51 to 75 of 82 Permanent 2nd Line Engineer Jobs

2nd Line IT Engineer We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams. ABOUT THE ROLE As a 2nd Line IT Engineer, you will: Be an experienced member of the technical team and your technical aptitude will More ❯

We are looking for an experienced 2nd Line Support Engineer to join a thriving MSP in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just a number within this company. In this position you will 2nd Line IT Support to … my clients' growing customer base. The ideal candidate will come from an outsourced or MSP environment. Requirements: 2nd Line support experience - preferably within an MSP environment Remote & customer facing support Windows Server (Apply online only) Active Directory, Exchange Hyper V Networking O365 and Azure VoIP experience is desirable ITIL Framework knowledge Full driving license Your communications skills More ❯

2nd Line IT Support Engineer - Merstham - £35,000 + Hybrid Working! Role: 2nd Line IT Support Engineer Location: Merstham Salary: £30,000 - £35,000 + Benefits Interviewing Immediately - Apply Now I am representing a client based in Merstham who are looking to expand their team! This position comes as part More ❯

2nd Line IT Support Engineer – Merstham - £35,000 + Hybrid Working! Role: 2nd Line IT Support Engineer Location: Merstham Salary: £30,000 - £35,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Merstham who are looking to expand their team! This position comes as part More ❯

2nd Line IT Support Engineer – Merstham - £35,000 + Hybrid Working! Role: 2nd Line IT Support Engineer Location: Merstham Salary: £30,000 - £35,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Merstham who are looking to expand their team! This position comes as part More ❯

Are you the go-to tech problem solver who thrives in dynamic environments? Our client, a well-established Managed Service Provider in Bracknell, is looking for a talented 2nd Line Support Engineer to join their close-knit, customer-focused team. What You'll Be Doing: Provide responsive 2nd line support across a … Apple Mac systems , and general IT infrastructure Collaborate with the team to escalate complex issues and ensure clients receive top-tier service What You’ll Bring: Solid experience in 2nd line support, ideally within an MSP environment, but not essential Strong troubleshooting skills across Windows, macOS , and Office 365 Comfortable with client-facing interactions and confident in More ❯

Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking … team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting . Key Responsibilities Provide on-site and remote IT support (2nd line) for a wide range of … infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic More ❯

MSP is currently looking for an experienced helpdesk engineer to join their expanding service desk team. The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career. You will take a supporting role in … life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by … to provide IT Support as directed by your Line Manager. Essential Experience MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server 2016 – 2022 Microsoft 365 Support for Email, SharePoint, OneDrive and Teams More ❯

Position Overview We are seeking a skilled and motivated 2nd Line Service Desk Engineer to join our technical team. This role is responsible for providing second-line support, managing escalations from 1st Line Engineers, and assisting with project work both remotely and on-site. The ideal candidate will bring strong technical … expertise, experience working within an MSP environment, and a customer-focused mindset. Key Responsibilities Provide 2nd Line support for customer hardware and software issues. Troubleshoot and resolve issues escalated from the 1st Line team. Respond to alerts from monitoring systems to perform proactive maintenance. Handle incoming customer calls and create support tickets when necessary. Mentor … and support 1st Line Engineers with escalations and queries. Maintain accurate documentation of client environments, systems, and procedures. Perform on-site visits for installations, troubleshooting, and maintenance. Participate in and support infrastructure projects such as: System upgrades and migrations Virtualisation deployments Disaster recovery implementations Essential Skills & Experience Strong knowledge of Windows Desktop and Server environments. Proven experience with More ❯

Title: 2nd Line Service Desk Engineer - Service Desk - Hybrid ***MUST HAVE MSP EXPERIENCE (MANAGED SERVICES PROVIDER)*** Technical Service Desk Engineer Join a successful and progressive Managed Service Provider (MSP) offering Cloud technology, hosted services, on-site/remote support, and IT consultancy. This is a great opportunity to develop your IT career in … a dynamic, customer-focused environment in a Company that values it's team members. Role Overview: Provide 1st & 2nd Line Support, resolving IT issues to the Company's clients Troubleshoot and support systems including Office 365, Active Directory, Group policy, Azure, and networking. Deliver excellent customer service and ensure SLA compliance. Visit customer sites for proactive and More ❯

Job Title: Projects engineer 2nd line Location: Borehamwood + Hybrid Duration: Permanent Salary: up to 45k per annum DOE Benefits: 25 + company pension Training: Tailored career path with industry vendor training Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a … multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer! HOW YOULL MAKE More ❯

Job title: 2nd Line Engineer Location: Fareham Salary: £32k plus 3% bonus Candidates must be willing and eligible to go through SC security clearance for this role. Job description: We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT. More ❯

We are recruiting for two 2nd Line IT Service Desk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made … and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via More ❯

