Job summary A new and exciting opportunity has arisen to join the Digital Services Service Desk team as a Digital Service Desk Team Leader at Mid Yorkshire Teaching NHS Trust. Digital Services are responsible for the provision, maintenance and support of Digital information and communications systems for the … Trust including other local NHS organisations and Health service providers that use our network and infrastructure. The Digital Service Desk team, in conjunction with other teams within Digital Services, delivers Trust-wide first line support to staff via telephone, remotely and in person, providing users with excellent service and support to deliver their roles safely and effectively. This post is responsible for the day-to-day supervision of the Digital Service Desk and will be an active part of the team providing 1st line technical support to the Trust and its staff. We are looking for more »
Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
critical business systems and related vendors. Experience across as many of the following enterprise systems: Core financial, CRM, HR, Financial consolidation, Workforce planning, Quality Management, Field servicemanagement, Manufacturing, BI/Analytics Required competencies: Leadership Skills: Ability to develop and lead a diverse team, fostering a culture … points, complex challenges and form strategies in line with broader business objectives. ITIL Expertise: Proven ability to manage IT services within ITIL guidelines. Project Management: Expertise in both Agile and Waterfall methodologies. Change Management: change process leadership for live services, ensuring minimal disruption. Stakeholder Engagement: Effectively collaborate with … various stakeholders. Performance Metrics/KPIs: Develop KPIs aligned with business objectives. Risk Management and Compliance: Knowledge of IT governance, risk management, and compliance. Desirable skills and experience: Experience with IFS ERP (highly) Experience with Microsoft Dynamics 365 (highly) Operating in regulated environments (ideally healthcare) Supply chain and more »
our organisation. We are looking for a strong leader who can drive innovation and is a highly motivated passionate individual who thrives on delivering service excellence. We are keen to have someone join our team who enjoys the fast pace of the digital world and understands public sector service … leadership and Digital technologies and can bring fresh and exciting ideas, together with a can-do attitude and a proven track record of leading Service Delivery Operations within the IT support service; we want to hear from you. The Health Informatics Service is a well-established, innovative … by our dedicated team of health informatics experts who share the sector's passion and values for providing the best possible care, insight and service for patients and customers. Main duties of the job The post will be responsible for the full management duties and the day-to more »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Confidential
guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »
Job summary A new and exciting opportunity has arisen to join the MY Digital Service Desk team as a Digital Service Desk Analyst at The Mid Yorkshire Teaching NHS Trust. The Digital Service Desk team, in conjunction with other teams within Digital Services, delivers Trust-wide first … line support to staff via telephone, remotely and in person, providing users with excellent service and support to deliver their roles safely and effectively. We are looking for friendly, motivated and enthusiastic individuals who are passionate to deliver high-quality, customer-focused first-line IT support and contribute to … guidance from initial contact through to resolution ensuring that that all IT enquiries are handled efficiently and effectively, in line with Trust standards and service levels. To provide first-line IT support, advice and information to customers over the phone, electronically and remotely. This will include supporting a range more »
and Surgical Care Directorate at Harrogate District Hospital, we are dedicated to providing exceptional healthcare services to our community. We are recruiting to a Service Manager on a permanent basis. This Service Manager post is a key position within the Planned and Surgical Care Directorate, working within the … Imaging Department and will be responsible for providing day-to-day operational management and support. The post holder will be a member of the Triumvirate Team, working closely with the named Care Group Clinical Lead and AHP Lead, you will ensure we deliver high quality services, provide an excellent … experience for our patients and meet our regulatory and operational performance targets. Main duties of the job The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the Imaging service areas across the Harrogate Hospital site. The key more »
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, Buttershaw, BD6 2SZ/Hybrid Working (1 office day a week Bradford … a Network Engineer to join the Operational IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we … This role is critical in ensuring the stability, reliability, and performance of our network systems and involves managing supplier relationships and ensuring adherence to service level agreements (SLAs). Where you fit in: As our Network Engineer you will Network Support: Provide first and second-line technical support for more »
Harvey Nash is delighted to be partnering with the University of Leeds to recruit a Cloud Platform & Service Owner, specialising in delivering cloud-based solutions and leading the delivery teams involved. The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased … use of digital technology, data, and digital approaches as part of their new university strategy. You will be accountable for the end-to-end management of the Cloud platform & services within the university, developing the strategic direction, development, and operation of the organisations cloud platform. Proactively contributing to the … Integration and Core IT Team in shaping and guiding the service and improvement projects, enabling the delivery of effective, efficient, consistent and future proofed cloud solutions Experience of interest: Strong leadership skills with a track record of leading and motivating teams to continue the delivery of exceptional solutions Strong more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
INCLUSIVE CONSULTING
future development of the digital platform and products. Day to day, you will lead the work to develop and refine requirements for platform and service enhancements, delivering innovative solutions and ensuring live services are managed securely and cost-effectively. Key Objectives and Responsibilities: Leadership: Own service design for … platform Contribute to strategic decisions and collaborative culture Improve agile practices and customer-focused design Roadmap Delivery: Lead technology vision and roadmap delivery Project management of platform enhancements and legacy transitions Plan and prioritize resources effectively Manage third-party services and contractors ServiceManagement: Set and manage more »
Employment Type: Permanent, Part Time, Work From Home
Hull, Yorkshire, United Kingdom Hybrid / WFH Options
SmartSourcing Ltd
CLIENT DOES NOT OFFER SPONSORSHIP Would you like to be part of our client's journey of creating Europe's leading solutions for field servicemanagement? You will be part of a technically proficient, value driven, high collaboration, continuously learning and improving team of teams. My client is more »
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Confidential
DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical servicemanagement role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
Confidential
DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical servicemanagement role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »