Third Line Support
UK

The median Third Line Support salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 493 728 806
Rank change year-on-year +235 +78 -245
Permanent jobs requiring a 3rd Line Support 455 267 413
As % of all permanent jobs advertised in the UK 0.46% 0.25% 0.27%
As % of the Job Titles category 0.49% 0.28% 0.28%
Number of salaries quoted 418 254 389
10th Percentile £31,250 £32,500 £30,500
25th Percentile £34,000 £36,250 £32,500
Median annual salary (50th Percentile) £40,000 £42,000 £40,000
Median % change year-on-year -4.76% +5.00% -
75th Percentile £46,250 £48,750 £50,000
90th Percentile £53,750 £57,125 £57,500
UK excluding London median annual salary £40,000 £40,000 £39,775
% change year-on-year - +0.57% +3.89%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,894 96,310 147,847
% of permanent jobs with a recognized job title 94.63% 91.58% 96.06%
Number of salaries quoted 66,756 60,420 85,018
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,923 £60,000 £60,000
Median % change year-on-year -11.80% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 25 April 2024.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +249 424 £40,000 -4.76% 65
UK excluding London +158 395 £40,000 - 63
Work from Home +174 191 £37,500 -11.76% 23
South East +113 169 £37,500 -6.25% 21
North of England +41 69 £37,500 -11.76% 20
Midlands +52 68 £40,000 +9.59% 7
London +111 55 £57,500 +27.78% 9
West Midlands +59 51 £37,500 +2.74% 6
South West +7 37 £42,500 +13.33% 3
Yorkshire +92 32 £40,000 -11.11% 5
East of England +40 26 £42,500 +7.59% 4
North East +20 25 £32,500 - 5
Scotland -42 23 £45,500 +17.42% 8
East Midlands -10 17 £47,500 +16.56% 1
North West -13 12 £40,000 -5.88% 10
Wales - 3 £45,000 - 1

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 25 April 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 258 (56.70%) Windows
2 252 (55.38%) Microsoft
3 249 (54.73%) Microsoft 365
4 225 (49.45%) Active Directory
5 222 (48.79%) Azure
6 178 (39.12%) Firewall
7 170 (37.36%) VMware
8 164 (36.04%) Windows Server
9 146 (32.09%) Microsoft Exchange
10 137 (30.11%) VMware Infrastructure
11 129 (28.35%) Hyper-V
12 117 (25.71%) ITIL
12 117 (25.71%) Social Skills
13 100 (21.98%) Microsoft Intune
14 96 (21.10%) SharePoint
15 95 (20.88%) Citrix
16 93 (20.44%) DNS
17 88 (19.34%) SQL Server
18 80 (17.58%) SQL
19 72 (15.82%) Veeam
20 68 (14.95%) DHCP
20 68 (14.95%) Cisco
21 64 (14.07%) Microsoft Certification
22 63 (13.85%) Problem-Solving
23 60 (13.19%) WAN
23 60 (13.19%) Degree
24 59 (12.97%) PowerShell
25 57 (12.53%) SAN
26 51 (11.21%) Entra ID
26 51 (11.21%) Windows 10

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 146 (32.09%) Microsoft Exchange
2 96 (21.10%) SharePoint
3 12 (2.64%) IIS
4 6 (1.32%) Exchange Server 2000
4 6 (1.32%) Exchange Server 2010
5 5 (1.10%) Exchange Server 2007
6 4 (0.88%) Exchange Server 2013
7 2 (0.44%) WordPress
Applications
1 43 (9.45%) Microsoft Office
2 19 (4.18%) Microsoft Excel
3 1 (0.22%) MS Visio
Business Applications
1 8 (1.76%) Fidessa
2 5 (1.10%) Dynamics CRM
