Permanent IT Support Technician Job Vacancies

76 to 100 of 114 Permanent IT Support Technician Jobs

IT Support Technician

London, Westminster Abbey, United Kingdom
Central Hall Westminster
An opportunity has arisen to join Central Hall Westminster as our IT Support Technician. Location: Central Hall Westminster, Storey’s Gate, SW1H 9NH (this is an office-based role) Job type: Full time (Permanent) Salary: £27000-£30000 Reports to: Technology Manager Department: Technology Number of reports: 0 About us: Central Hall Westminster (CHW) Ltd is owned by Trustees … appointed by the Methodist Church. We conduct business in line with the Church’s ethics and our own company values. We are seeking a technically skilled and service-oriented IT Support Technician to support the venue’s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT … ideal candidate will have hands-on experience in a fast-paced environment, particularly within corporate and community-focused events. About You: Key responsibilities include providing 1st and 2nd line support for IT systems across the venue, ensuring smooth operation and user satisfaction. You’ll be responsible for daily checks on critical systems such as network connectivity, device compliance More ❯
Employment Type: Permanent
Salary: £27000 - £30000/annum
Posted:

IT Support Technician

Glasgow, Lanarkshire, Scotland, United Kingdom
Nextech Group Limited
IT Support Technician Location: Glasgow Salary: £28,000 - £33,000 + Expenses + Great Benefits We're recruiting a Senior IT Technician to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity … excellent customer service, and helping users remain productive. Travel to other sites required: Edinburgh, Glasgow, Stirling and Newcastle (all expenses covered) The Role: Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Managing Active Directory, user accounts, and permissions. … Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Experience with vSphere. A solid understanding and experience More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

IT Support Technician

Edinburgh, Midlothian, Scotland, United Kingdom
Nextech Group Limited
IT Support Technician Location: Edinburgh Salary: £28,000 - £33,000 + Expenses + Great Benefits We're recruiting a Senior IT Technician to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity … excellent customer service, and helping users remain productive. Travel to other sites required: Edinburgh, Glasgow, Stirling and Newcastle (all expenses covered) The Role: Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Managing Active Directory, user accounts, and permissions. … Documenting incidents and resolutions clearly and accurately. Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling. Requirement: 3+ years' experience in a relevant IT support role Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Experience with vSphere. A solid understanding and experience More ❯
Employment Type: Permanent
Posted:

IT Support Technician Apprentice

Croydon, Surrey, England, United Kingdom
Hybrid / WFH Options
QA
About the role: Jaytag Computer, based in Croydon, Surrey, is an IT support provider dedicated to serving small and medium sized businesses across South East London and beyond. We are looking for a motivated and enthusiastic IT Support Technician to join our team. This is an exciting opportunity to start a career in IT, working with a wide range of technologies and customers. You will provide first-line support to our customers via telephone, email, and in person, helping to resolve IT issues and build strong customer relationships. Responsibilities: Provide IT support to customers through phone, email, remote tools, and face-to-face visits. Assist with troubleshooting and resolving … hardware, software, and network issues. Support customers with common IT tasks such as setting up devices, installing software, and basic configuration. Help maintain accurate records of support requests and solutions in our ticketing system. Escalate complex issues to senior engineers when required. Contribute to building and maintaining knowledge base articles for common issues. Take part in customer More ❯
Employment Type: Full-Time
Salary: £20,000 per annum
Posted:

IT Support Technician

Solihull, West Midlands, England, United Kingdom
Whale Tankers
IT Support Technician - needed for our Solihull Site. We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team. Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then Join … our Whale Family! We are looking for someone who can provide IT support to all computer users within Whale Tankers, someone who can also log/update helpdesk tickets & work closely with the IT team on infrastructure project work. You will have previous working experience of within an IT team along with experience of troubleshooting hardware … and software and a solid understanding of networking concepts. You will have worked in a role where you have delivered technical support from non-technical IT end users through to knowledgeable IT end users. A full job description is attached at the end of this page but some of the other responsibilities are: Delivering 1st through to More ❯
Employment Type: Full-Time
Salary: £32,000 per annum
Posted:

