Product Director – Field Service / Facilities Management
- Location
- Birmingham, England, United Kingdom
contract workflows Scheduling, dispatch, and optimisation Field engineer mobile experience Asset lifecycle management Quoting → job → invoicing flows Customer portals and self-service Data, reporting, analytics, and embedded BI Vertical-specific FM workflows (HVAC, M&E, FM, building maintenance) Platform, integrations, and developer experience What You'll Do 1. Set Product … sessions, and post-mortems. 4. Drive Discovery & Customer Insight at Scale Embed deep, continuous discovery across the product team — customer calls, field visits, usage analytics, and qualitative research. Maintain a strong personal connection to customers, engineers, planners, and contract managers. Synthesise insight across verticals to identify portfolio-level opportunities ...