26 to 50 of 51 Permanent 3rd Line Support Jobs

3rd Line Support Engineer Norfolk Are you a experienced IT professional ready to take the next step in your career? On behalf of a growing company, we're looking for a 3rd Line Engineer to join a dynamic team where your expertise … team members, handling complex escalations, and delivering solutions on client sites. Responsibilities: Act as a senior technical escalation point for 1st and 2nd line engineers. Mentor and support junior team members, fostering technical development and knowledge sharing. Own and resolve high-level support tickets … and maintain systems and solutions. Play a key role in service improvement initiatives and best practice enforcement. Ensure customer satisfaction through timely, professional support and communication. Requirements: Strong knowledge of the Microsoft 365 platform, including Exchange Online, SharePoint, Teams, Azure AD, and Intune. Experience in a Senior Helpdesk More ❯

/Azure/Windows/Servers/Virtualisation Modern Workplace/Office 365/Azure/Windows/Servers/Virtualisation 2nd/3rd Line Support Engineer – Manchester/Hybrid - £45,000 PA I'm currently working with a well-established and fast-growing Managed … Service Provider that’s looking to bring a skilled 2nd/3rd Line Support Engineer into their team. This client supports a wide range of businesses across various sectors and is known for delivering first-class IT solutions — from cloud services to on-site support. … days at home per week on a hybrid basis. They're after someone who’s confident tackling technical issues up to a third-line level, with experience spanning desktop support, cloud technologies, and network troubleshooting. You’ll be part of a collaborative environment where no two More ❯

Senior Azure 3rd Line Support Engineer - Azure - Inside IR35 - London (Onsite 4 days a week) Opportunity Join a leading solution provider in London, working onsite for one of their biggest clients. We require a Senior Azure Support Engineer to assist with all 3rd Line escalations and project work. You will be responsible for the maintenance and support of the company's Azure infrastructure. Responsibilities: Assist with the maintenance and support of the Azure platform. Support a large application migration program into various power platforms. … Ensure access to applications within the cloud platform. Requirements: Azure certifications (preferred). Experience in support and project work. You will be required onsite 3-4 days a week, initially 5 days a week to build internal relationships and familiarize yourself with the environment. The position is initially More ❯

3rd Line Support Engineer If you're looking for a 3rd Line role where you'll tackle genuinely interesting technical issues and become the trusted escalation point in a supportive MSP, this is an opportunity worth exploring. If you're ready to More ❯

3rd Line Support Engineer If you're looking for a 3rd Line role where you'll tackle genuinely interesting technical issues and become the trusted escalation point in a supportive MSP, this is an opportunity worth exploring. If you're ready to More ❯

We’re recruiting for a 3rd Line Support Engineer where you’ll be responsible for delivering advanced technical support for all IT systems within NexSphere, a newly established Managed Service Provider. This role involves troubleshooting complex technical issues, ensuring optimal system performance, and … addressing problems that cannot be resolved by the 2nd line team. The position requires operating within strict Service Level Agreements (SLAs) to achieve high levels of customer satisfaction. Our ideal candidate should possess advanced technical knowledge and extensive experience in various domains such as systems administration, networking, software … and hardware. As the team's technical expert, the role is not solely focused on issue resolution but also includes mentoring 2nd line support engineers. This involves identifying training and development opportunities and delivering on them collaboratively. Additionally, the role encompasses developing the knowledge base by More ❯

we've made sure growth is a given - professionally and personally - so our colleagues can thrive. We have an exciting opportunity for an experienced 3rd line IT Support Engineer to join our team. The role will require you to take responsibility of a variety of … IT tasks, these include building, maintaining, and monitoring workstations, servers, network equipment and cloud solutions along with providing 3rd line support within a 3-tier support team. A minimum of 2 years' experience within an IT role with strong infrastructure skills is required. … at home. Ensure KPIs are met, service level agreements and operational level agreements are achieved. Resolving incidents, requests, problems and identifying trends with support from the service teams. Managing the lifecycle of tickets. Continuously review our current services and either improve or suggest alternative solutions. Produce and maintain More ❯

