76 to 100 of 891 Permanent ITIL Jobs

provide innovative solutions to resolve them efficiently and effectively. Ability to handle high-pressure situations and critical incidents calmly and efficiently. Good knowledge of ITIL working practices. Have a passion for and meticulous attention to detail in, all aspects of work to ensure high reliability, quality and consistency of performance. more »

to-date with product and technology developments. Used to working under own initiative and with limited supervision, working well under pressure. Desirable PMP Certification, ITIL certification, PRINCE2 certification. Experience in telecoms project management and/or video conferencing technical experience. Ability to interpret architectural drawings. Excellent interpersonal and presentation skills more »

resolver groups Call/contact centre experience Experience in use of ITSM Platforms (Cherwell, ServiceNow, Jira, Remedy etc) Effective & efficient communication (written and verbal) ITIL V4 foundation (desirable) Able to obtain security clearance (BPSS - Baseline Personnel Security Standard) UK road network knowledge (desirable, not essential full training will be given more »

solving and communication skills. Good client focus and appreciation of Customer Experience Able to multi-task efficiently and work under time pressure Familiarity with ITIL working practices. Respectful of the organisation culture and values Bachelor’s Degree or Equivalent industry experience a plus Experience in supporting IT projects and workstreams more »

o Proven BI development experience with ServiceNow expertise. o Familiarity with relational databases. o Proficiency in data modeling and reporting tools. o Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP. • Skills: JavaScript, MySQL, HTML, CSS, AngularJS. What we offer to you? • The chance to work in a supportive and growth focused more »

industry standard toolsets, you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework. You will work on a pattern of 4 days Work followed by 4 days Rest. Each Work period is comprised 12hour shifts covering more »

and resolve underlying problems and trends Administer Audio/Video & Video Conferencing systems Provide ad-hoc support for key business users Complete tasks following ITIL standards What We’re Looking For Essential Skills: Experience on an IT Service Desk Proven 2nd Line support in a Windows 10/Office … MS Office, MS Server, AD, network terminology and functions, and hardware (laptops/desktops/printers) Ability to stay calm under pressure Experience with ITIL-based processes Awareness of cyber security threats Desirable Skills: Familiarity with ITSM Software (Remedy, ServiceNow, Samanage) ITIL Qualifications What We Offer: An engaging and supportive more »

Professional certifications Likely already holds one or more of: CompTIA A+/N+ May have, or be studying towards, one or more of: MCDST ITIL Foundation v4 ESSENTIAL ATTRIBUTES Positive attitude and influence to others, a real ‘Team Player’ Methodical and quality-minded with a right-first time approach to more »

Customer Relationship Management (CRM) platform. Collaborating with CRM suppliers to resolve software defects and improve system functionality. Deploying hotfixes and new releases using standard ITIL and ISO frameworks. Assisting frontline customer care teams with CRM-related issues, troubleshooting problems, and providing timely solutions. Provisioning, orchestration, and fulfilment operations: Troubleshooting provisioning more »

languages such as: HTML, CSS, JavaScript. Experience working in a Domain Separated Platform ServiceNow certification would be advantageous: System Administrator, CIS-CSM, CIS-ITSM. ITIL v4 Foundation qualified would also be preferable. more »

and security audit practices Experience with using common information security management frameworks, such as NIST, PCI, GDPR, ISO Series, OWASPp the IT Infrastructure Library (ITIL), the ISF Standards of Good Practice (SoGP) and ISACA’s Control Objectives for Information and related Technology (COBIT) frameworks. Proven expertise and experience in one more »

Responsibilities :- Adhering to SLAs ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues Ensuring that the processes are adhered to Building and configuring … Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. Tracking work tickets on ITIL based ticketing system like Service Now & Remedy Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. Performs repairs on computers, laptops, printers more »

