26 to 50 of 54 Permanent 3rd Line Support Jobs

Role: Junior 3rd Line Salary: 32k-38k Location: Abingdon - Hybrid Week A - Early - 08:00 - 16:30 Office Based Mon - Thurs, Fri WFH Week B - Day - 09:00 - 17:30 Office Based Mon-Thurs, Fri WFH Week C - Late - 14:30 - 23:00 - Mon - Fri WFH Benefits: 25 Days Holiday and rising (plus bank holidays) Flexible working … services and software and hardware solutions to major blue-chip clients, and our technicians are highly skilled in planning, implementing, and troubleshooting. Primary Purpose : The role of Junior 3rd Line Support Technician based in Abingdon, Oxfordshire, offers variety and challenges with each customer being unique and expecting excellent levels of service. The role includes … with logging, managing and resolving client IT issues - Manage/maintain and mentor on all escalations raised by the apprentice and 2nd line engineers - Work alongside other 3rd line engineers to escalate and resolve more problematic tickets, informing the Operations Manager/Technical Manager - Communicate daily to clients on open tickets status and expected resolution More ❯

Role: Junior 3rd Line Salary: 32k-38k Location: Abingdon - Hybrid Week A - Early - 08:00 - 16:30 Office Based Mon - Thurs, Fri WFH Week B - Day - 09:00 - 17:30 Office Based Mon-Thurs, Fri WFH Week C - Late - 14:30 - 23:00 - Mon - Fri WFH Benefits: 25 Days Holiday and rising (plus bank holidays) Flexible working … services and software and hardware solutions to major blue-chip clients, and our technicians are highly skilled in planning, implementing, and troubleshooting. Primary Purpose : The role of Junior 3rd Line Support Technician based in Abingdon, Oxfordshire, offers variety and challenges with each customer being unique and expecting excellent levels of service. The role includes … with logging, managing and resolving client IT issues - Manage/maintain and mentor on all escalations raised by the apprentice and 2nd line engineers - Work alongside other 3rd line engineers to escalate and resolve more problematic tickets, informing the Operations Manager/Technical Manager - Communicate daily to clients on open tickets status and expected resolution More ❯

Profectus has a brand new opportunity for a well-established company who are growing their existing support team. The position 2nd/3rd Line Support/Support Engineer is required for supporting their growing internal team, you will be based in their Witney office within their IT team supporting internal and … external clients. Duties and Responsibilities 2nd/3rd line support to users and IT Infrastructure Troubleshooting problems through to principal cause Mentoring to other members of the team Contributing to development and implementation of IT Infrastructure Working as a part of the IT team consisting of Head of IT, IT Systems Manager and 1st/… 2nd line engineers Skills and Requirements Experience supporting and implementing Microsoft Server, VMware, Microsoft SQL and Citrix Office365 – inc: SharePoint, Teams, One Drive and Email Good practical knowledge with Active Directory, Group policy, Multi-factor authentication, patching and Wi-Fi. Good practical knowledge of networking Deliver major system upgrades and project work Please note this role is fully More ❯

3rd Line IT Support Engineer Location: Witney Office 4 days a week (1 day a week in Henley) Job Type: Full-time Department: IT A new exciting permanent opportunity has become available for a dedicated 3rd Line IT Support Engineer, to join a growing wealth management business IT team, based … for supporting IT operations throughout the company, ensuring efficient and effective technology use and supporting their growth and development strategies. Day-to-Day of the Role: Provide third line response as part of the IT support team, handling internal queries and incidents, including telephone, remote, and deskside support. Serve as an effective point of contact for … 4x salary Death in Service cover Access to the Company’s Permanent Health Insurance Scheme Access to the Cycle to Work Scheme How to Apply: To apply for the 3rd Line IT Support Engineer position, please apply immediately to be considered. More ❯

About Us: We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to local schools and colleges across … the Berkshire area. Our mission is to empower educational institutions with the technology they need to thrive in today's digital world. Role Overview: We are seeking a skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex … Proactively monitor systems, identify potential issues, and implement preventative measures. Contribute to documentation, including technical guides and procedures, for both internal and client use. Requirements: Proven experience in a 3rd Line Support role, preferably within an MSP environment. Expertise in Windows Server, Office 365, and Azure technologies. Strong problem-solving skills with the ability to More ❯

Role: 3rd Line IT Support Engineer Location: Witney (4 days) Henley (1) Salary: £50,000 - £55,000 Profile A growing organisation based in Witney are looking to add a 3rd Line IT Systems Support Engineer to their team . The ideal candidate will have experience of working in a 3rd Line IT Engineer line role and have strong communication skills. Having experience of working on a variety of projects will be a massive plus for this position. It is essential that you have a driving license for this position as occasionally you will need to also … support their Henley office 1 day a week. Key Responsibilities To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate Experience with Cloud environment such as Microsoft Cloud and Azure Excellent interpersonal skills and verbal communication needed for this support position Installing and configuring More ❯