We are recruiting for two 2nd Line IT Service Desk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made … and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via More ❯

requests efficiently and professionally Document customer solutions using OSS tools, Visio diagrams, and technical write-ups Work closely with 3rd line engineers and internal teams for escalations 2nd Line NOC Engineer Location: London Type: Permanent Shifts: 24/7 - 2 Days (7am-7pm), 2 Nights (7pm-7am), 4 Days Off Salary … + 10% Shift Allowance + Benefits About the Role We're looking for a 2nd Linke NOC Engineer to join our dynamic and fast-paced operations team. This is a fantastic opportunity for a technically driven individual to play a key role in supporting enterprise-grade network solutions for a wide range of customers across various industries. … network technologies Manage support tickets, incidents, and change requests efficiently and professionally Document customer solutions using OSS tools, Visio diagrams, and technical write-ups Work closely with 3rd line engineers and internal teams for escalations Assist the delivery team in configuring and implementing new customer projects Maintain consistent and professional communication with customers Technical Environment You'll be More ❯

requests efficiently and professionally Document customer solutions using OSS tools, Visio diagrams, and technical write-ups Work closely with 3rd line engineers and internal teams for escalations 2nd Line NOC Engineer Location: London Type: Permanent Shifts: 24/7 - 2 Days (7am-7pm), 2 Nights (7pm-7am), 4 Days Off Salary … + 10% Shift Allowance + Benefits About the Role We're looking for a 2nd Linke NOC Engineer to join our dynamic and fast-paced operations team. This is a fantastic opportunity for a technically driven individual to play a key role in supporting enterprise-grade network solutions for a wide range of customers across various industries. … network technologies Manage support tickets, incidents, and change requests efficiently and professionally Document customer solutions using OSS tools, Visio diagrams, and technical write-ups Work closely with 3rd line engineers and internal teams for escalations Assist the delivery team in configuring and implementing new customer projects Maintain consistent and professional communication with customers Technical Environment You'll be More ❯

Level 2 Service Desk Engineer Central London - Onsite £38,000 - £42,000 + Paid certifications + Excellent Benefits package! Are you looking to join a fast-paced … environment where learning + development is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will be tasked with … first-time fix. End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of a permanent solution or escalating to a Senior Engineer as necessary. Managing and working to internal and customer SLA's, escalating any concerns. Action Hardware and software installations. Create and maintain customer specific infrastructure documentation within the IT More ❯

We are currently recruitng for a 2nd Line Service Engineer to join our client's existing team on a permanent basis. The ideal candidate will have previous experience of working with Azure, Intune, Entra and Microsoft. Duties will include diagnosing and rectifying faults, providing support to clients with IT issues, installing new hardware and software More ❯

We are currently recruitng for a 2nd Line Service Engineer to join our client's existing team on a permanent basis. The ideal candidate will have previous experience of working with Azure, Intune, Entra and Microsoft. Duties will include diagnosing and rectifying faults, providing support to clients with IT issues, installing new hardware and software More ❯

Job Description 2nd Line Network Security Engineer Location: Bracknell This role is shift-based We are seeking a shift-based engineer to provide 24x7x365 support for gateway, sensor, and DHCP technologies. The role involves technical oversight and guidance for shift technicians managing security enforcement devices, resolving complex faults, and liaising with Third Line support for escalations. Our purpose is to make the world more sustainable by building trust in society through innovation. As a Security Engineer, you will contribute by ensuring the operational effectiveness of our security technologies. Your role Your responsibilities include providing continuous support for gateway, sensor, and DHCP technologies, offering technical oversight and expertise to shift … technicians responsible for managing security enforcement devices both during and outside normal hours. You will support and resolve complex faults, liaise with the Third Line team for escalations, and cover technician responsibilities when needed. Your experience Experience in technical support within a service operations environment. Understanding of network concepts such as communication protocols and security technologies. Good communication More ❯

Second Line Engineer - Leciester (Hybrid) £26,000 - £29,500 DOE The Company: A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local … is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of projects from start to finish. The Role: Provide remote and on-site second-line IT support to internal users across multiple locations Troubleshoot and resolve hardware, software, and networking issues promptly Maintain and monitor core IT infrastructure including servers, networking equipment, and … customer service by maintaining clear communication and timely resolution of support tickets The Ideal Candidate Will Have: Experience in an IT support, service desk, or helpdesk role (1st or 2nd line) Solid understanding of Windows operating systems and common business applications Familiarity with Microsoft 365, Active Directory, networking fundamentals, and cloud technologies Strong diagnostic and troubleshooting skills More ❯

platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT Support for Aventum Group and … This role will require support in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs. Role Responsibilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver's processes are followed correctly. End-user support regarding IT applications. Administration of cloud More ❯

2nd Lin e Support Engineer Security Clearance Required - DV ('Developed Vetting') Location: Huntingdon, UK - Hybrid working policy 80% on-site UNLEASH YOUR POTENTIAL We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives More ❯

depend on us to deliver resilient infrastructure and rapid, effective solutions—and we're ready to grow our team with someone who shares that responsibility. We’re seeking a 2nd Line IT Support Field Engineer who thrives on solving challenging issues, independently researching solutions, and drawing on the rest of our team when needed. The More ❯

If you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities: Act as a key escalation point for complex 1st Line issues, taking ownership of incidents through to resolution Provide hands-on support across servers, switches, firewalls, and other core infrastructure Work within defined SLAs and maintain high-quality ticket … documentation Escalate issues to 3rd Line and Professional Services … teams when necessary Contribute to internal documentation and support knowledge sharing within the team (Desirable) Assist in scripting or automation tasks using PowerShell Desired Experience: Proven experience in a 2nd Line Support role within an MSP or similar fast-paced IT environment Strong knowledge of Microsoft 365, Windows environments, and exposure to Azure or AWS Confident working More ❯