1,176 to 1,200 of 1,267 Permanent ITIL Jobs

managing a team of skilled 1st, 2nd, and 3rd line engineers. You'll be responsible not just for day-to-day service delivery, but also for shaping and embedding ITIL-based processes that elevate the organisation's IT function. Beyond team leadership, you'll have oversight of the organisation's entire technical estate. This includes everything from desktop services and … across both Windows and Mac environments,along with experience in technologies such as Office 365, Active Directory, networking protocols, Intune, MDM solutions and Antivirus tools. A strong grasp of ITIL processes is also required, ideally with hands-on experience applying them in a live environment. More ❯

2 nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week, hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd More ❯

2 nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week, hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd More ❯

Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside of these times. What are we looking for in the successful candidate? Essential: ITIL Foundation certification (or equivalent). Strong communication and stakeholder management skills. Ability to remain calm, logical, and professional under pressure. Proven ability to prioritise, multitask, and take ownership. Comfortable leading … senior stakeholders through high-impact incidents. Desirable: ITIL Intermediate, SIAM Foundation, or Lean Six Sigma certifications. Experience in a Managed Services environment. What can we offer you? Referral Bonus Earn £1000 when you refer a friend to join us! Endless Learning Get access to Linked In Learning with over 16,000 expert-led tutorials to help you grow your skills More ❯

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯

prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries) and/or Intel platforms, along with a solid understanding of ITSM/ITIL practices Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams Data-Driven Decision Making: Skilled in analyzing operational metrics … prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries) and/or Intel platforms, along with a solid understanding of ITSM/ITIL practices Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams Data-Driven Decision Making: Skilled in analyzing operational metrics More ❯

team, and fostering an environment of continuous improvement. You will have end-to-end responsibility for PHSO's ICT services, providing expertise in the development, management, and performance of ITIL-aligned processes across the service lifecycle, including the transition of new services. You will be responsible for managing major incidents and must be confident in dealing with senior stakeholders and … also be responsible for the ongoing development of the IT service management tool and exploring opportunities to implement this for other internal service functions. To succeed, you should be ITIL qualified at a Manager or Managing Across the Lifecycle level, or have equivalent experience. How to apply Please submit your CV and supporting statement via our recruitment portal by 10am More ❯

to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft … and delivering continuous service improvements A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata for More ❯

to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft … and delivering continuous service improvements A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata for More ❯

to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft … and delivering continuous service improvements A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata for More ❯

native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support … a similar application/platform support role Understanding of the Salesforce ecosystem, limitations, and best practices Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.) Familiarity with ITIL processes, especially change, release, and incident management Excellent communication and stakeholder management skills Proactive and adaptable—comfortable working in a scale-up setting Desirable: Salesforce certifications (e.g. Administrator, App Builder More ❯

across suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and data sources to ensure consistency, comparability, and alignment with ITIL and SIAM principles. Drive the enhancement of dashboards and visualisations to improve usability, relevance, and stakeholder engagement, incorporating feedback and promoting continuous improvement. Promote adoption of self-service reporting tools … strategic decision-making and assurance. PERSONAL PROFILE Proven experience in IT service management reporting, data analysis, or business intelligence within a multi-supplier or SIAM environment. Strong understanding of ITIL processes, service performance metrics, and service management principles. Hands-on experience with reporting and dashboard tools (e.g., Helix, Power BI, Tableau, ServiceNow Performance Analytics). Ability to define and implement More ❯

Application Support Analyst - Hybrid from City of London (2 days in the office/3 days remote) Paying up to £60,000 plus benefits including bonus (up to 20%), BUPA health insurance, 4 x salary life assurance, season ticket loan More ❯

Primary Responsibilities: Responsible for performing, training team and developing processes for the following duties: •Execute network operations to include configuration and analysis of customer traffic across the MPLS and JRSS infrastructure. •Perform real-time customer failover to restore services during More ❯

build and maintain CI/CD pipelines for zero-touch deployments is crucial for ensuring smooth and efficient software delivery. Some other highly valued skills may include: Familiarity with ITIL Framework - Knowledge of ITIL practices can help in managing incidents, changes, and service requests effectively. Agile/Kanban Experience - Experience working within Agile or Kanban teams will be beneficial for More ❯

internal security policies. Implement robust disaster recovery (DR) and business continuity plans (BCP) . Lead and support an internal IT team and external service providers. Drive process improvement using ITIL best practices to ensure high system availability and user satisfaction. Advise senior leadership on technology risks, innovation, and strategic investments . 8+ years experience in IT leadership roles (e.g., Head … Strong background in cybersecurity, compliance , and risk management. Proven delivery of digital transformation , infrastructure modernization, and change management initiatives. Excellent stakeholder engagement and vendor management capabilities. Knowledge of frameworks: ITIL, ISO 27001, GDPR, SOC 2 , etc. Certifications preferred: CISSP, CISM, ITIL, TOGAF, PRINCE2 . Strong written and verbal communication skills. Contract Length: 1224 months (with possible extension) Location: Central London More ❯

technical requirements; analyzing; planning and development; application testing; and database management support. Knowledge of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version ITIL ). Knowledge of how AI solutions integrate with cloud or other IT infrastructure. Knowledge of how to automate development, testing, security, and deployment of AI/machine learning-enabled software More ❯