3 3 (0.66%) NEC Housing
4 1 (0.22%) Dynamics NAV
Cloud Services
1 249 (54.73%) Microsoft 365
2 222 (48.79%) Azure
3 51 (11.21%) Entra ID
4 25 (5.49%) OneDrive
5 21 (4.62%) AWS
6 14 (3.08%) Google Workspace
6 14 (3.08%) IaaS
6 14 (3.08%) SaaS
7 12 (2.64%) Azure Sentinel
8 10 (2.20%) PaaS
8 10 (2.20%) Power Platform
9 9 (1.98%) Azure Cosmos DB
9 9 (1.98%) Azure Monitor
9 9 (1.98%) Mimecast
10 4 (0.88%) Azure Stack
10 4 (0.88%) Nutanix
11 3 (0.66%) GCP
12 2 (0.44%) Amazon S3
12 2 (0.44%) OpenDNS
12 2 (0.44%) WhatsApp
Communications & Networking
1 178 (39.12%) Firewall
2 93 (20.44%) DNS
3 68 (14.95%) DHCP
4 60 (13.19%) WAN
5 57 (12.53%) SAN
6 50 (10.99%) LAN
7 47 (10.33%) VPN
8 45 (9.89%) TCP/IP
9 37 (8.13%) Wi-Fi
10 33 (7.25%) VLAN
11 26 (5.71%) Wireless
12 15 (3.30%) OSPF
12 15 (3.30%) Remote Desktop
12 15 (3.30%) VoIP
13 14 (3.08%) WLAN
14 13 (2.86%) BGP
14 13 (2.86%) HSRP
14 13 (2.86%) IPsec
14 13 (2.86%) SD-WAN
15 12 (2.64%) FTP
Database & Business Intelligence
1 88 (19.34%) SQL Server
2 34 (7.47%) Amazon RDS
3 4 (0.88%) SQL Server Integration Services
4 2 (0.44%) MariaDB
4 2 (0.44%) MySQL
4 2 (0.44%) Power BI
4 2 (0.44%) SQLPlus
Development Applications
1 2 (0.44%) Hudson
1 2 (0.44%) JIRA
2 1 (0.22%) MSI
General
1 117 (25.71%) Social Skills
2 35 (7.69%) Analytical Skills
3 24 (5.27%) Finance
4 21 (4.62%) Law
4 21 (4.62%) Organisational Skills
5 16 (3.52%) Documentation Skills
6 15 (3.30%) Banking
7 12 (2.64%) Inclusion and Diversity
8 11 (2.42%) Games
9 8 (1.76%) Legal
10 7 (1.54%) Telecoms
11 6 (1.32%) Manufacturing
11 6 (1.32%) Public Sector
12 4 (0.88%) French Language
12 4 (0.88%) Pharmaceutical
12 4 (0.88%) Retail
13 3 (0.66%) German Language
14 2 (0.44%) Advertising
15 1 (0.22%) Social Science
Libraries, Frameworks & Software Standards
1 9 (1.98%) 802.1X
2 8 (1.76%) FIX Protocol
3 2 (0.44%) LAMP
3 2 (0.44%) SAML
3 2 (0.44%) V-Ray
Miscellaneous
1 34 (7.47%) Driving Licence
2 29 (6.37%) Replication
3 22 (4.84%) Enterprise Storage
4 19 (4.18%) Self-Motivation
5 16 (3.52%) Client/Server
6 15 (3.30%) Management Information System
7 12 (2.64%) Data Centre
8 11 (2.42%) Clustering
9 8 (1.76%) Eurex
9 8 (1.76%) Video Conferencing
10 7 (1.54%) iPad
10 7 (1.54%) Security Operations Centre
11 5 (1.10%) Low-Code
12 3 (0.66%) Private Cloud
13 2 (0.44%) Housing Association
13 2 (0.44%) Hybrid Cloud
13 2 (0.44%) iPhone
13 2 (0.44%) PKI
13 2 (0.44%) Team-Oriented Environment
14 1 (0.22%) Linux Command Line
Operating Systems
1 258 (56.70%) Windows
2 164 (36.04%) Windows Server
3 51 (11.21%) Windows 10
4 37 (8.13%) Linux
5 32 (7.03%) Windows Server 2016
6 22 (4.84%) Windows 7
6 22 (4.84%) Windows 8
7 21 (4.62%) Windows Server 2012
8 14 (3.08%) Windows Server 2019
9 11 (2.42%) CentOS
10 10 (2.20%) Ubuntu
11 9 (1.98%) Android
11 9 (1.98%) Apple iOS
11 9 (1.98%) Unix
12 8 (1.76%) Solaris
12 8 (1.76%) Windows Server 2008
13 7 (1.54%) Mac OS
14 5 (1.10%) Debian
15 4 (0.88%) Mac OS X
15 4 (0.88%) Windows XP
Processes & Methodologies
1 117 (25.71%) ITIL
2 63 (13.85%) Problem-Solving
3 46 (10.11%) Customer Service
