1,126 to 1,150 of 1,302 Permanent ITIL Jobs

strong focus on on-premise technologies , providing 3rd line support, maintaining business-critical systems and contributing to infrastructure improvement initiatives. Working within an ITIL-led environment, you'll be responsible for ensuring the availability, performance and resilience of core infrastructure services, whilst supporting ongoing automation and modernisation activities. This … projects, upgrades and service improvements. Create and maintain technical documentation and knowledge articles. Key Skills & Experience Strong 3rd line infrastructure support experience within an ITIL environment. Windows Server administration (2012/2016 and later). Active Directory, Group Policy and file permissions. VMware and/or Hyper-V virtualisation. Microsoft ...

Job DescriptionRole - Enterprise Infrastructure Architect - Hybrid Cloud PlatformsLocation – Germany, UK and Netherlands (Any location)Unit – CIS (Cloud and Infrastructure)Job DescriptionRole OverviewThe Enterprise Infrastructure Architect – Hybrid Cloud Platforms is responsible for defining, governing, and evolving ...

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...

post. Person Specification Qualifications Essential Foundation Degree/HND or extensive and relevant work experience. Advance ECDL or equivalent. Foundation Certificate in ITIL Service Management. Attendance at Microsoft accredited training for Supporting and Troubleshooting Windows 10. Desirable Degree in an IT related subject. Intermediate Certificate ITIL Service Management (Service Operation ...

support for all Visa business linesSecurity Remediation process (vulnerability assessment and patch management)Contribute to standardized and document operational proceduresResponsible for adherence of established ITIL practice such as Incident, Change, Problem and Release ManagementThis is a hybrid position. Expectation of days in the office will be confirmed by your Hiring … Knowledge in Cloud platforms preferred (AWS, Microsoft Azure, Google Cloud Platform etc.)Knowledge in Configuration management tools (Chef, Ansible, terraform etc.)Basic understanding of ITIL v4 processes such as Incident, Change, Problem and Release ManagementGood knowledge of networking concepts like TCP/IP, DNS and DHCP Experience working with Microsoft ...

service provisions. Management experience of working in a major business service organisation in either the public or private sector Experience with Management in an ITIL and/or Agile environment would be advantageous. You may hold or be willing to work towards the following qualifications: ITIL V4/V5 foundation ...

service provisions. Management experience of working in a major business service organisation in either the public or private sector Experience with Management in an ITIL and/or Agile environment would be advantageous. You may hold or be willing to work towards the following qualifications: ITIL V4/V5 foundation ...

service provisions. Management experience of working in a major business service organisation in either the public or private sector Experience with Management in an ITIL and/or Agile environment would be advantageous. You may hold or be willing to work towards the following qualifications: ITIL V4/V5 foundation ...

service provisions. Management experience of working in a major business service organisation in either the public or private sector Experience with Management in an ITIL and/or Agile environment would be advantageous. You may hold or be willing to work towards the following qualifications: ITIL V4/V5 foundation ...

service provisions. Management experience of working in a major business service organisation in either the public or private sector Experience with Management in an ITIL and/or Agile environment would be advantageous. You may hold or be willing to work towards the following qualifications: ITIL V4/V5 foundation ...

service provisions. Management experience of working in a major business service organisation in either the public or private sector Experience with Management in an ITIL and/or Agile environment would be advantageous. You may hold or be willing to work towards the following qualifications: ITIL V4/V5 foundation ...

knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. … Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician ...

knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. … Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician ...

Operating Model Setup Work closely with delivery teams to: Mobilise and transition new AMS engagementsDefine service governance, SLAs, KPIs and reportingEstablish service management processes (ITIL-aligned)Ensure operating models meet public sector requirements, including data protection, security and compliance Delivery Assurance & Governance Provide ongoing delivery assurance across AMS engagementsChair … multiple levels, from CxO stakeholders to L2/L3 engineersAbility to adapt communication style to suit technical, operational and executive audiencesSolid knowledge of ITIL-based service management principlesExcellent written and verbal communication skills, including senior client presentationsStrong commercial awareness and negotiation skills Desirable Experience operating within UK public sector frameworks ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organisational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience … Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support teams. Strong risk management and problem-solving capabilities. Ability to coordinate multiple projects ...

