1,076 to 1,100 of 1,298 Permanent ITIL Jobs

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Private sector projects, or a willingness to develop ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationsDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Government & Public Services (G&PS) projects ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationsDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Government & Public Services (G&PS) projects ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationsDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Government & Public Services (G&PS) projects ...

modules CE, Power Automate SQL/data querying, manufacturing, distribution or professional services background. Experience with Power Automate Service Management or ITIL experience Basic SQL or data querying knowledge Background in manufacturing, distribution, or professional services ITIL Apply today to join a business where technology, process improvement and user engagement ...

Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians.To be the primary IT contact for the leadership teams in your assigned schools and associated … follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European ...

Analyst, or similar role.Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001).Experience supporting audits and maintaining evidence for compliance.Familiarity with ITIL and IT Service Management practices.Skilled in process mapping tools (Visio, Lucidchart, BPMN).Excellent communication skills, able to translate complex topics for diverse audiences.Desirable:ITIL Foundation ...

role. Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001). Experience supporting audits and maintaining evidence for compliance. Familiarity with ITIL and IT Service Management practices. Skilled in process mapping tools (Visio, Lucidchart, BPMN). Excellent communication skills, able to translate complex topics for diverse audiences. … Desirable: ITIL Foundation or above. ISO Lead Auditor or Implementer qualifications. Experience with defence, aerospace, or other highly regulated industries. Exposure to platforms such as ServiceNow, or Jira Service Management. Experience in continuous improvement (Lean, Six Sigma). By submitting an application to Saab UK you consent to undertaking workforce ...

allocation engines Dashboard and reporting tools: Power BI, Tableau, Grafana, or custom BI solutions for real-time cost visibility and executive dashboards Understanding of ITIL asset and configuration management, hardware lifecycle management, and capacity planning methodologies Familiarity with FinOps tooling: Apptio, CloudHealth/VMware Aria, Flexera One, ServiceNow ITOM/… Finance, Engineering, or related field; MBA or finance qualification desirable DESIRABLE/NICE TO HAVE FinOps Certified Professional or FinOps Certified Service Provider (FinOps.org) ITIL 4 certification or TBM (Technology Business Management) Council certification Experience with Apptio, ServiceNow ITFM, or Flexera for on-premises cost management Background in data centre ...

Job Description: Engineering Process Lead Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and ...

this role. Previous applicants need not apply. The Asset, Quality and Contracts officer falls within the Digital Services Assurance department which follows the ITIL standards of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally for the staff … giving you the very best of good work life balance. Digital Assurance sits within the Digital Services directorate, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. You will be a senior technical influence in the Technical ...

Ensure all incidents and requests are processed within SLA and in line with customer expectations.Ensure problems are identified and managed in line with the ITIL framework.Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk. Produce and maintain process documentation, knowledge base articles … support for the resolution of issues within prescribed SLA’sGood working knowledge of Banking and Payment technologies include Faster Payments, BACS & SwiftWorking within an ITIL environmentWorking within an ISO27001 FrameworkDevelop and optimise service availability monitoring and alerting using SolarWindsWriting and executing SQL Queries, Stored Procedures, SSRS reportsConfiguration and integrations ...

including connectivity troubleshooting, along with exposure to Active Directory, DNS, DHCP or similar user management technologies. Knowledge of IT service management frameworks such as ITIL and an appreciation of cyber security best practices are also important.Additional experience with technologies such as VMware vSphere, Microsoft Exchange, Microsoft 365 administration, Cisco Meraki … Sophos Central, backup solutions or Linux environments would be advantageous but is not essential. Relevant certifications such as CompTIA A+, Microsoft certifications or ITIL Foundation would also be beneficial. What You'll Get in Return Salary around £38,000 (possibly some flexibility in this depending on your experience), performance related ...

User Computing), and common IT delivery models.Operational Proficiency: Demonstrated experience setting up and managing performance metrics (SLAs, KPIs) and leading formal service review meetings.Certification: ITIL Foundation certification (or equivalent) is highly desirable; deep understanding of IT Service Management processes (Incident, Problem, Change).Soft Skills: Exceptional communication, diplomatic negotiation, and conflict … resolve vendor disputes quickly and effectively, ensuring service restoration and holding vendors accountable to contractual obligations.IT Service Management (ITSM): Deep practical understanding of ITIL principles (Incident, Problem, and Change Management) as they relate to and are executed by third-party vendors.Stakeholder Communication: Ability to articulate complex vendor performance issues ...

successful in this role You'll bring substantial IT service delivery leadership experience, with strong knowledge of Major Incident Management, Problem Management and ITIL-aligned environments. You should be comfortable combining people leadership with client engagement, operational governance and commercial responsibility, while demonstrating the curiosity to challenge established approaches … within complex enterprise or managed-service environments. •Strong knowledge of Major Incident Management and Problem Management, including continual service improvement practices. •Good understanding of ITIL principles, service management frameworks and operational governance. •Proven people leadership experience, including coaching, performance management, resource planning and career development. •Excellent client and stakeholder management ...

Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments … constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services ...

ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. … proven support management or team lead responsibilities. Ability to remain calm and effective under pressure, including in high-priority or escalated scenarios. Understanding of ITIL principles and experience managing incidents, problems, and changes. Proven experience managing client relationships and delivering against support SLAs. Experience working in a technical product environment. ...

ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. … proven support management or team lead responsibilities. Ability to remain calm and effective under pressure, including in high-priority or escalated scenarios. Understanding of ITIL principles and experience managing incidents, problems, and changes. Proven experience managing client relationships and delivering against support SLAs. Experience working in a technical product environment. ...