Assistant Director: Technology Services (EMEA & Asia)
- Location
- Greater London, England, United Kingdom
Monitor and report on service performance metrics, user satisfaction, adoption trends, and budget utilization; identify issues and recommend process improvements. Assist in asset and configuration management for offices in EMEA and Asia, ensuring alignment with global standards. Support the implementation, adoption, and optimisation of ServiceNow … service management. Participate in major incident coordination and ensure post-incident reviews are completed, and improvement actions are tracked. Participate in vendor management and contract negotiations for EMEA and Asia IT services, monitoring vendor performance against service expectations and business outcomes. Ensure compliance with Firm policies, security standards, governance ...