IT Support Technician - 1st / 2nd Line

York, North Yorkshire, Yorkshire, United Kingdom
Optisoft
Job Title: IT Support Technician - 1st/2nd Line Location: York, North Yorkshire Salary: £23k to £26k, dependent on experience Job Type: Permanent, Full-time The role is office-based, so candidates should live within a commutable distance of York About us: This is a market-leading company that provides IT solutions for opticians and the … optical profession throughout the UK and Ireland. About the role: You will be part of an office-based Support Desk Team, providing a high-quality and efficient service to over 500 customers. Responsibilities include: Providing telephone support for customers with hardware or software issues. Analysing and resolving customer problems quickly and efficiently. Providing remote support by dialling … into customer systems when necessary. Logging all calls on the company's support software and updating as needed. Documenting and reporting 'bugs' and 'change requests' to the Development team. Making courtesy calls to customers who have not contacted the Support Desk for over 6 months. Occasional travel to customer sites may be required, which may involve overnight stays. More ❯
Employment Type: Permanent
Salary: £26,000
Posted:

IT Support Technician

Bradford, West Yorkshire, England, United Kingdom
Chapman Tate Associates
1st/2nd Line IT Technician Location: Bradford Salary: Up to £28,000 Chapman Tate Associates are delighted to be working in partnership with a respected law firm based in Bradford, known for its commitment to excellence and client service. As part of their continued investment in technology, we’re seeking a 1st/2nd Line IT Technician to join their internal IT team. This is a fantastic opportunity for a technically capable and service-driven individual to support a professional environment where reliability, discretion, and responsiveness are key. The Role You’ll be the first point of contact for IT support across the firm, resolving day-to-day technical issues … and escalating where necessary. You’ll also assist with system maintenance, user onboarding, and contribute to ongoing infrastructure improvements. Key Responsibilities • Provide 1st and 2nd line support across desktop, laptop, and mobile devices • Troubleshoot issues related to Windows OS, Microsoft 365, printers, and networking • Manage user accounts and permissions via Active Directory • Support legal software applications and liaise More ❯
Employment Type: Full-Time
Salary: £25,000 - £28,000 per annum
Posted:

IT Field Support Engineer / Onsite Second Line Technician

London, UK
Hybrid / WFH Options
AWD online
Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a well-established IT Services Company based in the City of London. If you are considering sending an application, make sure to hit the apply button … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills. As the Onsite IT Field Support Engineer … you will act primarily as an onsite engineer for a set of clients and work closely with technical leads, account managers and other tech teams to deliver an IT vision which future proofs client systems. Working as the Onsite IT Field Support Engineer you will be supporting clients onsite on a regular or ad-hoc scheduled basis. More ❯
Employment Type: Full-time
Posted:

IT Field Support Engineer / Onsite Second Line Technician

City of London, London, England, United Kingdom
Hybrid / WFH Options
AWD online
Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a well-established IT Services Company based in the City of London. WORK WITH THE LATEST CLOUD SERVICES AND TECHNOLOGIES This role is focusing on the … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills. As the Onsite IT Field Support Engineer … you will act primarily as an onsite engineer for a set of clients and work closely with technical leads, account managers and other tech teams to deliver an IT vision which future proofs client systems. Working as the Onsite IT Field Support Engineer you will be supporting clients onsite on a regular or ad-hoc scheduled basis. More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum
Posted:

IT Support Technician

Manchester, United Kingdom
Hybrid / WFH Options
Speak Digital Limited
IT Support Technician Working Hours: 9.00am – 5.30pm Monday – Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday)/2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000/20 days holiday plus public holidays/… Training and certification support/Company Pension/Gym Membership The Company Speak Digital is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, we’ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. We’re now expanding and looking for someone to join our helpdesk … this role, you’ll spend three days a week onsite at a client’s Manchester office (a leading sportswear brand) and two days working remotely as part of our support team. We’re a small but capable team who work closely together to get the job done. You’ll have the opportunity to make a real impact, share ideas More ❯
Employment Type: Permanent
Salary: £23000 - £26000/annum
Posted:

IT Support Technician

Manchester, Lancashire, England, United Kingdom
Hybrid / WFH Options
Speak Digital Limited
IT Support Technician Working Hours: 9.00am – 5.30pm Monday – Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday)/2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000/20 days holiday plus public holidays/… Training and certification support/Company Pension/Gym Membership The Company Speak Digital is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, we’ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. We’re now expanding and looking for someone to join our helpdesk … this role, you’ll spend three days a week onsite at a client’s Manchester office (a leading sportswear brand) and two days working remotely as part of our support team. We’re a small but capable team who work closely together to get the job done. You’ll have the opportunity to make a real impact, share ideas More ❯
Employment Type: Full-Time
Salary: £23,000 - £26,000 per annum
Posted:

IT Support Technician

Leigh, Lancashire, England, United Kingdom
Mpeople Recruitment
Are you an experienced IT Support Technician and have a strong passion for providing IT support to team members? Would you like to work for a very well established and forever growing award winning business? You will be valued as an individual within the business who continually support their staff, along with offering regular … Create and write management reports using SQL, VBscript, PLSQL or other such products About You: Excellent customer service skills Strong troubleshooting and critical thinking skills Previous working experience in IT support for 2 year(s) Working knowledge of Windows 10, Mac OS, Microsoft Office Working knowledge of Veeam. VM Ware and Horizon preferred. PLSQL, SQL, VBscript preferred Benefits More ❯
Employment Type: Full-Time
Salary: £27,000 per annum
Posted:

IT Support Media Technician

Hertfordshire, England, United Kingdom
Lorien
IT Media Support Technician - Entry-Level Opportunity Salary: £25,183 - £26,409 per annum Contract : Permanent, Full-Time (52 weeks) Hours: 37 hours per week (flexible working hours available) Location: Hertfordshire Start Date: October 2025 or earlier Holiday: 25 days + Bank Holidays Are you passionate about technology and looking to kick-start your career in IT? We're seeking a proactive and enthusiastic IT Media Support Technician to join a forward-thinking educational environment. This is an ideal opportunity for someone looking to take their first step into the IT sector, with full training and support provided. About the Role You'll be part of a collaborative and experienced IT team, providing first-line support to staff and students. Your responsibilities will include: Troubleshooting hardware and software issues across PCs, iMacs, and iPads Managing helpdesk tickets and resolving technical queries Supporting classroom technologies including projectors and interactive screens Assisting with AV setup for school events Maintaining and supporting mobile devices via Microsoft Intune Building strong relationships with staff More ❯
Employment Type: Full-Time
Salary: £25,183 - £26,409 per annum
Posted:

IT & Communications Support Technician

London, United Kingdom
Hybrid / WFH Options
Deerfoot Recruitment Solutions Limited
IT & Communications Support Technician Location: London (Hybrid - 1 day/week onsite minimum) Salary: £28k - £30k + benefits Deerfoot Recruitment is working on behalf of a fast-growing, forward-thinking organisation within the insurance sector to find a skilled IT & Communications Support Technician . This is a fantastic opportunity for a motivated IT professional looking to join a supportive and energetic team within a business committed to innovation and growth. The successful candidate will play a key role on a busy support desk, troubleshooting and resolving IT issues across a Microsoft 365 environment. The role involves a mix of remote working, one day a week in the London office, and … to offices across the UK, so flexibility is key. A "security-first" mindset, combined with a proactive and user-focused approach, is essential. Key Responsibilities: Provide desktop and user support, resolving software/hardware issues Support and maintain Microsoft 365, Active Directory, and related systems Manage device deployment and user onboarding/offboarding Collaborate with third-party suppliers More ❯
Employment Type: Permanent
Salary: £28000/annum
Posted:

IT & Communications Support Technician

London, South East, England, United Kingdom
Hybrid / WFH Options
Deerfoot Recruitment Solutions Ltd
IT & Communications Support Technician Location: London (Hybrid - 1 day/week onsite minimum) Salary: £28k - £30k + benefits Deerfoot Recruitment is working on behalf of a fast-growing, forward-thinking organisation within the insurance sector to find a skilled IT & Communications Support Technician . This is a fantastic opportunity for a motivated IT professional looking to join a supportive and energetic team within a business committed to innovation and growth. The successful candidate will play a key role on a busy support desk, troubleshooting and resolving IT issues across a Microsoft 365 environment. The role involves a mix of remote working, one day a week in the London office, and … to offices across the UK, so flexibility is key. A "security-first" mindset, combined with a proactive and user-focused approach, is essential. Key Responsibilities: Provide desktop and user support, resolving software/hardware issues Support and maintain Microsoft 365, Active Directory, and related systems Manage device deployment and user onboarding/offboarding Collaborate with third-party suppliers More ❯
Employment Type: Full-Time
Salary: £28,000 per annum
Posted:

IT support Technician

London, South East, England, United Kingdom
Salt Search
IT Support Engineer Role Overview Provide user support via the service desk both remotely and in person. Issue, repair, and arrange the return of IT equipment. Maintain and support IT systems including Active Directory, Microsoft 365, and related platforms. Monitor and test backups. Manage IT onboarding for starters and offboarding for leavers across … equipment and applications. Responsibilities Ticketing System Resolve tickets within agreed SLAs. Manage and prioritise the ticket queue. Triage and escalate tickets to the appropriate IT resource. Equipment Issue IT equipment to new starters and arrange returns from leavers, updating tracking systems. Build, configure, and arrange repair of IT equipment, including liaising with third-party vendors. Maintain accurate … stock levels and listings. Maintaining IT Landscape Update Active Directory for starters, leavers, and changes. Ensure M365 licensing and mail setup are correct and functioning. Maintain tracking and asset management software. Compliance Demonstrate a strong awareness of and commitment to ethics, compliance, and relevant codes of conduct. Time Allocation Equipment: 15% Ticketing system: 70% IT landscape maintenance More ❯
Employment Type: Full-Time
Salary: £26,000 per annum
Posted:

1st / 2nd Line IT Support Technician

Hampton, Greater London, United Kingdom
Touchlines Ltd
1st/2nd Line IT Support Technician £25,000 to £30,000 Touchstone, an IT consultancy business based in Hampton, Middlesex, we're looking for a talented all round IT professional to join our expanding team. Our team is passionate, hardworking and fun-loving individuals. We want an individual who has a great work ethic … and can deliver outstanding customer service and push beyond customer expectation. We promote training in ITIL and Microsoft qualifications, including study time and resources. The role is a support based role where the successful candidate will be able to support the client user base remotely and by weekly site visits. We will develop project skills and ultimately become … responsible for IT projects based on the client’s needs. Please apply if you have the following experience : Outsourced IT support (for multiple companies) experience at least 2 years Excellent communication skills (high standard of written and spoken English) Excellent Customer Service skills Must have Technical Support Experience Desktops – all operating systems, Windows 10,11 Active More ❯
Employment Type: Permanent
Salary: £25000 - £30000/annum
Posted:

1st / 2nd Line IT Support Technician

Hampton, Middlesex, England, United Kingdom
Get Staffed Online Recruitment Limited
1st/2nd Line IT Support Technician £25,000 to £30,000 Our client is an IT consultancy business based in Hampton, Middlesex, they're looking for a talented all round IT professional to join their expanding team. Their team is passionate, hardworking and fun-loving individuals. They want an individual who has a great … ethic and can deliver outstanding customer service and push beyond customer expectation. They promote training in ITIL and Microsoft qualifications, including study time and resources. The role is a support based role where the successful candidate will be able to support the client user base remotely and by weekly site visits. They will develop project skills and ultimately … become responsible for IT projects based on client’s needs. Please apply if you have the following experience: Outsourced IT support (for multiple companies) experience at least 2 years Excellent communication skills (high standard of written and spoken English) Excellent Customer Service skills Must have Technical Support Experience Desktops – all operating systems, Windows 10,11 Active More ❯
Employment Type: Full-Time
Salary: £25,000 - £30,000 per annum
Posted:

IT Application Support Technician

Milton Keynes, Buckinghamshire, South East, United Kingdom
Wills Consultants Ltd
IT Application Support Technician Shift-Based, Site-Based, Days & Nights We are thrilled to be recruiting for an IT Application Support Technician on behalf of a global leader in engineering and automation, based in Milton Keynes. If you're looking for a hands-on technical role that offers both challenge and career progressionthis could … Join? Our client offers a competitive benefits package including: 25 days holiday + 8 bank holidays Career development and progression opportunities Cycle to Work Scheme Company Pension Site-based support role no two days the same! And much more About the Role: You will play a key role in supporting highly automated warehouse systems, working in a fast-paced … with Warehouse Management and Material Flow Systems Monitor server availability and perform system updates Design and run test scenarios to identify software faults Produce system documentation, user guides, and support reports Work closely with internal teams and end-users to ensure system stability and uptime What You'll Need: BSc, HND, HNC in Computer Science, IT Engineering, or More ❯
Employment Type: Permanent
Salary: £40,000
Posted:

IT Support Technician

Ringwood, Hampshire, South East, United Kingdom
Hybrid / WFH Options
Trusted Technology Partnership
IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £25,077 + Profit Share + Benefits Hours: 37.5 hours per week full time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic … career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong … enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days More ❯
Employment Type: Permanent, Work From Home
Salary: £24,000
Posted:

IT Support Technician

Poulner, Hampshire, UK
Hybrid / WFH Options
Trusted Technology Partnership
IT Support Technician Location: Ringwood, Hampshire, Hybrid Home Working Salary: £25,077 Profit Share Benefits Hours: 37.5 hours per week full time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. Read the overview of this opportunity to … understand what skills, including and relevant soft skills and software package proficiencies, are required. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to … date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role More ❯
Employment Type: Full-time
Posted:

IT & Communications Support Technician (South West)

Plymouth, Devon, United Kingdom
Hybrid / WFH Options
Deerfoot Recruitment Solutions Limited
IT & Communications Support Technician Location: Exeter/South-West (Hybrid - 1 day/week onsite minimum) Salary: £26k + benefits Deerfoot Recruitment is working on behalf of a fast-growing, forward-thinking organisation within the insurance sector to find a skilled IT & Communications Support Technician . This is a fantastic opportunity for a motivated … IT professional looking to join a supportive and energetic team within a business committed to innovation and growth. The successful candidate will play a key role on a busy support desk, troubleshooting and resolving IT issues across a Microsoft 365 environment. The role involves a mix of remote working and travel to offices across the South-West … key. These office locations include Exeter, Plymouth and Torquay. A "security-first" mindset, combined with a proactive and user-focused approach, is essential. Key Responsibilities: Provide desktop and user support, resolving software/hardware issues Support and maintain Microsoft 365, Active Directory, and related systems Manage device deployment and user onboarding/offboarding Collaborate with third-party suppliers More ❯
Employment Type: Permanent
Salary: £26000/annum
Posted:

IT Support Technician

South London, London, England, United Kingdom
RT Recruitment LTD
RT Recruitment is partnering with a leading organisation in Central London that is seeking a skilled and customer-focused IT Support Technician to join their growing internal IT team. This is an exciting opportunity for someone who enjoys problem-solving, working with a variety of tech, and helping users stay connected and productive. The Role: You … ll be the go-to person for technical issues across the company, providing first and second-line support both remotely and face-to-face. This is a hands-on role where no two days are the same! Key Responsibilities: Responding to IT helpdesk queries via phone, email, and in person Troubleshooting hardware and software issues (Windows, Office … devices Managing user accounts and permissions through Active Directory Supporting video conferencing systems and meeting room tech Documenting fixes and maintaining technical records Escalating complex issues to third-line support when needed What We’re Looking For: 1+ year of experience in an IT support or helpdesk environment Strong knowledge of Windows 10/11, Office More ❯
Employment Type: Full-Time
Salary: £26,000 - £32,000 per annum, Inc benefits
Posted:

IT Support Technician I

Austin, Texas, United States
DRB Group
JOB PURPOSE: The primary responsibility of this position is to operate the IT Help Desk and assist end users with technology issues.Assist the IT Support management with the setup, support, and accurate asset management of all company workstations, phones, printers, and applications. ESSENTIAL FUNCTIONS: Duties and Responsibilities • Operate the organization wide Help Desk using provided tools … customer satisfaction • Monitor requests to ensure swift closure; escalate issues to management as needed • Coordinate equipment moves and setup at the division offices and sales communities as approved by IT management • Maintain a detailed inventory of the organization's computer related equipment • Maintain and repair stock workstations and printers for redeployment • Develop training material and assist users in the … with system maintenance and troubleshooting • Must have valid driver license for business travel with auto insurance that meets company policies • Occasional business travel with overnight stay as required by IT Management • This is an onsite position • Other duties as assigned QUALIFICATIONS: Knowledge and Skills Technical knowledge of computers, networks, printers, and wiring Working knowledge of Microsoft operating systems; proficiency More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

IT Support Technician

Waterlooville, Hampshire, South East, United Kingdom
Hybrid / WFH Options
The Workshop
Are you an experienced IT Support Technician looking for your next challenge We're looking for a proactive and customer-focused individual to join a busy helpdesk team in Waterlooville. In this role, you'll be the first point of contact for our customers, providing initial technical support, troubleshooting issues, and ensuring incidents are handled quickly … in delivering an excellent service, solving problems, and escalating where required - all while keeping customers informed every step of the way. Key Duties Act as the first line of support for customer incidents and requests via phone, email, and ticketing system. Perform initial troubleshooting of software bugs, system failures, and connectivity issues. Provide first-time fixes where possible and … updated on progress, expected resolution times, and outcomes. Document recurring issues and solutions to improve the knowledge base. Monitor system performance and logs, reporting potential issues before they escalate. Support post-incident analysis by identifying root causes and recommending improvements. Skills & Knowledge Minimum 1.5 years' experience in IT support/helpdesk roles. Strong customer service focus and More ❯
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted:
IT Support Technician
10th Percentile
£24,500
25th Percentile
£26,000
Median
£28,000
75th Percentile
£33,750