4 42 (9.23%) Infrastructure Engineering
5 41 (9.01%) Incident Management
6 37 (8.13%) Cybersecurity
7 30 (6.59%) Service Management
8 28 (6.15%) Change Management
9 24 (5.27%) Mentoring
9 24 (5.27%) Migration
10 19 (4.18%) Root Cause Analysis
11 18 (3.96%) Remote Monitoring and Management
12 17 (3.74%) Change Control
12 17 (3.74%) Desktop Virtualisation
13 16 (3.52%) Problem Management
13 16 (3.52%) Project Management
14 15 (3.30%) Proactive Maintenance
14 15 (3.30%) Project Delivery
15 14 (3.08%) Agile
15 14 (3.08%) Multi-Factor Authentication
Programming Languages
1 80 (17.58%) SQL
2 59 (12.97%) PowerShell
3 8 (1.76%) Bash
3 8 (1.76%) JavaScript
3 8 (1.76%) Perl
3 8 (1.76%) Python
3 8 (1.76%) Ruby
4 4 (0.88%) T-SQL
5 3 (0.66%) PL/SQL
6 2 (0.44%) C#
Qualifications
1 64 (14.07%) Microsoft Certification
2 60 (13.19%) Degree
3 45 (9.89%) Cisco Certification
4 36 (7.91%) Security Cleared
5 34 (7.47%) Azure Certification
6 30 (6.59%) MCSE
7 27 (5.93%) CCNP
8 26 (5.71%) SC Cleared
9 22 (4.84%) CCNA
10 13 (2.86%) MCSA
11 10 (2.20%) MCP
12 7 (1.54%) DBS Check
12 7 (1.54%) ITIL Foundation Certificate
12 7 (1.54%) VMware Certified Professional (VCP)
13 6 (1.32%) Network+ Certification
14 3 (0.66%) A+ Certification
14 3 (0.66%) RHCT
15 2 (0.44%) DV Cleared
15 2 (0.44%) ITIL Certification
15 2 (0.44%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 7 (1.54%) SLA
2 5 (1.10%) ISO/IEC 27001
2 5 (1.10%) QA
3 4 (0.88%) Cyber Essentials
3 4 (0.88%) GDPR
4 2 (0.44%) NIST
4 2 (0.44%) PCI DSS
5 1 (0.22%) Cyber Essentials PLUS
5 1 (0.22%) GxP
System Software
1 225 (49.45%) Active Directory
2 137 (30.11%) VMware Infrastructure
3 129 (28.35%) Hyper-V
4 23 (5.05%) XenApp
5 21 (4.62%) VMware ESXi
5 21 (4.62%) XenDesktop
6 18 (3.96%) VirtualBox
7 17 (3.74%) Virtual Desktop
8 14 (3.08%) Terminal Services
8 14 (3.08%) Virtual Machines
8 14 (3.08%) vSphere
9 7 (1.54%) Firmware
10 4 (0.88%) Citrix Hypervisor
11 3 (0.66%) KVM
12 2 (0.44%) Docker
12 2 (0.44%) pfSense
12 2 (0.44%) Virtual Servers
12 2 (0.44%) VMware Server
13 1 (0.22%) NFS
13 1 (0.22%) Xen
Systems Management
1 100 (21.98%) Microsoft Intune
2 31 (6.81%) SCCM
3 11 (2.42%) SCOM
4 8 (1.76%) Microsoft Clustering
4 8 (1.76%) Terraform
5 7 (1.54%) Jamf Pro
5 7 (1.54%) NetBackup
6 6 (1.32%) Active Directory Federation Services
6 6 (1.32%) Autotask
7 3 (0.66%) FortiGate
7 3 (0.66%) vCenter Server
7 3 (0.66%) ZENworks
8 2 (0.44%) Backup Exec
8 2 (0.44%) Dell DRAC
8 2 (0.44%) Microsoft Data Protection Manager
8 2 (0.44%) SCDPM
8 2 (0.44%) Single Sign-On
8 2 (0.44%) WSUS
9 1 (0.22%) Failover Clustering
9 1 (0.22%) Stealthwatch
Vendors
1 252 (55.38%) Microsoft
2 170 (37.36%) VMware
3 95 (20.88%) Citrix
4 72 (15.82%) Veeam
5 68 (14.95%) Cisco
6 30 (6.59%) HP
7 22 (4.84%) Sophos
8 18 (3.96%) Dell
9 16 (3.52%) Juniper
10 15 (3.30%) Datto
11 14 (3.08%) Meraki
11 14 (3.08%) WatchGuard
12 11 (2.42%) Red Hat
13 10 (2.20%) Google
14 8 (1.76%) Bloomberg
14 8 (1.76%) CQG
14 8 (1.76%) Draytek
14 8 (1.76%) ION Trading
14 8 (1.76%) Patsystems
14 8 (1.76%) Reuters