6 of 6 Permanent Service Management Jobs in York

appropriate reporting and notifications to key stakeholders Own the major incident lifecycle end to end, from declaration through to satisfactory resolution as confirmed by Service Management Proactively manage major incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, initiating escalation procedures as appropriate, chairing post … incident reviews and managing persistent or recurring incidents identified through trend analysis Own the Problem Management process, driving root cause analysis for recurring and high-impact incidents, maintaining the Known Error Database and tracking problems through to permanent fix Own the Change Management process, chairing CAB, assessing ...

across a broad range of enterprise technology, including: Infrastructure architecture and detailed design Data centre architecture Microsoft 365/Office 365 Identity and access management (IAM) Authentication and authorisation Cyber security Cloud architecture Resilience, business continuity and disaster recovery IT architecture methodologies and governance Application development methodologies IT operations … service management and support About You You will be an experienced technical leader with strong analytical and communication skills and the ability to operate effectively across both technical and business environments. You should be able to: Translate business requirements into practical technical solutions. Evaluate new technologies and understand ...

lead design governance, and embed automation to deliver secure, scalable services. You will mentor engineers, produce technical documentation, and ensure alignment with ITIL v4 service management while maintaining strong stakeholder communication. #J-18808-Ljbffr ...

OneAdvanced in the United Kingdom is seeking an IT Service Management professional to own Incident, Problem and Change processes for our customers. You will coordinate resources, drive root-cause analysis and ensure timely resolution while maintaining customer satisfaction. You will chair CAB, report KPIs, manage major incidents ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design and implement automation frameworks ...

scope change early. Work with operational teams to ensure environments are supportable, resilient, and well documented. Produce clear, structured technical design documentation and support service handover activities. Act as an escalation resource for complex infrastructure incidents and technical challenges. Build trust and long-term relationships with customers … governance considerations. Experience using AI-assisted tools responsibly to improve solution design, documentation, or operational efficiency. Proven experience, delivering infrastructure solutions in consultancy, managed service, or enterprise environments. Strong hands-on experience with Windows Server, including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, and file ...