Job Description Job Title Service Desk Manager Division Group IT Location London Website www.amwinsglobalrisks.com Amwins Global Risks At Amwins Global Risks, we succeed together. We’re not ‘just another London broker’ placing risks and signing contracts. We’re forging relationships more »

added value to our customers and establish long-term partnerships Develop and implement service delivery strategies and standards that align with industry best practices (ITIL, ISO etc.) Integrating delivery teams & capabilities into a single common operating model driving consistency, quality and efficiency in all delivery operations Managing delivery capabilities in … considering risks, dependencies, and compliance requirements. Proven track record of success in a Managed Services environment with both onshore & offshore delivery Strong understanding of ITIL and other relevant service delivery methodologies Strong interpersonal and communication skills with the ability to engage and influence diverse stakeholders, build consensus, and manage expectations. more »

Change Manager- ITIL Salary: £60,000 Location: Hybrid- London office based We’re looking for a skilled Change Manager to drive forward their change lifecycle process improvement. The Role: You will support the modernisation and standardisation of the ITIL change management. Working with numerous stakeholders to gain a deep understanding … of the current challenges, assessing the risks and then translating this into a meaningful plan. The Skill Requirements: Proven Change Management experience in an ITIL environment Excellent background running CAB meetings (Standard Change/Emergency Change/etc.) Expertise delivering process improvement from assessment of needs Good knowledge managing ITSM more »

small team. Self-motivation and an eagerness to take on new challenges. Experience of working in an ISO27001/IOS 9001 environment and using ITIL and Agile working practices Compensation and Benefits Competitive salary, dependent upon experience 33 days holiday (inclusive of 3 public days) 5% matched Employer pension scheme more »

satisfaction. Handle escalated customer support queries and work through to resolution. Visit customer sites as needed for support or project activities. Ensure adherence to ITIL principles and maintain a positive customer service culture. Required Skills and Experience: Fortinet SDWAN and SD-Branch troubleshooting and configuration. Networking troubleshooting for connectivity issues. more »

is preferred Delivery Team Member, Customer Success Manager, Project Manager, Business Analyst, or other IT experience Understanding of Services Outsourcing Agile, Project Management and ITIL certifications a plus People management skills Intermediate to advanced proven experience with both Excel and PowerPoint Financial management and reporting experience Stakeholder management more »

Hourly pay - £16.30 3 month contract - extensions - could go perm in the future Ideal Technology/experience: Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Answering incoming contacts from customers and to accurately log more »

colleagues during resolution meetings to ensure that excellent customer service is upheld. Other skills and experience we are looking for you to demonstrate include; ITIL 4 certified or equivalent service management experience at scale and familiarity. Ability to operate with own initiative, as well as work as part of a more »

Experience and Education:  Proven success as a project team manager/leader in Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) acquisition projects;  ITIL Foundation Level Certification;  Engineering background and technical leadership experience;  Project Management automation (Enterprise Project Management (MS)) and work collaboration tools;  Knowledge of NATO or national more »

PowerScale. Proficiency in technologies such as Ansible, Teraform or Python. Excellent problem-solving and communication skills. Certifications such as Dell EMC Proven Professional or ITIL Foundation are a plus. If you are qualified and interested in this position or can refer someone who is, please apply directly or forward your more »

security, Network security, Application security, Identity and access management, Vulnerability Management. Familiarity with common information security management frameworks (NIST, PCI, GDPR, ISO Series, OWASP, ITIL, ISF SoGP, COBIT). more »

an IT Service Design role, understanding Service Design principles and artefacts · Background in IT Support, including SIAM management · Effectively engage and run workshops Desirable: · ITIL/Six Sigma qualifications If you have the above experience please submit your CV immediately or email me at kirstybaxter@hydroegengroup.com ... more »

Solution & Service Delivery Consultant : Defence & Security Location: London or Bristol or Manchester Clearance: All applicants must hold UK security clearance to Developed Vetting level (DV) Salary: £55,000 - £85,000 (DOE) (+£15k Benefits Package) (Depending on Level [Consultant to more »