1,151 to 1,175 of 1,302 Permanent ITIL Jobs

present service reports, dashboards, and performance metrics. Collaborate with technical and operational teams to improve service reliability and customer experience. Ensure adherence to ITIL best practices and organizational governance standards. Support service transition activities for new services and projects into live operations. Identify opportunities to enhance efficiency, reduce risk … service environment. Strong client-facing experience, including stakeholder engagement at senior levels. Proven experience managing and reporting against SLAs and KPIs. Strong understanding of ITIL principles and service management frameworks. Experience in Incident, Problem, Change, and Service Request Management. Supplier and vendor management experience. Excellent customer relationship management skills. Strong ...

Location: UK - Mobile England | Job-ID: 218785 | Contract type: Standard | Business Unit: ServiceNowLife on the teamLocation: UK wideJoin Computacenter’s ServiceNow Centre of Excellence as a ServiceNow Solution Consultant, where you’ll help customers shape ...

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world ...

delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews, reporting and governance meetings. Ensure ITIL processes, including Incident, Problem and Change Management, are followed. Act as the main escalation point for service-related issues. Coordinate delivery across multiple teams … Build strong relationships with customer and internal stakeholders. Requirements Essential Experience as a Service Delivery Manager in a managed services environment. Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting ...

client. A bit about the opportunity: You’ll lead the day-to-day operation and strategic evolution of the Network Operations Centre, owning ITIL-based service management across Incident, Problem, Change, and Major Incident processes, and acting as the operational authority driving the transition of managed services onto Opticore … What you'll be doing: Lead the day-to-day operation of the NOC team, including analysts, engineers, and shift leads. Own and govern ITIL processes across Incident, Problem, Change, Event, Request Fulfilment, and Major Incident Management. Ensure service levels are consistently achieved in line with agreed SLAs and operational ...

desk and support Oversee day-to-day IT operations, ensuring reliable, secure and resilient services Manage incident, problem and change processes in line with ITIL principles Monitor and improve service performance, including SLAs, KPIs and customer satisfaction Support business-critical platforms, including D365 and other core systems Manage third-party … operations, infrastructure and service delivery teams Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administration Experience with ITIL-aligned incident, problem and change management Strong supplier, risk and budget management experience Excellent communication, analytical and problem-solving skills Ability to translate technical issues into ...

Application Architect Permanent | Hybrid, Preston | CMDB | SC cleared We are seeking an Application Architect to lead the application architecture strategy within a complex enterprise environment. In this role, you will define application roadmaps, establish architecture ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

information back to stakeholders. Owning and participating in security audits, assessments and tabletop exercises. Managing security incident tickets (ServiceNow) and supporting problem management within ITIL best practice. What they are looking for The ideal candidate will have: 6 years’ experience as a cybersecurity analyst/engineer Hands-on experience with … security. Educated to degree level, or an equivalent combination of work experience and education. Relevant certifications such as CySA+, CISSP or equivalent (Microsoft and ITIL v4 desirable). The role would also value the ability to explain technical cyber security concepts to non-technical and senior stakeholders, acting ...

Reference: BH-233862Change & Release Manager - SC clearedScope and Objectives Manage customer expectations, ensuring the customer and key stakeholders are aware of any risks and/or changes that might affect the overall delivery of their ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

hackajob is partnering directly with Solirius Reply to hire for this role. About Us: Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud ABOUT ...

environment both on premises and public cloudExperience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skillsExperience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloudJ.P. Morgan ...

both on premises and public cloudProficient in observability and monitoring tools and techniquesExperience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkAI skills/integration - familar with Co Pilot/LLM suite Strong communication skills (written and verbal) and strong client engagement skillsProven ability to translate ...

Qualifications, Accreditations, Education Essential Educated to Master's degree level in IT related subject or equivalent extensive senior management experience Information Technology Infrastructure Library (ITIL) Foundation level qualified Experience Essential Experience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plans Experience of working with conflicting, highly complex ...

stakeholders. A proactive mindset focused on service improvement, automation, and operational resilience. Desirable Experience Experience supporting investment management, wealth management, trading, or financial platforms. ITIL certification or strong ITIL working knowledge. Experience with monitoring and observability tools. Scripting or automation experience. Knowledge of operational resilience, disaster recovery, and security controls. ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. Qualifications: ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ...

services, technology or another complex environment. Demonstrate a strong record of improving services, leading multidisciplinary teams and managing senior customer relationships. Practical knowledge of ITIL (ideally ITIL 4). Confidence in analysing service KPIs, along with excellent communication, governance and influencing skills is essential. If you are an accomplished service ...

experience advantageous. Experience of multinational telecoms provision and support, including network infrastructure, WAN, LAN, mobile, telephony, data centres and cloud partners. Clear understanding of ITIL principles and Incident, Problem, Change and Release Management processes (ITIL Foundation preferred). Extensive experience of defining, supporting and managing the lifecycle of Network … maintain clear and focused thinking under high-pressure situations. Ability to keep updated on technology trends and solutions within the Network and Telecommunications arena. ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent). We Are RS At RS, wearemaking amazing happen for a better world. As a global ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make ...

service performance, and support decision making.•Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities.Service Management Expertise•Understanding of ITIL service lifecycle practices and service portfolio management.•Ability to assess service value, viability, and alignment with business objectives.•Skilled in developing business cases, cost models … continuous learning.Requirements:•Experience in service management, service development, or portfolio management within the IT sector.•Strong project management capability; PMP, PRINCE2, or equivalent preferred.•ITIL certification or demonstrated understanding of ITIL service lifecycle practices.•Technical understanding of networking and cybersecurity technologies.•Proven ability to influence, negotiate, and collaborate across global ...