Top Skills' Details 1. Candidate must have a basic experience of IT fundamentals through coursework or relevant professional experience (Security + CE) 2. Candidate is expected to have prior experience partnering with/or supporting active duty military personnel 3. Candidate will be expected to have a background supporting hardware, handle a fast past environment and experience prioritizing daily … responsibilities independently Secondary Skills - Nice to Haves Service desk ticketing system Job Description We have an immediate need for a desktop support technicians to support the Navy. We area looking for individuals with 6 months - 2+ years of desktop support, HARDWARE EXPERIENCE IS A MUST have a fully adjudicated secret clearance, and a Security + CE certification. … open(provide details) Our consultant left the position for a better offer, but was only onsite 4 weeks. External Communities Job Description We have an immediate need for desktop support technicians for a large Navy program. These positions are on site and must have an an active Secret clearance and Security + Ce certification. Company Benefits Eligibility requirements apply More ❯
a percentage of customer interactions (calls, emails, chats, or tickets) to stay connected with customer experience and identify areas for improvement. This may include resolving complex issues, providing technical support, or providing front-line coverage during peak volume periods and or coverage gaps. Process Improvement: Proactively suggest and implement improvements to queue management processes, tools, and workflows to optimize … efficiency and enhance customer experience. Training and Process Support: Provide suggestions for coaching and best practices for handling calls and tickets, including SLA adherence and customer communication. Real-time Analysis: Conduct intraday analysis of queue performance, identifying potential bottlenecks or trends that could impact customer experience. This involves monitoring call volume, ticket backlogs, and agent availability. Queue Prioritization: Prioritize … Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. 1-2 years of experience in information technology, systems administration or other IT related field. More ❯
Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯
Launch Your Cyber Security Career - Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+ More ❯
The Hardware Technician provides Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and … manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Required Skills High school/GED and two (2) to four (4) years of experience and Security + … ones. Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life. Paid Parental Leave for new parents to focus on family. Tuition Reimbursement to support your professional growth and education. A 401(k) plan with a company match to help you plan for your future. At CyberCore, we are committed to fostering a supportive More ❯
The Hardware Technician provides Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and … manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Required Skills High school/GED and two (2) to four (4) years of experience and Security + … ones. Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life. Paid Parental Leave for new parents to focus on family. Tuition Reimbursement to support your professional growth and education. A 401(k) plan with a company match to help you plan for your future. At CyberCore, we are committed to fostering a supportive More ❯
manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Requirements TS/SCI FSP Clearance Minimum education and experience level: High school/GED and … or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas About Us For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification More ❯
manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation Support network upgrade projects or initiatives Support end-user connectivity needs Requirements Required Skills, Experience, and Education: Minimum education and experience level: High school/GED and two More ❯
working with end-users remotely Demonstrated expertise Familiar with Active Directory security and policies Excellent analytical and problem solving skills Outstanding communication skills to relate with team members and support workers Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management Must be able to lift up to … pounds and able to drive a company vehicle About Us For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent More ❯
