Ticket Management Jobs with Hybrid/Remote/WFH Options

Ticket Management
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring Ticket Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Ticket Management over the 6 months leading up to 19 May 2025, comparing them to the same period in the previous two years.

6 months to
19 May 2025
Same period 2024 Same period 2023
Rank 424 534 552
Rank change year-on-year +110 +18 +259
Permanent jobs citing Ticket Management 38 51 105
As % of all permanent jobs with a WFH option 0.20% 0.15% 0.26%
As % of the Processes & Methodologies category 0.22% 0.17% 0.27%
Number of salaries quoted 19 40 66
10th Percentile £27,300 £27,225 £25,000
25th Percentile £30,000 £30,000 £25,306
Median annual salary (50th Percentile) £47,500 £55,000 £30,500
Median % change year-on-year -13.64% +80.33% -10.29%
75th Percentile £60,313 £68,750 £45,188
90th Percentile £75,000 £92,500 £61,250
UK median annual salary £42,500 £39,750 £40,000
% change year-on-year +6.92% -0.63% +17.65%

All Process and Methodology Skills
Work from Home

Ticket Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,536 30,883 38,813
As % of all permanent jobs with a WFH option 94.19% 91.21% 96.05%
Number of salaries quoted 9,778 23,380 26,991
10th Percentile £28,500 £33,750 £37,500
25th Percentile £42,500 £42,500 £47,500
Median annual salary (50th Percentile) £59,450 £57,500 £62,500
Median % change year-on-year +3.39% -8.00% +4.17%
75th Percentile £77,500 £75,000 £82,500
90th Percentile £101,250 £95,000 £100,000
UK median annual salary £57,500 £55,000 £61,180
% change year-on-year +4.55% -10.10% +1.97%

Ticket Management
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Ticket Management as a proportion of all IT jobs advertised.

Ticket Management trend for jobs with Hybrid/Remote/WFH options

Ticket Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Ticket Management.

Ticket Management salary trend for jobs with a WFH option

Ticket Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Ticket Management over the 6 months to 19 May 2025.

Ticket Management salary histogram for jobs with a WFH option

Ticket Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.26%) Microsoft Exchange
2 1 (2.63%) SharePoint
Applications
1 10 (26.32%) Microsoft Office
Business Applications
1 2 (5.26%) Carpe Diem
1 2 (5.26%) Elite 3E
2 1 (2.63%) Dynamics CRM
Cloud Services
1 20 (52.63%) Microsoft 365
2 12 (31.58%) Azure
3 10 (26.32%) Entra ID
4 9 (23.68%) SaaS
5 1 (2.63%) Cloud Computing
5 1 (2.63%) Dynamics 365
5 1 (2.63%) Power Automate
Communications & Networking
1 11 (28.95%) Firewall
2 2 (5.26%) DHCP
2 2 (5.26%) DNS
2 2 (5.26%) LAN
2 2 (5.26%) Remote Desktop
2 2 (5.26%) SAN
2 2 (5.26%) VPN
2 2 (5.26%) Wireless
3 1 (2.63%) Softphone
3 1 (2.63%) TCP/IP
3 1 (2.63%) WAN
Development Applications
1 1 (2.63%) JIRA
General
1 19 (50.00%) Social Skills
2 8 (21.05%) Back Office
3 5 (13.16%) Games
4 4 (10.53%) Finance
4 4 (10.53%) Legal
5 3 (7.89%) Law
6 2 (5.26%) Analytical Skills
6 2 (5.26%) Retail
7 1 (2.63%) Presentation Skills
Job Titles
1 18 (47.37%) Analyst
2 13 (34.21%) Support Analyst
3 11 (28.95%) 2nd Line Support
4 10 (26.32%) 2nd Line Support Analyst
4 10 (26.32%) Desktop Support
5 9 (23.68%) Product Manager
6 8 (21.05%) Desktop Support Technician
6 8 (21.05%) Desktop Technician
6 8 (21.05%) Support Technician
7 4 (10.53%) IT Support
8 3 (7.89%) IT Analyst
8 3 (7.89%) Service Analyst
8 3 (7.89%) Service Desk Analyst
9 2 (5.26%) 2nd Line Desktop Support
9 2 (5.26%) Active Directory Analyst
9 2 (5.26%) IT Support Analyst
9 2 (5.26%) Technical Analyst
9 2 (5.26%) Technical Services Analyst
10 1 (2.63%) Active Directory Support
10 1 (2.63%) Customer Analyst
Miscellaneous
1 2 (5.26%) Driving Licence
1 2 (5.26%) Onboarding
1 2 (5.26%) Replication
1 2 (5.26%) Self-Motivation
2 1 (2.63%) Device Driver
Operating Systems
1 16 (42.11%) Windows
2 10 (26.32%) Windows 10
3 2 (5.26%) Android
3 2 (5.26%) Apple iOS
3 2 (5.26%) Windows Server
4 1 (2.63%) Mac OS
4 1 (2.63%) Windows 7
4 1 (2.63%) Windows 8
Processes & Methodologies
1 27 (71.05%) Customer Service
2 17 (44.74%) Cybersecurity
3 13 (34.21%) Problem-Solving
4 12 (31.58%) ITIL
5 9 (23.68%) Acceptance Criteria
5 9 (23.68%) Agile
5 9 (23.68%) Customer-Centricity
5 9 (23.68%) Market Research
5 9 (23.68%) Product Management
5 9 (23.68%) Product Requirements
5 9 (23.68%) Roadmaps
5 9 (23.68%) Strategic Thinking
5 9 (23.68%) Translating Business Requirements
5 9 (23.68%) User Stories
5 9 (23.68%) Workflow
6 8 (21.05%) Analytics
6 8 (21.05%) Continuous Improvement
6 8 (21.05%) Customer Acquisition
6 8 (21.05%) Customer Experience
6 8 (21.05%) Patch Management
Programming Languages
1 1 (2.63%) PowerShell
1 1 (2.63%) SQL
Qualifications
1 8 (21.05%) CTC Cleared
1 8 (21.05%) Degree
1 8 (21.05%) SC Cleared
1 8 (21.05%) Security Cleared
2 1 (2.63%) CCA
2 1 (2.63%) Citrix Certification
2 1 (2.63%) MCP
Quality Assurance & Compliance
1 12 (31.58%) SLA
2 2 (5.26%) Accessibility
System Software
1 8 (21.05%) Active Directory
2 2 (5.26%) Hyper-V
2 2 (5.26%) VMware Infrastructure
3 1 (2.63%) XenApp
3 1 (2.63%) XenDesktop
Systems Management
1 2 (5.26%) Microsoft Intune
2 1 (2.63%) Backup Exec
2 1 (2.63%) SCCM
2 1 (2.63%) Symantec Endpoint Protection
Vendors
1 21 (55.26%) Microsoft
2 8 (21.05%) Cisco
3 3 (7.89%) Citrix
4 2 (5.26%) DocuSign
4 2 (5.26%) iManage
4 2 (5.26%) Intapp
4 2 (5.26%) ServiceNow
4 2 (5.26%) VMware
5 1 (2.63%) Dell
5 1 (2.63%) Fortinet
5 1 (2.63%) N-able
5 1 (2.63%) Sophos
5 1 (2.63%) Symantec
5 1 (2.63%) Veeam
5 1 (2.63%) Veritas