London, United Kingdom On-site Wise Lead Data Scientist – Contact Automation
- Location
- Greater London, England, United Kingdom
Overview Wise is a global technology company building the best way to move and manage the world’s money. The Contact Automation team in London develops an intelligent system to power an automated Wise Assistant. This system answers most customer questions within the chat interface and supports agents … issues. Responsibilities Own the design and evolution of evaluation frameworks for LLM-based systems both offline and online. Build and scale A / B testing to measure real customer impact and guide product decisions. Analyse conversation data to uncover opportunities and collaborate with ...