1,026 to 1,050 of 1,284 Permanent ITIL Jobs

of Windows 10 & 11, Expertise of DOS and VBS, Knowledge of PowerShell Knowledge of IOS - iPhone/iPad, MS certified preferable, Successful experiences of a transition phase, trained on ITIL V3 and ideally ITIL certified, Working knowledge of project management - certification is preferable, Knowledge on backup/restore tool is required, Advanced knowledge of virtualization, E-mail systems, Microsoft Sharepoint More ❯

Active Directory, and printer support Solid networking knowledge (LAN/WAN), WiFi setup, and endpoint troubleshooting Excellent problem-solving, communication, and multitasking skills Certifications: MS-100, MD-101, Network+, ITIL 4, RITTech; experience with ITIL practices (desired) If you're excited to lead technology innovation at a global leader in healthcare, please apply now. Alternatively, feel free to reach me More ❯

We're excited to share a new opportunity within Service Express Europe! We're looking for a ITIL Change Manager to join our MIS Service Operations team and play a key role in the governance and delivery of IT services across our international customer base. This highly collaborative role will see you working closely with our Service Delivery teams and … change lifecycle, including impact and risk assessment, scheduling, stakeholder engagement, and communication. Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. Maintain and enhance the Change Calendar, ensuring all approved changes are communicated and executed with minimal disruption. Evaluate change requests and ensure compliance with internal standards, regulatory requirements, and … insights. What You'll Bring: 5+ years' experience in a similar IT Change Management or Service Operations role. Bachelor's degree in Computer Science, Information Technology, or related field. ITIL Certification (Intermediate or higher preferred). Strong understanding of both Change and Problem Management processes in enterprise IT environments. Excellent stakeholder engagement, communication, and organisational skills. Experience coordinating across technical More ❯

to lead the operational stability of our IT services. This pivotal role ensures that our IT operations are resilient, cost-effective, and aligned with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with, Technical Operations, Change Management … integrity. You will have 7 plus years of proven experience in IT service delivery leadership. Education : Bachelor's degree in Information Technology, Computer Science, or a related field Certifications : ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability, and capacity principles … Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL certification in Monitoring, Capacity Planning or Service Management Tools Knowledge of high-availability and disaster recovery design Working knowledge of cloud performance and scaling principles READY TO APPLY If you are interested in this More ❯

someone with proven IT support experience who is keen to continue developing their technical and customer service skills in a structured, professional environment. You’ll also gain exposure to ITIL practices, remote support tools, and a variety of enterprise systems. This role will require you to be on-site, Monday to Friday out of their Rednal, Birmingham office. Please only … technical and user documentation. GCSEs in Maths and English (Grade C/4 or above). Comfortable working as part of a large, cross-functional support team. Desirable Experience ITIL Foundation qualification or working knowledge of ITIL principles. Familiarity with EPOS/retail systems and back-office software. Knowledge of Ubuntu or other Linux-based systems. Experience using agent chat More ❯

Preferred Qualifications: Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. Experience with JIRA, Git and Confluence. Understanding of ITIL foundation or ITIL certified. AWS cloud and ServiceNow certifications. Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related More ❯

Service Operations team. The role involves working collaboratively with colleagues and our customer in a critical LAN/WAN environment. The engineer will deliver technical services within a dynamic ITIL framework and incorporate Agile change delivery. At Leidos, we deliver innovative solutions through diverse and talented people committed to our customers' success. We empower our teams in the UK to … Experience with Ivanti Device & Application Control. Patch management skills, including analysis and deployment. Strong communication and organizational skills, with the ability to work independently and in teams. Experience with ITIL ICT service delivery and SAFE Agile methodologies. Ability to work under pressure, meet deadlines, and handle multiple priorities. Understanding stakeholder management and organizational skills. Quick learner with adaptability to new More ❯