network security operations within a highly regulated environment. You will manage firewall operations, security incidents, policy exceptions, compliance, and governance while ensuring alignment with ITIL processes and regulatory requirements. Key Responsibilities Provide day-to-day operational support for enterprise network security and firewall environments. Manage firewall requests, policy changes, exceptions … risk assessments, and approval processes. Support firewall governance, compliance, audits, and regulatory requirements . Manage security changes through established Change Management processes. Work across ITIL Incident, Problem, Change, and Service Management processes. Identify outdated or non-compliant firewall rules and support risk remediation. Maintain accurate operational, security, and audit documentation. ...

fully documented in PSA tool Escalate tickets where necessary to 2nd/3rd Line support Update and create Knowledge Management documentation Required skills: ITIL knowledge Understanding of hardware, software, network and infrastructure technologies Office 365 support and administration Microsoft Windows 10/11 support and administration Proven experience … Technical certifications advantageous (Microsoft/Cisco/AWS/CompTIA) Clean driving licence and own car essential due to location Desirable experience: ITIL v4 Foundation Connectwise/IT Glue/Continuum/Brightguage Watchguard Firewalls DUO MFA Acronis Entry requirements: 3 GCSEs (or equivalent) at grades 4+ ...

risks, trends and opportunities for improvement.Support regular service review meetings with customers, presenting performance metrics, service reports and improvement plans.Contribute to service initiatives using ITIL best practices to enhance service quality.Coordinate major incident communication and oversee service recovery activities.Support contract renewals and commercial discussions.Coordinate and provide appropriate communication … picture..4+ years of relevant IT Managed Services or IT Service Delivery experienceDemonstrate experience in creating, negotiating and maintaining SLAs.Project management mythology knowledgeShow understanding of ITIL service management principlesCommunication and stakeholder relationship skillsExperience managing service reviews, customer governance meetings and continual service improvement programmes.Knowledge of supplier management processes.Commercial awareness with ...

Basic information Location Belfast Business Line Technology & Transformation Job Type Permanent/FTC Date published 17-Aug-2026 Req # 23179 Job description Connect to your IndustryDo you want to be at the heart of ...

Basic information Location Manchester, Newcastle Business Line Technology & Transformation Job Type Permanent/FTC Date published 17-Aug-2026 Req # 23180 Job description Connect to your IndustryDo you want to be at the heart ...

Basic information Location Manchester, Newcastle Business Line Technology & Transformation Job Type Permanent/FTC Date published 17-Aug-2026 Req # 23178 Job description Connect to your IndustryDo you want to be at the heart ...

Basic information Location Manchester, Newcastle Business Line Technology & Transformation Job Type Permanent/FTC Date published 17-Aug-2026 Req # 23178 Job description Connect to your IndustryDo you want to be at the heart ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … Responsibilities: Owning day-to-day service desk operations for the customer accounts you support, managing incidents, requests, problems and changes in line with ITIL process. Acting as the primary point of contact and trusted relationship owner for your customer accounts. Leading, coaching and scheduling a team of service desk analysts ...

leading large-scale IT Service Delivery or Managed Services environments.Strong client relationship management and stakeholder engagement skills.Experience managing service delivery against SLAs, KPIs, and ITIL processes.Commercial and financial management experience, including budgets, forecasting, and profitability.Proven leadership experience managing large, multi-skilled, and geographically dispersed teams.Desirable Skills & ExperienceITIL certification or strong … ITIL service management knowledge.Experience working within complex financial services or public sector environments.Bid, transition, and service transformation experience.Supplier and vendor management experience.Experience driving continuous improvement, automation, and innovation initiatives.Please note that this is a Glasgow-based role, and there is a strong expectation that you will attend both the customer ...

strong technical foundation, a calm and organised approach, and the communication skills to build effective relationships across the business. Experience of working in an ITIL-aligned service desk or IT operations environment, with a good understanding of IT service management processes and tools. Strong working knowledge of Microsoft Windows, Microsoft … working effectively with internal stakeholders, external partners and suppliers. A Higher Grade, GCSE-level qualification or equivalent. An HNC in Computing/IT, ITIL v4 knowledge, Halo ITSM experience or experience in utilities would be an advantage. What’s in it for you? You’ll be a key team player ...