6 of 6 Remote/Hybrid Permanent Ticket Management Jobs

successfully received. Liaise with IT contacts and suppliers to ensure smooth operations and timely resolution of issues. Keep stakeholders informed of progress and updates. Ticket Management: Manage raising tickets related to HR processes such as new starters, leavers, changes in employment, and personal details. Raise all queries (including … tickets are updated with relevant information and resolved promptly. Documentation: Ensure that all documentation is in Freshservice for easy reference and tracking. Inventory & Hardware Management: Maintain our asset management system for laptops and mobiles allocated to users in all offices. Keep track of equipment assignments and ensure accurate ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

Manager, you will be responsible for the stability, security, and evolution of the company’s technology environment. You will move beyond firefighting and ticket management, focusing instead on long-term architecture, vendor strategy, cyber resilience, and smart automation. You will be trusted to challenge legacy thinking, recommend improvements … Full ownership of IT infrastructure, systems, networks, and cloud environments Development and execution of the IT strategy and technology roadmap Cyber security oversight, risk management, and compliance Vendor management, contract negotiation, and cost optimisation Leading system upgrades, migrations, and digital improvement projects Ensuring high availability, performance, and business ...

will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first ...

questions, problems, concerns and requests about products and services Follow standard processes, procedures and adhere to customer SLAs Identify and escalate priority issues to Management team Build a rapport and strong relationship with customers by offering support and advice Accurately log and update customer records Assist in setting … attitude Desirable Skills Experience supporting end users in a customer service environment Experience working with SaaS applications/training services Experience in using ticket management or CRM software What does an average day look like? You will engage with a variety of customers, speaking to people ...

workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation. Key Responsibilities Client Account Management: Serve as a primary daily point of contact for clients, handling inquiries and requests. Work closely with Relationship Managers to co-manage client accounts and ensure client … needs to provide tailored solutions. Develop and maintain a deep knowledge of the individual requirements of each account, utilising company CRM and other client management tools. Collaboration & Coordination: Coordinate with internal departments such as professional services, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client ...