Furnished Equipment (GFE) maintenance coverage. Prepare, submit, and track CRQ approvals, ensuring compliance with configuration and change management processes. Update the ConfigurationManagementDatabase (CMDB) with MAC information for traceability. Follow established change and configurationmanagement policies and processes to ensure appropriate change control and asset accountability. Manage the installation More ❯
Service Governance team. You will work in this small, specialised area as part of the wider Technology function. The role will involve CMDB (ConfigurationManagementDatabase) work. Our client have a very basic Asset & ConfigurationManagement process and are looking for this individual to help enhance, or completely revamp this … using ServiceNow ITOM. Previous ServiceNow experience is not a requirement but candidates must have previously worked on CMDB improvements or projects. We are looking for: Good knowledge of Service Management processes Experience creating, enhancing or improving a CMDB Knolwedge on Asset & ConfigurationManagement best practice Any expereience in ServiceNow, preferably More ❯
Service Governance team. You will work in this small, specialised area as part of the wider Technology function. The role will involve CMDB (ConfigurationManagementDatabase) work. Our client have a very basic Asset & ConfigurationManagement process and are looking for this individual to help enhance, or completely revamp this … using ServiceNow ITOM. Previous ServiceNow experience is not a requirement but candidates must have previously worked on CMDB improvements or projects. We are looking for: Good knowledge of Service Management processes Experience creating, enhancing or improving a CMDB Knolwedge on Asset & ConfigurationManagement best practice Any expereience in ServiceNow, preferably More ❯
About TCS Tata Consultancy Services (TCS) is a global leader in IT services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a More ❯
CMDB. Troubleshoot discovery issues and tune performance across classification levels and cloud providers. Support incident response and change management processes tied to discovery and CMDB updates. Develop and maintain system documentation, architecture diagrams, SOPs, and technical training materials. Develop design documents and processes. Other duties as assigned. Qualifications Bachelor's … clearance with the ability to obtain CI Poly. Knowledge, Skills, and Abilities: Experience with ServiceNow Discovery and MID Server deployment. Strong understanding of ServiceNow CMDB, Cloud Management, and ITOM modules. Experience with cloud environments: AWS, Azure, and/or GCP. Proven experience working within classified environments or secure enclaves. Deep More ❯
on IT asset & configurationmanagement and leverages ITIL v4 practices, the ServiceNow Common Service Data Model (CSDM), and its underpinning ConfigurationManagement Data Base (CMDB). As CSDM and the CMDB are the foundation for the ServiceNow platform and utilized across many modules and processes, we foresee continuous growth in … an IT Asset and ConfigurationManagement Consultant who can guide customers in their journey to improve IT data quality and implement a CSDM-based CMDB according to our best practices. Scope of work: Collaborate closely within project teams to provide vital support in the delivery of cutting-edge IT asset … network). Good understanding of ITIL and IT4IT. Knowledge of and experience designing and implementing ConfigurationManagement capabilities. Knowledge of and experience with ServiceNow CMDB/ITOM (Discovery/Service Mapping). Experience with TBM or the definition of (Business) Services is a plus. As a Trusted Advisor, you create More ❯
tools and production software. Ensure the CM process is introduced and implemented according to guidelines from the process owner. Keep the ConfigurationManagementDatabase (CMDB) update. Perform audits on the actual CMDB. Provides continuous coordination of progress on actions, tasking, and issues. Reviews and edits technical documentation, as requested. Serves More ❯
Librarian on population of asset and configurationmanagement system (CMS) Perform configuration audits to ensure physical inventory is consistent with the configurationmanagementdatabase (CMDB)/CMS, initiating corrective action through Change Control Accept baselined products from third parties for distribution Builds system baselines for promotion and release Maintain project More ❯
are shortfalls. Ensuring the stock room is tidy and methodically organised. Preparing for regulatory audits ensuring stock levels align accurately with ConfigurationManagementDatabase (CMDB) figures. Recommending process and service improvements. “By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy More ❯
this role you will manage a team of technicians and be responsible for IT Asset Management including the maintaining of a ConfigurationManagementDatabase (CMDB). About The Team The IT department manages all technology in the business, including infrastructure, software and hardware. The team plays a key role in More ❯
area. Responsibilities: Develop configurationmanagement architecture within COTS tools, perform requirements analysis working with all key stakeholders, determine the proper design for the configurationmanagementdatabase within COTS tool, train system administrators on the use of the tool. Integrate the configurationmanagement system and database with the Service management COTS … on configuration items and their related applications and services. Performing change management impact assessments, perform quality analysis and control on the data within the CMDB, define the controls and perform the audits, participates in release management by auditing and updating configurationmanagement data. Qualifications/Requirements: BS degree and More ❯
business needs into functional specifications and user stories Collaborate with development teams to support configuration and implementation Support integration of HAM/SAM with CMDB, Discovery, and third-party data sources Define and improve processes for hardware and software asset lifecycle management Ensure alignment with licensing policies, audit readiness, and … Management practices and the asset lifecycle Experience with licensing models, software compliance, and vendor audits Skilled in stakeholder engagement and workshop facilitation Familiarity with CMDB and Discovery integrations ServiceNow certifications (e.g., CSA, CIS-HAM, CIS-SAM) are highly desirable Excellent communication and documentation skills What’s on Offer: Join a More ❯