2nd/3rd Line Engineer Sittingbourne £35k - £45k Are you an experienced 2nd or 3rd Line Engineer ready for a new challenge? Would you enjoy a work pattern that gives you regular extended breaks? Are you confident supporting both systems and network infrastructure issues … across a varied client base? We are recruiting for a Service Desk Engineer (2nd/3rd Line) to join a respected and growing IT Managed S... More ❯

Role: 3rd Line IT Support Engineer - Dynamic MSP Salary: £40,000 Location: Birmingham (Hybrid) Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment? We are seeking someone with strong … you've been waiting for. In this critical role at our client's innovative company: - You will utilize your proven expertise handling complex support queries that escalate beyond 2nd line. - Your ability to troubleshoot under pressure will be essential as we rely on maintaining robust uptime rates. - Being … server builds, network deployments and more The ideal candidate brings: - Demonstrable depth of knowledge from previous roles supporting diverse technologies at a third-line level - An understanding of how vital their work is when operating across various functions - providing both user support and contributing technical insights More ❯

Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including managing cybersecurity risks … implementing network security measures, and ensuring compliance with industry standards. The Information Security Manager will also provide IT support … to the company and will be based in the London office, with flexibility for some remote work. Your past experience must include 2nd and 3rd line infrastructure support where you are able to advise and direct the technical team. Qualifications Experience in Information Security Management More ❯

3rd Line IT Support Engineer - MSP - 45K Location: East Midlands Industry: IT Salary: £40000 - £45000 per annum + Pension, 25 days holiday Posted: 12/07/2024 Are you a Senior IT Support Engineer with client-facing experience? Do you have experience … Windows Server & Virtualisation? Are you comfortable working on the design of new implementations & projects as well as BAU? ROLE: We have a Client facing 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers that can work in … relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture with supporting documentation in line with company standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to More ❯

3rd Line IT Support Engineer - External customers Location: East Midlands Industry: IT Salary: £40000 - £45000 per annum + Pension, 25 days holiday Posted: 22/07/2024 Description: We have a 3rd Line IT Support role with a UK … relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture with supporting documentation in line with company standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to … take appropriate action as required to deliver to IT Service target Building strong partnership relationships with customers Be a point of escalation for support calls Any knowledge of VMWare, Cisco networking, Scripting skills such as PowerShell for automation, and Power BI/Reporting skills is ideal but not More ❯

Role: 3rd Line Network and Support Engineer Location: Wales/Birmingham/Fully remote Salary: £40,000 - £50,000 + Car Allowance (DOE) I’m looking for a skilled 3rd Line Network and Support Engineer to join a great client … based in Birmingham/Wales. In this role, you’ll provide technical support, resolve major outages, and manage internal and external networks. Key Responsibilities: •Take ownership of support calls and resolve issues efficiently. •Lead troubleshooting for major outages (including ransomware/crypto attacks). •Maintain and More ❯

I'm recruiting for a 3rd Line Engineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers. Please note this … interaction and face-to-face coaching. This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd line support including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict More ❯

I'm recruiting for a 3rd Line Engineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers. Please note this … interaction and face-to-face coaching. This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd line support including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict More ❯

We are supporting an awesome business in Glasgow looking for a 3rd Line Support Engineer , you will play a crucial role in maintaining and enhancing the IT infrastructure. You will be responsible for resolving complex technical issues, implementing system enhancements, and ensuring the stability and … Business offer Hybrid working (3/2) in Glasgow. Business dont have the facility to offer VISA support. Key Responsibilities: Provide expert-level support and administration for Microsoft technologies including Azure AD, Intune, Office 365, Entra, Exchange, and SharePoint. Manage and troubleshoot infrastructure components such as networking, server … platforms with a strong focus on automation and efficiency. Develop and maintain PowerShell scripts for automation tasks and operational efficiency. Provide configuration and support for MS Windows Server environments. Utilise virtualisation skills with VMware vSphere, Proxmox, and Hyper-V to optimize server resources and performance. Requirements: Experience in More ❯

