1,151 to 1,175 of 1,267 Permanent ITIL Jobs

IT Risk Manager - Servicenow, ITIL, Banking sought by leading investment bank based in the city of London. Inside IR35 - 4 days per week on site The IT Risk Manager position focuses on ensuring that applications and infrastructure meet risk and compliance standards within the banks enterprise environment. You're essentially the driving force behind identifying, tracking, and resolving IT risk … in ServiceNow and MS Office Experience creating IT monitoring/reporting processes Experience with the Archer Risk management tool (nice to have) Leading distributed teams through remediation Knowledge of ITIL and IT Change Management Strong understanding of IT lifecycles and infrastructure dependencies Interpersonal and managerial skills (negotiation, communication, team coordination) Bachelor's degree or equivalent experience Please apply within for More ❯

Academic/Professional qualification/Training Essential Postgraduate Degree or equivalent (demonstrable experience in a similar IT position) Desirable Postgraduate IT qualification Project management qualification eg PRINCE II, Agile ITIL Foundation Qualification Experience/Knowledge Essential Extensive technical experience gained within a busy IT operations department Extensive knowledge of clinical, administrative and/or operational workflows and processes within a … Information Governance, SOPs and other governance, national and professional standards of practice or other regulations Desirable Experience of project management using the PRINCE2 methodology Experience of working in an ITIL IT Service Management organisation ensuring ITIL processes are followed Extensive knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment Skills/Abilities Essential Excellent More ❯

and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. Manage incidents, service requests, and change controls via standard ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents and issues. Maintain and update detailed technical documentation and configuration records. Act as a senior point of … person. Desirable (but not essential) VMware certifications (VCP-DCV, VCP-NV) Veeam Certified Engineer Experience with SRM, vRealize/Aria, or cloud-native backup integrations Experience with Omnissa Horizon ITIL Foundation or experience working in ITIL-governed environments Experience working with hybrid and multi-cloud environments (AWS, Azure) Experience working with Jira Service Desk and Confluence products Work Environment Remote More ❯

clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of business-critical incidents and their impact. ITIL intermediate qualifications; ITIL Expert preferred. Experience in airport environments is highly desirable. Additional Information All applicant information will be kept confidential in accordance with EEO guidelines. More ❯

given objectives and processes. Budget responsibility varying depending on lines of business and project delivery responsibility What we'd like to see on your CV: Skilled to a minimum ITIL 4 Foundation, expected to progress to Intermediate ITIL disciplines including ITIL4 Managing Professional. Ability to impact the business by influencing decisions through advice/quality of work produced by self More ❯

samen met de Quality Assurance Manager, Product Managers en andere Service Managers om efficiënte, effectieve en toekomstbestendige processen te ontwikkelen. Jouw belangrijkste taken zijn: Het uitvoeren en verbeteren van ITIL-processen, geïnspireerd door DevOps en Agile-methodieken Het waarborgen van compliance, waaronder de implementatie en certificering van ISO27001/2 Het documenteren, evalueren en optimaliseren van werkwijzen en procedures Het … we van je vragen Om succesvol te zijn in deze functie, beschik je over: Hbo-denk- en -werkniveau Minimaal 3-5 jaar ervaring in een vergelijkbare rol Kennis van ITIL-servicemanagement en hands-on ervaring met ITIL-processen Ervaring met het optimaliseren van servicemanagementprocessen in tools zoals JIRA of ServiceNow Praktische ervaring met de implementatie en naleving van ISO27001-compliance More ❯

samen met de Quality Assurance Manager, Product Managers en andere Service Managers om efficiënte, effectieve en toekomstbestendige processen te ontwikkelen. Jouw belangrijkste taken zijn: Het uitvoeren en verbeteren van ITIL-processen, geïnspireerd door DevOps en Agile-methodieken Het waarborgen van compliance, waaronder de implementatie en certificering van ISO27001/2 Het documenteren, evalueren en optimaliseren van werkwijzen en procedures Het … we van je vragen Om succesvol te zijn in deze functie, beschik je over: Hbo-denk- en -werkniveau Minimaal 3-5 jaar ervaring in een vergelijkbare rol Kennis van ITIL-servicemanagement en hands-on ervaring met ITIL-processen Ervaring met het optimaliseren van servicemanagementprocessen in tools zoals JIRA of ServiceNow Praktische ervaring met de implementatie en naleving van ISO27001-compliance More ❯