ServiceNow Technical Architect - Senior Manager Technology Architecture Senior Manager Senior Level Full time Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) Accenture is a leading global professional services company More ❯

to identify and resolve potential issues Automate processes to improve efficiency and reduce the risk of human error Support the technical lead in managing platform risk and performance Apply ITIL v4 principles to support agile and responsive operations Support platform upgrades, configuration changes, and service improvements Key Skills & Experience Essential: Demonstrable experience in IT infrastructure support within a secure, regulated … Veeam) Containerisation tools (e.g. Docker, Kubernetes) Monitoring tools such as Nagios Solid awareness of networking fundamentals and cyber security principles Strong documentation, communication, and interpersonal skills Familiarity with the ITIL framework and experience working alongside DevOps or agile delivery teams Desirable: Experience supporting developers working with microservices, container platforms, and service-oriented architectures Exposure to public sector delivery or working More ❯

prioritise tickets, and provide regular, high-quality updates to users. Your attention to detail will ensure all ticket information is accurate and that you follow the company’s core ITIL processes. If you're a proactive professional who can handle multiple demands with ease and ensure a great user experience, we'd love to hear from you. DUTIES Your duties … You'll keep users informed with regular updates and ensure all ticket information is detailed and accurate, maintaining the highest standards of quality Process Adherence and Improvement: Follow established ITIL processes for Incident, Service Request, and Problem Management. You'll continuously look for ways to improve resolution levels, acting as a key point of knowledge for the team CANDIDATE REQUIREMENTS … and DHCP Other experience (nice to have) Microsoft Office 365 EntraID/Active Directory Cyber Security Networking and WiFi Locker JumpCloud Papercut printing and print management Apple School Manager ITIL v3/v4 Foundation Certification Experience of working in a structured, ITIL environment Experience of working towards specific SLAs Experience of working with high volume calls, to specific SLAs Experience More ❯

Track record of owning and evolving service delivery functions in dynamic, high-growth environments. Strong background in IT operations, team leadership, and client-facing service ownership. Deep familiarity with ITIL principles and modern ITSM best practices. Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/ More ❯

Track record of owning and evolving service delivery functions in dynamic, high-growth environments. Strong background in IT operations, team leadership, and client-facing service ownership. Deep familiarity with ITIL principles and modern ITSM best practices. Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/ More ❯

Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred … Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor More ❯

technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP More ❯

plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture … for future M&A initiatives * Support change management, onboarding and documentation across projects Requirements * Extensive experience in IT service delivery/operations within M&A environments * Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) * Experience with complex IT integrations, carve-outs and cloud migrations * Excellent stakeholder and vendor management skills * PRINCE2 or equivalent project management expertise * Knowledge … of enterprise IT environments (Azure/AWS, networking, cybersecurity) * Ideally ITIL v4 Intermediate+ certified * Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation More ❯

plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture … for future M&A initiatives * Support change management, onboarding and documentation across projects Requirements * Extensive experience in IT service delivery/operations within M&A environments * Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) * Experience with complex IT integrations, carve-outs and cloud migrations * Excellent stakeholder and vendor management skills * PRINCE2 or equivalent project management expertise * Knowledge … of enterprise IT environments (Azure/AWS, networking, cybersecurity) * Ideally ITIL v4 Intermediate+ certified * Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation More ❯

global teams, you'll manage a talented IT team, drive process improvements, and make sure their technology aligns with business objectives. From vendor management and infrastructure upgrades to implementing ITIL best practices, this role gives you the scope to make a real impact. What you'll be doing: Leading and mentoring a small team covering IT infrastructure and service desk … projects from concept to completion. Overseeing vendor relationships and contract performance. What we're looking for: Proven experience in IT service management or a similar leadership role. Knowledge of ITIL best practices and strong understanding of IT infrastructure. Experience managing teams, vendors, and projects in a fast-paced environment. Excellent communication, problem-solving, and stakeholder management skills. In return, you More ❯

goal for overall excellent Partner experience in services provided Compliance Support Develop the registers, logs, lists, trackers and documents needed for standardised operations (eg as found in a typical ITIL-based service organisation) and to support continuous improvement. Support compliance with GDPR, ISO, and other standards. Coordinates with security teams and vendors to maintain safe, audited, and resilient systems. Mergers … Portals, MS Office, tools for Collaboration, Reporting, Project Management, tracking, Strong understanding of best practices IT Service operational workflows Awareness of some key relevant standards such as GDPR, ISO27001, ITIL service management and Project Management/Service frameworks Interpersonal Exceptional communication and relationship-building skills Strong problem-solving and conflict resolution abilities Organisational Effective time management and ability to prioritise More ❯

