1 to 12 of 12 Permanent Ticket Management Jobs with Hybrid or WFH Options

provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally … skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new more »

Digital Support Analyst - Staffordshire - Hybrid Role - £28K, As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling. The role.. Incident … Management; technical triage, ticket management (through internal & 3rd party support teams). Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects. Working with internal IT & Digital teams identifying areas of improvements that would … to ensure security standards are being What you'll bring Knowledge of: Microsoft Azure Cloud Hosting Web Application support Common application monitoring tools Domain Management SSL Certificates Security Investigating/Troubleshooting IT Server Infrastructure related incidents. With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP more »

function of internal team members. Provide training of all Company tools and applications, for staff and customers. Provide accurate reports and metrics to Company management on the status and performance of Company tools and applications. Liaise with Vendors and peers to resolve issues with tools and applications. Proactively maintain … assigned by the Managed Services Manager or Operations Director. Adopt continuous learning and improvement processes in all aspects of the position. Key accountabilities Leadership, Management and Accountability Oversight and governance of all global systems at technical level Outcome-based reporting on Centralised Services activities and workstreams Project management of Centralised Services projects, including internal stakeholder and engineer management Ensure maximum network security through patching, backup monitoring and mgmt., antivirus review and remediation, etc Increase standardisation through identification of non-standard environments and support to implement standards Develop and maintain automation routines. Implement, participate and promote Quality more »

ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales, timely update of the company’s Service Management ticketing system, carry out all maintenance tasks for on-site services as detailed in contracted service management plan, maintain those Reference Facilities that …/Hardware Infrastructure Patching • End User Hardware - Laptops/Thin Clients • Networking Fundamentals • Mechanical engineering skills- i.e. using drills, building stands for displays. • ITSM Ticket Management • Enterprise Hardware Solutions i.e. Rack mounted equipment. • Carrying out site surveys and completing site survey reports with accurate write ups and Visio … diagrams. Advantageous Technical Experience: • Anti-Virus Solutions • Enterprise Cloud Platforms – Azure/AWS • Mobile Device Management Solutions • VMware Horizon, ESXi & vSphere • Windows Server 2016 to 2022 • Active Directory Administration • VOIP hardware • Enterprise Backup Solutions • Windows RDS (Remote Desktop Solution) • Firewall technologies. • Linux OS • Public Key Infrastructure (PKI) • Switch Technologies more »

desktop automation, remote control tools and security solutions, Scripting and standardisation, optimisation, and automation. Participate in the design and maintenance of our current device management systems. This will include: Advanced InTune administration. SCCM administration. Scripting. Led administrator and maintain BeyondTrust EPM. Device management and automation, including Desktop OS … Windows), VDI (windows365 + AVD), and Mobile Device management. Manage and maintain mobile device management (MDM and MAM). Power Bi dashboard creation and maintenance. Administer Office 365. Install, configure, test and maintain operating systems, application software, system management tools, and desktop hardware. Manage, maintain and develop remote … and configuration Active Directory/LDAP user and group administration Extensive experience with Microsoft Active Directory (AD & Azure AD Premium) Working knowledge of ServiceDesk ticket management systems Advanced PowerShell Scripting experience for provisioning and other administration tasks more »

related to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are … first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through more »

Assist in delivering small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our client's IT standards for service excellence. - Offer informal training and coaching to IT users, helping them master new more »

services, such as Microsoft 365. Monitor clients' systems via remote monitoring tools. Escalate complex issues to a 3rd Line engineer when necessary. Ensure effective ticket management and communication with clients. Participate in the on-call service rotation (1 in 5 weeks). The Company IDT offers flexible IT more »

Storage concepts - NAS/SAN, iSCSI/Fibre Channel, RAID, Disk Systems A good working knowledge of: Project frameworks - Agile/Prince2 ITIL and Ticket Management Personal Attributes: Energetic with a strong work ethic and excellent communication skills - verbal and written. A champion mentor, able to support others more »

for any escalations and will coach the team to improve their performance. Some desirable skills include: Excellent communicator Experience in service desk operations and ticket management. Scripting skills in PowerShell/Bash. Experience with Azure Active Directory and/or Windows Server 201x System administration experience Knowledge of ITIL more »

a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies. Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner. Ensure more »

be responsible for ensuring the smooth operation of all IT support services within the organization. This role focuses on managing first-level support, device management, procurement, and the efficient handling of our ticketing system. Profile: * Minimum 5 years of experience in IT support, specifically in managing helpdesk operations and … PCs, laptops, mobile phones, and other peripherals. * Familiarity with data protection laws and compliance requirements within a technical support context. Areas of Responsibility: Device Management: Overseeing the deployment, maintenance, and troubleshooting of end-user devices and related hardware. Implementing policies for the effective life cycle management of all … IT portfolio. Managing contracts and partnerships with vendors to ensure favorable terms and reliable supply of IT products and services. Service and Support: Overseeing ticket management systems, primarily Znuny, with software customization to meet the needs of the organization. Managing helpdesk operations, ensuring timely resolution of issues and more »