for ensuring secure, reliable, and scalable IT services across the business. This includes leading the Azure landing zone delivery, enabling cloud-native operations, supporting business system integrations, and establishing ITIL-aligned operational processes and SLAs. You will work closely with peers across Applications, SAP, Service Management, and the wider business to ensure platforms meet both immediate delivery requirements and long … like Intune, Entra ID, and Endpoint Manager. Maintain high availability and performance through monitoring, incident response, and disaster recovery. Embed security and compliance controls using Zero Trust principles. Implement ITIL-based operations processes (Incident, Change, Problem, Configuration Management). Govern external vendors and service providers to meet SLAs. Collaborate across ICT and business teams for integration and scalability. Build and … similar role and environment. These include: Expertise in Microsoft Azure, M365, Intune, and cloud-native infrastructure. Leadership experience in platform operations within hybrid or enterprise environments. Strong command of ITIL, operational processes, and SLA delivery. 10+ years' experience in ICT, with at least 3-5 years in platform or operations leadership roles. Excellent communication, vendor management, and cross-functional leadership More ❯

to facilitate and chair meetings, including the Change Advisory Board and Change Review Meetings. • A reasonable understanding of a Technical Infrastructure such as Networks, Servers, Desktops, Storage and Applications. • ITIL 4 Foundation Certificate. • Understanding of the Financial Services Industry. Desirable • ITIL Change Management Practitioners Certificate • Understanding of the Vocalink processes and systems • Commercial understanding Corporate Security Responsibility Every person working More ❯

as Mysql, MongoDb or Redis and the relevant query language. • Previous experience and/or understanding of cloud-based infrastructure (ideally AWS). • Operated in/understanding of an ITIL environment, where Incident/Problem Mgmt, Change Control, etc are implemented. • ITIL working knowledge or qualification • Previous experience in a busy, fast-paced IT environment, working to agreed SLAs and More ❯

teams across UK and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring … continuous improvement initiatives to optimise processes and enhance customer satisfaction. Experience required: 5+ years’ experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO 27001 frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds a … relevant degree (IT, Business, or similar) – certifications such as ITIL, ISO 27001, PMP, or CSM are a plus. What’s on offer: A leadership role with real impact on client satisfaction and operational success. A collaborative and supportive culture where initiative and innovation are valued. Hybrid, (weekly office/home split), working model with regular opportunities to travel and engage More ❯

is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management … solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the More ❯

is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management … solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the More ❯

continual improvements and enhance the user experience. What you'll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes and ITIL practices. Strong attention to detail and organisational skills. Ability to produce clear reports More ❯

continual improvements and enhance the user experience. What you'll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes and ITIL practices. Strong attention to detail and organisational skills. Ability to produce clear reports More ❯

scheme, on-going training and development. Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher. Who we are: We're a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training … sectors. Key Responsibilities: •Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews •Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics •Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance •Control £700k IT OPEX budget; track costs and manage asset register •Sponsor supplier-led projects (e.g. More ❯

governance, and performance across internal teams and external service providers. Operating at the intersection of service design and enterprise architecture, the SIAM Architect ensures that all architectural decisions support ITIL-aligned service management, operational efficiency, and strategic transformation. RESPONSIBILITIES Define and maintain the high-level service and solution architecture for the SIAM function, ensuring alignment with enterprise architecture principles and … ITIL best practices. Provide architectural oversight for service management capabilities without engaging in low-level solution design or integration specification. Lead the design of technology and process architectures that support end-to-end service integration. Ensure that all designs promote standardisation, automation, and interoperability across the service ecosystem. Develop and maintain the business and process architectural principles for SIAM, ensuring … standards and principles. PERSONAL PROFILE Extensive experience in IT architecture, with a focus on service management, integration, and tooling within a SIAM or multi-supplier environment. Strong understanding of ITIL processes and their architectural implications. Proven ability to define and govern architectural standards across complex service ecosystems. Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and integration frameworks. Familiarity with More ❯