Engages to ensure that user needs are being met throughout - Plans, schedules and monitors work to meet time and quality targets Knowledge: Best practice application management in line with ITIL Processes Experience of working with the multiple versions of SharePoint An experienced individual that has worked in a similar role or environment for at least three years Deep understanding of … necessary Takes initiative to advance own skills and identify and manage development opportunities in area of responsibility, committed to learning and continuous improvement Qualifications: Be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (desirable) Microsoft MS900 (Mandated) AZ900 (Mandated) For more information please contact Lauren Morley at JAM Recruitment. More ❯

managing project scope. Managing project documentation. Handling multiple projects simultaneously. Key Skills & Experience: At least 2 years of IT project management experience. Experience with KanBan, Scrum, and Waterfall frameworks. ITIL or ITSM experience preferred (ITIL Foundation desirable). Understanding of Waterfall, Agile, and PRINCE2 methodologies. PRINCE2 Foundation certification required. Agile CSM certification desirable. More ❯

and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. - Manage incidents, service requests, and change controls via standard ITIL-based processes. - Lead and participate in root cause analysis for infrastructure-related incidents and issues. - Maintain and update detailed technical documentation and configuration records. - Act as a senior point of … both virtually and in person. - VMware certifications (VCP-DCV, VCP-NV) Veeam Certified Engineer - Experience with SRM, vRealize/Aria, or cloud-native backup integrations Experience with Omnissa Horizon - ITIL Foundation or experience working in ITIL-governed environments - Experience working with hybrid and multi-cloud environments (AWS, Azure) Experience working with Jira Service Desk and Confluence products Required Skills & Experience More ❯

and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. - Manage incidents, service requests, and change controls via standard ITIL-based processes. - Lead and participate in root cause analysis for infrastructure-related incidents and issues. - Maintain and update detailed technical documentation and configuration records. - Act as a senior point of … person. Desirable (but not essential) - VMware certifications (VCP-DCV, VCP-NV) Veeam Certified Engineer - Experience with SRM, vRealize/Aria, or cloud-native backup integrations Experience with Omnissa Horizon - ITIL Foundation or experience working in ITIL-governed environments - Experience working with hybrid and multi-cloud environments (AWS, Azure) Experience working with Jira Service Desk and Confluence products Work Environment Remote More ❯

SCNP - SSCP Experience with: - Linux system administration - VMware environments - Applying DISA STIGs and security patches - Writing SOPs and security policies relevant to ESS/HBSS Preferred Qualifications: - Knowledge of ITIL processes and ITIL certification - Experience with the IAVM process - Familiarity with HBSS configuration and management Compensation: - Salary: $100,000 - $115,000 (based on experience and education) - Benefits: Comprehensive package including More ❯

tiers across the Ambient and Perishable Supply Chain platforms. Establish and enforce cross-functional support procedures to reduce silos between technical and business operations teams. Drive and contribute to ITIL processes to ensure consistency, operational effectiveness, and ongoing service improvement. Participate in, review, and approve root-cause analyses for production incidents across supported applications. Manage and optimize production support workflows … or more years of experience supporting enterprise Supply Chain systems in retail, distribution, or logistics environments. 3 or more years of experience in IT operational service delivery or ITIL-aligned support roles. 3 or more years of leadership experience in a hybrid support environment (onshore/offshore). Ability to quickly understand and lead support for complex application ecosystems with … in hybrid team structures (onshore/offshore/vendor-supported). Results-oriented leader with a strong desire to drive support excellence across business-critical systems. Relevant certifications in ITIL, Supply Chain technologies, or operations management. Demonstrated ability to guide and delegate work within diverse and distributed support teams. Strong communication and collaboration skills to align with both technical and More ❯

with your familiarity of infrastructure technologies, you will be conversant in IT service management and governance frameworks. As such, along with your extensive technical knowledge, a good understanding of ITIL, Cyber Essentials, ISO27001 and disaster recovery planning will be an advantage. We want you to bring an open-minded collaborative approach to supporting IT professionals to help shape the advice … skills would be advantageous: Experience of working in HE, FE, or public sector settings. Hyper-V or VMware Firewall and digital security technologies Public and private cloud services IOS27001 ITIL We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if More ❯

Daily Rate: GBP 454.00 Job Type: Contract Technologies: Windows O/S MS SQL DBA Clustered Server Environments Storage Area Networks Active Directory VMware vSphere Linux Data Centre Builds ITIL SAP Basis Web Site Management Networking Load Balancing Middleware Management Redis MPLS TCI/IP Ethernet Networks Switches Routers Firewall Endeavour Recruitment is seeking an experienced Infrastructure Engineer for their … Operating Systems MS SQL DBA Clustered Server environments Storage Area Networks Active Directory VMWare v-Sphere Support handovers and service transition Change & Problem tool/process implementation Experience in ITIL Used to working in Matrix organisations and with multiple vendors Expected Skill Base: SAP Basis Web Site Management Networking Middleware Management Redis Back Up Technologies MPLS TCP/IP Ethernet More ❯