ITSupport Engineer - Saas/Applications Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You’ll play a key role in supporting web applications, providing user support, and training new Users on the platform. Perfect for someone … who wants to get more hands on, & build up their software experience. Key Skills: o Windows support experience o Databases/basic SQL o Web servers - such as Apache experience is helpful o Remote Access Tool Starting salary in the region £30-35K + benefits. Apply now for More ❯
we rely on a stable, responsive tech team to help us do just that. The Role This is more than just a 2nd line support role. It's a position that sits at the heart of the team-bridging day-to-day support, infrastructure, and internal projects. … with others, and grow into a more strategic or infrastructure-focused direction over time. What You'll Be Doing Own and resolve 2nd line support tickets and collaborate closely with 1st line where needed. Act as an escalation point for the team, offering support and informal mentoring. Liaise … servers, permissions). Contribute to internal projects (e.g., upgrades, process improvements, deployment work). Help develop and maintain clean internal documentation and ticket hygiene. Support the onboarding and development of new or junior team members. Proactively suggest improvements to tools, processes, or service quality. What We're Looking For More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk … Support team supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes … live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within More ❯
Qualifications: Experienced with providing Level 1/2 support in troubleshooting IT and networking issues. Experience with ticketing system. Experience with MS Active Directory. Should have any relevant certifications related to Networking. Pay More ❯