4 of 4 Permanent Service Desk Analyst Jobs in Yorkshire

Role: Service Desk Analyst Location: Sheffield Salary: £30,000 Are you passionate about IT support and thrive on solving technical challenges? We're on the lookout for a proactive and customer-focused Service Desk Analyst to join a dynamic and growing team based in … Sheffield. The Role: As a Service Desk Analyst, you'll be the first point of contact for IT users, providing high-quality support and ensuring incidents and requests are resolved quickly and efficiently. You'll work across a wide range of technologies and play a key role … software, and network issues. Escalate more complex problems to second-line support. Maintain accurate documentation and contribute to a knowledge base. Deliver excellent customer service in every interaction. What We're Looking For: Previous experience in a service desk or IT support role. Strong problem-solving and More ❯

Service Desk Analyst/1st Line Support Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire, ££Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst/1st Line … Support/Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will have technical … issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with More ❯

a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst … and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you’ll be responsible for: * Fault finding and problem solving. * Answering telephone calls and replying to emails from customers. * Resolving … help-desk tickets. * Investigating and responding to incidents in accordance with SLAs. * Supporting bespoke software applications. * Triaging Hardware issues * Arranging engineer visits to customer sites. * Liaising with engineers on site to complete troubleshooting and testing. Required Skills: * Previous experience working on a Help Desk or Service Desk More ❯

IT Service Desk Analyst Place of work: On-site – Sheffield, UK/Duration: Permanent/Hours of work: Two shifts (08.00 – 16.30) and (14.30 – 23.00) Monday – Friday including Bank holidays. About the Company and the Role: Auxilion a leading provider of IT outsourcing and IT managed service solutions. Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analyst is first point of customer contact, focusing on continuous operation of a customer estate. You will be supported with personal development … and IT documentation Ability to use initiative or work as part of a team to resolve IT issues Technical Competencies: Prior experience in a Service Desk Environment Experience diagnosing and resolving hardware and software issues Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange Business Competencies More ❯