IT Support Analyst Jobs

IT Support Analyst
UK

The median IT Support Analyst salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 402 484 575
Rank change year-on-year +82 +91 +153
Permanent jobs requiring an IT Support Analyst 338 485 434
As % of all permanent jobs advertised in the UK 0.62% 0.47% 0.44%
As % of the Job Titles category 0.68% 0.50% 0.48%
Number of salaries quoted 298 403 376
10th Percentile £21,250 £24,050 £22,500
25th Percentile £26,000 £26,250 £25,969
Median annual salary (50th Percentile) £32,500 £31,500 £30,000
Median % change year-on-year +3.17% +5.00% +5.26%
75th Percentile £40,000 £38,000 £37,063
90th Percentile £46,625 £45,900 £42,500
UK excluding London median annual salary £28,500 £30,000 £27,500
% change year-on-year -5.00% +9.09% +5.77%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,435 96,820 89,564
% of permanent jobs with a recognized job title 90.41% 94.78% 91.46%
Number of salaries quoted 25,727 69,155 56,824
10th Percentile £28,822 £28,500 £32,500
25th Percentile £41,000 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,399 £50,000 £53,500
% change year-on-year +2.80% -6.54% +6.63%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 28 May 2025.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +58 328 £32,500 +3.17% 101
UK excluding London +102 246 £28,500 -5.00% 83
North of England +70 101 £28,000 - 19
London +91 83 £42,500 +18.06% 38
Work from Home +104 76 £32,500 +3.17% 22
South East +42 56 £32,500 - 41
Midlands +27 49 £28,000 +3.70% 8
Yorkshire +69 45 £28,500 -3.39% 7
North West +14 42 £25,000 -10.71% 9
East Midlands +30 28 £22,500 -13.46% 2
South West +98 24 £40,000 +50.94% 8
West Midlands +40 21 £28,500 -8.06% 5
North East +59 14 £25,000 - 6
East of England +17 14 £33,750 +18.42% 1
Scotland +104 1 £38,000 +10.14% 7
Channel Islands - 1 £34,000 - 1

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2025, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 201 (59.47%) Windows
2 176 (52.07%) Microsoft
3 170 (50.30%) Microsoft 365
4 138 (40.83%) Active Directory
5 136 (40.24%) Social Skills
6 100 (29.59%) Law
7 85 (25.15%) ITIL
7 85 (25.15%) Problem-Solving
8 82 (24.26%) Microsoft Office
9 76 (22.49%) Windows Server
10 72 (21.30%) Customer Service
11 71 (21.01%) SharePoint
12 69 (20.41%) Azure
13 68 (20.12%) Windows 10
14 65 (19.23%) SQL
15 60 (17.75%) ITSM
16 56 (16.57%) Degree
17 54 (15.98%) SLA
18 51 (15.09%) Microsoft Intune
18 51 (15.09%) Firewall
19 46 (13.61%) Microsoft Exchange
20 42 (12.43%) Telecoms
21 40 (11.83%) A+ Certification
22 38 (11.24%) Cybersecurity
23 37 (10.95%) Service Delivery
24 36 (10.65%) VPN
25 35 (10.36%) Legal
25 35 (10.36%) Video Conferencing
25 35 (10.36%) JIRA
26 34 (10.06%) DHCP