3rd Line IT Support Technician - East Kent Commutable from Dover, Deal, Canterbury, Herne Bay, Whistable and Thanet area Hours: Full-time Monday to Friday Type: Permanent, £35-40,000/annum (negotiable depending on your level of experience) plus good benefits We are seeking an experienced 3rd Line IT Support Technician to play a key role supporting a large global and local IT team, delivering advanced technical support, managing complex infrastructure projects, and enhancing the performance, security, and resilience of our IT systems. This is an onsite, hands-on role based at our Clients East Kent Location, easily commutable from any of the locations listed above. … Customer focused individual with strong problem-solving skills and technical experience. Key Responsibilities: Serve as a senior escalation point for 2nd line support, resolving complex networking and systems issues. Administer, monitor, and optimise: Server infrastructure (Windows Server, virtualisation environments) Network devices (switches, routers, firewalls) IT security protocols and tools Storage systems Backup and disaster recovery systems More ❯

rd Line Support Consultant Princes Risborough - Buckinghamshire £32,000 - £40,000 turn IT on are looking for an enthusiastic and self-motivated and experienced 3rdline technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end … technical support to our schools. You will report into the Service Desk Manager … andact as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Responsibilities Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running More ❯

2nd/3rd Line IT Support Analyst is required by a leading engineering firm based on site in close proximity to Stratford Train Station and paying up to 40k + Benefits. This position holds responsibility for providing advanced technical support to all employees based at head office and remote sites as well as … working within a fast paced environment. As an employee-owned trust, the organisation are very focused on the well-being and career progression of their employees. Responsibilities 2nd/3rd line support Configuring installing and maintaining Hardware/Software and data back ups Monitoring and maintenance of computer systems, applications and SQL databases Manage on … boarding/off boarding processes Maintain documentation and deploy software to PC's and servers Requirements At least 3 years experience in an IT support role Degree/Diploma in a relevant subject Strong knowledge of using and supporting Microsoft Windows Systems SQL experience Demonstrable experience of using Microsoft SCCM to publish operating system and client application updates More ❯

2nd/3rd Line IT Support Analyst is required by a leading engineering firm based on site in close proximity to Stratford Train Station and paying up to £40k + Benefits. This position holds responsibility for providing advanced technical support to all employees based at head office and remote sites as well as … working within a fast paced environment. As an employee-owned trust, the organisation are very focused on the well-being and career progression of their employees. Responsibilities ·2nd/3rd line support ·Configuring installing and maintaining Hardware/Software and data back ups ·Monitoring and maintenance of computer systems, applications and SQL databases ·Manage on … boarding/off boarding processes ·Maintain documentation and deploy software to PC's and servers Requirements ·At least 3 years experience in an IT support role ·Degree/Diploma in a relevant subject ·Strong knowledge of using and supporting Microsoft Windows Systems ·SQL experience ·Demonstrable experience of using Microsoft SCCM to publish operating system and client application updates More ❯

to DA customers and will best suit an experienced technical professional, with a background in supporting Microsoft technologies across cloud, modern workplace, end point management and security. As the 3rd Line Support Engineer, you will be working on escalations, problems, and major incidents, and focus on resolving tricky technically tickets. You may, from time to … Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned Consult senior colleagues in the Professional Services team or Microsoft/third-party support as required Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects … skills both, over the phone and in person. Qualification, skills, and experience Background BSc (or equivalent) in Computer Science/Information Technology, or a related field Experience of providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL driven framework (including Incident,Change and Problem Management More ❯

3rd Line Engineer Up to £43,000 Bristol - Hybrid We’re working with a well-established MSP in Bristol that’s in an exciting phase of expansion. They’re looking for a well-rounded 3rd Line Engineer to join their team and play a key role in supporting their growing client base. As a … 3rd Line Engineer, you’ll handle a variety of technical challenges, from complex troubleshooting to solution design across a diverse range of technologies and customers. You’ll work in a supportive environment that encourages growth and development, with a hybrid working setup that offers the best of both worlds. Key Responsibilities: Acting as a senior point of … and ensuring excellent service delivery Contributing to documentation and knowledge sharing to drive continuous improvement Supporting project work, migrations, and upgrades when required Key Requirements: Proven experience in a 3rd Line role within an MSP or similar environment Split between BAU & Project work Strong understanding of Microsoft 365, Windows Server, networking, and troubleshooting across a range of More ❯