for Storage, File Services, Backup & Archive, including dependent systems & processes, that support business & department objectives. Directly support Project deliveries that impact Storage, File Services, Backup & Archive; Ensure all standard ITIL operating procedures are adhered to and monitor/actively manage the resolution of incidents, problems and change requests for Team. Ensure ITIL procedures are adhered to and monitor/actively More ❯

improve and expand appropriate services as an enabler for ongoing improvements Ensure adherence to Citi Enterprise policy and protocol as they relate to Major incident management and other related ITIL practices Build and maintain a strong awareness of key global regulatory obligations in respect of disruptive events and reporting requirements, stakeholder engagement and communication. Strengthen CBS/ITOL awareness, obligations … relevant experience Proven track record delivering results and demonstrable experience engaging, motivating, and influencing direct/matrix/stakeholder teams. Process driven and experienced in varied Production Management disciplines (ITIL) with a track record of continual improvement. Previous relevant business domain experience preferable but not essential Calm and methodical during crisis, able to distil complex situations into core priority outcomes More ❯

ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support client onboarding and service transitions Contribute to business continuity and out-of-hours support planning What … Youll Bring: Proven experience leading a high-performing IT Service Desk or support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre environments is highly desirable Technical background (e.g. Windows, networking, monitoring … tools) is a plus ITIL certification or relevant management qualifications preferred Benefits: 33 days annual leave 4 x Death in Service Benefit Contributory Pension Scheme (5% Employer, 5% Employee) Apply now for an immediate interview. More ❯

Job summary We have an exciting opportunity to join us as a Lead Security Architect to play a key role in our security architecture function at an exciting time. Are you a proactive problem solver with strong stakeholder management skills More ❯

organisational goals and driving continuous improvement in service quality and efficiency. Monitor and report on service delivery performance against defined SLAs and KPIs, implementing quality assurance processes and driving ITIL-based problem management to address and eliminate repeat issues. Support effective communication and engagement between IT and business stakeholders, ensuring that service reporting reflects business needs and supports organisational objectives. … tactical plans and long-term technology roadmaps to achieve them. Service Delivery Management; Proficient experience in monitoring service performance metrics, such as SLAs and KPIs with capability to employ ITIL-based problem management and quality assurance processes to elevate service standards. Holds self and team accountable for delivering high-quality services and achieving set targets. Risk Management and Compliance; Extensive More ❯

Incidents impacting the allocated customer base Demonstrate a strong sense of urgency in meeting customer needs SLA Management Liaise with Sword operational support to ensure SLA objectives are achieved ITIL focused Previous experience in an admin and/or people management environment, where co-ordination and prioritisation of work are an advantage Experience of Microsoft Office packages including Word, Excel … and Outlook is essential Experience of the ITIL framework An IT industry background would be advantageous, though not essential At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support More ❯

function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative AI. Our 24x7 Operations squads support the health, stability and scalability of our customers' network infrastructure, routing, switching and firewall environments. As a … TCP/IP, DNS, DHCP, BGP, OSPF. Some exposure to firewall technologies (e.g. Cisco ASA, Palo Alto). Experience using monitoring tools such as LogicMonitor or PRTG. Familiarity with ITIL principles and change control. Clear and methodical troubleshooting skills. Excellent verbal and written communication. Eligibility for UK Government Security Check (SC) clearance. Desirable Skills and Experience Cisco CCNP certification or More ❯

and progression of further Managed Services business. Highlight inefficiencies in internal communication and interaction between operating groups for more timely and effective service operations. ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE Minimum ITIL CSI certification. Minimum 4 years’ experience in an externally facing SDM role. Experience in delivering fully outsourced Service Desk and Infrastructure Management services. Extensive experience in delivering successful CSI initiates. … time management, multitasking and prioritisations skills and be experienced in working in a fast-paced environment. Excellent communication, customer presentation and customer relationship building skills. DESIRED KNOWLEDGE, SKILLS & EXPERIENCE ITIL certification. Technical experience with supporting corporate IT environments specially Microsoft and Citrix estates will be an added bonus. Prior experience in Incident or Problem Management. KEY COMPETENCIES REQUIRE FOR ROLE More ❯