Job Description Application Support Analyst 2 nd and 3 rd Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 nd and 3 rd line support. The main responsibility for providing day to day … operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management … and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated More ❯

Third Line Support and Infrastructure Engineer We are searching for an enthusiastic and client-focused Third Line Support and Infrastructure Engineer to join our Exeter office on a full-time basis. You will provide third line systems support … focal point for any escalation for more in-depth investigation. This role will require you to monitor, prioritise and proactively deal with any support issues assigned to the systems team. Having strong interpersonal skills and a customer-focused approach, you will offer technical support to our … organised and practical, with a logical, analytical approach to problem-solving. You will be an active member of the IT security team, providing support during any IT security incidents and implementing the firm's IT security policies. You will provide administrative support for document management, practice More ❯

Purpose The primary objective of the Helpdesk is to provide ongoing support and assistance to customers for any product related issues. The 3rd line Support Engineer is an important part of the Helpdesk team, providing customer software support for DEMS related … a passion for emerging technologies and the drive to ensure the Helpdesk achieves its primary objective. Your Responsibilities and Tasks DEMS/Software Support Act as the escalation point of contact for all reported issues or queries (via telephone or email) relating to DEMS. Receiving, logging, and tracking … degree of customer service, ensuring calls are logged, issues updated and calls closed or escalated as required, in a timely fashion and in line with service level agreements. Provide training and rollout support on DEMS internally and externally as required. Arranging for additional technical support More ❯

Purpose The primary objective of the Helpdesk is to provide ongoing support and assistance to customers for any product related issues. The 3rd line Support Engineer is an important part of the Helpdesk team, providing customer software support for DEMS related … a passion for emerging technologies and the drive to ensure the Helpdesk achieves its primary objective. Your Responsibilities and Tasks DEMS/Software Support Act as the escalation point of contact for all reported issues or queries (via telephone or email) relating to DEMS. Receiving, logging, and tracking … degree of customer service, ensuring calls are logged, issues updated and calls closed or escalated as required, in a timely fashion and in line with service level agreements. Provide training and rollout support on DEMS internally and externally as required. Arranging for additional technical support More ❯

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will … in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the … SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide More ❯

We provide IT Support, Wi-Fi, phone systems, CCTV, networking … in-room TV entertainment/casting solutions and lots more to over 230 hotels across the UK and Ireland. We are looking for a 3rd Line Engineer working 09:00-18:00 weekdays. Your role would include a mixture of project work and IT Support … a work-from-home role. A typical week might look like this, although obviously it varies with the number of projects or IT support needed: Monday - building a server from the office Tuesday - installing the server and network switches at the hotel and documenting it Wednesday - on the More ❯

Digital Workplace Support Engineer (SCCM) Location: Coventry, Gaydon, Solihull | Rate …/day | Start: 01/05/2025 | Duration: 6 months My client is seeking two experienced Digital Workplace Support Engineers (3rd Line) to join their IT End User Services team onsite. You'll provide hands-on support, focusing on incident resolution, patch More ❯

with a MSP background is required by my client an MSP based in Newcastle. They are looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met. Responsibilities: Provide … technical support and maintain clients' IT assets and systems. Deliver excellent customer service from issue reporting to resolution. Act independently or as part of a team, managing multiple support requests effectively. Experience and Skills Required: Minimum 2 years in similar role. MSP experience. Relevant academic studies. More ❯

and developing professionally. Basic communication and organizational skills. Ability to work as part of a team and independently. Basic computer skills. Responsibilities: Provide support in daily administrative tasks. Assist customers and record information. Organize files and documents. Assist in routine activities and various projects. Benefits: Transportation allowance. Meal More ❯