2nd Line to 3rd Line IT Support Engineer Warwickshire £30,000 - £35,000 + Bonus + Benefits Hybrid Tech Stack | Career Growth | Hands-On Role Ready to level up your IT career? Join a legendary UK manufacturer with over 80 years of innovation in the automotive sector. This client are on the hunt … for a proactive, tech-savvy 2nd Line IT Support Engineer who thrives in a dynamic environment and is passionate about delivering top-tier IT support. What You'll Be Doing: Be the go-to tech hero for all end-user support across PCs, mobile devices, tablets, and more. Dive into Microsoft 365, Azure, Windows …/11, Windows Server 2019, and VMware. Troubleshoot and resolve issues across hardware, software, and networks (LAN/WAN, Wi-Fi, DHCP, DNS). Support and maintain IT infrastructure to ensure maximum uptime and performance. Get hands-on with server configuration, Linux, and cybersecurity tools like EDR. Collaborate with the IT Manager and Senior Engineer on projects, onboarding More ❯

Are you a tech-savvy problem solver with a passion for IT infrastructure? Reassured is looking for a Third Line IT Support … Engineer to join our dynamic team in Basingstoke! We're on the hunt for a self-motivated, solution-focused individual who thrives in a fast-paced environment. As a 3rd Line Engineer, you'll be the go-to expert for advanced troubleshooting, system maintenance, and project-based infrastructure tasks. You'll work closely with our IT Service … Desk and Infrastructure teams, ensuring seamless support across the business. Responsibilities What you'll be doing: Providing expert 3rd line support for escalated technical issues, ensuring timely resolution in line with SLAs Supporting and maintaining core systems including backups, monitoring tools, and documentation Playing a key role in infrastructure projects, working More ❯

We aresupportingan awesome business in Glasgow looking for a 2nd & 3rd Line Support Engineer , you will play a crucial role in maintaining and enhancing the IT infrastructure. You will be responsible for resolving complex technical issues, implementing system enhancements, and ensuring the stability and security of our IT environment. Business offer Hybrid working (3/… in Glasgow. Business dont have the facility to offer VISA support. Key Responsibilities: Provide expert-level support and administration for Microsoft technologies including Azure AD, Intune, Office 365, Entra, Exchange, and SharePoint. Manage and troubleshoot infrastructure components such as networking, server platforms, storage, application structures (2-tier, 3-tier), identity management, and security (encryption, PKI). Administer and … execute workload migrations to cloud platforms with a strong focus on automation and efficiency. Develop and maintain PowerShell scripts for automation tasks and operational efficiency. Provide configuration and support for MS Windows Server environments. Utilise virtualisation skills with VMware vSphere, Proxmox, and Hyper-V to optimize server resources and performance. Requirements: Experience in IT & Telephony support More ❯

We are supporting an awesome business in Glasgow looking for a 2nd & 3rd Line Support Engineer , you will play a crucial role in maintaining and enhancing the IT infrastructure. You will be responsible for resolving complex technical issues, implementing system enhancements, and ensuring the stability and security of our IT environment. Business offer Hybrid working …/2) in Glasgow. Business dont have the facility to offer VISA support. Key Responsibilities: Provide expert-level support and administration for Microsoft technologies including Azure AD, Intune, Office 365, Entra, Exchange, and SharePoint. Manage and troubleshoot infrastructure components such as networking, server platforms, storage, application structures (2-tier, 3-tier), identity management, and security (encryption, PKI). … execute workload migrations to cloud platforms with a strong focus on automation and efficiency. Develop and maintain PowerShell scripts for automation tasks and operational efficiency. Provide configuration and support for MS Windows Server environments. Utilise virtualisation skills with VMware vSphere, Proxmox, and Hyper-V to optimize server resources and performance. Requirements: Experience in IT & Telephony support More ❯

Our client, an established IT Managed Services Provider based near Marlow, is expanding and looking to recruit a proven 3rd Line Support Technician for their expanding team. What You’ll Be Doing Handle and resolve IT issues for external customers across Microsoft 365, Windows Server, Azure, SharePoint, Teams & more Build and implement technical solutions for … Be the escalation point when required Onboard new clients Work across cloud and on-site setups - from Azure Virtual Desktop to RDS Act as the link between the support desk and the customer You’ll Need To Be Technically Proficient In: Microsoft 365 (Exchange, Intune, Entra ID, Teams, SharePoint) Windows Server, Active Directory, Group Policy, and user management More ❯