roadmap for IT Operations, ensuring robust, secure, and scalable infrastructure and services. Lead, coach and develop two internal teams: Infrastructure & Security Operations, and IT Service Delivery. Implement and mature ITIL-aligned service management practices, embedding a culture of service excellence across the organisation. Act as a senior escalation point for IT-related issues, providing clear and effective communication to non … Requirements: Proven experience leading IT Operations, Service, or Infrastructure functions in a multi-site, fast-paced environment. Strong track record in IT Service Management, with experience implementing or maturing ITIL-based frameworks. Broad technical expertise across infrastructure, cloud (Azure, AWS), domain services, networking, security, and endpoint management. Hands-on knowledge of security controls and tooling, including firewalls, SIEM, EDR/ More ❯

verbal) Proficiency in MS Visio and strong skills in Excel, Word, PowerPoint Self-starting, enthusiastic, keenness to learn, develop and contribute to the success of the program Desired Qualifications ITIL 4 Foundation training Experience Mocking up and developing dashboard in Power BI Experience with Adobe Suite of Tools such as Adobe XD. Experience diagramming with Microsoft Visio Knowledge of HTML … user story documentation Lean Six Sigma Yellow or Green belt Agile Scrum Master Data and Analytics knowledge would be advantageous Reporting and Dashboarding knowledge would be advantageous Experience of ITIL/Service Management methodologies Experience of working with partner organization and 3rd party suppliers Salary More ❯

professional services) Strong stakeholder management and process improvement skills Hands-on with Microsoft technologies (Azure, Microsoft 365) Experience across project lifecycles and business system changes Ideally certified (CBAP, PMP, ITIL) This is a great opportunity to lead high-impact projects in a collaborative, hybrid-working environment. Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, Data More ❯

Job Description Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive More ❯

transformation programme. Significant and demonstrable experience working with IT systems, financial systems and ServiceNow. Technical Qualifications- Essential minimum eligibility criteria Recognised qualifications and professional certifications, such as Microsoft and ITIL Security Clearance Level All GLD employees must hold BPSS security clearance. If successful for this post you must hold or be willing and able to obtain the required security clearance … for this role. More information can be found about the vetting processhere . Qualifications Technical Qualifications- Essential minimum eligibility criteria Recognised qualifications and professional certifications, such as Microsoft and ITIL Behaviours We'll assess you against these behaviours during the selection process More ❯

of existing architecture and manage configuration migrations. Participate in workshops to refine processes and workflows. Essential Skills & Experience In-depth knowledge of ServiceNow modules and functionality. Strong understanding of ITIL processes and best practices. Experience in large, complex enterprise environments with multiple integration points. Skilled in designing and implementing scalable, robust architectures. Knowledge of cloud services, enterprise software, cybersecurity, and … emerging tech such as AI and IoT. ITIL certification. Proven track record delivering complex IT solutions that meet business needs. Strong leadership, mentoring, and stakeholder engagement skills. Excellent communication and presentation abilities. Ability to manage multiple priorities and meet deadlines. Current awareness of technology market trends. Eligibility for SC clearance. Desirable ServiceNow Certified Master Architect (CMA) or Certified Technical Architect More ❯

and Azure Broad knowledge of the full project lifecycle, from requirement gathering to delivery and optimisation Excellent communication and stakeholder management skills Certifications such as CBAP, PMP, or ITIL are advantageous This is an excellent opportunity for a detail-oriented and proactive analyst to lead high-impact projects in a collaborative, fast-moving environment. The BA must come from a … Financial Services or Professional services background. Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, ACCA, Financial Services, Data Analytics, Solihull, Coventry, BA, Walsall, Warwickshire Follow @erinassociates on Twitter for similar roles. Erin Associates Ltd is acting as an Employment Agency with regards this role. More ❯