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (21.01%) SharePoint
2 46 (13.61%) Microsoft Exchange
3 31 (9.17%) Confluence
4 10 (2.96%) IIS
5 1 (0.30%) Alfresco
5 1 (0.30%) Documentum
5 1 (0.30%) Exchange Server 2013
Applications
1 82 (24.26%) Microsoft Office
2 29 (8.58%) Microsoft Excel
3 20 (5.92%) Microsoft PowerPoint
4 2 (0.59%) Adobe Creative Suite
Business Applications
1 9 (2.66%) Dynamics NAV
2 6 (1.78%) SAP ERP
3 2 (0.59%) Carpe Diem
3 2 (0.59%) Sage 1000
4 1 (0.30%) Temenos T24
Cloud Services
1 170 (50.30%) Microsoft 365
2 69 (20.41%) Azure
3 18 (5.33%) OneDrive
4 16 (4.73%) Entra ID
5 13 (3.85%) Power Automate
6 12 (3.55%) Power Platform
7 9 (2.66%) Microsoft Copilot
8 8 (2.37%) Dynamics 365
9 5 (1.48%) PowerApps
10 4 (1.18%) Mimecast
11 2 (0.59%) AWS
11 2 (0.59%) Google Workspace
12 1 (0.30%) Microsoft Purview
12 1 (0.30%) Nutanix
12 1 (0.30%) Slack
Communications & Networking
1 51 (15.09%) Firewall
2 36 (10.65%) VPN
3 34 (10.06%) DHCP
4 32 (9.47%) VoIP
5 28 (8.28%) DNS
6 23 (6.80%) LAN
6 23 (6.80%) WAN
7 21 (6.21%) VLAN
8 18 (5.33%) TCP/IP
9 15 (4.44%) Cisco IOS
10 12 (3.55%) Wi-Fi
10 12 (3.55%) Wireless
11 11 (3.25%) ADSL
12 4 (1.18%) SAN
13 3 (0.89%) Internet
13 3 (0.89%) Remote Desktop
14 2 (0.59%) Network Security
14 2 (0.59%) WebEx
15 1 (0.30%) PBX
Database & Business Intelligence
1 15 (4.44%) Amazon RDS
2 11 (3.25%) SQL Server
3 9 (2.66%) Power BI
4 6 (1.78%) SQL Server Integration Services
4 6 (1.78%) SQL Server Reporting Services
5 4 (1.18%) FileMaker
6 1 (0.30%) Power Query
6 1 (0.30%) Tableau
Development Applications
1 35 (10.36%) JIRA
General
1 136 (40.24%) Social Skills
2 100 (29.59%) Law
3 42 (12.43%) Telecoms
4 35 (10.36%) Legal
5 30 (8.88%) Analytical Skills
6 24 (7.10%) Pharmaceutical
7 19 (5.62%) Manufacturing
8 13 (3.85%) Finance
9 10 (2.96%) Organisational Skills
10 8 (2.37%) Retail
11 4 (1.18%) Documentation Skills
12 3 (0.89%) Inclusion and Diversity
13 2 (0.59%) Aviation
13 2 (0.59%) Social Housing
13 2 (0.59%) Swedish Language
14 1 (0.30%) Advertising
14 1 (0.30%) Automotive
14 1 (0.30%) Banking
14 1 (0.30%) Games
14 1 (0.30%) International Banking
Libraries, Frameworks & Software Standards
1 3 (0.89%) .NET
1 3 (0.89%) CSS
1 3 (0.89%) HTML
1 3 (0.89%) LDAP
2 2 (0.59%) ASP.NET
3 1 (0.30%) EDI
3 1 (0.30%) X-Windows
Miscellaneous
1 35 (10.36%) Video Conferencing
2 21 (6.21%) Driving Licence
3 15 (4.44%) EPoS
4 13 (3.85%) Onboarding
5 10 (2.96%) Self-Motivation
6 9 (2.66%) iPhone
7 8 (2.37%) FMCG
8 6 (1.78%) CCTV
9 4 (1.18%) iPad
9 4 (1.18%) Podcast
10 3 (0.89%) Biopharmaceutical
10 3 (0.89%) Life Science
10 3 (0.89%) Management Information System
11 2 (0.59%) Analytical Mindset
12 1 (0.30%) CMDB
12 1 (0.30%) Data Protection Act
12 1 (0.30%) IVR
12 1 (0.30%) Mobile App
12 1 (0.30%) NHS
12 1 (0.30%) Smartphone
Operating Systems
1 201 (59.47%) Windows
2 76 (22.49%) Windows Server
3 68 (20.12%) Windows 10
4 30 (8.88%) Linux
5 18 (5.33%) Apple iOS
5 18 (5.33%) Windows Server 2019
6 16 (4.73%) Mac OS X
7 12 (3.55%) Windows Server 2016
8 11 (3.25%) Android
9 9 (2.66%) Mac OS
10 4 (1.18%) Windows Server 2012
Processes & Methodologies
1 85 (25.15%) ITIL
1 85 (25.15%) Problem-Solving
2 72 (21.30%) Customer Service
3 60 (17.75%) ITSM
4 38 (11.24%) Cybersecurity
5 37 (10.95%) Service Delivery
6 32 (9.47%) Agile
7 31 (9.17%) Incident Management
7 31 (9.17%) Root Cause Analysis
8 27 (7.99%) Document Management
9 26 (7.69%) ERP
10 23 (6.80%) Time Management
11 17 (5.03%) Change Management
11 17 (5.03%) Data Management
12 15 (4.44%) Disaster Recovery
12 15 (4.44%) Mobile Device Management
13 14 (4.14%) CRM
13 14 (4.14%) Inventory Management
14 13 (3.85%) Customer-Centricity
15 12 (3.55%) Project Delivery
Programming Languages
1 65 (19.23%) SQL
2 26 (7.69%) PowerShell
3 10 (2.96%) Python
4 6 (1.78%) C#
4 6 (1.78%) T-SQL
5 3 (0.89%) JavaScript
6 2 (0.59%) VB.NET
6 2 (0.59%) VBA
Qualifications
1 56 (16.57%) Degree
2 40 (11.83%) A+ Certification
3 19 (5.62%) Microsoft Certification
4 12 (3.55%) DBS Check
5 10 (2.96%) Network+ Certification
6 9 (2.66%) ITIL Certification
7 7 (2.07%) CCNP
7 7 (2.07%) Cisco Certification
7 7 (2.07%) MCSA
8 6 (1.78%) ITIL Foundation Certificate
9 5 (1.48%) Computer Science Degree
9 5 (1.48%) MCP
10 1 (0.30%) SC Cleared
10 1 (0.30%) Security Cleared
Quality Assurance & Compliance
1 54 (15.98%) SLA
2 5 (1.48%) Cyber Essentials
System Software
1 138 (40.83%) Active Directory
2 11 (3.25%) VMware Infrastructure
3 6 (1.78%) Virtual Servers
4 3 (0.89%) Firmware
4 3 (0.89%) Hyper-V
4 3 (0.89%) Microsoft Virtual Server
5 2 (0.59%) Virtual Desktop
6 1 (0.30%) Virtual Machines
6 1 (0.30%) XenApp
Systems Management
1 51 (15.09%) Microsoft Intune
2 15 (4.44%) SCCM
3 3 (0.89%) Jamf Pro
3 3 (0.89%) WSUS
4 2 (0.59%) Active Directory Federation Services
5 1 (0.30%) vCenter Server
Vendors
1 176 (52.07%) Microsoft
2 20 (5.92%) Cisco
3 19 (5.62%) VMware
4 18 (5.33%) SAP
5 14 (4.14%) Apple
6 13 (3.85%) Sage
6 13 (3.85%) ServiceNow
7 10 (2.96%) iManage
7 10 (2.96%) Veeam
8 9 (2.66%) Citrix
9 8 (2.37%) Meraki
10 7 (2.07%) MobileIron
11 6 (1.78%) Aruba
11 6 (1.78%) Fortinet
11 6 (1.78%) HP
11 6 (1.78%) Riverbed
11 6 (1.78%) Trend Micro
12 3 (0.89%) Adobe
12 3 (0.89%) Google
12 3 (0.89%) Sophos