11 of 11 Remote DemandTrendPermanent First Line Support Technician Jobs

Job Title: First Line Support Analyst Location: Leicester (Hybrid after probation) Salary: £ 24,000 Overview: A leading organisation is currently seeking a motivated and customer focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you'll … serve as the first point of contact for IT support queries, assisting users across the organisation. You'll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards. Key Responsibilities: Provide first-level IT support for hardware, software, mobile devices, and other … technical equipment. Log and resolve incidents, problems, and service requests both remotely and in- person. Accurately document issues to ensure smooth escalation and resolution by other support teams. Monitor and manage tickets in line with agreed Service Level Agreements (SLAs). Support onboarding processes for new team members, ensuring appropriate account and system access. More ❯

1st Line IT Support Technician (MSP) - Essex (CM3) - £28K DOE NOTE: You must have a full UK Drivers licence & own vehicle - ESSENTIAL. Read on if you're looking to join a rapidly growing MSP that invests in you. The IT MSP specialise in IT Support, Cyber Security and VoIP telephony. You will … Driving licence and access to vehicle - absolutely essential Desirable: Prior experience in an MSP setting. Familiarity with supporting VoIP systems. Experience in Office 365 administration. Ability to provide support for Mac OSX. Basic proficiency in server administration tasks such as AD user account management and password resets. As a 1st Line IT Support Technician … study leave Company social events Smart casual dress code policy Interested? Please click apply or send your updated CV to gianluca (at) circlerecruitment (dot) com Key skills: 1st line, Office 365, Windows IT Support, Tech Support, Helpdesk, help desk, service desk, London, MSP, IT Managed Services, Bicknacre, Chelmsford, Colchester, Basildon, Danbury, Great Baddow, Little More ❯

IT Support Technician Location Derby - Hybrid after training Salary: Dependent on experience Are you looking to grow your career in IT support? We're seeking a friendly and skilled IT Support Technician/1st Line Support Engineer to join a … busy support team, delivering excellent service across Office 365, Windows 10/11, Intune, Azure, hardware, and networks. This role is perfect for someone with a customer-first mindset who enjoys problem-solving, troubleshooting, and providing clear, reassuring solutions to end users. From password resets to connectivity issues, you'll be the first point of contact … and a trusted voice for IT support. The role of IT Support Technician will involve: Respond to IT support requests via phone, email, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Intune, Azure, and Windows 10/11. Escalate more complex incidents to 2nd Line Support More ❯

THIRD LINE PRODUCT SUPPORT TECHNICIAN ️Hours: 35 hours per week Shift pattern: Monday to Friday 09:00-17:00 and on call rota. Salary: up to £37,000 pa dependant on experience Location: New Milton, Hampshire, UK This role is a UK based role and any hybrid/remote work must also be within … services & products Cycle to work incentive Pension Scheme, up to 4% Company matched Free on-site parking ABOUT YOU We are seeking a highly skilled and proactive Third Line IT Service Desk … Technician to join our dynamic IT team. This role is pivotal in ensuring the seamless operation of our IT infrastructure by resolving complex technical issues escalated from first- and second-line support. You’ll be a subject matter expert in advanced networking, server management, and telecommunication systems, playing a key role in maintaining high service More ❯

IT Support Technician Working Hours: 9.00am – 5.30pm Monday – Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday)/2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000/20 days holiday plus public holidays … clients choose us because we deliver tailored solutions and personal service that larger providers can’t match. The Role When on-site with our client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint … helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you’ll be part of our helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What we are looking for Strong knowledge of macOS and Windows. Experience with iPhone and More ❯

IT Support Technician Working Hours: 9.00am – 5.30pm Monday – Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday)/2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000/20 days holiday plus public holidays … clients choose us because we deliver tailored solutions and personal service that larger providers can’t match. The Role When on-site with our client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint … helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you’ll be part of our helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What we are looking for Strong knowledge of macOS and Windows. Experience with iPhone and More ❯

nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week, hybrid home working after successful completion of probation The Role … We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the … of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance More ❯

for ensuring the stability, security, and scalability of our IT infrastructure, especially in light of an upcoming full office relocation and network rebuild. You will collaborate with our 1st line support technician and external vendors, taking the technical lead on networking, security, cloud service integration, and hardware procurement. This is an exciting opportunity to … device encryption, backups, and cybersecurity best practices. Administer users, groups, access control, and device enrolment. Maintain asset inventory, licenses, and documentation. Monitor and resolve escalated issues from the 1st Line Support Technician. Participate in long-term planning for disaster recovery, redundancy, and scalability. Liaise with external service providers and vendors. Provide onboarding/offboarding technical support … to Microsoft environments (e.g., AD/Azure AD). Experience with MDM/endpoint management across Windows and macOS. Basic scripting and automation (PowerShell, Bash). Familiarity with cloud-first environments and SaaS platforms. Security awareness: MFA, SSO, password policies, backups, zero-trust principles. Excellent documentation, planning, and communication skills. Preferred Qualifications: Microsoft certifications (e.g., AZ-104, MD More ❯

IT Endpoint Technician Location: Kings Cross Hours: 40 hours/week (Mon–Fri, 09:00–18:00, 1-hour lunch) Starting Salary: £28,808 Annual Leave: 23 days (rising to 28 after 5 years) Remote Work: Flexible home working is not available Travel: Occasional visits to other sites About the Role A leading pathology company in the UK … is seeking a proactive and technically skilled IT Endpoint Technician to support its endpoint infrastructure. This is a hands-on … physically active role based on-site, ideal for someone with a passion for hardware and a drive to learn and grow in a dynamic IT environment. Key Responsibilities Provide first-line desktop support for endpoint infrastructure Manage and escalate IT helpdesk tickets Deploy and configure PCs, laptops, thin clients, mobile phones, and printers Perform hardware More ❯

Field Service and Installation Technician Location: Field Based/Ascot Salary: Competitive Hours: Monday to Friday, 9am-5:30pm This field-based role is focused on the professional installation, servicing, and support of hardware solutions, ensuring a seamless and positive experience for customers. The ideal candidate will be confident, proactive, and driven to deliver high standards … Attendance at the head office (Ascot area) is required for training, meetings, and business needs. A clean, valid driving license is essential. Key Responsibilities Deliver on-site technical support, efficient installations, and hardware repairs Complete thorough documentation of all service visits including time, parts used, expenses, and corrective actions Fulfill assigned service projects across the UK Collaborate with … skills Ability to stay calm under pressure and meet deadlines Organised and adaptable with good time management Independent, self-motivated, and proactive Strong communication and relationship-building skills Customer-first mindset with a solution-oriented approach Understanding of GDPR and data protection best practices More ❯

from on-call allowance (£5,600 on top of £46,500 base salary). The role: As part of a tight-knit global team, you’ll handle escalations, support deskside and application issues](including iManage), and ensure seamless handovers from project initiatives. You’ll document knowledge, coach 1st/2nd line colleagues, and act as a … bridge between project teams and support – a true senior point of contact. What we’re looking for: 4+ years … Service Desk experience (legal sector or professional services is essential) Strong technical skills across the Microsoft stack. ITIL Foundation (or working towards). Confidence, communication skills, and a people-first mindset to match your technical know-how. Why join? You’ll be working in a supportive, global environment that values excellence, inclusivity, and career growth. This is a chance More ❯