have accountability for all IT service strategy functions including Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework. WHAT YOU'LL BE DOING: Senior technology interface … COBIT Control Library, assurance and testing Driving Technology Service Improvement Plans to drive service effectiveness Lead groups Technology Data Office, responsible for driving core CMDB, data mapping process and asset management controls (Hardware Asset Management/Software Asset Management) Lead and drive the delivery of Service governance, core control framework More ❯
or visual alarms. Troubleshoot, diagnose and isolate failures. Reseat card and perform hardware reboots. Replace broken hardware components and update the ConfigurationManagementDatabase (CMDB). Restore hardware system to approved baseline configuration. Re-image or reload Firmware and or imbedded software to restore hardware to approved baseline. Run diagnostic More ❯
submit, and track CRQ approvals, ensuring compliance with configuration and change management processes. Maintain accurate records of MAC activities in the ConfigurationManagementDatabase (CMDB) and prepare monthly summary reports detailing MAC locations, timelines, and statuses. Follow established change and configurationmanagement policies and processes to ensure appropriate change control More ❯
degradation, or Authorized Service Interruptions (ASIs). o Reroute routine circuits within 24 hours of notification o Documenting reroute in the configurationmanagementdatabase (CMDB). o Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented More ❯
and manage all Change Requests (CRQs) for additions, removals, and modifications to the Government Furnished Equipment (GFE) maintenance coverage. Update the ConfigurationManagementDatabase (CMDB) and prepare monthly summary reports of Moves, Adds, and Changes performed. Treat customer requests that are out of scope of MACs as new project Engineering More ❯
findings from internal and external auditors. Assist with ongoing implementation of SAF/FM initiatives to include Identity, Credential, and Access Management (ICAM), ConfigurationManagementDatabase/Enterprise Integration (CMDB/EI), System Information and Event Management (SIEM) and System Security. Coordinate efforts with financial statement audit resources and other More ❯
experience Responsibilities: Develop configurationmanagement architecture within COTS tools, perform requirements analysis working with all key stakeholders, determine the proper design for the configurationmanagementdatabase within COTS tool, train system administrators on the use of the tool. Integrate the configurationmanagement system and database with the Service management COTS … on configuration items and their related applications and services. Performing change management impact assessments, perform quality analysis and control on the data within the CMDB, define the controls and perform the audits, participates in release management by auditing and updating configurationmanagement data. Who we are: ABSC is a technology More ❯
resolved in a timely manner, problems are identified and remediated, and changes are managed effectively to minimize disruption to the business. In addition, the CMDB data quality in the regions as basis for all ITSM processes will be another key responsibility. A key focus for the role holder will be … and best practices related to incident, problem, and change management and apply this knowledge to continuously improve the organization's processes Ensure and maintain CMDB data quality (Cis and Apps) for the region in close collaboration with the global ServiceNow team and infrastructure chapters More ❯
Role: ServiceNow Developer Location: London Skills: ITSM, ITOM, CMDB, SIR The Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We are an exciting organisation to work for, ranked … in at least one of the following programming languages: Java, JavaScript, and Python. Preferably experienced with at least one of the ServiceNow HR, SecOps, CMDB, or Virtual Agent modules. Experience utilizing the ServiceNow Catalogue Builder and Flow Designer components. Experience of working within a DevOps environment and the related processes More ❯
Role: ServiceNow Developer Location: London Skills: ITSM, ITOM, CMDB, SIR The Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We are an exciting organisation to work for, ranked … in at least one of the following programming languages: Java, JavaScript, and Python. Preferably experienced with at least one of the ServiceNow HR, SecOps, CMDB, or Virtual Agent modules. Experience utilizing the ServiceNow Catalogue Builder and Flow Designer components. Experience of working within a DevOps environment and the related processes More ❯
and is accepted by all personnel. Assist with ongoing implementation of SAF/FM initiatives to include Identity, Credential, and Access Management (ICAM), ConfigurationManagementDatabase/Enterprise Integration (CMDB/EI), System Information and Event Management (SIEM) and System Security. Requirements: Knowledge and experience with OSD FIAR audit readiness More ❯
Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service Management processes, CMDB, Service Introduction, Lean Six Sigma, Business Continuity, and Disaster Recovery processes. Empower our associates with the right tools, frameworks, methodologies, metrics, and governance so they … are we looking for? Master's degree in engineering, management, or related field preferred, or equivalent experience. Extensive experience in ITSM, Lean Six Sigma, CMDB, Disaster Recovery, and Service Introduction to Operations. Proven track record in understanding and shaping strategic Service Management analytics solutions within a business context. Preferably, consulting … and effectiveness. Provide strategic recommendations based on data and insights from ITSM performance metrics. Oversee the design, implementation, maintenance, and continuous improvement of the CMDB, ensuring alignment with business needs. Evaluate and enhance CMDB performance and maturity. Design and implement continuous improvement processes to deliver business value (cost, quality, time More ❯
Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service management processes, CMDB, Service Introduction, Lean Six Sigma, Business continuity and disaster recovery process. Empower our associates with the right and fit for purpose processes, tools, framework, methodology … better. What are we looking for? Master's degree in engineering, management, and related field preferred, or equivalent experience. Extensive experience in ITSM, L6S, CMDB, Disaster recovery, and service Introduction to Operations. Demonstrated track record in understanding and shaping strategic Service Management analytics solutions within a business context. Preferably proven … Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics. Oversee design, implementation, maintenance, and continuous improvement of the CMDB and ensure its alignment with business needs. Evaluate and improve the CMDB performance and maturity. Design and implement the continuous improvement process to deliver business More ❯