of education and/or directly related experience may be substituted in lieu of the stated requirements. Must have some knowledge of the Genesys CTI platform. Genesys/Nuance certification and experience supporting a Genesys environment within an IT or Contact Center application preferred. Specific Job Duties Designs, develop, implements more »
in audio/visual systems in lieu of degree. At least 8 years of experience in audio/visual systems. Foundations of Crestron Programming, CTI-P101, or equivalent years of experience with Crestron. What Would Be Nice To Have : Experience with AutoCAD Security+ Certification Experience with Crestron NVX, Legacy DM … and Programming Intermediate Systems Programming - CTI-P201 DM Certified Engineering DMC-E-4K Understanding of network protocols for streaming video RMF/Cyber understanding Member of the Society of Broadcast Engineers Familiar with Electronic Industries Association Standards Proficient in International Telecommunications Union Defined Standards SMPTE Training AVIXA Training What We more »
TO HAVE…. AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTIIntegration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified more »
and services, including Service Cloud, Experience Cloud, Sales Cloud & Pardot have significant integrations experience, including custom API, data integrations (Informatica/MuleSoft), Outlook and CTI integrations. have demonstrable experience and knowledge of cyber and data security best practices relevant to Salesforce, including Salesforce-specific security features, data encryption, data retention more »
and services, including Service Cloud, Experience Cloud, Sales Cloud & Pardot have significant integrations experience, including custom API, data integrations (Informatica/MuleSoft), Outlook and CTI integrations. have demonstrable experience and knowledge of cyber and data security best practices relevant to Salesforce, including Salesforce-specific security features, data encryption, data retention more »