Manager and be responsible for supporting infrastructure across the hundreds of retail/high street sites and head office in Watford too. Role: Providing business-as-usual third-line IT support to all their town and city sites and head-office users (plus, cover for second-line support, where necessary) Performing server … administration, in line with business requirements and security needs Contributing to IT projects, in line with business focus Managing and supporting local and cloud services for availability/health/capacity The role will require: A thorough understanding of troubleshooting IT problems Enthusiasm and initiative to prioritise and resolve issues quickly Excellent team and communications skills … Supporting an IT helpdesk, application support, business intelligence and SAP teams, with complex troubleshooting Hardware and life cycle management of servers and workstation/laptops Administering and supporting e-mail server, Active Directory and business continuity Articulating technical concepts to a varied business audience Advising third parties on how their technologies integrate with the core systems Working alongside More ❯

Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware/networking field support? Would you like a generous flexible hybrid arrangement with some in office time weekly … from progressing you more into on site field work, then we could have a fantastic role for you. We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. Our client prides itself on great response times and first … and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company. As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site. You will More ❯

difference. Key Role Responsibilities Lead the planning and implementation of advanced infrastructure and technology solutions. Resolve high-level technical issues and provide expert guidance to 1st and 2nd line teams. Oversee complex projects including systems upgrades, migrations, and integrations. Collaborate with clients, vendors … and internal teams to ensure successful outcomes. Contribute to ongoing process improvement, documentation, and internal standards. Key Attributes Required 5+ years’ experience in a senior support or 3rd line role, ideally with project delivery experience. Deep technical understanding of infrastructure, networking, cloud platforms, and AV systems. Strong communication and leadership skills to support More ❯

with deep technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. Youll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures. This role is ideal for a self-driven professional who thrives in both … independent and collaborative environments and is comfortable engaging directly with customers. Youll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities - Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. - Configure, manage, and troubleshoot VMware NSX for … and providing updates on ongoing service delivery and improvements. - Collaborate closely with consultants, service managers, and other technical teams to deliver seamless support. - Participate in out-of-hours support rotation, as required. Required Skills & Experience Technical Expertise - VMware Cloud Foundation (VCF): Strong experience deploying, supporting, and troubleshooting VCF environments, including key components of vCenter, ESXi, vSAN. - VMware NSX More ❯

Third Line IT Support Engineer Location: Chatham, Kent Salary: £45,000 per annum Job Type: Full-Time, Permanent We are currently seeking an experienced and highly skilled Third Line IT Support Engineer to join a well-established organisation based in Chatham. This is a key role within the IT team, responsible for … resolving complex technical issues, supporting infrastructure projects, and ensuring the smooth operation of IT systems across the business. Key Responsibilities: Provide advanced technical support for hardware, software, and network issues escalated from 1st and 2nd line teams Troubleshoot and resolve complex incidents and service requests in a timely manner Maintain and support server infrastructure More ❯

THIRD LINE PRODUCT SUPPORT TECHNICIAN ️Hours: 35 hours per week Shift pattern: Monday to Friday 09:00-17:00 and on call rota. Salary: up to £37,000 pa dependant on experience Location: New Milton, Hampshire, UK This role is a UK based role and any hybrid/remote work must also be within the UK. … services & products Cycle to work incentive Pension Scheme, up to 4% Company matched Free on-site parking ABOUT YOU We are seeking a highly skilled and proactive Third Line IT Service Desk Technician to join our dynamic IT team. This role is pivotal in ensuring the seamless operation of our IT infrastructure by resolving complex technical issues escalated … from first- and second-line support. You’ll be a subject matter expert in advanced networking, server management, and telecommunication systems, playing a key role in maintaining high service levels and supporting business-critical operations. You will possess excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues efficiently. Strong communication skills More ❯

IT Desktop Support Engineer - Permanent Paddington, London - On-Site £40,000 + Pension, Health Care & Excellent Benefits Are you tech-savvy with knowledge of working and supporting Microsoft technologies, software and operating systems such as D365, O365, Active Directory, Exchange, Windows 10/11, AutoPilot, MDM, Tablets and Hand-Held Devices, BYOD, Server 2016+, Azure, Intune, BitLocker, and … Power Platform? Are you a key problem solver with a passion for delivering exceptional IT support? Join a leading health and welfare organisation with over 200,000 clients across the UK and Europe, as they continue to grow and innovate. We're looking for an experienced IT Desktop Support Engineer to be the face of IT … offering the perfect balance of flexibility and hands-on engagement. Your Role: As the go-to IT expert in the London office, you'll provide friendly, jargon-free support to users, ensuring smooth operation of all desktop and mobile technologies. You'll also collaborate with the wider Service Desk Team to manage and resolve issues across the Microsoft More ❯

security. This is a role for someone who can look at a list of tickets and be that "Sniper" for those trickier ones. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Entra Basic Networking SharePoint If you are interested in hearing more about this role then please reach out on or . More ❯