional employee experiences. This ...

ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. … work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative ...

intelligence, and innovation? We're looking for an experienced ITOM Product Owner to lead the vision, strategy, and roadmap for our ServiceNow IT Operations Management (ITOM) platform, ensuring it delivers meaningful business value and supports operational excellence across the organisation. In this pivotal role, you'll work … intersection of technology and business, shaping and evolving capabilities such as Discovery, CMDB, Service Mapping, Event Management, AIOps, Cloud Operations, and Automation. Partnering with stakeholders, architects, engineers, and delivery teams, you'll drive product adoption, prioritise investment, champion best-practice use of the platform, and ensure the ServiceNow ...

First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. … first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical ...